Activity
From April 28, 2016 to May 27, 2016
May 27, 2016
- 18:03 Support #6237 (Closed - End of life cycle): [SCP ID :3110## : Error - Register Internet Banking
- Update from Shahrul:...
- 17:10 Support #6258: [SCP ID :##3128##] : WEBSITE: New Tab for 2016 Financial Results (Q1)
- Hi Athira,
Kindly assist on this request.
Thank you. - 17:07 Support #6260: [SCP ID :##3130##] : DESKMATE: New HCD Document
- Hi Athira,
Kindly assist on this request.
Thank you. - 16:57 Support #6276 (Pending Customer Feedback): [SCP ID :##3140##] : Labuan Logger
- Updated by Hafiz: ...
- 09:35 Support #6293 (Closed - End of life cycle): [SCP ID :##3153##] : VeriSign Secured button not work...
- Hi Hafiz,
Kindly attend below request....
May 26, 2016
- 17:56 Support #6292 (Work Completed-End life cycle): [SCP ID :##3152##] : WEBSITE - CORPORATE INFO
- Hi,
Kindly attend below request.... - 17:45 Support #6291 (Closed - End of life cycle): [SCP ID :##3151##] : WEBSITE - CORPORATE INFO
- Hi Athira,
Kindly attend below request.... - 16:53 Support #6241 (Internal Testing): [SCP ID :##3117##] : Bulk Cancelled but Still Execute.
- This issue happen because IBG_BULK table did not update the status when customer cancel bulk. Already give to Hafiz t...
- 15:27 Support #6289 (Work Completed-End life cycle): [SCP ID :##3149##] : Failed to perform Open 3rd P...
- Hi Hafiz,
Kindly attend below request....
May 25, 2016
- 17:37 Support #6288 (Work Completed-End life cycle): [SCP ID :##3148##] : WEBSITE: eBillers Update
- Hi Athira,...
- 16:52 Support #6286 (Closed - End of life cycle): [SCP ID :##3147##] : WEBSITE - CORPORATE INFO - HIGHL...
- Hi Athira,
Kindly attend below request.... - 09:48 Support #6282 (Work Completed-End life cycle): [SCP ID :##3144##] : WEBSITE BANNER- replace and ...
- Hi Athira,
Kindly attend below request....
May 24, 2016
- 12:38 Support #6259 (Closed - End of life cycle): [SCP ID :##3129##] : DESKMATE: To Update HCD Forms
- Verified by Azli.
Issue closed in SCP. - 12:34 Support #6203 (Closed - End of life cycle): [SCP ID :##3073##] : SI & TAC issue.
- Issue closed in SCP.
- 11:03 Support #6176 (Closed - End of life cycle): [Request ID :##3063##] : ALSB status "UNKNOWN"
- Issue closed in SCP.
- 10:56 Support #6277 (Closed - End of life cycle): [SCP ID :##3141##] : TAC invalid for instance 7210.
- Hi,
Kindly attend below request.
Please help to check on invalid TAC reported for open transactions. We did not r... - 10:37 Support #6274 (Closed - End of life cycle): [SCP ID :##3138##] : WEBSITE: To Replace "KFH Malaysi...
- Verified by Azli.
Issue closed in SCP. - 10:33 Support #6253 (Closed - End of life cycle): [SCP ID :##3124##] : WEBSITE: KFH Malaysia Annual Rep...
- Verified by Azli.
Issue closed in SCP. - 10:31 Support #6275 (Closed - End of life cycle): [SCP ID :##3139##] : DESKMATE: To Add Group CEO Messa...
- Verified by Azli.
Issue closed in SCP.
May 23, 2016
- 15:36 Support #6276 (Closed - End of life cycle): [SCP ID :##3140##] : Labuan Logger
- Hi,
Kindly attend below request.
We will proceed to re-deploy CMS logger for Labuan. As there are few changes on ... - 13:21 Support #6275 (Closed - End of life cycle): [SCP ID :##3139##] : DESKMATE: To Add Group CEO Messa...
- Hi,
Kindly attend below request.
To add and display the Group CEO Message (text) below Group CEO Message (video).... - 13:15 Support #6274 (Closed - End of life cycle): [SCP ID :##3138##] : WEBSITE: To Replace "KFH Malaysi...
- Hi,
Kindly attend below request.
http://kfhonline.com.my/kfhmb/v2/programView.do?field=PUB_DATE&yrCatName=2016&co... - 10:23 Support #6254 (Closed - End of life cycle): [SCP ID :##3125##] : BIB_Labuan_Foreign_Telegraphic_T...
- The transaction id is not missing, because the transaction id is share for all transaction and user activities. There...
- 10:18 Support #6236 (Development / Work In Progress): [SCP ID :#3109##] : Customer encountered error pa...
- Activities Performed:
# Try delete SI bill payment ASTRO in production using different account. Able to delete and n... - 10:14 Support #6237 (Pending Customer Feedback): [SCP ID :3110## : Error - Register Internet Banking
- Suspect the mobile number return from esb is 1 digit. Requested the ESB log from KFH. Pending the ESB log.
May 20, 2016
- 15:57 Support #6253: [SCP ID :##3124##] : WEBSITE: KFH Malaysia Annual Report Year 2015 (to be uploaded...
- Hi Athira,
Kindly assist on this issue.
Thank you. - 15:48 Support #6267 (Closed - End of life cycle): [SCP ID :##3135##] : DESKMATE: Directory Update - Con...
- Verified by IT Staff (Azli).
This case is closed in SCP. - 15:46 Support #6266 (Closed - End of life cycle): [SCP ID :##3134##] : DESKMATE: Corporate Rate 2016 (u...
- Verified by IT Staff.
This case is closed in SCP. - 15:44 Support #6264 (Closed - End of life cycle): [SCP ID :##3132##] : WEBSITE - CORPORATE INFO
- Verified by IT Staff (Azli).
This case is closed in SCP. - 12:06 Support #6267 (Closed - End of life cycle): [SCP ID :##3135##] : DESKMATE: Directory Update - Con...
- Hi Athira,
Kindly attend below request.... - 11:51 Support #6266 (Closed - End of life cycle): [SCP ID :##3134##] : DESKMATE: Corporate Rate 2016 (u...
- Hi,
Kindly attend below request.... - 11:31 Support #6265 (Work Completed-End life cycle): [SCP ID :##3133##] : DESKMATE: Annual Innovation A...
- Hi,
Kindly attend below request.... - 11:12 Support #6264 (Closed - End of life cycle): [SCP ID :##3132##] : WEBSITE - CORPORATE INFO
- Hi Athira,
Kindly attend below request....
May 19, 2016
- 16:26 Support #6260 (Work Completed-End life cycle): [SCP ID :##3130##] : DESKMATE: New HCD Document
- Dear Hafiz,
Kindly attend below request.... - 15:42 Support #6259 (Closed - End of life cycle): [SCP ID :##3129##] : DESKMATE: To Update HCD Forms
- Hi Hafiz,
Kindly attend below request.... - 15:07 Support #6258 (Work Completed-End life cycle): [SCP ID :##3128##] : WEBSITE: New Tab for 2016 Fin...
- Dear Hafiz,...
- 14:55 Support #6257 (Closed - End of life cycle): [SCP ID :##3127##] : e-IBFT transaction not reflected...
- Dear Hafiz,
Kindly attend below request.... - 14:25 Support #6256 (Closed - End of life cycle): [SCP ID :##3126##] : Unsuccessful BVMC Report
- Hi Hafiz,
Kindly attend below request.... - 11:32 Support #6240 (Closed - End of life cycle): [SCP ID :##3114##] : Labuan SMS Notification.
- Updated by IT Staff (Syikin) on 18/5/2016:
Migration this morning was successful - Labuan user is able to receive...
May 18, 2016
- 15:01 Support #6254 (Closed - End of life cycle): [SCP ID :##3125##] : BIB_Labuan_Foreign_Telegraphic_T...
- Dear Hafiz,
Kindly attend below request.... - 10:55 Support #6253 (Closed - End of life cycle): [SCP ID :##3124##] : WEBSITE: KFH Malaysia Annual Rep...
- Hi,
Kindly attend below request.... - 10:11 Support #6250 (Closed - End of life cycle): [SCP ID :##3121##] : Bulk Error Insufficient Acc Bala...
- Hi Hafiz,
Kindly attend below request....
May 17, 2016
- 14:24 Support #6240 (Pending Customer Feedback): [SCP ID :##3114##] : Labuan SMS Notification.
- Patch already provided to Shikin on 16/5/2016 under path "\\10.20.8.35\Internet Banking\16052016_SMS_Labuan\Patch\SMS...
- 12:17 Support #6246 (Closed - End of life cycle): [SCP ID :##3120##] : KFHIB15 SBConsole - unable to vi...
- Dear Hafiz,
Kindly attend below request.... - 12:05 Support #6239 (Closed - End of life cycle): [SCP ID :##3118##] : WEBSITE & DESKMATE: Debit Card-i...
- Verified by Azli.
This case is closed in SCP.
May 16, 2016
- 12:48 Support #6245 (Closed - End of life cycle): [SCP ID :##3119##] : OFI File changes.
- Hi,
Kindly attend below request:
MyClear will revise the IBG rules that require OFI to populate correct codes for... - 11:47 Support #6229 (Closed - End of life cycle): [SCP ID :##3102##] : WEBSITE - CORPORATE INFO.
- Issue closed in SCP.
- 10:58 Support #6241 (Closed - End of life cycle): [SCP ID :##3117##] : Bulk Cancelled but Still Execute.
- Hi,
Kindly attend below request:
Please help to investigate on successful bulk transactions cancellation, but 1 o... - 10:32 Support #6240 (Closed - End of life cycle): [SCP ID :##3114##] : Labuan SMS Notification.
- Hi,
Kindly attend below request:
Kindly prepare the necessary for Labuan SMS Notification to be running on JDK1.7... - 10:24 Support #6239 (Closed - End of life cycle): [SCP ID :##3118##] : WEBSITE & DESKMATE: Debit Card-i...
- Hi,
Kindly attend below request:
WEBSITE
1. To create new tab and name "Promotion"
http://kfhonline.com.my/kfhm...
May 13, 2016
- 16:34 Support #6226 (Pending Customer Feedback): [SCP ID :##3099##] : BVMC report not tally for CMS IBG...
- After investigate all the log files received from KFH. Not able to found the exception related to this issue. Therefo...
May 11, 2016
- 11:34 Support #6237 (Closed - End of life cycle): [SCP ID :3110## : Error - Register Internet Banking
- Hi,
Kindly attend below request.
The below customer failed to register KFH Online - Encounter Servlet Error after... - 11:25 Support #6236 (Closed - End of life cycle): [SCP ID :#3109##] : Customer encountered error page w...
- Hi,
Kindly attend below request.
Our customer encountered error page while deleting the SI via KFHOnline. Pls ref...
May 10, 2016
- 16:58 Support #6226 (Development / Work In Progress): [SCP ID :##3099##] : BVMC report not tally for CM...
- Based on the transaction data in database. The error reason captured is "Error while performing your request". This e...
- 16:54 Support #6229 (Pending Customer Feedback): [SCP ID :##3102##] : WEBSITE - CORPORATE INFO.
- This had been done by Hafiz on May 5. Pending Akmal to verify.
- 16:51 Support #6231 (Closed - End of life cycle): [SCP ID :##3103##] : Invalid Mobile No.
- This issue happen because the Astro account number is not correct. But Epay will return the same error code as invali...
May 05, 2016
- 17:59 Support #6231 (Closed - End of life cycle): [SCP ID :##3103##] : Invalid Mobile No.
- Hi,
Kindly attend below request:
There is one complaint from a customer whereby she's encountered error message o... - 17:22 Support #6229 (Closed - End of life cycle): [SCP ID :##3102##] : WEBSITE - CORPORATE INFO.
- Hi,
Kindly attend below request:
HOME PAGE > CLIENT CHARTER (bottom left hand side)
http://www.kfh.com.my/kf... - 14:40 Support #6209 (Closed - End of life cycle): [SCP ID :##3078## : WEBSITE & DESKMATE - update of info.
- Issue closed in SCP.
- 14:23 Support #6227 (Closed - End of life cycle): [SCP ID :##3100##] : WEBSITE - highlights section.
- Verified Ok by Akmal.
Issue closed in SCP. - 14:16 Support #6227 (Pending Customer Feedback): [SCP ID :##3100##] : WEBSITE - highlights section.
- 10:35 Support #6227 (Closed - End of life cycle): [SCP ID :##3100##] : WEBSITE - highlights section.
- Hi,
Kindly attend below request:
HOME PAGE> HIGHLIGHTS SECTION
Please REMOVE ITEM 2 and PUT THE FOLLOWING AS I... - 09:46 Support #6225 (Closed - End of life cycle): [SCP ID :##3098##] : BVMC Fraud report.
- Issue closed in SCP.
May 04, 2016
- 15:27 Support #6225 (Pending Customer Feedback): [SCP ID :##3098##] : BVMC Fraud report.
- Already provide conditions below to Shikin
Consumer:
Fraud Alert Transfer Report - Amount
- STATUS='Accepted' ... - 12:36 Support #6226 (Closed - End of life cycle): [SCP ID :##3099##] : BVMC report not tally for CMS IB...
- Hi,
Kindly attend below request:
Currently we having problem with 1 CMS IBG trx dated 29/04/2016 amounted RM13250... - 12:26 Support #6225 (Closed - End of life cycle): [SCP ID :##3098##] : BVMC Fraud report.
- Hi,
Kindly attend below request:
Kindly help to provide the current condition when generating below reports since...
April 29, 2016
- 16:18 Support #6221 (Closed - End of life cycle): [SCP ID :##3092##] : WEBSITE BANNER- place and extern...
- Verified by Akmal.
Issue closed in SCP. - 10:17 Support #6221 (Pending Customer Feedback): [SCP ID :##3092##] : WEBSITE BANNER- place and externa...
April 28, 2016
- 12:39 Support #6211 (Closed - End of life cycle): [SCP ID :##3080##] : DESKMATE - update info..
- Verified OK by Akmal.
Issue closed in SCP. - 09:11 Support #6221 (Closed - End of life cycle): [SCP ID :##3092##] : WEBSITE BANNER- place and extern...
- Hi,
Kindly attend below request:
please upload as Banner No. 1 and link to. Please movethe rest of the banners as... - 09:08 Support #6220 (Closed - End of life cycle): [SCP ID :##3090##] : DESKMATE: Directory Update (1. N...
- Issue closed in SCP.
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