Activity

From February 11, 2017 to March 12, 2017

March 10, 2017

10:43 Support #7260 (Work Completed-End life cycle): [SCP ID :##3707##] : Mplus rates (February 2017) ...: Hi,
Kindly attend below request:
Please update the Mplus rates (February 2017) in KFH website.
Kindly provide... Zahir Abd Latif
09:25 Support #7259 (Closed - End of life cycle): [SCP ID :##3706##] : To remove the pevious table of f...: Hi,
Kindly attend below request:
Please remove the bottom table (the previous table) of the fund rates and just m... Zahir Abd Latif

March 09, 2017

12:21 Support #7257 (Work Completed-End life cycle): [SCP ID :##3704##] : URGENT: Remove staff details ...: Hi,
Kindly attend below request:
Kindly please remove the information of Mohd Fais Mohd Ghani from Project and Co... Zahir Abd Latif
11:39 Support #7256 (Work Completed-End life cycle): [SCP ID :##3703##] : Upload the image and the T&C ...: Hi,
Kindly attend below request:
Kindly upload the web banner for Enjoy 10.88%p.a. Advance Profit for 3 Months Te... Zahir Abd Latif
10:41 Support #7255 (Work Completed-End life cycle): [SCP ID :##3702##] : URGENT : to update Mr Muad Pr...: Hi,
Kindly attend below request:
Kindly assist me in uploading the new profile of Mr Muad in corporate website at... Zahir Abd Latif

March 03, 2017

14:11 Support #7217 (Closed - End of life cycle): [SCP ID :##3688##] : SI CIB Failed with reason Insuf...: Hi Chee Ping
kindly assist:
There's 1 CIB SI failed to execute with reason provided Insufficient Fund eventhoug... Ahmad Hazri

March 02, 2017

23:49 Support #7214 (Pending Customer Feedback): [SCP ID :##3685##] : Unable to Approve Bulk Payment in...: Informed by KFH IT, customer able to approve the transaction on second time. But there is unsuccessful with "Insuffic... Ngoh Chee Ping
23:46 Support #7212 (Pending Customer Feedback): [SCP ID :##3683##] : ISsue on IBG transaction thru KFH...: Root Cause:
Suspect there is a problem to retrieve available balance from phoenix side. But due to the aqualogic log... Ngoh Chee Ping
23:42 Support #7211 (Pending Customer Feedback): [SCP ID :##3682##] : Request to cancel SI: Script had been provided to Shahrulnizam and help to update to database already. Ngoh Chee Ping
23:41 Support #7213 (Pending Customer Feedback): [SCP ID :##3684##] : issue on swift - JPY format - KFH...: Root Cause:
Found the swift.jar is not update to DR.
Solution:
Copy swift.jar from production to DR and then res... Ngoh Chee Ping
23:36 Support #6852: [SCP ID :##3488##] : DR - IBG Creditng W1 to Financing Account Failed: Root Cause:
The PhoenixGL2Finance is not setup in aqualogic
Solution:
Add PhoenixGL2Finance services into aqualo... Ngoh Chee Ping
17:53 Support #7214 (Closed - End of life cycle): [SCP ID :##3685##] : Unable to Approve Bulk Payment i...: Hi,
Kindly attend below request:
Customer having problem to approve their Bulk Payment in CMS under Approve Funct... Zahir Abd Latif
15:29 Support #7213 (Closed - End of life cycle): [SCP ID :##3684##] : issue on swift - JPY format - KF...: Hi,
Kindly attend below request:
Currently we had a problem with swift message for JPY . All JPY currency went to... Zahir Abd Latif
15:24 Support #7212 (Closed - End of life cycle): [SCP ID :##3683##] : ISsue on IBG transaction thru KF...: Hi,
Kindly attend below request:
User complaining that they are having problem all day long performing IBG tran... Zahir Abd Latif
15:05 Support #7211 (Closed - End of life cycle): [SCP ID :##3682##] : Request to cancel SI: Hi,
Kindly attend below request:
Customer unable to delete hisSI Trx. Hence, seek your assistance to provide a s... Zahir Abd Latif
10:04 Support #7210: [SCP ID :##3680##] : DESKMATE: Directory Update - Revamp: Athira on leave. Hafiz, please work on this one today. Tan Lee Yong
09:23 Support #7210 (Closed - End of life cycle): [SCP ID :##3680##] : DESKMATE: Directory Update - Revamp: Hi,
Kindly attend below request:
to update the current directory following the updated Organisation Chart
!htt... Zahir Abd Latif

March 01, 2017

10:25 Support #7190 (Work Completed-End life cycle): [SCP ID :##3678##] : WEBSITE: HIGHLIGHT: Anonymous
10:23 Support #7160 (Work Completed-End life cycle): [SCP ID :##3673##] : WEBSITE: PDM Update - List of...: Anonymous
10:22 Support #7072 (Work Completed-End life cycle): [SCP ID :##3628##] : WEBSITE: CoSec - Directors Pr...: Anonymous
10:17 Support #7163 (Work Completed-End life cycle): [SCP ID :##3675##] : [URGENT] WEBSITE: Company Pro...: Anonymous
09:59 Support #6860: [SCP ID :##3495##] : SI BIB failed during DR: Update by Hafiz, Feb 28, 2017 09:05 PM:-
Salam Ashikin/Shahrul
From our investigation. we notice gst amount t... Zahir Abd Latif
09:45 Support #7209 (Closed - End of life cycle): [SCP ID :##3679##] : DESKMATE: Staff Incentive Progra...: Hi,
Kindly attend below request:
KFH Malaysia will be launching a new Staff Incentive Programme (INSPIRE).
INPIR... Zahir Abd Latif

February 24, 2017

18:09 Support #7190 (Work Completed-End life cycle): [SCP ID :##3678##] : WEBSITE: HIGHLIGHT: Hi,
Kindly attend below request:
To be uploaded under section: HIGHLIGHTS
Title: GLOBAL DEACTIVATION
Conten... Zahir Abd Latif

February 21, 2017

15:52 Support #7135 (Closed - End of life cycle): [SCP ID :##3655##] : WEBSITE: Letter from CEO: Issue closed in SCP. Zahir Abd Latif
15:48 Support #7085 (Closed - End of life cycle): [SCP ID :##3637##] : KFH Online Issue: 3rd Party Tran...: Issue closed in SCP. Zahir Abd Latif

February 17, 2017

16:52 Support #7163 (Work Completed-End life cycle): [SCP ID :##3675##] : [URGENT] WEBSITE: Company Pro...: Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%2F... Zahir Abd Latif
16:03 Support #7081 (Closed - End of life cycle): [SCP ID :##3633##] : Unsuccessful RFI recon for Win 1: Issue closed in SCP. Zahir Abd Latif
16:02 Support #7076 (Closed - End of life cycle): [SCP ID :##3631##] : SMS Notification: Issue closed in SCP. Zahir Abd Latif
10:54 Support #7081 (Pending Customer Feedback): [SCP ID :##3633##] : Unsuccessful RFI recon for Win 1: Update by Hafiz,... Zahir Abd Latif
10:49 Support #7093 (Pending Customer Feedback): [Request ID :##3643##] : Unable to add more character...: Update by Hafiz, Feb 7, 2017 04:25 PM:-... Zahir Abd Latif

February 16, 2017

17:03 Support #7156 (Work Completed-End life cycle): [SCP ID :##3671##] : DESKMATE: Directory Update - ...: Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
16:49 Support #7160 (Work Completed-End life cycle): [SCP ID :##3673##] : WEBSITE: PDM Update - List of...: Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%2F... Zahir Abd Latif
15:46 Support #7144 (Work Completed-End life cycle): [SCP ID :##3664##] : WEBSITE: EES Results: Anonymous
15:45 Support #7143 (Work Completed-End life cycle): [SCP ID :##3663##] : WEBSITE: Debit Card-i - KFH S...: Anonymous
15:44 Support #7141 (Work Completed-End life cycle): [SCP ID :##3661##] : DESKMATE: PASD - Corporate Ra...: Anonymous
15:43 Support #7135 (Pending Prod Deployment): [SCP ID :##3655##] : WEBSITE: Letter from CEO: Anonymous
15:42 Support #7049 (Work Completed-End life cycle): [SCP ID :##3612##] : WEBSITE: Remove expired campaign: Anonymous
15:41 Support #7051 (Work Completed-End life cycle): [SCP ID :##3614##] : DESKMATE: Risk Management - L...: Anonymous
15:41 Support #7088 (Work Completed-End life cycle): SCP ID ##3639## : Website: Chinese New Year Banne...: Anonymous
15:39 Support #7151 (Work Completed-End life cycle): [SCP ID :##3666##] : DESKMATE: Replace slide 2 wit...: Anonymous
15:39 Support #7146 (Work Completed-End life cycle): [SCP ID :##3665##] : WEBSITE: KFH SURE CASA-i camp...: Anonymous
15:38 Support #7154 (Work Completed-End life cycle): [SCP ID :##3669##] : WEBSITE: Highlights - KFH MAL...: Anonymous
15:38 Support #7104 (Work Completed-End life cycle): [SCP ID :##3649##] : DESKMATE: Menara Prestige Off...: Anonymous
15:36 Support #7136 (Work Completed-End life cycle): [SCP ID :##3657##] : WBSITE: Commercial > Inves...: Anonymous
15:35 Support #7105 (Work Completed-End life cycle): [SCP ID :##3650##] : WEBSITE: Debit Card-i Swipe &...: Anonymous
15:34 Support #7128 (Work Completed-End life cycle): [SCP ID :##3652##] : Removing information: Anonymous
15:34 Support #7130 (Work Completed-End life cycle): [SCP ID :##3653##] : Website: The healthy working ...: Anonymous
15:33 Support #7138 (Work Completed-End life cycle): [SCP ID :##3658##] : WEBSITE : KFH SURE CASA-i Win...: Anonymous
15:32 Support #7157 (Work Completed-End life cycle): [SCP ID :##3672##] : DESKMATE: Employee Personal F...: Anonymous
10:53 Support #7106 (Closed - End of life cycle): [SCP ID :##3651##] : DESKMATE: Employee Engagement Su...: Done by Athira.
Issue closed in SCP. Zahir Abd Latif
10:53 Support #7094 (Closed - End of life cycle): [SCP ID :##3644##] : [URGENT] DESKMATE: Internal News: Done by Athira.
Issue closed in SCP. Zahir Abd Latif
10:00 Support #7157 (Work Completed-End life cycle): [SCP ID :##3672##] : DESKMATE: Employee Personal F...: Hi,
Kindly attend below request:
Please replace the existing Employee Personal Financing Application Form with th... Zahir Abd Latif
09:21 Support #7136: [SCP ID :##3657##] : WBSITE: Commercial > Investments (link not working): Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks.
Zahir Abd Latif
09:19 Support #7106: [SCP ID :##3651##] : DESKMATE: Employee Engagement Survey (new sub-tab): Dear Athira,
Can i close this request?Has it done yet?
Thanks. Zahir Abd Latif
09:18 Support #7094: [SCP ID :##3644##] : [URGENT] DESKMATE: Internal News: Dear Athira,
Can i close this request?Has it done yet?
Thanks. Zahir Abd Latif
09:13 Support #7156 (Work Completed-End life cycle): [SCP ID :##3671##] : DESKMATE: Directory Update - ...: Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=500&Item... Zahir Abd Latif
09:05 Support #7154 (Work Completed-End life cycle): [SCP ID :##3669##] : WEBSITE: Highlights - KFH MAL...: Hi,
Kindly attend below request:
to upload in Highlights:
Title: KFH MALAYSIA’S KL SENTRAL BRANCH
Dear Valu... Zahir Abd Latif

February 15, 2017

17:47 Support #7153 (Work Completed-End life cycle): [SCP ID :##3668##] : DESKMATE: Directory Update - ...: Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=500&Item... Zahir Abd Latif
14:34 Support #7151 (Work Completed-End life cycle): [SCP ID :##3666##] : DESKMATE: Replace slide 2 wit...: Hi,
Kindly attend below request:
Please replace the existing slide 2 artwork with the revised version as attached Zahir Abd Latif
10:51 Support #7146 (Work Completed-End life cycle): [SCP ID :##3665##] : WEBSITE: KFH SURE CASA-i camp...: Hi,
Kindly attend below request:
Please replace the existing banner image of KFH SURE CASA-i x6 Your salary campa... Zahir Abd Latif
09:52 Support #7144 (Work Completed-End life cycle): [SCP ID :##3664##] : WEBSITE: EES Results: Hi,
Kindly attend below request:
Please attach these two image into the Result tab
Please put the page 1 follo... Zahir Abd Latif
09:42 Support #7143 (Work Completed-End life cycle): [SCP ID :##3663##] : WEBSITE: Debit Card-i - KFH S...: Hi,
Kindly attend below request:
to replace the existing banner
the new banner is shared in:
\\10.20.208.13\ima... Zahir Abd Latif
09:21 Support #7142 (Closed - End of life cycle): [SCP ID :##3662##] : Jompay Issue - Unable to make pa...: Hi,
Kindly attend below request:
Please help to investigate on null response from IBGNBPS service resulting unsuc... Zahir Abd Latif
09:07 Support #7141 (Work Completed-End life cycle): [SCP ID :##3661##] : DESKMATE: PASD - Corporate Ra...: Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&task=cat_view&gid=156&Ite... Zahir Abd Latif

February 14, 2017

17:28 Support #7140 (Work Completed-End life cycle): [SCP ID :##3660##] : WEBSITE: PDM Update - KFH Deb...: Hi,
Kindly attend below request:
to replace the pld PDS with the new one
file is shared in \\10.20.8.132\share d... Zahir Abd Latif
10:21 Support #7139 (Closed - End of life cycle): [SCP ID :##3659##] : DESKMATE: Directory Update - Con...: Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
10:00 Support #7139 (Closed - End of life cycle): [SCP ID :##3659##] : DESKMATE: Directory Update - Con...: Hi,
Kindly attend below request:
1. to change telephone number from 0759 to 0669
!https://support.penril.net/inl... Zahir Abd Latif
09:57 Support #7138 (Work Completed-End life cycle): [SCP ID :##3658##] : WEBSITE : KFH SURE CASA-i Win...: Hi,
Kindly attend below request:
Kindly please assist me in uploading KFH SURE CASA-i Win up to 6 Months' Salary ... Zahir Abd Latif

February 13, 2017

15:07 Support #7136 (Work Completed-End life cycle): [SCP ID :##3657##] : WBSITE: Commercial > Inves...: Hi,
Kindly attend below request:
upon clicking the following appears:
!https://support.penril.net/inlineimages... Zahir Abd Latif
11:44 Support #7135 (Closed - End of life cycle): [SCP ID :##3655##] : WEBSITE: Letter from CEO: Hi,
Kindly attend below request:
Please create new tab named "Letter from the CEO" under "Result" tab and insert ... Zahir Abd Latif
10:43 Support #7106: [SCP ID :##3651##] : DESKMATE: Employee Engagement Survey (new sub-tab): Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks. Zahir Abd Latif
10:03 Support #7085 (Pending Customer Feedback): [SCP ID :##3637##] : KFH Online Issue: 3rd Party Transfer: Update by Hafiz, Feb 2, 2017 07:51 PM:-
Salam Shahrul/Ashikin,
From our investigation. We cannot find any error... Zahir Abd Latif
09:59 Support #7076 (Pending Customer Feedback): [SCP ID :##3631##] : SMS Notification: Update by Chee Ping, Feb 10, 2017 11:29 AM:-... Zahir Abd Latif

« Previous

Also available in: Atom

B - Production Support » KFH Support

Activity

Activity

March 10, 2017

March 09, 2017

March 08, 2017

March 07, 2017

March 06, 2017

March 03, 2017

March 02, 2017

March 01, 2017

February 24, 2017

February 21, 2017

February 17, 2017

February 16, 2017

February 15, 2017

February 14, 2017

February 13, 2017