Activity
From May 09, 2019 to June 07, 2019
May 31, 2019
- 11:29 Support #9965 (Closed - End of life cycle): SCP ID :##4992##] :Deskmate Update : End of employmen...
- Hi Sis Lizahwati,
Kindly attend below request....
May 30, 2019
- 14:57 Support #9964 (Closed - End of life cycle): SCP ID :##4991##] : kfhonline - field to answer quest...
- Hi,
Kindly attend below request:
Seems to be system bugs for 3rd party transfer. Security question is prompted bu... - 11:48 Support #9963 (Closed - End of life cycle): SCP ID :##4990##] : CMS Transaction - Unsuccesful - a...
- Hi,
Kindly attend below request:
Received complaint from customer regarding CMS IBG transaction. The system pop u... - 11:06 Support #9962 (Closed - End of life cycle): SCP ID :[##4989##] : CMS ISSUE | Unable to log in to CMS
- Shahrulnizam, May 30, 2019 10:20 AM:-...
May 29, 2019
- 23:16 Support #9962 (Closed - End of life cycle): SCP ID :[##4989##] : CMS ISSUE | Unable to log in to CMS
- Hi,
Kindly attend below request:
The below customer have complete for first time login registration. However, she... - 14:16 Support #9961 (Closed - End of life cycle): SCP ID :##4988##] : CMS Transaction - Pending Approver
- ++Hi,
Kindly attend below request:
Account No : 006141000587
user ID: HRMPOLYMER01
Tel No ...
May 28, 2019
- 11:40 Support #9946 (Pending Customer Feedback): SCP ID :##4978##] : CMS IBG Error - Bulk Payment
- Transaction is updated to Unsuccessful due to not able to connect to IBGWS.
Based on our findings, we suspect that B... - 11:35 Support #9952: SCP ID :##4984##] : Internet Transaction Report [BVMC] is Not Available since 25 A...
- Provided patch at:
\\10.20.8.35\Internet Banking\20190527_4984_Internet Transaction Report BVMC - 11:34 Support #9954 (Pending Customer Feedback): SCP ID :##4986##] : Fraud Threshold Not Updated
- Changes: add cd in.sh file
cd /export/home/bvadmin/KFH_batch/
/export/home/bvadmin/KFH_batch/jdk1.8.0_102_sparcv...
May 27, 2019
- 09:58 Support #9952 (Pending Customer Feedback): SCP ID :##4984##] : Internet Transaction Report [BVMC]...
- Pending on full log for confirmation.
Root Cause: cast BigDecimal to null value
Solution: default set to zero for... - 09:32 Support #9944 (Pending Customer Feedback): SCP ID :##4976##] : Report for RFI nacha processing no...
- Root Cause: Connection to database was unstable. Received timeout to database
Logs:
In nohup.out, found the below...
May 24, 2019
- 09:33 Support #9950 (Pending Customer Feedback): SCP ID :##4982##] : IBG - KFH Libshara Account - Acco...
- This issue should be resolve after added libshara account type into ibgcore >> setting.properties
- 08:51 Support #9954 (Closed - End of life cycle): SCP ID :##4986##] : Fraud Threshold Not Updated
- Hi,
Kindly attend below request:
Please assist urgently on fraud table does not initialized daily. Cron was setup...
May 23, 2019
- 17:07 Support #9953 (Closed - End of life cycle): SCP ID :##4985##] : CMS | JOMPAY Transaction Change S...
- Hi Hafiz,
Kindly attend below request.... - 12:06 Support #9927 (Closed - End of life cycle): SCP ID :##4957##] : Unable to pay bill payment and to...
- Issue closed in SCP.
- 12:04 Support #9926 (Closed - End of life cycle): SCP ID :##4955##] : BVMC Report - Rentas Transaction
- Issue closed in SCP.
- 12:03 Support #9932 (Closed - End of life cycle): SCP ID :##4962##] : Post Deployment - Fraud Transaction
- Issue closed in SCP.
- 12:00 Support #9952 (Closed - End of life cycle): SCP ID :##4984##] : Internet Transaction Report [BVMC...
- Hi,
Kindly attend below request:
We received error while generating Internet Transaction Report. kindly assist
... - 11:57 Support #9948 (Closed - End of life cycle): SCP ID :##4980##] : Deskmate Update : End of employme...
- Issue closed in SCP.
May 21, 2019
- 14:57 Support #9950 (Closed - End of life cycle): SCP ID :##4982##] : IBG - KFH Libshara Account - Acc...
- Hi,
Kindly attend below request:
We received complaint from customer unable to receive fund via IBG to KFH Libsha...
May 17, 2019
- 17:48 Support #9949 (Closed - End of life cycle): SCP ID :##4981##] : SI Ref No: 0005595735
- Hi,
Ki kindly attend below request:
We received Email Notification stated Total Number of Transaction: 4, but fro... - 13:20 Support #9948 (Pending Customer Feedback): SCP ID :##4980##] : Deskmate Update : End of employmen...
- Done. Pending user to verify
- 12:45 Support #9948 (Closed - End of life cycle): SCP ID :##4980##] : Deskmate Update : End of employme...
- Hi Sis Lizah,
Kindly attend below request.... - 10:24 Support #9933 (Closed - End of life cycle): SCP ID :##4963##] : Consolidated Transaction IB Repor...
- Issue closed in SCP.
- 10:22 Support #9942 (Closed - End of life cycle): SCP ID :##4973##] : Registered Jompay Issues
- Issue closed in SCP.
- 10:22 Support #9943 (Closed - End of life cycle): SCP ID :##4974##] : RFI CREDITING PROCESS executed o...
- Issue closed in SCP.
- 10:21 Support #9934 (Closed - End of life cycle): SCP ID :##4964##] : Issues in login KFH Online
- Issue closed in SCP.
- 10:19 Support #9941 (Closed - End of life cycle): SCP ID :##4972##] : Missing Transaction in JomPay Bil...
- Issue closed in SCP.
May 16, 2019
- 17:24 Support #9932 (Pending Customer Feedback): SCP ID :##4962##] : Post Deployment - Fraud Transaction
- Patch provided in \\10.20.8.35\Internet Banking\20190513_combined_patch
Fix: To combine service code Open EPF and Re... - 17:21 Support #9927 (Pending Customer Feedback): SCP ID :##4957##] : Unable to pay bill payment and top...
- At 06/05/2019, reinstall cacert into epay server. Managed to perform epay transaction
- 17:20 Support #9926 (Pending Customer Feedback): SCP ID :##4955##] : BVMC Report - Rentas Transaction
- Root Cause: Report only grab Accepted status
Fix: include Accepted and Successful status - 10:55 Support #9938 (Closed - End of life cycle): SCP ID :##4968##] : Deskmate Update : Quicklink and O...
- Issue closed in SCP.
- 10:55 Support #9940 (Closed - End of life cycle): SCP ID :##4970##] : Deskmate Update : HR Request
- Issue closed in SCP.
- 10:52 Support #9928 (Closed - End of life cycle): SCP ID :##4958##] : IBG Recon
- 10:52 Support #9928: SCP ID :##4958##] : IBG Recon
- Hafiz, May 2, 2019 05:30 PM:-
1) pecmmddw.txt for OFI Reconciliation function
2) pedmmddw.txt for RFI Reconcilia... - 10:48 Support #9925 (Closed - End of life cycle): SCP ID :##4954##] : TAC not receipt
- Lee Yong, Apr 29, 2019 09:58 AM:-...
- 10:16 Support #9933 (Pending Customer Feedback): SCP ID :##4963##] : Consolidated Transaction IB Report...
- Lizah,May 8, 2019 09:16 AM:-
Please ignore on the previous email. You may get the patch in correct URL path as bel... - 10:10 Support #9941 (Pending Customer Feedback): SCP ID :##4972##] : Missing Transaction in JomPay Bill...
- Kah Yan,May 10, 2019 04:53 PM:-
As per provided result, the transaction is successfully inserted to SI History tab... - 10:08 Support #9942 (Pending Customer Feedback): SCP ID :##4973##] : Registered Jompay Issues
- Hafiz,May 10, 2019 04:53 PM:-
From our investigation. We found error when system want to insert recort to database... - 10:01 Support #9946 (Closed - End of life cycle): SCP ID :##4978##] : CMS IBG Error - Bulk Payment
- Hi,
Kindly attend below request:
Seek your urgent assistance, Business Team has upload bulk payment transaction a... - 09:58 Support #9943 (Pending Customer Feedback): SCP ID :##4974##] : RFI CREDITING PROCESS executed on...
- Hafiz, May 14, 2019 06:14 PM:-
From our investigation. We found several error related to database connection. we s... - 09:45 Support #9934 (Pending Customer Feedback): SCP ID :##4964##] : Issues in login KFH Online
- Hafiz, May 7, 2019 11:56 AM:-...
- 09:30 Support #9945 (Closed - End of life cycle): SCP ID :##4977##] : kfhib07 - IB database suddenly down
- Hi,
Kindly attend below request:
server suddenly down. We have perform power cycle and server has up and running ...
May 15, 2019
- 09:38 Support #9944 (Closed - End of life cycle): SCP ID :##4976##] : Report for RFI nacha processing n...
- Hi,
Kindly attend below request:
Currently no report were generate after RFI nacha processing complete. (report s...
May 14, 2019
- 13:22 Support #9943 (Closed - End of life cycle): SCP ID :##4974##] : RFI CREDITING PROCESS executed o...
- Hi,
Kindly attend below request:
Kindly assist,
!https://support.penril.net/inlineimages/WorkOrder/May2019/497...
May 10, 2019
- 12:05 Support #9942 (Closed - End of life cycle): SCP ID :##4973##] : Registered Jompay Issues
- Hi,
Kindly attend below request:
Customer successfully registered JomPay for Maxis on 9/5/2019, but it did not ap... - 10:45 Support #9941 (Closed - End of life cycle): SCP ID :##4972##] : Missing Transaction in JomPay Bil...
- Hi,
Kindly attend below request:
Please assist to check. Noted that there are missing transactions were found out... - 09:29 Support #9940 (Closed - End of life cycle): SCP ID :##4970##] : Deskmate Update : HR Request
- Hi,
Kindly attend below request:
Besides the documents to be deleted, kindly also let the vendor know to delete a...
May 09, 2019
- 13:39 Support #9938 (Pending Customer Feedback): SCP ID :##4968##] : Deskmate Update : Quicklink and Ov...
- Done. Pending customer to verify.
- 13:36 Change #9898 (Pending UAT Deployment): SCP ID :##4941##] : Beneficiary Country field as mandatory
- Delivered patch for UAT arrangement on 07052019
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