Activity

From February 01, 2017 to March 02, 2017

March 02, 2017

23:49 Support #7214 (Pending Customer Feedback): [SCP ID :##3685##] : Unable to Approve Bulk Payment in...: Informed by KFH IT, customer able to approve the transaction on second time. But there is unsuccessful with "Insuffic... Ngoh Chee Ping
23:46 Support #7212 (Pending Customer Feedback): [SCP ID :##3683##] : ISsue on IBG transaction thru KFH...: Root Cause:
Suspect there is a problem to retrieve available balance from phoenix side. But due to the aqualogic log... Ngoh Chee Ping
23:42 Support #7211 (Pending Customer Feedback): [SCP ID :##3682##] : Request to cancel SI: Script had been provided to Shahrulnizam and help to update to database already. Ngoh Chee Ping
23:41 Support #7213 (Pending Customer Feedback): [SCP ID :##3684##] : issue on swift - JPY format - KFH...: Root Cause:
Found the swift.jar is not update to DR.
Solution:
Copy swift.jar from production to DR and then res... Ngoh Chee Ping
23:36 Support #6852: [SCP ID :##3488##] : DR - IBG Creditng W1 to Financing Account Failed: Root Cause:
The PhoenixGL2Finance is not setup in aqualogic
Solution:
Add PhoenixGL2Finance services into aqualo... Ngoh Chee Ping
17:53 Support #7214 (Closed - End of life cycle): [SCP ID :##3685##] : Unable to Approve Bulk Payment i...: Hi,
Kindly attend below request:
Customer having problem to approve their Bulk Payment in CMS under Approve Funct... Zahir Abd Latif
15:29 Support #7213 (Closed - End of life cycle): [SCP ID :##3684##] : issue on swift - JPY format - KF...: Hi,
Kindly attend below request:
Currently we had a problem with swift message for JPY . All JPY currency went to... Zahir Abd Latif
15:24 Support #7212 (Closed - End of life cycle): [SCP ID :##3683##] : ISsue on IBG transaction thru KF...: Hi,
Kindly attend below request:
User complaining that they are having problem all day long performing IBG tran... Zahir Abd Latif
15:05 Support #7211 (Closed - End of life cycle): [SCP ID :##3682##] : Request to cancel SI: Hi,
Kindly attend below request:
Customer unable to delete hisSI Trx. Hence, seek your assistance to provide a s... Zahir Abd Latif
10:04 Support #7210: [SCP ID :##3680##] : DESKMATE: Directory Update - Revamp: Athira on leave. Hafiz, please work on this one today. Tan Lee Yong
09:23 Support #7210 (Closed - End of life cycle): [SCP ID :##3680##] : DESKMATE: Directory Update - Revamp: Hi,
Kindly attend below request:
to update the current directory following the updated Organisation Chart
!htt... Zahir Abd Latif

March 01, 2017

10:25 Support #7190 (Work Completed-End life cycle): [SCP ID :##3678##] : WEBSITE: HIGHLIGHT: Anonymous
10:23 Support #7160 (Work Completed-End life cycle): [SCP ID :##3673##] : WEBSITE: PDM Update - List of...: Anonymous
10:22 Support #7072 (Work Completed-End life cycle): [SCP ID :##3628##] : WEBSITE: CoSec - Directors Pr...: Anonymous
10:17 Support #7163 (Work Completed-End life cycle): [SCP ID :##3675##] : [URGENT] WEBSITE: Company Pro...: Anonymous
09:59 Support #6860: [SCP ID :##3495##] : SI BIB failed during DR: Update by Hafiz, Feb 28, 2017 09:05 PM:-
Salam Ashikin/Shahrul
From our investigation. we notice gst amount t... Zahir Abd Latif
09:45 Support #7209 (Closed - End of life cycle): [SCP ID :##3679##] : DESKMATE: Staff Incentive Progra...: Hi,
Kindly attend below request:
KFH Malaysia will be launching a new Staff Incentive Programme (INSPIRE).
INPIR... Zahir Abd Latif

February 24, 2017

18:09 Support #7190 (Work Completed-End life cycle): [SCP ID :##3678##] : WEBSITE: HIGHLIGHT: Hi,
Kindly attend below request:
To be uploaded under section: HIGHLIGHTS
Title: GLOBAL DEACTIVATION
Conten... Zahir Abd Latif

February 15, 2017

17:47 Support #7153 (Work Completed-End life cycle): [SCP ID :##3668##] : DESKMATE: Directory Update - ...: Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=500&Item... Zahir Abd Latif
14:34 Support #7151 (Work Completed-End life cycle): [SCP ID :##3666##] : DESKMATE: Replace slide 2 wit...: Hi,
Kindly attend below request:
Please replace the existing slide 2 artwork with the revised version as attached Zahir Abd Latif
10:51 Support #7146 (Work Completed-End life cycle): [SCP ID :##3665##] : WEBSITE: KFH SURE CASA-i camp...: Hi,
Kindly attend below request:
Please replace the existing banner image of KFH SURE CASA-i x6 Your salary campa... Zahir Abd Latif
09:52 Support #7144 (Work Completed-End life cycle): [SCP ID :##3664##] : WEBSITE: EES Results: Hi,
Kindly attend below request:
Please attach these two image into the Result tab
Please put the page 1 follo... Zahir Abd Latif
09:42 Support #7143 (Work Completed-End life cycle): [SCP ID :##3663##] : WEBSITE: Debit Card-i - KFH S...: Hi,
Kindly attend below request:
to replace the existing banner
the new banner is shared in:
\\10.20.208.13\ima... Zahir Abd Latif
09:21 Support #7142 (Closed - End of life cycle): [SCP ID :##3662##] : Jompay Issue - Unable to make pa...: Hi,
Kindly attend below request:
Please help to investigate on null response from IBGNBPS service resulting unsuc... Zahir Abd Latif
09:07 Support #7141 (Work Completed-End life cycle): [SCP ID :##3661##] : DESKMATE: PASD - Corporate Ra...: Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&task=cat_view&gid=156&Ite... Zahir Abd Latif

February 14, 2017

17:28 Support #7140 (Work Completed-End life cycle): [SCP ID :##3660##] : WEBSITE: PDM Update - KFH Deb...: Hi,
Kindly attend below request:
to replace the pld PDS with the new one
file is shared in \\10.20.8.132\share d... Zahir Abd Latif
10:21 Support #7139 (Closed - End of life cycle): [SCP ID :##3659##] : DESKMATE: Directory Update - Con...: Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
10:00 Support #7139 (Closed - End of life cycle): [SCP ID :##3659##] : DESKMATE: Directory Update - Con...: Hi,
Kindly attend below request:
1. to change telephone number from 0759 to 0669
!https://support.penril.net/inl... Zahir Abd Latif
09:57 Support #7138 (Work Completed-End life cycle): [SCP ID :##3658##] : WEBSITE : KFH SURE CASA-i Win...: Hi,
Kindly attend below request:
Kindly please assist me in uploading KFH SURE CASA-i Win up to 6 Months' Salary ... Zahir Abd Latif

February 13, 2017

15:07 Support #7136 (Work Completed-End life cycle): [SCP ID :##3657##] : WBSITE: Commercial > Inves...: Hi,
Kindly attend below request:
upon clicking the following appears:
!https://support.penril.net/inlineimages... Zahir Abd Latif
11:44 Support #7135 (Closed - End of life cycle): [SCP ID :##3655##] : WEBSITE: Letter from CEO: Hi,
Kindly attend below request:
Please create new tab named "Letter from the CEO" under "Result" tab and insert ... Zahir Abd Latif
10:43 Support #7106: [SCP ID :##3651##] : DESKMATE: Employee Engagement Survey (new sub-tab): Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks. Zahir Abd Latif
10:03 Support #7085 (Pending Customer Feedback): [SCP ID :##3637##] : KFH Online Issue: 3rd Party Transfer: Update by Hafiz, Feb 2, 2017 07:51 PM:-
Salam Shahrul/Ashikin,
From our investigation. We cannot find any error... Zahir Abd Latif
09:59 Support #7076 (Pending Customer Feedback): [SCP ID :##3631##] : SMS Notification: Update by Chee Ping, Feb 10, 2017 11:29 AM:-... Zahir Abd Latif

February 10, 2017

10:09 Support #7130 (Work Completed-End life cycle): [SCP ID :##3653##] : Website: The healthy working ...: Hi,
Kindly attend below request:
Please reupload "The healthy working environment" video at the same tab name of ... Zahir Abd Latif

February 08, 2017

16:59 Support #7128 (Work Completed-End life cycle): [SCP ID :##3652##] : Removing information: Hi,
Kindly attend below request:
Can you please remove the information of DCEO, Mr. Nor Azzam Abdul Jalil as well... Zahir Abd Latif

February 07, 2017

16:34 Support #7101 (Closed - End of life cycle): [SCP ID :##3646##] : DESKMATE: Staff Referral List (C...: Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
15:08 Support #7106 (Closed - End of life cycle): [SCP ID :##3651##] : DESKMATE: Employee Engagement Su...: Hi,
Kindly attend below request:
to add new tab: Results
content will be shared once the tab is created.
Plea... Zahir Abd Latif
14:04 Support #7105 (Work Completed-End life cycle): [SCP ID :##3650##] : WEBSITE: Debit Card-i Swipe &...: Hi,
Kindly attend below request:
to add in Highlights, title: Winner Announcement: Swipe & Win II Campaign - Gran... Zahir Abd Latif
12:19 Support #7104 (Work Completed-End life cycle): [SCP ID :##3649##] : DESKMATE: Menara Prestige Off...: Hi,
Kindly attend below request:
1. to create new tab, name: Menara Prestige Office Space Allocation 2017
2. to ... Zahir Abd Latif
10:44 Support #7103 (Closed - End of life cycle): [SCP ID :##3648##] : JomPAY IBG rejected: Hi,
Kindly attend below request:
Please help to check on the JomPAY transaction rejected during IBG processing wi... Zahir Abd Latif

February 06, 2017

09:38 Support #7101 (Closed - End of life cycle): [SCP ID :##3646##] : DESKMATE: Staff Referral List (C...: Hi,
Kindly attend below request:
kindly check, as at today the list still not updated.
!https://support.penril... Zahir Abd Latif
09:34 Support #7008 (Closed - End of life cycle): [SCP ID :##3589##] : IBG Amount Must be Greater Than ...: Issue closed in SCP. Zahir Abd Latif

February 03, 2017

10:56 Support #7008 (Pending Customer Feedback): [SCP ID :##3589##] : IBG Amount Must be Greater Than Zero: Update by Lizah, Jan 24, 2017 11:57 AM:-... Zahir Abd Latif
10:43 Support #7043 (Closed - End of life cycle): [SCP ID :##3607##] : Missing CMS FTT Trx: Update by Lizah, Jan 20, 2017 03:03 PM:-... Zahir Abd Latif
10:20 Support #7094 (Closed - End of life cycle): [SCP ID :##3644##] : [URGENT] DESKMATE: Internal News: Hi,
Kindly attend below request:
to upload in Deskmate, Internal News
the photo is shared in \\10.20.8.132\share... Zahir Abd Latif
10:11 Support #7001 (Closed - End of life cycle): [SCP ID :##3586##] : Incorrect Status for CMS IBG Trx...: Issue closed in SCP. Zahir Abd Latif
09:41 Support #7075 (Closed - End of life cycle): [SCP ID :##3630##] : WEBSITE: Debit Card-i - Winner A...: Issue closed in SCP. Zahir Abd Latif
09:41 Support #7060 (Closed - End of life cycle): [SCP ID :##3623##] : DESKMATE: HCD Travel Requisition...: Issue closed in SCP. Zahir Abd Latif
09:33 Support #7080 (Closed - End of life cycle): [SCP ID :##3632##] : DESKMATE: Directory Update - Sta...: Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

February 02, 2017

18:05 Support #7093 (Closed - End of life cycle): [Request ID :##3643##] : Unable to add more characte...: Hi Hafiz
Kindly attend below case:... Ahmad Hazri
11:58 Support #7092 (Closed - End of life cycle): [Request ID :##3642##] : Successfully approved but s...: Hi Hafiz
kindly assist ... Ahmad Hazri

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March 02, 2017

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February 02, 2017