B - Production Support » Maybank Support » Maybank RCAS Support

December 20, 2013

17:09 Support #4029: SCP ID# 1780 : Unable to approve Bind Token-time 4:40pm

Already compare with the source code. No issue.
Ting Wei also deployed the war file in development environment to re... Yap Kah Yan

17:05 Support #4025: SCP ID# 1766 : Unable to Approve User (reset password via pin mailer)

For quick fix, updated the user with -dummy, then recreate the user.
Still not able to approve.
Already compare wit... Yap Kah Yan

17:03 Support #4027: [Real SCP ID 1761] SCP ID# 1773 : Unable to create corporate ID

Already compare with the source code. No issue.
Pending for Maybank to restart the server and retest Yap Kah Yan

15:21 Support #4036 (Pending Customer Feedback): SCP ID# 1817 : Fail to approve token binding MYMAGRES

Already check in the DB.
user: MYMAGRES3U is already bind to token: 2688603191
Pending ebWork feedback on this issue Yap Kah Yan

15:19 Support #4036 (Development / Work In Progress): SCP ID# 1817 : Fail to approve token binding MYMA...

Yap Kah Yan

13:29 Support #4036 (Closed - End of life cycle): SCP ID# 1817 : Fail to approve token binding MYMAGRES

Dear Penril Team,
Please check issue below.
Kindly help to check issue below. Try to approved token binding but... William Gozali Tan

08:55 Support #4027: [Real SCP ID 1761] SCP ID# 1773 : Unable to create corporate ID

Had tried to update the DB with following queries
application still do not allow user to recreate the companies.
... Yap Kah Yan

08:53 Support #4029 (Development / Work In Progress): SCP ID# 1780 : Unable to approve Bind Token-time ...

Found duplicate records for the 3 users.
Had proceed to delete the duplicates with approval from Maybank.
Deleted... Yap Kah Yan

08:49 Support #4025 (Development / Work In Progress): SCP ID# 1766 : Unable to Approve User (reset pass...

Checked in DB, record is there.
Pending for war file to do code compare. Yap Kah Yan

December 19, 2013

09:00 Support #4027 (Finished Development): [Real SCP ID 1761] SCP ID# 1773 : Unable to create corporat...

Run the query:
To get the data:
select * from PRL_PARTY where ROW_ID in (select ROW_ID from TB_AM_COMPANY where ... Yap Kah Yan

08:56 Support #4027 (Development / Work In Progress): [Real SCP ID 1761] SCP ID# 1773 : Unable to creat...

Yap Kah Yan

December 18, 2013

17:53 Support #4029 (Closed - End of life cycle): SCP ID# 1780 : Unable to approve Bind Token-time 4:40pm

Dear Penril Team,
Kindly help to check issue below.
BBO unable to bind the token. From the log CAS return 99.
... William Gozali Tan

16:15 Support #4027 (Closed - End of life cycle): [Real SCP ID 1761] SCP ID# 1773 : Unable to create co...

Kindly help assist issue below.
There are 2 corporate ID involve for this issue and our BBO cannot continue to on ... William Gozali Tan

14:48 Support #4025 (Closed - End of life cycle): SCP ID# 1766 : Unable to Approve User (reset password...

Based on the cas.log, RCAS return 6 which is user not found during approve. You may see on below :

2013-12-17 15:... William Gozali Tan

December 12, 2013

10:39 Support #3607 (Closed - End of life cycle): RCAS Print Letter Problem - Format not correct. Have ...

Ahmad Hazri

10:37 Support #3595 (Closed - End of life cycle): 13092013 Prod Issue (maybank) (SCP ID : 965)

Ahmad Hazri

December 11, 2013

16:50 Support #3595 (Pending Customer Feedback): 13092013 Prod Issue (maybank) (SCP ID : 965)

updated the heap size to 512 MB Hartanto Boby

16:48 Support #3607 (Pending Customer Feedback): RCAS Print Letter Problem - Format not correct. Have i...

change the pc settings to cater for chinese character Hartanto Boby

16:47 Support #3807 (Pending Customer Feedback): [SCP ID# 1290] : Re-usable OTP twice

update blob after verification Hartanto Boby

16:27 Support #3936 (Rejected - End of life cycle): SCP ID# 1488 : 20131106/RCMS/MY/BBOChanges on user ...

New name exceeded max column size Hartanto Boby

16:26 Support #3937 (Rejected - End of life cycle): SCP ID# 1492 : Password sent via sms not received

Retest successful without fix Hartanto Boby

16:25 Support #3970 (Rejected - End of life cycle): SCP ID# 1586 : Additional/RCMS/SAPURAKENCANA PETROL...

Success after retest without any fix Hartanto Boby

16:24 Support #3987 (Rejected - End of life cycle): ID : 1639 - Fw: 20131202/Prod/RCMS/SG/Query/CEHINTL...

dormant period is set to 30 days, not 60 Hartanto Boby

11:44 Support #3831: [SCP ID# 1363] : RCMS Production patch and HA testing

No update from the customer. Anwar Khairul

December 02, 2013

17:37 Support #3987 (Rejected - End of life cycle): ID : 1639 - Fw: 20131202/Prod/RCMS/SG/Query/CEHINTL...

Company: CEH INTERNATIONAL PTE LTD
Corporate ID: CEHINTL
User ID: SGCEHINTL2D, SGCEHINTL3D
Description of proble... Ahmad Hazri

16:29 Maybank RCASChange Request Enhancement #3596 (Closed - End of life cycle): CR - CIF-Special Character

completed and deployed to production and no issue reported. Anonymous

November 26, 2013

15:04 Support #3970 (Rejected - End of life cycle): SCP ID# 1586 : Additional/RCMS/SAPURAKENCANA PETROL...

Dear Boby/Penril Support
Please assist to check. We hit this issue again.
Attached logs for date 15 and 25 of Nov... William Gozali Tan