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From June 14, 2023 to July 13, 2023

July 13, 2023

16:32 Support #13574 (Pending Customer Feedback): [SCP ID :##6735##] : FPX Transaction Failed: Based on provided log. This customer unable to perform approve transaction via Mobile Banking.
From the log, it sho... Siti Balqis Othman
12:44 Support #13574 (Work Completed-End life cycle): [SCP ID :##6735##] : FPX Transaction Failed: Hi,
Kindly attend below request:-
On 9 July 2023, this customer encounter an issue with his FPX transaction. Base... Zahir Abd Latif

June 20, 2023

12:19 Support #13251 (Work Completed-End life cycle): [SCP ID :##6455##] : RIB customer not able to res...: Hi Zahir,
Issue reported: These 2 customers are unable to perform the Forgot Password activity.
Finding: Accord... Siti Balqis Othman
12:13 Support #13005 (Work Completed-End life cycle): [SCP ID :##6281##] : reset password - session ex...: This issue is the same as ticket number due to null ip address.
Re: [Request ID :##6642##] : UNABLE TO RESET PASSW... Siti Balqis Othman
12:05 Support #13392 (Work Completed-End life cycle): [SCP ID :##6574##] : eFria withdrawal error - You...: Finding:
We suspect the response for account inquiry by CIF is not complete.
This issue happens after HOST enhance... Siti Balqis Othman
11:55 Support #13408 (Pending Customer Feedback): [SCP ID :##6584##] : NABLE TO RESET PASSWORD RIB: MAR...: Finding:
According to the CUA DB record. we have 2 records with the same username but different capital letters. Due... Siti Balqis Othman
11:44 Support #13487 (Pending Customer Feedback): [SCP ID :##6656##] : UNABLE TO ACTIVATE AGRONET : MAH...: Finding
Based on our findings, we found there are 2 records found for user madina2029.
This issue is similar to tic... Siti Balqis Othman
11:40 Support #13535 (Pending Customer Feedback): [SCP ID :##6696##] : Too many FPX transactions return...: Pending customer feedback on the what the error code that need to be sent to IMocha for issue customer not perform Ag... Siti Balqis Othman
11:38 Support #13521 (Work Completed-End life cycle): [SCP ID :##6685##] : BIB > AGROKEY ACTIVATION ...: Hi Zahir,
You may close this ticket. The changes has been deployed together with BNM OTP Migration on 11/06/2023 un... Siti Balqis Othman
11:36 Support #13534 (Work Completed-End life cycle): [SCP ID :##6695##] : (URGENT)UNABLE TO UPDATE TAC...: Reported issue:
Customer receives error message please proceed to agrokey activation when perform mobile change proc... Siti Balqis Othman
11:32 Support #13539 (System Integration Test): [SCP ID :##6701##] : UNABLE TO DELETE APPROVER (SMART S...: Finding:
System unable to retrieve user hard token serial number. Thus, the system throws an exception due to this i... Siti Balqis Othman
11:31 Support #13367 (Work Completed-End life cycle): [SCP ID :##6552##] : Error when login to IBAM sy...: Hi zahir,
My mistake for previous update. That is for different ticket.
You can close this ticket as Bank already a... Siti Balqis Othman
11:28 Support #12147 (Work Completed-End life cycle): [SCP ID :##5939##] : API Gateway down: Hi Zahir,
Could help to close this ticket. The changes has been deployed together with BNM OTP Migration on 11/06/... Siti Balqis Othman
11:25 Support #13367 (System Integration Test): [SCP ID :##6552##] : Error when login to IBAM system: Finding:
System unable to retrieve user hard token serial number. Thus, the system throws an exception due to this i... Siti Balqis Othman
11:02 Support #13539 (Work Completed-End life cycle): [SCP ID :##6701##] : UNABLE TO DELETE APPROVER (S...: Hi Balqis,
Kindly attend below request.... Nurul Akmal

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