Activity

From March 16, 2022 to April 14, 2022

April 14, 2022

17:34 Support #12919 (Work Completed-End life cycle): [SCP ID :##6244##] : ERROR :DECODE_VALUE_TOO_ SHORT
Hi,
Kindly attend below request:-
Receive error message "DECODE_VALUE_TOO_ SHORT" when user scan provided QR. ple... Zahir Abd Latif

April 13, 2022

01:12 Support #12913 (Work Completed-End life cycle): [SCP ID :##6242##] : BULK PAYMENT TRANSACTION STA...
Hi,
Kindly attend below request:-
customer complaint their bulk payment status not updated accordingly
1) Acce... Zahir Abd Latif

April 11, 2022

11:42 Support #12874 (Work Completed-End life cycle): [SCP ID :##6208##] : CA failed login - session ex...
Hi Team,
Update from IT team, user able to login to AGRONetBiz as per last login date 2/4/2022.
As per-conversat... Siti Balqis Othman
09:34 Support #12902 (Work Completed-End life cycle): [SCP ID :##6232##] : DuitNow Multiple Payment rej...
Hi team,
Update by IT team on 8/4/2022, the cron job is run as per new scheduler.
 Siti Balqis Othman

April 06, 2022

10:15 Support #12878 (User Acceptance Test): [SCP ID :##6211##] : bulk payment - ERR037 : Corporate Nam...
Hi team,
The solution given was:
1) Update company name maximum character description in the sample upload excel ... Siti Balqis Othman
10:08 Support #12902 (Work Completed-End life cycle): [SCP ID :##6232##] : DuitNow Multiple Payment rej...
Hi,
Kindly attend below request:-
DuitNow Multiple Payment rejected due to date verification error. Based on chec... Zahir Abd Latif

April 05, 2022

09:13 Support #12846 (Work Completed-End life cycle): [SCP ID :##6182##] : RIB - BLOCK ATM
Hi team,
The patch already migrated to production on 01.04.2022 under migration ID 180 Siti Balqis Othman
09:11 Support #12871 (Work Completed-End life cycle): [SCP ID :##6205##] : ISS REPORT ISSUE
Hi team,
05/04/2022- ITD inform can close this ticket. ISS team already received the confirmation regarding status. Siti Balqis Othman

April 01, 2022

12:53 Support #12897: [SCP ID :##6227##] : SMS PIN Agronetbiz not received 01042022
Dear Kah Yan,
Kindly assist on this issue.
Balqis on MC today.
Thanks. Zahir Abd Latif
12:41 Support #12897 (Closed - End of life cycle): [SCP ID :##6227##] : SMS PIN Agronetbiz not received...
Hi,
Kindly attend below request:-
there is and issue where few Customer in AgronetBiz Not able to receive SMS Pin
Zahir Abd Latif
10:08 Support #12191 (Work Completed-End life cycle): [SCP ID :##5949##] : special char in customer_name_2
Migrated to production on 16.03.2022 under Migration ID 179 Siti Balqis Othman

March 31, 2022

00:52 Support #10331 (Work Completed-End life cycle): [SCP ID :##5139##] : IBG 2nd validation issue
This issue is related with request ID: 5442
Migrated to production on 23.02.2022 under Migration ID 177 Siti Balqis Othman
00:52 Support #10331 (Development / Work In Progress): [SCP ID :##5139##] : IBG 2nd validation issue
Siti Balqis Othman
00:50 Support #11064 (Work Completed-End life cycle): [SCP ID :##5442##] : Second validation ‘Y’ but ID...
Migrated to production on 23.02.2022 under Migration ID177 Siti Balqis Othman
00:47 Support #12874 (Pending Customer Feedback): [SCP ID :##6208##] : CA failed login - session expired
Need to confirm the exact issue.
As per inform via Whatsapp, user got session expired is not when login to IB.
Doe... Siti Balqis Othman
00:42 Support #12876 (Finished Development): [SCP ID :##6210##] : Edit Approval Matrix Issue
Reported issue:
Customer received session expired when key in amount with decimal point
Expected:
IB to throws... Siti Balqis Othman
00:41 Support #12875 (Finished Development): [SCP ID :##6209##] : SMS truncated
Reported issue:
The customer received session expired when redirected to the fund transfer module result page.
R... Siti Balqis Othman
00:39 Support #12878 (Pending Customer Feedback): [SCP ID :##6211##] : bulk payment - ERR037 : Corporat...
Hi team,
Reported Issue: The company name at header excel file is not the same with company name at BPS database
... Siti Balqis Othman

March 23, 2022

10:52 Support #12885: [SCP ID :##6215##] : implement the RSA Encryption at client and RSA Decryption fo...
Hi kah yan,
As per conversation via whatsapp, I passing this ticket to you. Siti Balqis Othman
10:48 Support #12885 (Closed - End of life cycle): [SCP ID :##6215##] : implement the RSA Encryption at...
Hi,
Kindly attend below request:-
please help to implement the RSA Encryption at client and RSA Decryption for pa... Zahir Abd Latif

March 22, 2022

12:40 Support #12878 (User Acceptance Test): [SCP ID :##6211##] : bulk payment - ERR037 : Corporate Nam...
Hi,
Kindly attend below request:-
Customer perform payroll Multiple Payment failed due to validation error ERR037... Zahir Abd Latif

March 21, 2022

18:18 Support #12876 (Work Completed-End life cycle): [SCP ID :##6210##] : Edit Approval Matrix Issue
Hi Balqis,
Kindly attend below request.... Nurul Akmal
18:15 Support #12875 (Work Completed-End life cycle): [SCP ID :##6209##] : SMS truncated
Hi Balqis,
Kindly attend below request.... Nurul Akmal
18:10 Support #12874 (Work Completed-End life cycle): [SCP ID :##6208##] : CA failed login - session ex...
Hi Balqis,
Kindly attend below request.... Nurul Akmal
12:13 Support #12797 (Work Completed-End life cycle): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DEC...
Migrated to production on 16/03/2022 Siti Balqis Othman
12:13 Support #12797 (Development / Work In Progress): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DE...
Siti Balqis Othman
12:13 Support #12797 (Code Review): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DECODE_VALUE_TOO_SHORT
Siti Balqis Othman
12:06 Support #12810 (Work Completed-End life cycle): [SCP ID :##6148##] : approve ibam disable admin -...
Migrated to production on 16/03/2022 Siti Balqis Othman
12:06 Support #12810 (Development / Work In Progress): [SCP ID :##6148##] : approve ibam disable admin ...
Siti Balqis Othman
12:05 Support #12810 (Finished Development): [SCP ID :##6148##] : approve ibam disable admin - system n...
Siti Balqis Othman
09:31 Support #12872 (Work Completed-End life cycle): [SCP ID :##6206##] : MASALAH SISTEM DI IBAM ( TAK...
Hi team,
Based on the log we found that the customer was unable to download the document because of a JDBC connect... Siti Balqis Othman

March 18, 2022

15:55 Support #12872 (Work Completed-End life cycle): [SCP ID :##6206##] : MASALAH SISTEM DI IBAM ( TAK...
Hi,
Kindly attend below request:-
we received few complaint from branch which they not able to download document ... Zahir Abd Latif

March 17, 2022

17:53 Support #12871 (Pending Customer Feedback): [SCP ID :##6205##] : ISS REPORT ISSUE
Feedback to Agrobank
1. Refer to sheet 3 – Transaction: currently ISS taken status Successful and Accepted. However,... Siti Balqis Othman
11:32 Support #12871 (Work Completed-End life cycle): [SCP ID :##6205##] : ISS REPORT ISSUE
Hi,
Kindly attend below request:-
ISS team raised issue on the ISS raw file generated by IB.
1. Refer to ... Zahir Abd Latif
10:41 Support #12870 (Work Completed-End life cycle): [SCP ID :##6204##] : AGRONETBIZ - APPROVER BEING ...
Hi,
Kindly attend below request:-
customer informed that his agronetbiz account locked after approve transaction ... Zahir Abd Latif
09:03 Support #12869 (Development / Work In Progress): [SCP ID :##6203##] : IBAM - Keep loading
Siti Balqis Othman

March 16, 2022

16:06 Support #12869 (Work Completed-End life cycle): [SCP ID :##6203##] : IBAM - Keep loading
Hi,
Kindly attend below request:-
today we received complaint from contact center IBAM keep loading. Please help ... Zahir Abd Latif
15:24 Support #12868 (New - Begin Life Cycle): [SCP ID :##6202##] : mobile token error 21, fail to regi...
Hi,
Kindly attend below request:-
Customer called and informed having a problem to activate new security token.
... Zahir Abd Latif
 

Also available in: Atom