Activity
From February 24, 2020 to March 24, 2020
March 20, 2020
- 14:10 Support #10708 (Pending Customer Feedback): [SCP ID :##5288##] : CIB SI - Total Error = 2 | 20/03...
- Root Cause: Error transactions (2 IBG transactions) due to not able to connect to IBG webservice. IBG server throw ou...
- 09:08 Support #10709 (Closed - End of life cycle): [SCP ID :##5289##] : IBG OFI w1 - 20/03/2020
- Hi,
Kindly attend below request:
IBG OFI W1 today not processed.
Kindly assist to check - 09:06 Support #10708 (Closed - End of life cycle): [SCP ID :##5288##] : CIB SI - Total Error = 2 | 20/0...
- Hi,
Kindly attend below request:
We received email notification mentioned Total Error : 2 for CIB SI.
Kindly ass...
March 17, 2020
- 16:13 Support #10532 (Closed - End of life cycle): [SCP ID :##5207##] : Deskmate Clean Up Exercise - BA...
- Issue closed in SCP.
- 16:13 Support #10691 (Closed - End of life cycle): [SCP ID :##5279##] : Deskmate Update : End of emplo...
- 16:13 Support #10691: [SCP ID :##5279##] : Deskmate Update : End of employment and staff directory ame...
- Issue closed in SCP.
- 16:11 Support #10700: [SCP ID :##5283##] : CMS | Bulk Payment Pending Approval issue | COSHARE HOLDING...
- Kah Yan, Mar 17, 2020 04:00 PM:-
Please find the patch at below path
\\10.20.8.35\Internet Banking\20200317_5283_... - 15:59 Support #10699 (Pending Customer Feedback): [SCP ID :##5282##] : KFH Online Registered Duitnow On...
- Kar Chun, Mar 17, 2020 10:36 AM:-...
- 15:54 Support #10700 (Pending Customer Feedback): [SCP ID :##5283##] : CMS | Bulk Payment Pending Appr...
- Kah Yan, Mar 16, 2020 06:30 PM:-
As per provided data, the second bulk is successfully approved. Below findings fo... - 10:20 Support #10532 (Pending Customer Feedback): [SCP ID :##5207##] : Deskmate Clean Up Exercise - BAN...
- Done. Pending user to verify.
- 10:19 Support #10691 (Pending Customer Feedback): [SCP ID :##5279##] : Deskmate Update : End of employ...
- Done. Pending user to verify.
March 16, 2020
- 17:43 Support #10701 (Closed - End of life cycle): [SCP ID :##5284##] : Cannot open Gold Account (KFH O...
- Hi,
Kindly attend below request:
Email from customer below is referred.
Customer unable to open new KFH G... - 15:36 Support #10700 (Closed - End of life cycle): [SCP ID :##5283##] : CMS | Bulk Payment Pending App...
- Hi,
Kindly attend below request:
Received enquiry from customer in regards to Bulk Payment Transfer transaction v... - 12:26 Support #10699 (Closed - End of life cycle): [SCP ID :##5282##] : KFH Online Registered Duitnow O...
- Hi,
Kindly attend below request:
Customer unable to perform Registered Duitnow via KFH Online, Error Code 0015.
...
March 12, 2020
- 10:32 Support #10691 (Closed - End of life cycle): [SCP ID :##5279##] : Deskmate Update : End of emplo...
- Hi,
Kindly attend below request:
Kindly update the staff directory as follows:
End of Employment
No.
...
March 11, 2020
- 16:55 Support #10683 (Closed - End of life cycle): [SCP ID :##5276##] : Pending approval issue | VRAT G...
- Hi,
Kindly attend below request:
Received enquiry from customer in regards to 3rd Party Transfer transaction via ...
March 09, 2020
- 15:54 Support #10667 (Closed - End of life cycle): [SCP ID :##5268##] : CIB SI - ERROR
- Issue closed in SCP.
- 15:53 Support #10640 (Pending Customer Feedback): [SCP ID :##5253##] : Payment Clearing Account ** GL R...
- Hafiz,Feb 28, 2020 03:54 PM:-...
- 10:38 Support #10544: [SCP ID :##5210##] : Weblogic DR - telnet issue
- Checked by ABS, physical LAN port issue. Resolved by replacing a new motherboard.
March 05, 2020
- 11:37 Support #10668 (Closed - End of life cycle): Deskmate : Kfh Subsidaries report.
- Issue closed in SCP.
- 11:32 Support #10667 (Pending Customer Feedback): [SCP ID :##5268##] : CIB SI - ERROR
- Hafiz, Mar 2, 2020 01:13 PM:-...
- 10:48 Support #10530 (Closed - End of life cycle): [SCP ID :##5205##] : KFHIB04 server down
- All 4 RAM are found faulty and has been replace by ABS
- 10:47 Support #10531 (Closed - End of life cycle): [SCP ID :##5206##] : kfhib19 (IBG DR) disk amber light
- Disk replace by Park Place Technologies, and successfully rebuild disk in server.
March 03, 2020
- 13:03 Support #10668 (Pending Customer Feedback): Deskmate : Kfh Subsidaries report.
- Done. Pending user to verify.
March 02, 2020
- 17:11 Support #10668 (Closed - End of life cycle): Deskmate : Kfh Subsidaries report.
- Hi Lizahwati,
Kindly attend below request....
March 01, 2020
- 00:25 Support #10667 (Closed - End of life cycle): [SCP ID :##5268##] : CIB SI - ERROR
- Hi,
Kindly attend below request:
We encountered CIB SI for 1 transaction today (1-mar-2020).
The customer accou...
February 28, 2020
- 15:32 Support #10658 (Closed - End of life cycle): [SCP ID :##5263##] : DOA Bankwide http://deskmate.kf...
- Issue closed in SCP.
- 15:32 Support #10662 (Closed - End of life cycle): [SCP ID :##5265##] : CIB SI - Total Error: 1
- Issue closed in SCP.
- 15:30 Support #10659 (Closed - End of life cycle): [SCP ID :##5264##] : BIB SI - 25/02/2020
- Issue closed in SCP.
- 15:30 Support #10632 (Closed - End of life cycle): [SCP ID :##5249##] : CSM | Unsuccessful Bulk Payment...
- Issue closed in SCP.
February 27, 2020
- 18:11 Support #10658 (Pending Customer Feedback): [SCP ID :##5263##] : DOA Bankwide http://deskmate.kfh...
- Done update. Pending user to verify.
- 17:26 Support #10662 (Pending Customer Feedback): [SCP ID :##5265##] : CIB SI - Total Error: 1
- Hafiz, Feb 27, 2020 09:41 AM:-...
- 17:23 Support #10659 (Pending Customer Feedback): [SCP ID :##5264##] : BIB SI - 25/02/2020
- Hafiz, Feb 27, 2020 11:33 AM:-...
- 17:08 Support #10632 (Pending Customer Feedback): [SCP ID :##5249##] : CSM | Unsuccessful Bulk Payment ...
- Hafiz, Feb 11, 2020 03:38 PM:-...
February 26, 2020
- 09:16 Support #10627 (Closed - End of life cycle): [SCP ID :##5246##] : Deskmate Update : End of employ...
- Issue closed in SCP.
- 09:11 Support #10662 (Closed - End of life cycle): [SCP ID :##5265##] : CIB SI - Total Error: 1
- Hi,
Kindly attend below request:
We received email notification for CIB SI with message total error:1
Please h...
February 25, 2020
- 09:36 Support #10659 (Closed - End of life cycle): [SCP ID :##5264##] : BIB SI - 25/02/2020
- Hi,
Kindly attend below request:
We received email notification for BIB SI " Total Error: 1"
Kindly assist to ...
February 24, 2020
- 15:43 Support #10658 (Closed - End of life cycle): [SCP ID :##5263##] : DOA Bankwide http://deskmate.kf...
- Hi,
Kindly attend below request:
1. to replace the existing DOA Bankwide with the one attached
2. to change the ... - 11:30 Support #10627 (Pending Customer Feedback): [SCP ID :##5246##] : Deskmate Update : End of employm...
- Done update. Pending customer to verify.
- 11:29 Support #10584 (Work Completed-End life cycle): [SCP ID :##5227##] : Desmate update : BCP Crisis ...
- Done by Akma on Jan 2020.
- 11:27 Change #10511 (Pending Customer Feedback): [SCP ID :##5200##] : Secure Pass Management & User Mai...
- Provided the quotation to Hafidzah on Feb 3rd 2020. Pending their feedback.
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