Activity
From December 26, 2021 to January 24, 2022
January 24, 2022
- 10:00 Support #12764 (Closed - End of life cycle): [SCP ID :##6116##] : Deskmate Staff Directory : Staf...
- Done by Hafiz.
Issue closed in SCP. - 09:59 Support #12763 (Closed - End of life cycle): [SCP ID :##6115##] : Deskmate Staff Directory : Staf...
- Done by Hafiz.
Issue closed in SCP.
January 21, 2022
- 15:40 Support #12770 (Closed - End of life cycle): [SCP ID :##6121##] : Unable to login error message '...
- Hi,
Kindly attend below request:-
Dear team,
Company name : HASBI BIN TANGGE
User ID ... - 15:36 Support #12769 (Closed - End of life cycle): [SCP ID :##6120##] : Unable to Reset Secure Pass Number
- Hi,
Kindly attend below request:-
Customer unable to reset secure pass number, error “Your Account Has Been Block... - 15:14 Support #12767 (Closed - End of life cycle): [SCP ID :##6118##] : CMS Unable to reset password
- Hi,
Kindly attend below request:-
Customer unable to reset password for CMS online banking. Error message “you ar... - 12:56 Support #12766 (Closed - End of life cycle): [SCP ID :##6117##] : KFH MySecure Activation Failure
- Hi,
Kindly attend below request:-
Customer unable to activate and register MySecure due to error “System Currentl...
January 20, 2022
- 17:54 Support #12764 (Closed - End of life cycle): [SCP ID :##6116##] : Deskmate Staff Directory : Staf...
- Hi,
Kindly attend below request:-
Kindly remove the following staff from the staff directory
1) Mohd Farid... - 16:54 Support #12763 (Closed - End of life cycle): [SCP ID :##6115##] : Deskmate Staff Directory : Staf...
- Hi,
Kindly attend below request:-
Please add these staff into staff directory as follows:
Staff ID ... - 14:56 Support #12762 (Closed - End of life cycle): SCP ID :##6114##] : Duitnow Failed
- Hi,
Kindly attend below request:-
Please help to check on Duitnow issue, page keep loading once customer click on...
January 17, 2022
- 14:40 Support #12747 (Closed - End of life cycle): [SCP ID :##6103##] : Failed Bulk Payment
- Issue closed in SCP.
- 14:39 Support #12742 (Closed - End of life cycle): [SCP ID :##6099##] : KFH Online Registration Failure
- Issue closed in SCP.
- 14:38 Support #12667 (Closed - End of life cycle): [SCP ID :##6056##] : EPF file empty
- Issue closed in SCP.
- 14:38 Support #12717 (Closed - End of life cycle): [SCP ID :##6087##] : KFH Online Foreign Telegraphic ...
- Issue closed in SCP.
- 14:37 Bug #12711 (Closed - End of life cycle): [SCP ID :##6082##] : No nacha file created for RFI- 2712...
- Issue closed in SCP.
January 15, 2022
- 08:36 Support #12756 (Closed - End of life cycle): [SCP ID :##6110##] : KFHIB07 - KFHONLINE Database Se...
- Hi,
Kindly attend below request:-
Need your urgent assistance. KFHIB07 server down flashed amber light.
January 14, 2022
- 15:32 Support #12755 (Closed - End of life cycle): [SCP D :##6109##] : Deskmate Staff Directory : Staff...
- Hi,
Kindly attend below request:-
1. Please remove the following staff from the staff directory
a) ... - 12:01 Support #12727 (Closed - End of life cycle): [SCP ID :##6096##] : Update from phoenix - Corus Error
- Hafiz, Jan 7, 2022:-...
- 11:58 Support #12747 (Pending Customer Feedback): [SCP ID :##6103##] : Failed Bulk Payment
- Hafiz, Jan 11, 2022:-...
- 11:54 Support #12667 (Pending Customer Feedback): [SCP ID :##6056##] : EPF file empty
- Hafiz, Jan 7, 2022:-...
- 11:48 Support #12742 (Pending Customer Feedback): [SCP ID :##6099##] : KFH Online Registration Failure
- Hafiz, Jan 6, 2022:-...
- 11:45 Support #12717 (Pending Customer Feedback): [SCP ID :##6087##] : KFH Online Foreign Telegraphic T...
- Kah Yan, Dec 31, 2021:-...
- 11:42 Bug #12711 (Pending Customer Feedback): [SCP ID :##6082##] : No nacha file created for RFI- 27122021
- Hafiz, Dec 27, 2021:-...
- 11:16 Support #12752 (Closed - End of life cycle): [SCP ID :##6106##] : Deskmate : Solat Time
- Done by Lizahwati.
Issue closed in SCP.
January 12, 2022
- 17:30 Support #12752 (Pending Customer Feedback): [SCP ID :##6106##] : Deskmate : Solat Time
- Done. Pending customer to review and feedback.
- 17:09 Support #12752 (Closed - End of life cycle): [SCP ID :##6106##] : Deskmate : Solat Time
- Hi,
Kindly attend below request:-
Please remove the Solat Time in the deskmate as we have found the timing aren't...
January 10, 2022
- 17:15 Support #12747 (Closed - End of life cycle): [SCP ID :##6103##] : Failed Bulk Payment
- Hi,
Kindly attend below request:-
Please help to further check for 1 bulk payment performed by RNC team.
Out of ...
January 07, 2022
- 12:49 Support #12741 (Closed - End of life cycle): [SCP ID :##6098##] : Unsuccessful FPX Transaction | ...
- User already managed to perform the transaction.
Issue closed in SCP. - 12:45 Support #12743 (Closed - End of life cycle): [SCP ID :##6100##] : Pay Day Calendar 2022
- Done by Kah Yan.
Verified by Azli.
Issue closed in SCP. - 10:22 Support #12743 (Closed - End of life cycle): [SCP ID :##6100##] : Pay Day Calendar 2022
- Hi,
Kindly attend below request:-
Please help to update the calendar as follows:
Month Pay Day Cut off date fo...
January 06, 2022
- 14:57 Support #12742 (Closed - End of life cycle): [SCP ID :##6099##] : KFH Online Registration Failure
- Hi,
Kindly attend below request:-
Customer unable to register for KFH Online, message prompted “System Currently ... - 14:53 Support #12741 (Closed - End of life cycle): [SCP ID :##6098##] : Unsuccessful FPX Transaction | ...
- Hi,
Kindly attend below request:-
Staff from JB unable to perform FPX transaction via Cash Management Solutions....
January 05, 2022
- 11:17 Support #12716 (Closed - End of life cycle): [SCP ID :##6086##] : IT Related Links - Update
- Done by Lizahwati.
Issue closed in SCP. - 11:15 Support #12655 (Closed - End of life cycle): [SCP ID :##6052##] : Deskmate Directory (3/12/2021)
- Done by Kah Yan.
Issue closed in SCP. - 11:14 Support #12654 (Closed - End of life cycle): [SCP ID :##6051##] : Deskmate : Staff Directory (2/1...
- Kah Yan, Dec 6, 2021:-...
- 11:12 Support #12719 (Closed - End of life cycle): [SCP ID :##6089##] : BCP Update | Team Leaders - Bra...
- Done by Lizahwati as per request.
Issue closed in SCP. - 11:11 Support #12704 (Closed - End of life cycle): [SCP ID :##6074##] : Unable to bring up BV0
- Issue closed in SCP.
- 10:58 Support #12727 (Closed - End of life cycle): [SCP ID :##6096##] : Update from phoenix - Corus Error
- Hi,
Kindly attend below request:-
Appreciate your assistance to investigate the following account which have erro...
January 04, 2022
- 18:22 Change #12477 (Pending Customer Feedback): [SCP ID :##6014##] : Regulatory (AKPK) Online Form
- Provided quotation on 12/11/2021. Pending user feedback.
- 18:17 Support #12348 (Work Completed-End life cycle): [SCP ID :##5986##] : CMS Physical Token
- Token delivered to KFH on 21/12/2021.
December 30, 2021
- 12:23 Support #12716 (Pending Customer Feedback): [SCP ID :##6086##] : IT Related Links - Update
- Updated by Lizah
- 11:38 Support #12719 (Pending Customer Feedback): [SCP ID :##6089##] : BCP Update | Team Leaders - Bran...
- updated by Lizah
- 11:16 Support #12720 (Closed - End of life cycle): [SCP ID :##6090##] : KfhOnline Login Issue | Unknown...
- Hi Kah Yan,
Kindly assist to check below request.
Customer unable to access KFH Online, message prompted “Unknown... - 09:55 Support #12719 (Closed - End of life cycle): [SCP ID :##6089##] : BCP Update | Team Leaders - Bra...
- Hi Kah Yan,
Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&i...
December 29, 2021
- 15:28 Support #12717 (Closed - End of life cycle): [SCP ID :##6087##] : KFH Online Foreign Telegraphic ...
- Hi Kah Yan,
Kindly attend below request.... - 09:17 Support #12716 (Closed - End of life cycle): [SCP ID :##6086##] : IT Related Links - Update
- Hi Hafiz,
Kindly attend below request.
Please help to proceed with the following:...
December 28, 2021
- 11:24 Bug #12714 (Work Completed-End life cycle): [SCP ID :##6085##] : VAPT Findings
- Hi Hafiz,
Kindly attend below request....
December 27, 2021
- 12:11 Bug #12711 (Closed - End of life cycle): [SCP ID :##6082##] : No nacha file created for RFI- 2712...
- Hi hafiz,
Kindly attend below request....
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