Activity
From September 27, 2018 to October 26, 2018
October 26, 2018
- 16:37 Support #8839 (Closed - End of life cycle): SCP ID :##4773##] : [KFH Online - SI] Unsuccessful Tr...
- Hi,
Kindly attend below request:-
Below IB –SI was rejected with Transaction Error (Error code: E9999). Please as...
October 25, 2018
- 12:05 Support #8836: SCP ID :##4769##] : kfhib18 - disk amber light
- Hi Chun Feng,
Kindly assist.
Thanks. - 12:01 Support #8836 (Closed - End of life cycle): SCP ID :##4769##] : kfhib18 - disk amber light
- Hi,
Kindly attend below request:-
Model : HP Proliant DL 160 G6
SN : CN79380306 - 10:44 Support #8834 (Closed - End of life cycle): SCP ID :##4767##] : FTT Error Exception - 25102018
- Hi,
Kindly attend below request:-
Please help to check on Labuan transaction as we received below alert. Kindly a...
October 24, 2018
- 15:54 Support #8833 (Closed - End of life cycle): <SCP ID :##4766##] : IB DR - different startup script...
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24/10/2018
Upon checking on log, KFH detect there is different startup ... - 15:46 Support #8832 (Closed - End of life cycle): <SCP ID :##4765##] : IB Down - 24102018
- Hi,
Kindly attend below request:-
24/10/2018
1:02PM - Again internet banking system was down due to "java.lang... - 15:40 Support #8831 (Closed - End of life cycle): <SCP ID :##4764##] : Internet Banking Down
- Hi,
Kindly attend below request:-
22/10/2018
3:45PM - Internet Banking was down due to "java.lang.OutOfMe... - 09:38 Change #8828 (Closed - End of life cycle): <SCP ID :##4761##] : CR : New participating IBG Bank (...
- Hi,
Kindly attend below request:-
Kindly be informed MBSB Bank Berhad (MBSB) will be participating in IBG service...
October 22, 2018
- 17:54 Support #8826 (Closed - End of life cycle): SCP ID :##4759##] : KFH Online - Invalid TAC user ver...
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As spoken with Hafiz, post deployment of invalid TAC patch(#3993) which happned... - 15:04 Support #8825 (Closed - End of life cycle): SCP ID :##4758##] : Multiple SMS for one transaction
- Hi,
Kindly attend below request:
As spoken with Hafiz, One of our KFH online customer had done one instant transf... - 14:36 Support #8823 (Closed - End of life cycle): SCP ID :##4756##] : [CORUS] Missing files
- Hi,
Kindly attend below request:
The following files are missing in Corus.
Kindly help to investigate t...
October 19, 2018
- 17:02 Support #8822 (Closed - End of life cycle): <SCP ID :##4754##] : [Production- KFH Online - SI] Un...
- Hi,
Kindly attend below request:
Customer details:
Name : HO **** **NG
NRIC : 630902075877
Mobile Number...
October 15, 2018
- 14:31 Support #8817 (Work Completed-End life cycle): SCP ID :##4749##] : Deskmate Update: End Of Employ...
- Done.
- 11:49 Support #8817 (Work Completed-End life cycle): SCP ID :##4749##] : Deskmate Update: End Of Employ...
- Hi,
Kindly attend below request:
Kindly remove the following staff details in the deskmate: Refer SCP email:-
October 12, 2018
- 11:21 Support #8814 (Closed - End of life cycle): SCP ID :##4746##] : IBG Crediting W5 Unsuccessful (09...
- Hi,
Kindly attend below request:
Please help to check on unsuccesful IBG crediting W5. Attached the scheduler log... - 11:16 Support #8813 (Closed - End of life cycle): SCP ID :##4745##] : [KFH Online] Invalid TAC - HD0002...
- Hi,
Kindly attend below request:
Following customer received invalid TAC so please help to investigate and resolv...
October 10, 2018
- 16:52 Support #8811 (Closed - End of life cycle): SCP ID :##4743##] : [KFH ONLINE REGISTRATION FAILURE-...
- Hi,
Kindly attend below request:
Following customer had failed to register at KFH online
Customer Name ... - 10:10 Support #8810 (Closed - End of life cycle): SCP ID :##4742##] : CMS Labuan - Open FTT Error
- Norashikin, Oct 10, 2018 10:06 AM:-...
- 09:40 Support #8810 (Closed - End of life cycle): SCP ID :##4742##] : CMS Labuan - Open FTT Error
- Hi,
Kindly attend below request:
Please help to check on error when customer tried to perform open FTT. Page disp...
October 04, 2018
- 14:45 Support #8806 (Closed - End of life cycle): SCP ID :##4737##] : [BVMC Access privilege isssue] - ...
- Hi,
Kindly attend below request:
Some of our contact centre team (Not all) has been stuck (Since yesterday) with ...
October 02, 2018
- 11:19 Support #8800 (Closed - End of life cycle): SCP ID :##4730##] : [KFH Online - HD00019979] Unable ...
- Hafiz, Sep 27, 2018 11:53 AM:-
From our investigation. We found error message return from powercard. Please view... - 11:16 Support #8792 (Closed - End of life cycle): SCP ID :##4725##] : Deskmate : 2018 EES Tab
- Done by Lizah.
Issue closed in SCP. - 11:15 Support #8777 (Closed - End of life cycle): SCP ID :##4713##] : [HD00019888] Unable to perform tr...
- Hafiz, Sep 21, 2018 04:46 PM:-
Root Cause:
User unable to view account list due to missing user data at ib_uacces... - 11:13 Support #8766 (Closed - End of life cycle): <SCP ID :##4705##> : Invalid TAC
- 11:12 Support #8766: <SCP ID :##4705##> : Invalid TAC
- Hafiz, Aug 27, 2018 03:15 PM:-
There are no interim solution for this issue. We already check and update patches. ... - 11:09 Support #8736 (Closed - End of life cycle): SCP ID :##4677##] : [URGENT] KFH Online Link to KFH M...
- Lizah,Sep 5, 2018 04:53 PM:-
The patch is already updated and ready to test. Kindly get from the previous path as ... - 11:07 Support #8728 (Closed - End of life cycle): SCP ID :##4669##] : [JOMPAY] Incorrect Transaction st...
- Issue closed in SCP.
September 27, 2018
- 11:06 Support #8800 (Closed - End of life cycle): SCP ID :##4730##] : [KFH Online - HD00019979] Unable ...
- Hi,
Kindly attend below request:
Following customer had tried several attempts to reset password, still unable to...
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