B - Production Support » Agrobank Support

February 18, 2022

09:41 Support #12810 (Pending SIT Deployment): [SCP ID :##6148##] : approve ibam disable admin - system...

Hi team,
Root cause:
Issue because IB passes display name "Rosli Bin Saidin" instead of user alias to method par... Siti Balqis Othman

February 17, 2022

16:42 Support #12147: [SCP ID :##5939##] : API Gateway down

Hi team,
Finding issue based on log analysis from IBM, Agrobank DBA team and JMeter load test.
1) IBM and DBA te... Siti Balqis Othman

16:41 Support #12810 (Work Completed-End life cycle): [SCP ID :##6148##] : approve ibam disable admin -...

Hi,
Kindly attend below request:-
please help to check, error system not ready when approver approve IBAM id main... Zahir Abd Latif

16:09 Support #12784 (Development / Work In Progress): [SCP ID :##6135##] : unable to activate rib cust...

Reported Issue:
IBAM user unable to perform activation on the user with username Rahimah76
Root Cause:
Duplicat... Siti Balqis Othman

12:18 Support #12147: [SCP ID :##5939##] : API Gateway down

Hi Balqis,
Please update the status here, since this case related to the CUA deadlock.
Thank you Ngoh Chee Onn

February 16, 2022

09:07 Support #12797 (Pending UAT Deployment): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DECODE_VAL...

Root cause:
The merchant category code is empty. As per requirement, this merchant category field should be mandator... Siti Balqis Othman

February 14, 2022

07:17 Support #12797 (Work Completed-End life cycle): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DEC...

Hi,
Kindly attend below request:
please help to check this issue.
Company Name : Masjid Ar-Raudhah As-Sakinah
... Zahir Abd Latif

February 07, 2022

14:53 Support #12784 (Investigation): [SCP ID :##6135##] : unable to activate rib customer account

Siti Balqis Othman

12:47 Support #12784 (Internal Testing): [SCP ID :##6135##] : unable to activate rib customer account

Hi,
Kindly attend below request:-
Kindly assist to check as agent unable to activate customer account.

Th... Zahir Abd Latif

January 28, 2022

13:46 Support #12550 (Work Completed-End life cycle): [SCP ID :##6020##] : SESSION EXPIRED : ZHAF CREAT...

The reported customer able to perform transaction as per confirmation with ITD (Ilah) on 28/01/2022 Siti Balqis Othman

January 27, 2022

18:33 Support #12229 (Pending Customer Feedback): [SCP ID :##5962##] : IBAM CANNOT ACCESS AND UNABLE TO...

Root Cause:
Error is caused socket connection timeout from SMS webservice to MK webservice Siti Balqis Othman

18:32 Support #12376 (Development / Work In Progress): [SCP ID :##5994##] : IBAM - SYSTEM UNAVAILABLE

Root Cause:
Based on the timestamp on the user desktop. The user-facing error system is unavailable due to java out ... Siti Balqis Othman

18:29 Support #12550 (Development / Work In Progress): [SCP ID :##6020##] : SESSION EXPIRED : ZHAF CREA...

Siti Balqis Othman

18:25 Support #12120 (Work Completed-End life cycle): [SCP ID :##5931##] : IBAM unable to access

Issue due to java heap space as per below log error.
[7/21/21 9:43:56:386 SGT] 000000d3 TOKEN E Connecti... Siti Balqis Othman

13:09 Support #12342 (Work Completed-End life cycle): [SCP ID :##5983##] : FPX - not received TAC

FPX issue caused by websphere sticky session.
Solved at 12 November 2021
Provide patch for TAC cron. to apply sing... Stephanie Sufrapto

13:08 Support #12343 (Work Completed-End life cycle): [SCP ID :##5984##] : FPX - session expired

FPX issue caused by websphere sticky session.
Solved at 12 November 2021
Stephanie Sufrapto

13:07 Support #12343 (Development / Work In Progress): [SCP ID :##5984##] : FPX - session expired

Stephanie Sufrapto

13:06 Support #12607 (Work Completed-End life cycle): [SCP ID :##6029##] : ACTIVATION AGRONET : NURUL H...

Based on the logs issue caused by invalid account number. There is an account number =0 assigned to CIF. Kindly check... Stephanie Sufrapto

13:05 Support #11294 (Work Completed-End life cycle): [SCP ID :##5589##] : create single user - session...

Hung tread issue solved Stephanie Sufrapto

13:03 Support #10414 (Work Completed-End life cycle): [SCP ID :##5172##] : BIB - duitnow, no approval m...

Issue fix in concurrent branch Stephanie Sufrapto

13:02 Support #10106 (Work Completed-End life cycle): [SCP ID :##5069##] : CUA SIT - BAU issue

Changed to uiux. Issue invalid Stephanie Sufrapto

12:14 Support #8865 (Work Completed-End life cycle): SCP ID :##4784##] : ibam pending list - edit profi...

Deployed at 23/07/2020 Migration ID 135 Stephanie Sufrapto

11:59 Support #12608 (Work Completed-End life cycle): SCP ID :##6030##] : FPX Session Time Out (Intermi...

17/11/2021
Gabby provide thee chronology and investigation result in the attached Excel document. Stephanie Sufrapto

11:58 Support #12688 (Work Completed-End life cycle): [SCP ID :##6065##] : Agrobank FPX Success Rate issue

16/12/2021
Based on the email from iMocha, there are 2 causes of 1A error.
- IB to sent 1A in request
- ... Stephanie Sufrapto