B - Production Support » Agrobank Support

March 16, 2022

16:06 Support #12869 (Work Completed-End life cycle): [SCP ID :##6203##] : IBAM - Keep loading

Hi,
Kindly attend below request:-
today we received complaint from contact center IBAM keep loading. Please help ... Zahir Abd Latif

15:24 Support #12868 (New - Begin Life Cycle): [SCP ID :##6202##] : mobile token error 21, fail to regi...

Hi,
Kindly attend below request:-
Customer called and informed having a problem to activate new security token.
... Zahir Abd Latif

March 14, 2022

18:36 Support #12113 (Work Completed-End life cycle): [SCP ID :##5927##] : QR RPP - SMS

Migrated to production on 05.11.2021 Siti Balqis Othman

18:36 Support #12113 (Development / Work In Progress): [SCP ID :##5927##] : QR RPP - SMS

Siti Balqis Othman

18:36 Support #12113 (Finished Development): [SCP ID :##5927##] : QR RPP - SMS

Siti Balqis Othman

18:31 Support #12394 (Work Completed-End life cycle): [SCP ID :##6000##] : Standing instruction menu fo...

Migrated to production on 11.02.2022 Siti Balqis Othman

18:30 Support #12394 (Development / Work In Progress): [SCP ID :##6000##] : Standing instruction menu f...

Siti Balqis Othman

18:30 Support #12394 (Finished Development): [SCP ID :##6000##] : Standing instruction menu for single ...

Siti Balqis Othman

18:29 Support #12670 (Work Completed-End life cycle): [SCP ID :##6057##] : AGRONETBIZ : STANDING INSTRU...

Migrated to production on 11.02.2022 Siti Balqis Othman

18:29 Support #12670 (Development / Work In Progress): [SCP ID :##6057##] : AGRONETBIZ : STANDING INSTR...

Siti Balqis Othman

18:28 Support #12670 (Finished Development): [SCP ID :##6057##] : AGRONETBIZ : STANDING INSTRUCTION DET...

Siti Balqis Othman

18:27 Support #12645 (Work Completed-End life cycle): [SCP ID :##6048##] : New BPS - Bernas bulk paymen...

Migrated to production on 11.02.2022 Siti Balqis Othman

09:45 Support #12856 (New - Begin Life Cycle): [SCP ID :##6191##] : ADUAN AGROKEY TIDAK MESRA PELANGGAN...

Hi,
Kindly attend below request:-
Pelanggan telah menghubungi contact centre pada 09/03/2022 untuk membuat aduan ... Zahir Abd Latif

09:22 Support #12784 (Internal Testing): [SCP ID :##6135##] : unable to activate rib customer account

Implementation:
- Passing group id value when retrieve data from TB_AM_USER Siti Balqis Othman

March 09, 2022

09:05 Support #12846 (User Acceptance Test): [SCP ID :##6182##] : RIB - BLOCK ATM

Hi team,
Root cause:
Issue due to both of the cards using the same id. Thus, when the user clicks either of the r... Siti Balqis Othman

March 08, 2022

15:49 Support #12846 (Work Completed-End life cycle): [SCP ID :##6182##] : RIB - BLOCK ATM

Hi,
Kindly attend below request:-
Please help to check. User cannot select the other card number for maintenance ... Zahir Abd Latif

March 01, 2022

16:53 Support #12827 (Investigation): [SCP ID :##6163##] : Not Received TAC for FPX

Hi team,
Update inform on the customer issue,
On 01 March 2022:
1) Request Izzati to ask En. Khairul to retry ... Siti Balqis Othman

February 28, 2022

17:19 Support #12827 (Work Completed-End life cycle): [SCP ID :##6163##] : Not Received TAC for FPX

Hi,
Kindly attend below request:-
Today we received complaint from En Khairul Azman saying that he did not receiv... Zahir Abd Latif

February 23, 2022

16:43 Support #12819 (Development / Work In Progress): [SCP ID :##6155##] : session expired :SD IMPEX...

Hi team
Root Cause:
Based on log as below, the ib throws session expired due BIB_ACCOUNT table return more than 1... Siti Balqis Othman

February 22, 2022

17:13 Support #12819 (Work Completed-End life cycle): [SCP ID :##6155##] : session expired :SD IMPEX ...

Hi,
Kindly attend below request:-
Pelanggan mempunyai dua akaun Agronetbiz, kedua-dua akaun mengalami masalah sam... Zahir Abd Latif

February 18, 2022

09:41 Support #12810 (Pending SIT Deployment): [SCP ID :##6148##] : approve ibam disable admin - system...

Hi team,
Root cause:
Issue because IB passes display name "Rosli Bin Saidin" instead of user alias to method par... Siti Balqis Othman

February 17, 2022

16:42 Support #12147: [SCP ID :##5939##] : API Gateway down

Hi team,
Finding issue based on log analysis from IBM, Agrobank DBA team and JMeter load test.
1) IBM and DBA te... Siti Balqis Othman

16:41 Support #12810 (Work Completed-End life cycle): [SCP ID :##6148##] : approve ibam disable admin -...

Hi,
Kindly attend below request:-
please help to check, error system not ready when approver approve IBAM id main... Zahir Abd Latif

16:09 Support #12784 (Development / Work In Progress): [SCP ID :##6135##] : unable to activate rib cust...

Reported Issue:
IBAM user unable to perform activation on the user with username Rahimah76
Root Cause:
Duplicat... Siti Balqis Othman

12:18 Support #12147: [SCP ID :##5939##] : API Gateway down

Hi Balqis,
Please update the status here, since this case related to the CUA deadlock.
Thank you Ngoh Chee Onn

February 16, 2022

09:07 Support #12797 (Pending UAT Deployment): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DECODE_VAL...

Root cause:
The merchant category code is empty. As per requirement, this merchant category field should be mandator... Siti Balqis Othman

February 14, 2022

07:17 Support #12797 (Work Completed-End life cycle): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DEC...

Hi,
Kindly attend below request:
please help to check this issue.
Company Name : Masjid Ar-Raudhah As-Sakinah
... Zahir Abd Latif