Activity
From March 03, 2019 to April 01, 2019
April 01, 2019
- 11:11 Support #9846 (Pending Review): SCP ID :##4918##] : Deskmate Update:Retail Banking Directory
- Done. Pending customer feedback.
- 11:09 Support #9855 (Pending Review): SCP ID :##4922##] : Deskmate Update : Staff movement and end of e...
- Done.Pending customer feedback.
March 29, 2019
- 15:47 Support #9855 (Closed - End of life cycle): SCP ID :##4922##] : Deskmate Update : Staff movement ...
- Hi,
Kindly attend below request:
Kindly update the deskmate staff directory as follows:
1) To ammend
Staff ...
March 28, 2019
- 10:37 Support #9847 (Closed - End of life cycle): SCP ID :##4919##] : Labuan FTT transaction missing
- Hi,
Kindly attend below request:
We received complaint from user there are FTT transactions which unable to locat... - 10:10 Support #9846 (Closed - End of life cycle): SCP ID :##4918##] : Deskmate Update:Retail Banking Di...
- Hi,
Kindly attend below request:
Retail banking has updated their organisation chart,
Kindly update Retail Ban...
March 26, 2019
- 10:31 Support #9842 (Closed - End of life cycle): SCP ID :##4915##] : IBFT Failed Transfer (RM10K)
- Norashikin, Mar 26, 2019 10:28 AM:-
Kindly close this ticket as we found the limit set at Powercard is 5K for that... - 10:04 Support #9842 (Closed - End of life cycle): SCP ID :##4915##] : IBFT Failed Transfer (RM10K)
- Hi,
Kindly attend below request:
Please help to check why one of our customers unable to transfer 10K IBFT to Hon... - 09:30 Support #9840 (Closed - End of life cycle): SCP ID :##4913##] : status at CMS shows unsuccessful,...
- Hi,
Kindly attend below request:
Customer made IBG transaction via CMS, status at CMS shows unsuccessful, however... - 09:16 Support #9839 (Closed - End of life cycle): SCP ID :##4912##] : Instant Transfer : To Change Erro...
- Hi,
Kindly attend below request:
We would like to understand how IB capture Powercard error (for instant transfer...
March 21, 2019
- 10:52 Support #9774 (Closed - End of life cycle): SCP ID :##4900##] : Error to make transaction to own ...
- Issue closed in SCP.
- 10:50 Support #9835 (Closed - End of life cycle): SCP ID :##4909##] : Deskmate Update: Messages from David
- Issue closed in SCP.
- 10:50 Support #9829 (Closed - End of life cycle): SCP ID :##4908##] : Deskmate Update : KFH & Banking S...
- Issue closed in SCP.
March 20, 2019
- 18:04 Support #9829 (Pending Customer Feedback): SCP ID :##4908##] : Deskmate Update : KFH & Banking Su...
- Done.
- 18:04 Support #9835 (Pending Customer Feedback): SCP ID :##4909##] : Deskmate Update: Messages from David
- Done.
- 15:46 Support #9835 (Closed - End of life cycle): SCP ID :##4909##] : Deskmate Update: Messages from David
- Hi,
Kindly attend below request:
Kindly change the page name of "Messages from David" page into "Messages from Th...
March 19, 2019
- 17:06 Support #9829 (Closed - End of life cycle): SCP ID :##4908##] : Deskmate Update : KFH & Banking S...
- Hi,
Kindly attend below request:
Kindly update KFH & Banking Subsidaries section in the Deskmate starting from No...
March 18, 2019
- 09:48 Support #9687 (Closed - End of life cycle): SCP ID :##4892##] : BIB Labuan did not send data addr...
- Issue closed in SCP.
March 14, 2019
- 16:26 Support #9774 (Pending Customer Feedback): SCP ID :##4900##] : Error to make transaction to own A...
- Hafiz, Mar 12, 2019 04:11 PM:-...
- 16:22 Support #9719 (Closed - End of life cycle): SCP ID :##4898##] : Deskmate Update: End Of Employeme...
- Issue closed in SCP.
- 16:19 Support #9604 (Closed - End of life cycle): SCP ID :##4881##] : Transaction Missing (FPX CMS)
- 16:17 Support #9604: SCP ID :##4881##] : Transaction Missing (FPX CMS)
- Issue closed in SCP.
- 16:11 Support #9566 (Closed - End of life cycle): SCP ID :##4879##] : Two Instruction From Internet Ban...
- Hafiz, Feb 22, 2019 03:37 PM:-...
- 16:09 Support #9564 (Closed - End of life cycle): SCP ID :##4878##] : VAPT Findings - Credit Card
- Nurul Akmal, Mar 8, 2019 06:50 PM:-...
- 16:07 Support #9536 (Closed - End of life cycle): SCP ID :##4873##] : Findings : PCI DSS not comply - C...
- Issue closed in SCP.
- 16:06 Support #9535 (Closed - End of life cycle): SCP ID :##4872##] : E-banking vapt finding
- Pending to provide screenshot for the reported servers.
Already follow up with KFH and still no update.
Closed at t... - 16:04 Support #9496 (Closed - End of life cycle): SCP ID :##4869##] : CMS FPX : Unsuccesful Approved Tr...
- Pending log files since Feb 12, 2019 03:18 PM.
Already follow up with KFH and still no update.
Closed at the moment... - 16:01 Support #9365 (Closed - End of life cycle): SCP ID :##4850##] : VAPT - FPX MBO
- Issue closed in SCP.
- 16:00 Support #9378 (Closed - End of life cycle): SCP ID :##4854##] : JomPAY Pending Verify Status Unch...
- Pending log files since Jan 23, 2019 11:15 AM.
Already follow up with KFH and still no update.
Closed at the moment... - 15:56 Support #9127 (Closed - End of life cycle): SCP ID :##4829##] : KFH Online : Security Questions D...
- Kah Yan, Dec 26, 2018 12:59 PM:-...
- 15:54 Support #9050 (Closed - End of life cycle): SCP ID :##4820##] : VAPT Findings - Security Enhancement
- Hazri, Jan 16, 2019 04:20 PM:-...
- 15:53 Support #9125 (Closed - End of life cycle): SCP ID :##4828##] : Insufficient Permision to Login K...
- Kah Yan, Dec 27, 2018 03:16 AM:-...
- 15:51 Support #8935 (Closed - End of life cycle): SCP ID :##4809##] : [KFH-CMS] Transaction Status
- Kah Yan, Dec 28, 2018 12:35 PM:-...
- 15:49 Support #8888 (Closed - End of life cycle): SCP ID :##4799##] : Production TAC Expiry
- Hafiz, Dec 18, 2018 04:58 PM:-...
- 15:45 Support #8768 (Closed - End of life cycle): SCP ID :##4706##] : [HD00019859] Failed activation vi...
- No activity from both side since Dec 24, 2018 09:15 AM.
Reopen if got any issue.
Close at the moment. - 15:43 Support #8877 (Closed - End of life cycle): SCP ID :##4792##] : [KFHOnline -HD00020241] Unsuccess...
- No respond from KFH since Dec 18, 2018.
Closed at the moment.
Reopen if get the required info. - 15:42 Change #8843 (Closed - End of life cycle): SCP ID :##4779##] : Transaction Limit for Non Resident...
- Issue closed in SCP.
- 15:40 Support #8655 (Closed - End of life cycle): SCP ID :##4619##] : IBG issue : Bulk Payment Transfer...
- Issue closed in SCP.
- 15:39 Support #8601 (Closed - End of life cycle): SCP ID :##4588##] : CMS MISSING TRANSACTION
- Issue closed in SCP.
- 15:37 Support #9776 (Closed - End of life cycle): SCP ID :##4901##] : Deskmate Update: New Product List
- Issue closed in SCP.
March 13, 2019
- 12:15 Support #9786 (Closed - End of life cycle): SCP ID :##4904##] : SMS Table Archive
- Hi Hafiz,
Kindly attend below request....
March 12, 2019
- 14:54 Support #9719 (Pending Customer Feedback): SCP ID :##4898##] : Deskmate Update: End Of Employemen...
- 14:51 Support #9776 (Pending Customer Feedback): SCP ID :##4901##] : Deskmate Update: New Product List
- Done.
Pending feedback from customer. - 09:10 Support #9776 (Closed - End of life cycle): SCP ID :##4901##] : Deskmate Update: New Product List
- Hi,
Kindly attend below request:
kindly replace the existing KFHMB product list file with the latest one as follo...
March 11, 2019
- 16:47 Support #9774 (Closed - End of life cycle): SCP ID :##4900##] : Error to make transaction to own ...
- Hi,
Kindly attend below request:
Customer claimed that he unable to perform Own Account Transfer from his KFH Sur...
March 07, 2019
- 09:09 Support #9687 (Pending Customer Feedback): SCP ID :##4892##] : BIB Labuan did not send data addre...
- Possible sender address 2 did not return from Core or customer remove the address since the field is optional.
Pendi...
March 06, 2019
- 08:45 Support #9535 (Pending Customer Feedback): SCP ID :##4872##] : E-banking vapt finding
- Pending to provide screenshot for the reported servers
- 08:44 Support #9536 (Pending Customer Feedback): SCP ID :##4873##] : Findings : PCI DSS not comply - Cr...
- Responded to customer enquiry through email. Pending for response on the requirements
March 05, 2019
- 15:56 Support #9719 (Closed - End of life cycle): SCP ID :##4898##] : Deskmate Update: End Of Employeme...
- Hi,
Kindly attend below request:
Kindly update the Deskmate staff directory as follow:
1) Kindly remove the st...
March 04, 2019
- 16:28 Support #9591 (Closed - End of life cycle): SCP ID :##4880##] : Deskmate Update : Technology & In...
- Issue closed in SCP.
- 16:27 Task #9648 (Closed - End of life cycle): SCP ID :##4885##] : Deskmate Update : News and Staff Dir...
- Issue closed in SCP.
- 16:27 Support #9686 (Closed - End of life cycle): SCP ID :##4891##] : Deskmate Update: Deskmate Running...
- Issue closed in SCP.
- 16:26 Support #9688 (Closed - End of life cycle): SCP ID :##4893##] : Deskmate Update : EXCOM deskmate ...
- Issue closed in SCP.
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