Activity

From August 26, 2018 to September 24, 2018

18:06 Support #8791 (Work Completed-End life cycle): SCP ID :##4724##] : unable to activate security to...: Hi,
Kindly attend below request:-
Kindly assist for Agronetbiz issue as below:

1. Single user unable to a... Zahir Abd Latif
16:20 Support #8790 (Closed - End of life cycle): SCP ID :##4723##] : Agronetbiz customer unable to com...: Hi,
Kindly attend below request:-
Kindly assist on this, Agronetbiz customer unable to complete FTL with error to... Zahir Abd Latif
09:31 Support #8789 (Closed - End of life cycle): SCP ID :##4722##] : account & banking - financing: Hi,
Kindly attend below request:-
Customer get session expired when accessing to account details/estatement for f... Zahir Abd Latif
09:29 Support #8788 (Closed - End of life cycle): SCP ID :##4721##] : Login agronet - session expired: Hi,
Kindly attend below request:-
Please help to check. Certain customer getting expired when login to agronet.
... Zahir Abd Latif

14:20 Support #8785 (Pending Customer Feedback): SCP ID :##4718##] : AGRONetBIZ customer unable to login: Root Cause: Error Code 125 (OTP Replay) from Secure Metrics
Checked: after 10:35am, user able to login and perform t... Yap Kah Yan
13:38 Support #8786 (Pending Customer Feedback): SCP ID :##4719##] : BIB-UNABLE TO DO FTL (ID-0233269) ...: Findings: Secure Metrics response 200 (Token is already binded).
Solution:
1. Check in OTPCenter whether token is ... Yap Kah Yan
12:36 Support #8786 (Closed - End of life cycle): SCP ID :##4719##] : BIB-UNABLE TO DO FTL (ID-0233269)...: Hi,
Kindly attend below request:-
Kindly assist to check on this, customer unable to perform FTL, page loading to... Zahir Abd Latif
12:33 Support #8785 (Closed - End of life cycle): SCP ID :##4718##] : AGRONetBIZ customer unable to login: Hi,
Kindly attend below request:-
AGRONetBIZ customer unable to login, page loading too long until Session expire... Zahir Abd Latif

15:26 Support #8772 (Closed - End of life cycle): SCP ID :##4708##] : Bulk payment status not update: Issue closed in SCP. Zahir Abd Latif
15:24 Support #8759 (Closed - End of life cycle): SCP ID :##4698##] : Click SOCSO/LHDN navigation - ses...: Issue closed in SCP. Zahir Abd Latif
15:23 Support #8755 (Closed - End of life cycle): SCP ID :##4694##] : Reset password - session expired: Issue closed in SCP. Zahir Abd Latif

17:23 Support #8779 (Pending Customer Feedback): SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session ...: suspect user token type is NULL or empty
2018/09/03 12:54:09:065 INFO my.com.upass.UPassControllerV2: SP_VerifySt... Yap Kah Yan
15:19 Support #8779 (Closed - End of life cycle): SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session...: Hi,
Kindly attend below request:-
Customer, ZS Armin approver user (username : approver02) try to login around 10... Zahir Abd Latif
11:41 Support #8778 (Pending Customer Feedback): SCP ID :##4714##] : BIB - Jompay transaction status = ...: Error returned when call NotifyCompletion message.
[2018-08-30 11:07:56,601 ERROR](com.ib.enterprise.services.inte... Yap Kah Yan
11:09 Support #8778: SCP ID :##4714##] : BIB - Jompay transaction status = pending: Ila (Agrobank) mentioned that this customer faced this issue since Feb 2018 Yap Kah Yan
10:52 Support #8778 (Closed - End of life cycle): SCP ID :##4714##] : BIB - Jompay transaction status =...: Hi,
Kindly attend below request:-
All approved Jompay transaction company JMB BTS 2 (BLOK F & G) status = pending... Zahir Abd Latif
09:39 Support #8772 (Pending Prod Deployment): SCP ID :##4708##] : Bulk payment status not update: Issue is cause by Bulk Cron overwrite the status when the approver reject the transaction.
As you can see from belo... Stephanie Sufrapto

17:12 Support #8776 (Pending Prod Deployment): SCP ID :##4712##] : Approver unable to approve Account M...: Issue is cause by Bulk Cron overwrite the status when the approver reject the transaction.
Give to ilah query to ... Stephanie Sufrapto
10:33 Support #8776 (Closed - End of life cycle): SCP ID :##4712##] : Approver unable to approve Accoun...: Hi,
Kindly attend below request:-
Approver unable to approve Account Management because this activity not display... Zahir Abd Latif

17:00 Support #8772 (Closed - End of life cycle): SCP ID :##4708##] : Bulk payment status not update: Hi,
Kindly attend below request:-
bulk payment transaction rejected by approver at 27082018 3:45 pm, but at bulk ... Zahir Abd Latif
16:13 Support #8771 (Work Completed-End life cycle): SCP ID :##4707##] : High Risk finding on web serve...: Hi,
Kindly attend below request:-
As per table below findings, please do necessary action because of the high sev... Zahir Abd Latif
15:50 Support #8756 (Closed - End of life cycle): SCP ID :##4695##] : Fund transfer - System is current...: Issue closed in SCP. Zahir Abd Latif

Also available in: Atom

B - Production Support » Agrobank Support