Activity
From July 06, 2018 to August 04, 2018
August 03, 2018
- 14:54 Support #8736 (Closed - End of life cycle): SCP ID :##4677##] : [URGENT] KFH Online Link to KFH M...
- Hi,
Kindly attend below request:
Please change the following links in KFH Online as follows:
1. Home: ... - 12:16 Support #8735 (Closed - End of life cycle): SCP ID :##4676##] : SI Today - 03/08/2018
- Hi,
Kindly attend below request.
Please help us to identify whether the SI for today (03/08/2018) is successful o...
August 02, 2018
- 09:18 Support #8732 (Closed - End of life cycle): SCP ID :##4673##] : KFH Online Unable to register
- Hi,
Kindly attend below request:
Following customer has failed to do register in KFH online
I/C No ...
August 01, 2018
- 17:52 Support #8731 (Closed - End of life cycle): SCP ID :##4672##] : KFH Online Unsuccessful IBFT Tran...
- Hi,
Kindly attend below request.
Noticed that following unsuccessful KFH Online IBFT failure but customer’s accou... - 10:47 Support #8724 (Pending Customer Feedback): SCP ID :##4665##] : WEBSITE UPDATE: Libshara Account-i...
- Done.
- 10:06 Support #8726 (Closed - End of life cycle): SCP ID :##4667##] : DESKMATE: Bandar Saujana Putra Br...
- Issue closed in SCP.
- 09:14 Support #8728 (Closed - End of life cycle): SCP ID :##4669##] : [JOMPAY] Incorrect Transaction st...
- Hi,
Kindly attend below request.
Noticed that following customer had performed registered JOMPAY payment and succ... - 08:55 Support #8726 (Pending Customer Feedback): SCP ID :##4667##] : DESKMATE: Bandar Saujana Putra Bra...
- Done.
July 31, 2018
- 10:58 Support #8726 (Closed - End of life cycle): SCP ID :##4667##] : DESKMATE: Bandar Saujana Putra Br...
- Hi,
Kindly attend below request.
Kindly remove the following staff from Bandar Saujana Putra directory
Elmi He... - 10:44 Support #8719 (Closed - End of life cycle): SCP ID :##4661##] : DESKMATE: Fees and Charges
- Issue closed in SCP.
July 30, 2018
- 17:35 Support #8724 (Closed - End of life cycle): SCP ID :##4665##] : WEBSITE UPDATE: Libshara Account-...
- Hi,
Kindly attend below request:
Kindly upload the correct Libshara Account-i terms and condition in the corporat... - 11:19 Support #8713 (Closed - End of life cycle): SCP ID :##4656##] : Unsuccessful transaction performe...
- Hafiz, Jul 24, 2018 02:16 PM:-...
- 10:42 Support #8719 (Pending Customer Feedback): SCP ID :##4661##] : DESKMATE: Fees and Charges
- Done.
July 26, 2018
- 14:59 Support #8714 (Closed - End of life cycle): SCP ID :##4657##] : WEBSITE UPDATE: Gary picture
- Issue closed in SCP.
- 14:58 Support #8717 (Closed - End of life cycle): SCP ID :##4658##] : WEBSITE UPDATE: System Maintenanc...
- Issue closed in SCP.
- 14:58 Support #8718 (Closed - End of life cycle): SCP ID :##4659##] : DESKMATE: New Hire Update 250718
- Issue closed in SCP.
- 12:11 Support #8719 (Closed - End of life cycle): SCP ID :##4661##] : DESKMATE: Fees and Charges
- Hi,
Kindly attend below request.
Kindly remove all the documents of Fees and Charges in the deskmate and link the...
July 25, 2018
- 19:01 Support #8714 (Pending Customer Feedback): SCP ID :##4657##] : WEBSITE UPDATE: Gary picture
- Done.
- 19:00 Support #8717 (Pending Customer Feedback): SCP ID :##4658##] : WEBSITE UPDATE: System Maintenance...
- Done.
- 18:59 Support #8718 (Pending Customer Feedback): SCP ID :##4659##] : DESKMATE: New Hire Update 250718
- Done.
- 11:51 Support #8718 (Closed - End of life cycle): SCP ID :##4659##] : DESKMATE: New Hire Update 250718
- Hi,
Kindly attend below request:
Kindly update the deskmate directory with new hire details as follows:
St... - 09:16 Support #8717 (Closed - End of life cycle): SCP ID :##4658##] : WEBSITE UPDATE: System Maintenanc...
- Hi,
Kindly attend below request:
Title: Notification of Upcoming System Upgrade
Kindly upload the system mainten...
July 24, 2018
- 16:39 Support #8714 (Closed - End of life cycle): SCP ID :##4657##] : WEBSITE UPDATE: Gary picture
- Hi,
Kindly attend below request:
Kindly upload the Acting Head, Retail Banking picture in the corporate website a... - 11:37 Support #8601 (Development / Work In Progress): SCP ID :##4588##] : CMS MISSING TRANSACTION
- Hafiz,Jun 11, 2018 01:01 PM:-...
- 11:32 Support #8620 (Internal Testing): SCP ID :##4602 ##] : Email Host IP Change
- Hafiz,Jun 21, 2018 06:37 PM:-...
- 11:29 Support #8632 (Development / Work In Progress): [SCP ID :##4606##] : Labuan - Transaction Missing...
- 11:28 Support #8655 (Development / Work In Progress): SCP ID :##4619##] : IBG issue : Bulk Payment Tran...
- Chee Ping, Jul 6, 2018 11:54 AM:-...
- 11:26 Support #8674 (Development / Work In Progress): SCP ID :##4630##] : Sun Storage Tek 2530 - reques...
- 11:25 Support #8700 (Closed - End of life cycle): SCP ID :##4645 ##] : Deskmate Update: End Of Employement
- Done by Lizah.
Issue closed in SCP. - 11:24 Support #8691 (User Acceptance Test): SCP ID :##4639##] : Labuan Report Issue - IBSCR105 & IBSCR110
- Lizah, Jul 19,2018:-...
- 11:22 Support #8690 (Pending Customer Feedback): SCP ID :##4638##] : [CMS Labuan - SMS PIN] Customer (H...
- Hafiz, Jul 13, 2018 04:45 PM:-...
- 11:20 Support #8676 (Pending Customer Feedback): SCP ID :##4632##] : Unable to bring up instance in DR
- Lizahwati,Jul 23, 2018 12:50 PM:-...
- 11:17 Support #8675 (Pending Customer Feedback): SCP ID :##4631##] : IBG Transfer via CMS | AYMAR CREAT...
- Hafiz, Jul 13, 2018 04:14 PM:-...
- 11:14 Support #8669 (Closed - End of life cycle): SCP ID :##4627##] : URGENT: Removal of Julio's detail...
- Done by Lizah.
Issue closed in SCP. - 11:13 Support #8667 (Closed - End of life cycle): SCP ID :##4625##] : unsuccessful KFH Online registration
- Hafiz, Jul 10, 2018 11:46 AM:-...
- 11:12 Support #8660 (Closed - End of life cycle): SCP ID :##4622##] : Log Access
- Hazri,Jul 18, 2018 12:48 PM:-...
- 11:10 Support #8658 (Closed - End of life cycle): SCP ID :##4620##] : SI Scheduler Error - 06072018
- Chee Ping,Jul 6, 2018 12:50 PM:-...
- 11:08 Support #8637 (Closed - End of life cycle): SCP ID :##4611##] : CMS IBG issue
- Hafiz,Jul 4, 2018 11:32 AM:-...
- 11:06 Support #8636 (Closed - End of life cycle): SCP ID :##4610##] : Invalid TAC
- Hafiz,Jun 29, 2018 03:21 PM:-...
- 11:02 Support #8653 (Closed - End of life cycle): SCP ID :##4617##] : Deskmate Update: Corporate Bankin...
- Done by Lizah.
Issue closed in SCP. - 10:43 Support #8712 (Closed - End of life cycle): SCP ID :##4655##] : WINNER ANNOUNCEMENT : KFH LIBSHAR...
- Issue closed in SCP.
- 10:43 Support #8711 (Closed - End of life cycle): SCP ID :##4654##] : CORPORATE WEBSITE: FPX CAMPAIGN
- Issue closed in SCP.
- 10:42 Support #8709 (Closed - End of life cycle): SCP ID :##4652##] : URGENT: New website teaser banner
- Issue closed in SCP.
- 10:42 Support #8707 (Closed - End of life cycle): SCP ID :##4650##] : PIDM list of insured products
- Issue closed in SCP.
- 10:41 Support #8706 (Closed - End of life cycle): SCP ID :##4649##] : Corporate Website and Deskmate U...
- Issue closed in SCP.
July 23, 2018
- 12:30 Support #8706 (Pending Customer Feedback): SCP ID :##4649##] : Corporate Website and Deskmate Up...
- Done.
- 12:29 Support #8707 (Pending Customer Feedback): SCP ID :##4650##] : PIDM list of insured products
- Done.
- 12:25 Support #8709 (Pending Customer Feedback): SCP ID :##4652##] : URGENT: New website teaser banner
- Done.
- 12:24 Support #8711 (Pending Customer Feedback): SCP ID :##4654##] : CORPORATE WEBSITE: FPX CAMPAIGN
- Done.
- 12:24 Support #8712 (Pending Customer Feedback): SCP ID :##4655##] : WINNER ANNOUNCEMENT : KFH LIBSHARA...
- Done.
- 11:46 Support #8713 (Closed - End of life cycle): SCP ID :##4656##] : Unsuccessful transaction performe...
- Hi,
Kindly attend below request:
Noticed that our customer account was not debited even though Celcom already rec... - 11:10 Support #8638 (Development / Work In Progress): SCP ID :##4612##] : EPF Self-Contribution Payment
- Dear Hafiz/Amy/Chee Ping,
Any update for this request?
Kindly update.
Thanks. - 09:59 Support #8712 (Closed - End of life cycle): SCP ID :##4655##] : WINNER ANNOUNCEMENT : KFH LIBSHAR...
- Hi,
Kindly attend below request.
Kindly upload Libshara Q1 winners announcement in highlight section as follows ...
July 20, 2018
- 15:05 Support #8711 (Closed - End of life cycle): SCP ID :##4654##] : CORPORATE WEBSITE: FPX CAMPAIGN
- Hi,
Kindly attend below request.
Kindly upload the FPX campaign's banner in the corporate website as follows:
!h... - 10:45 Support #8709 (Closed - End of life cycle): SCP ID :##4652##] : URGENT: New website teaser banner
- Hi,
Kindly attend below request.
Kindly upload the new website teaser banner as the first running banner in the c... - 09:28 Support #8707 (Closed - End of life cycle): SCP ID :##4650##] : PIDM list of insured products
- Hi,
Kindly attend below request.
Urgently requesting if you could fix the name at the PIDM list of insured produc...
July 19, 2018
- 16:11 Support #8706 (Closed - End of life cycle): SCP ID :##4649##] : Corporate Website and Deskmate U...
- Hi,
Kindly attend below request.
1) Kindly replace Dilip's profile with Gary's in KFH Malaysia Website and Deskma...
July 18, 2018
- 11:33 Support #8703 (Closed - End of life cycle): SCP ID :##4647##] : Invalid DB Object
- Hi,
Kindly attend below request.
Please check whether below objects are still used since our DBA detected there a...
July 17, 2018
- 16:37 Support #8700 (Closed - End of life cycle): SCP ID :##4645 ##] : Deskmate Update: End Of Employement
- Hi Hafiz,
Kindly attend below request.
Kindly update the deskmate staff directory by removing the staff details a...
July 13, 2018
- 10:48 Support #8689 (Closed - End of life cycle): SCP ID :##4637##] : BVMC Labuan (bibl): Request step ...
- Lizah,Jul 13, 2018 09:47 AM:-
Issue:
Unable to grant the user to the requested menu
Solution:
Login using Zar... - 09:39 Support #8680 (Closed - End of life cycle): SCP ID :##4636##] : WINNER ANNOUNCEMENT: KFH MURABAHA...
- Issue closed in SCP.
- 09:39 Support #8679 (Closed - End of life cycle): SCP ID :##4635##] : Updated Debit Card i 2018
- Issue closed in SCP.
- 09:38 Support #8670 (Closed - End of life cycle): SCP ID :##4628##] : Remove file from desktop
- Issue closed in SCP.
- 09:36 Support #8691 (Closed - End of life cycle): SCP ID :##4639##] : Labuan Report Issue - IBSCR105 & ...
- Hi,
Kindly attend below request.
We have revert IBSCR105 & IBSCR110 deployment since there are missing fields for... - 09:35 Support #8690 (Closed - End of life cycle): SCP ID :##4638##] : [CMS Labuan - SMS PIN] Customer (...
- Hi,
Kindly attend below request.
We have noticed that our customers (CMS Labuan) as below HP numbers were failed ... - 09:33 Support #8689 (Closed - End of life cycle): SCP ID :##4637##] : BVMC Labuan (bibl): Request step ...
- Hi,
Kindly attend below request.
As spoken to Hafiz, we need to grant BVMC Labuan (bibl) user with below menu. We...
July 12, 2018
- 17:37 Support #8670 (Pending Customer Feedback): SCP ID :##4628##] : Remove file from desktop
- Done
- 17:37 Support #8679 (Pending Customer Feedback): SCP ID :##4635##] : Updated Debit Card i 2018
- Done.
- 17:36 Support #8680 (Pending Customer Feedback): SCP ID :##4636##] : WINNER ANNOUNCEMENT: KFH MURABAHAH...
- Done.
July 11, 2018
- 15:59 Support #8680 (Closed - End of life cycle): SCP ID :##4636##] : WINNER ANNOUNCEMENT: KFH MURABAHA...
- Hi,
Kindly attend below request.
Kindly remove the previous KFH Murabahah Personal Financing-i and KFH Murabahah ... - 15:24 Support #8679 (Closed - End of life cycle): SCP ID :##4635##] : Updated Debit Card i 2018
- Hi,
Kindly attend below request.
Kindly update the Debit Card-i PDS in the corporate website as follows:
Link ... - 11:41 Support #8676 (Closed - End of life cycle): SCP ID :##4632##] : Unable to bring up instance in DR
- Hi,
Kindly attend below request:
Need your help to check on issue encountered in DR whereby we unable to bring up... - 11:39 Support #8675 (Closed - End of life cycle): SCP ID :##4631##] : IBG Transfer via CMS | AYMAR CREA...
- Hi,
Kindly attend below request:
Received a call from customer regarding his IBG transaction on 07/07/2018, unf... - 11:01 Support #8674 (Closed - End of life cycle): SCP ID :##4630##] : Sun Storage Tek 2530 - request ad...
- Hi,
Kindly attend below request:
Our DBA request to add storage disk at Production as they complained the mount p...
July 10, 2018
- 09:22 Support #8670 (Closed - End of life cycle): SCP ID :##4628##] : Remove file from desktop
- Hi,
Kindly attend below request:
Kindly remove the following documents from the Deskmate in the links below:
L...
July 09, 2018
- 15:50 Support #8668 (Closed - End of life cycle): SCP ID :##4626##] : KFH Online issue - Unable to rese...
- Customer had retried and able to reset her security answer in KFH online.
Issue closed in SCP. - 11:25 Support #8669 (Closed - End of life cycle): SCP ID :##4627##] : URGENT: Removal of Julio's detail...
- Hi,
Kindly attend below request:
Kindly replace Julio's details on Corporate Website (picture and write up) and ... - 10:57 Support #8668 (Closed - End of life cycle): SCP ID :##4626##] : KFH Online issue - Unable to rese...
- Hi,
Kindly attend below request:
Below customer details are as follows:
I/C No : 8402151051... - 09:45 Support #8667 (Closed - End of life cycle): SCP ID :##4625##] : unsuccessful KFH Online registration
- Hi,
Kindly attend below request:
We received a call from customer regarding his unsuccessful KFH Online registrat... - 09:29 Support #8654 (Closed - End of life cycle): SCP ID :##4618##] : System Maintanence
- Done by Hafiz.
Issue closed in SCP. - 09:27 Support #8630 (Closed - End of life cycle): SCP ID :##4605##] : CORUS Security Setting and List o...
- Chee Ping, Jun 25, 2018 01:48 PM:-
Please find my reply below.
1. Where can I find the security setting i... - 09:25 Support #8629 (Closed - End of life cycle): SCP ID :##4604##] : BVMC Security Setting and List of...
- Chee Ping, Jun 25, 2018 02:03 PM:-
Please find my reply below.
1. Where can I find the security setting i... - 09:21 Support #8615 (Closed - End of life cycle): [SCP ID :##4597##] : Mplus Rates (May 2018)
- Done by Hafiz.
Issue closed in SCP. - 09:20 Support #8653: SCP ID :##4617##] : Deskmate Update: Corporate Banking Directory
- Dear Hafiz/Athira,
May I know the status update of this request?
Has it done yet?
Kindly update.
Thanks. - 09:18 Support #8645 (Closed - End of life cycle): SCP ID :##4615##] : Sure CASA tnC
- Done by Hafiz.
Issue closed in SCP.
July 06, 2018
- 15:12 Support #8660 (Closed - End of life cycle): SCP ID :##4622##] : Log Access
- Hi,
Kindly attend below request:
Please help to change permission for users other than owner to able to copy an... - 10:10 Support #8658 (Closed - End of life cycle): SCP ID :##4620##] : SI Scheduler Error - 06072018
- Hi,
Kindly attend below request:
Please help to check why the SI Sheduler notification giving error status while ...
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