Activity

From August 08, 2017 to September 06, 2017

September 06, 2017

09:52 Support #7823 (Closed - End of life cycle): SCP ID :##4073##] : Company Enquiry - Corus Screen
This is not part of our AMC support. Our AMC only support for production issues and bug fixes.
Issue closed in SCP.
Zahir Abd Latif

September 05, 2017

11:31 Support #7823 (Closed - End of life cycle): SCP ID :##4073##] : Company Enquiry - Corus Screen
Hi Hafiz,
Kindly attend below request....
Nurul Akmal
11:25 Support #7822 (Closed - End of life cycle): SCP ID :##4075##] : WEBSITE: WINNER ANNOUNCEMENT
Hi Athira,
Kindly attend below request....
Nurul Akmal
11:20 Support #7821 (Closed - End of life cycle): SCP ID :##4074##] : WEBSITE: REMOVE
Hi Athira,
Kindly attend below request....
Nurul Akmal

August 30, 2017

15:15 Support #7820 (Closed - End of life cycle): SCP ID :##4072##] : Upload Eid Adha banner
Hi,
Kindly attend below request:
Please replace website banner no.4 with eid al-adha banner
File name : Websit...
Zahir Abd Latif
12:43 Support #7819 (Work Completed-End life cycle): SCP ID :##4071##] : DESKMATE: LETTER FROM DAVID
Anonymous
11:29 Support #7819 (Work Completed-End life cycle): SCP ID :##4071##] : DESKMATE: LETTER FROM DAVID
Hi,
Kindly attend below request:
Please upload file at deskmate - Letters from David
Title: Eid- Al-Adha.
A...
Zahir Abd Latif

August 29, 2017

17:43 Support #7817 (Closed - End of life cycle): SCP ID :##4069##] : KFH Malaysia Rates update
Hi,
Kindly attend below request:
Please update the following rates in corporate website and deskmate as follows
...
Zahir Abd Latif
17:40 Support #7816 (Closed - End of life cycle): SCP ID :##4068##] : Link replacement in deskmate
Hi,
Kindly attend below request:
Pls assist on deskmate shortcut to email system to be changed to https://syura.k...
Zahir Abd Latif

August 24, 2017

08:59 Support #7801 (Closed - End of life cycle): SCP ID :##4062##] : New ESB Connection for SPARC project
Hi,
Kindly attend below request:
We are currently in UAT phase of our SPARC project - upgrading core banking syst...
Zahir Abd Latif

August 18, 2017

15:11 Support #7784 (Work Completed-End life cycle): SCP ID :##4050##] : DESKMATE: Directory Update - R...
Anonymous
15:11 Support #7785 (Work Completed-End life cycle): SCP ID :##4051##] : DESKMATE: Directory Update - R...
Anonymous
14:38 Support #7761 (Work Completed-End life cycle): SCP ID :##4035##] : DESKMATE UPDATE 15/8/2017 (2)
Anonymous
14:37 Support #7760 (Work Completed-End life cycle): SCP ID :##4034##] : WEBSITE: UPDATE 15/8/2017
Anonymous
14:36 Support #7782 (Work Completed-End life cycle): [SCP ID :##4049##] : WEBSITE - Latest Promotion
Anonymous
14:35 Support #7768 (Work Completed-End life cycle): SCP ID :##4042##] : WEBSITE: HIGHLIGHT 16/8/2017
Anonymous
14:34 Support #7703 (Work Completed-End life cycle): SCP ID :##4014##] : WEBSITE: KFH Malaysia Board Ch...
Anonymous
09:20 Support #7785 (Work Completed-End life cycle): SCP ID :##4051##] : DESKMATE: Directory Update - R...
Hi,
Kindly attend below request:
to remove from directory:
Staff No. Name Department Division
13-1478 Farah W...
Zahir Abd Latif
09:12 Support #7784 (Work Completed-End life cycle): SCP ID :##4050##] : DESKMATE: Directory Update - R...
Hi,
Kindly attend below request:
to remove from directory:
employee Name Department Division
17-1580 Abdul Wa...
Zahir Abd Latif
08:55 Support #7780 (Closed - End of life cycle): SCP ID :##4047##] : DESKMATE: Data Loss Prevention Ta...
Done by Athira.
Issue closed in SCP.
Zahir Abd Latif

August 17, 2017

17:02 Support #7450 (Closed - End of life cycle): [SCP ID :##3843##] : [URGENT] DESKMATE: New Tab and L...
Hafiz, Jul 10, 2017 11:15 AM:-... Zahir Abd Latif
16:59 Support #7033 (Closed - End of life cycle): [SCP ID :##3600##] : Issue to give privileges to user
Hafiz, Jan 16, 2017 08:12 PM:-... Zahir Abd Latif
16:57 Support #7234 (Closed - End of life cycle): [SCP ID :##3697##] : Unable to reject transaction
Issue closed in SCP. Zahir Abd Latif
16:56 Support #7273 (Closed - End of life cycle): [SCP ID :##3719##] : Request to extract FTT informati...
Pending response from customer since Mar 30, 2017 02:48 PM.
Closed at this moment at SCP.
Zahir Abd Latif
16:53 Support #7501 (Closed - End of life cycle): [Request ID :##3886##] : UNABLE TO DO IBFT FOR AMOUNT...
Zahir Abd Latif
16:53 Support #7501: [Request ID :##3886##] : UNABLE TO DO IBFT FOR AMOUNT 10,000 AS SYSTEM DISPLAY ERR...
Hafiz,Jun 21, 2017 11:49 AM:-... Zahir Abd Latif
16:50 Support #7562 (Closed - End of life cycle): [SCP ID :##3946##] : IBG Error but Account Debited
Hafiz,12/07/2017 09:16 PM-... Zahir Abd Latif
16:48 Support #7563 (Closed - End of life cycle): [SCP ID :##3947##] : TSV Email did not received IB000...
Chee Ping, 14 July 2017 at 18:09:-... Zahir Abd Latif
16:46 Task #7587 (Closed - End of life cycle): [SCP ID :##3969##] : Inquiry on IB Services
Issue closed in SCP. Zahir Abd Latif
16:44 Support #7730 (Closed - End of life cycle): SCP ID :##4023##] : Website - Update on Directors
Done by Athira.
Issue closed in SCP.
Zahir Abd Latif
16:43 Support #7588 (Closed - End of life cycle): [SCP ID :##3970##] : Company cant view pending trans...
Issue closed in SCP. Zahir Abd Latif
16:42 Support #7620 (Closed - End of life cycle): SCP ID :##3985##] : KFHMB Page Error
The link has been updated.
Issue closed in SCP.
Zahir Abd Latif
16:40 Support #7732 (Closed - End of life cycle): SCP ID :##4024##] : ||TRANSACTION UNSUCCESSFUL : IB 2...
Hafiz, Aug 11, 2017 03:38 PM:-... Zahir Abd Latif
16:38 Support #7749 (Closed - End of life cycle): SCP ID :##4028##] : SMS Issue - 03/08/2017
Hafiz, Aug 14, 2017 11:42 AM:-... Zahir Abd Latif
16:36 Support #7449 (Closed - End of life cycle): [SCP ID :##3842##] : Cash Management Solution - Servi...
Shahrulnizam, May 17, 2017 10:12 AM:-... Zahir Abd Latif
16:12 Support #7747 (Closed - End of life cycle): SCP ID :##4026##] : IBG via ATM
Hafiz, Aug 11, 2017 04:09 PM:-... Zahir Abd Latif
Avatar?id=1733&size=24 10:35 Support #7782 (Work Completed-End life cycle): [SCP ID :##4049##] : WEBSITE - Latest Promotion
Please remove "Jom Balik Kampung" campaign at latest promotion. Ahmad Hazri

August 16, 2017

16:49 Support #7780 (Closed - End of life cycle): SCP ID :##4047##] : DESKMATE: Data Loss Prevention Ta...
Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_docman&Itemid=857
1. to remo...
Zahir Abd Latif
12:02 Support #7769 (Work Completed-End life cycle): SCP ID :##4043##] : [URGENT] DESKMATE & WEBSITE: D...
Anonymous
12:01 Support #7767 (Work Completed-End life cycle): SCP ID :##4041##] : DESKMATE: Resigned Staff 15/8/...
Anonymous
09:42 Support #7770 (Closed - End of life cycle): SCP ID :##4044##] : KFH Online Services - Mobile Top-...
Hi,
Kindly attend below request.
Received complaint from customer unable to performed mobile top-up service.
...
Zahir Abd Latif
09:38 Support #7769 (Work Completed-End life cycle): SCP ID :##4043##] : [URGENT] DESKMATE & WEBSITE: D...
Hi,
Kindly attend below request.
DESKMATE
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category...
Zahir Abd Latif
09:35 Support #7768 (Work Completed-End life cycle): SCP ID :##4042##] : WEBSITE: HIGHLIGHT 16/8/2017
Hi,
Kindly attend below request.
Please update KFH LIBSHARA ACCOUNT-i MONTHLY (JULY) WINNER LIST at Highlight se...
Zahir Abd Latif

August 15, 2017

17:42 Support #7767 (Work Completed-End life cycle): SCP ID :##4041##] : DESKMATE: Resigned Staff 15/8/...
Hi,
Kindly attend below request.
to remove from directory:
Staff No. Name Position tittle Department Division...
Zahir Abd Latif
11:49 Support #7658 (Closed - End of life cycle): SCP ID :##3993##] : Invalid TAC
Issue closed in SCP. Zahir Abd Latif
11:49 Support #7614 (Closed - End of life cycle): SCP ID :##3982##] : IBG OFI Window 1, 2 - 28072017
Issue closed in SCP. Zahir Abd Latif
11:48 Support #7648 (Closed - End of life cycle): SCP ID :##3991##] : CMS Labuan Issue - 31/07/2017
Issue closed in SCP. Zahir Abd Latif
10:02 Support #7755 (Work Completed-End life cycle): SCP ID :##4031##] : DESKMATE: Directory Update 14/...
Anonymous
09:56 Support #7761 (Work Completed-End life cycle): SCP ID :##4035##] : DESKMATE UPDATE 15/8/2017 (2)
Hi,
Kindly attend below request.
Please remove banner - "Win Up to 6 Months Salary" Campaign (banner #5) with ...
Zahir Abd Latif
09:50 Support #7760 (Work Completed-End life cycle): SCP ID :##4034##] : WEBSITE: UPDATE 15/8/2017
Hi,
Kindly attend below request.
Appreciate your kind assistance on below matter:
1 - WEBSITE UPLOAD: Highl...
Zahir Abd Latif
09:40 Support #7748 (Work Completed-End life cycle): SCP ID :##4027##] : DESKMATE: Directory Update 11....
Anonymous

August 14, 2017

10:45 Support #7755 (Work Completed-End life cycle): SCP ID :##4031##] : DESKMATE: Directory Update 14/...
Hi,
Kindly attend below request.
1. to move the staff to Risk Management, currentlynot in list
!https://support...
Zahir Abd Latif
10:27 Support #7704 (Work Completed-End life cycle): SCP ID :##4015##] : DESKMATE: Directory Update 8/...
Anonymous
10:25 Support #7700 (Work Completed-End life cycle): SCP ID :##4012##] : DESKMATE: Directory Update
Anonymous
10:24 Support #7725 (Work Completed-End life cycle): SCP ID :##4021##] : DESKMATE: Directory Update - K...
Anonymous
10:16 Support #7683 (Work Completed-End life cycle): SCP ID :##4003##] : DESKMATE: Directory Update - N...
Anonymous
10:14 Support #7720 (Work Completed-End life cycle): SCP ID :##4019##] : WEBSITE: Board of Directors
Anonymous
10:12 Support #7702 (Work Completed-End life cycle): SCP ID :##4013##] : WEBSITE: MANAGEMENT TEAM
Anonymous
10:11 Support #7719 (Work Completed-End life cycle): SCP ID :##4018##] : WEBSITE: UPDATE - FINANCING
Anonymous
10:11 Support #7738 (Work Completed-End life cycle): SCP ID :##4025##] : WEBSITE: Banner - Auto Financing
Anonymous

August 11, 2017

17:48 Support #7750 (Closed - End of life cycle): SCP ID :##4029##] : DESKMATE: Directory Update 11/08/...
Hi,
Kindly attend below request.
1. to upload photo (17-1597) KL Main Branch
!https://support.penril.net/inlinei...
Zahir Abd Latif
17:09 Support #7749 (Closed - End of life cycle): SCP ID :##4028##] : SMS Issue - 03/08/2017
Hi,
Kindly attend below request.
Customer tried few times to request TAC # but still did not received any. Kindly...
Zahir Abd Latif
17:07 Support #7748 (Work Completed-End life cycle): SCP ID :##4027##] : DESKMATE: Directory Update 11....
Hi,
Kindly attend below request.
1. to upload photo (17-1575)
!https://support.penril.net/inlineimages/WorkOrder...
Zahir Abd Latif
15:28 Support #7747 (Closed - End of life cycle): SCP ID :##4026##] : IBG via ATM
Hi,
Kindly attend below request.
We having problem with our IBG via ATM. Its show error "Unable to proceed tran...
Zahir Abd Latif
12:04 Support #7738 (Work Completed-End life cycle): SCP ID :##4025##] : WEBSITE: Banner - Auto Financing
Hi,
Kindly attend below request:
to upload attached visual, replace Jom Pay (Merz) banner
Zahir Abd Latif

August 10, 2017

14:51 Support #7732 (Closed - End of life cycle): SCP ID :##4024##] : ||TRANSACTION UNSUCCESSFUL : IB 2...
Hi,
Kindly attend below request:
KFH Labuan
The transaction (3rd party transfer) unsuccessful and charges d...
Zahir Abd Latif
12:57 Support #7730 (Closed - End of life cycle): SCP ID :##4023##] : Website - Update on Directors
Hi,
Kindly attend below request:
Kindly assist to update the profile of the following Directors of KFH Malaysia i...
Zahir Abd Latif
11:39 Support #7648 (Pending Customer Feedback): SCP ID :##3991##] : CMS Labuan Issue - 31/07/2017
Chee Ping, Aug 2, 2017 09:32 AM:-... Zahir Abd Latif
11:31 Support #7614 (Pending Customer Feedback): SCP ID :##3982##] : IBG OFI Window 1, 2 - 28072017
Zahir Abd Latif
11:31 Support #7614: SCP ID :##3982##] : IBG OFI Window 1, 2 - 28072017
Hafiz, Jul 28, 2017 04:16 PM:-... Zahir Abd Latif
09:43 Support #7726 (Closed - End of life cycle): SCP ID :##4022##] : DESKMATE: Directory Update - AML ...
Hi,
Kindly attend below request.
1. to create new tab after 5. Risk Management and name it AML & Regulatory Comp...
Zahir Abd Latif
09:30 Support #7725 (Work Completed-End life cycle): SCP ID :##4021##] : DESKMATE: Directory Update - K...
Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=290...
Zahir Abd Latif
09:20 Support #7658 (Pending Customer Feedback): SCP ID :##3993##] : Invalid TAC
Hafiz, Aug 7, 2017 03:19 PM:-
Salam Ashikin/Shahrul...
Zahir Abd Latif
09:10 Support #7603 (Closed - End of life cycle): SCP ID :##3981##] : CMS Issue - Unable to Approve IBG...
Issue closed in SCP. Zahir Abd Latif
09:09 Support #7623 (Closed - End of life cycle): SCP ID :##3987##] : SI FTT August 2017 onwards
Issue closed in SCP. Zahir Abd Latif
09:08 Support #7674 (Closed - End of life cycle): SCP ID :##3998##] : TAC received in 2 minutes
Issue closed in SCP. Zahir Abd Latif

August 09, 2017

16:33 Support #7720 (Work Completed-End life cycle): SCP ID :##4019##] : WEBSITE: Board of Directors
Hi,
Kindly attend below request.
Please add below sentence at Noorur Rahman Abbas Ali Abid profile.
Mr Noor h...
Zahir Abd Latif
15:08 Support #7719 (Work Completed-End life cycle): SCP ID :##4018##] : WEBSITE: UPDATE - FINANCING
Hi,
Kindly attend below request.
A- KFH Murabahah Personal Financing-i Government Employees
1- Financing am...
Zahir Abd Latif
15:07 Support #7711 (Work Completed-End life cycle): SCP ID :##4017##] : WEBSITE: KFH Murabahah Person...
Anonymous
14:45 Support #7705 (Work Completed-End life cycle): SCP ID :##4016##] : WEBSITE UPLOAD - HIGHLIGHTS
Anonymous
12:05 Support #7711 (Work Completed-End life cycle): SCP ID :##4017##] : WEBSITE: KFH Murabahah Person...
Hi,
Kindly attend below request.
Please change:
a - Financing Amount from 30,000 to RM5,000 instead;
b- Upda...
Zahir Abd Latif
09:05 Support #7705 (Work Completed-End life cycle): SCP ID :##4016##] : WEBSITE UPLOAD - HIGHLIGHTS
Hi,
Kindly attend below request.
Libshara Weekly Winners Announcement:
Title:
WINNER ANNOUNCEMENT : KFH LIB...
Zahir Abd Latif

August 08, 2017

16:24 Support #7704 (Work Completed-End life cycle): SCP ID :##4015##] : DESKMATE: Directory Update 8/...
Hi,
Kindly attend below request.
1. to move the staff from KL Sentral to Branch Service Support
!https://suppor...
Zahir Abd Latif
16:15 Support #7703 (Work Completed-End life cycle): SCP ID :##4014##] : WEBSITE: KFH Malaysia Board Ch...
Hi,
Kindly attend below request.
to upload the document under Corporate Governance after Memorandum & Articles o...
Zahir Abd Latif
15:39 Support #7702 (Work Completed-End life cycle): SCP ID :##4013##] : WEBSITE: MANAGEMENT TEAM
Hi,
Kindly attend below request.
Please remove Momtaz M. Saif from the management team.
Zahir Abd Latif
15:22 Support #7696 (Work Completed-End life cycle): SCP ID :##4011##] : WEBSITE UPDATE: KFH Mudharabah...
Anonymous
11:46 Support #7700 (Work Completed-End life cycle): SCP ID :##4012##] : DESKMATE: Directory Update
Hi,
Kindly attend below request.
to add the following satff in directory:
Staff ID Name Position Title Locati...
Zahir Abd Latif
09:20 Support #7596 (Work Completed-End life cycle): SCP ID :##3978##] : DESKMATE: Staff Referral
Anonymous
 

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