Activity

From March 12, 2019 to April 10, 2019

April 09, 2019

11:22 Support #9887 (Closed - End of life cycle): SCP ID :##4937##] : Labuan FTT Missing - 8/4/2019: Hi,
Kindly attend below request:
We have another reported FTT missing from Corus and BVMC. The latest incident de... Zahir Abd Latif

April 02, 2019

16:43 Support #9866 (Closed - End of life cycle): SCP ID :##4927##] : Deskmate Update : End of employme...: Hi,
Kindly attend below request:
Kindly remove these staff from the deskmate staff directory,
No.
Staff No.... Zahir Abd Latif
16:06 Support #9865 (Closed - End of life cycle): SCP ID :##4926##] : Deskmate Update : End of employme...: Hi,
Kindly attend below request:
Kindly update the deskmate staff directory as follows:
1) To remove from staf... Zahir Abd Latif
13:40 Support #9864 (Closed - End of life cycle): SCP ID :##4925##] : Deskmate Update : Deskmate Libsha...: Hi,
Kindly attend below request:
Kindly replace the current Libshara banner in the deskmate with the latest one a... Zahir Abd Latif
13:38 Support #9863 (Closed - End of life cycle): SCP ID :##4924##] : ACCOUNT DEBITED AND FUND NOT CRED...: Hi,
Kindly attend below request:
CUSTOMER USING IBFT TO RHB BANK TODAY (01/04/2019) BUT ACCOUNT DEBITED AND FUND ... Zahir Abd Latif

April 01, 2019

11:11 Support #9846 (Pending Review): SCP ID :##4918##] : Deskmate Update:Retail Banking Directory: Done. Pending customer feedback. Lizahwati Basirun
11:09 Support #9855 (Pending Review): SCP ID :##4922##] : Deskmate Update : Staff movement and end of e...: Done.Pending customer feedback. Lizahwati Basirun

March 29, 2019

15:47 Support #9855 (Closed - End of life cycle): SCP ID :##4922##] : Deskmate Update : Staff movement ...: Hi,
Kindly attend below request:
Kindly update the deskmate staff directory as follows:
1) To ammend
Staff ... Zahir Abd Latif

March 28, 2019

10:37 Support #9847 (Closed - End of life cycle): SCP ID :##4919##] : Labuan FTT transaction missing: Hi,
Kindly attend below request:
We received complaint from user there are FTT transactions which unable to locat... Zahir Abd Latif
10:10 Support #9846 (Closed - End of life cycle): SCP ID :##4918##] : Deskmate Update:Retail Banking Di...: Hi,
Kindly attend below request:
Retail banking has updated their organisation chart,
Kindly update Retail Ban... Zahir Abd Latif

March 26, 2019

10:31 Support #9842 (Closed - End of life cycle): SCP ID :##4915##] : IBFT Failed Transfer (RM10K): Norashikin, Mar 26, 2019 10:28 AM:-
Kindly close this ticket as we found the limit set at Powercard is 5K for that... Zahir Abd Latif
10:04 Support #9842 (Closed - End of life cycle): SCP ID :##4915##] : IBFT Failed Transfer (RM10K): Hi,
Kindly attend below request:
Please help to check why one of our customers unable to transfer 10K IBFT to Hon... Zahir Abd Latif
09:30 Support #9840 (Closed - End of life cycle): SCP ID :##4913##] : status at CMS shows unsuccessful,...: Hi,
Kindly attend below request:
Customer made IBG transaction via CMS, status at CMS shows unsuccessful, however... Zahir Abd Latif
09:16 Support #9839 (Closed - End of life cycle): SCP ID :##4912##] : Instant Transfer : To Change Erro...: Hi,
Kindly attend below request:
We would like to understand how IB capture Powercard error (for instant transfer... Zahir Abd Latif

March 21, 2019

10:52 Support #9774 (Closed - End of life cycle): SCP ID :##4900##] : Error to make transaction to own ...: Issue closed in SCP. Zahir Abd Latif
10:50 Support #9835 (Closed - End of life cycle): SCP ID :##4909##] : Deskmate Update: Messages from David: Issue closed in SCP. Zahir Abd Latif
10:50 Support #9829 (Closed - End of life cycle): SCP ID :##4908##] : Deskmate Update : KFH & Banking S...: Issue closed in SCP. Zahir Abd Latif

March 20, 2019

18:04 Support #9829 (Pending Customer Feedback): SCP ID :##4908##] : Deskmate Update : KFH & Banking Su...: Done. Lizahwati Basirun
18:04 Support #9835 (Pending Customer Feedback): SCP ID :##4909##] : Deskmate Update: Messages from David: Done. Lizahwati Basirun
15:46 Support #9835 (Closed - End of life cycle): SCP ID :##4909##] : Deskmate Update: Messages from David: Hi,
Kindly attend below request:
Kindly change the page name of "Messages from David" page into "Messages from Th... Zahir Abd Latif

March 19, 2019

17:06 Support #9829 (Closed - End of life cycle): SCP ID :##4908##] : Deskmate Update : KFH & Banking S...: Hi,
Kindly attend below request:
Kindly update KFH & Banking Subsidaries section in the Deskmate starting from No... Zahir Abd Latif

March 18, 2019

09:48 Support #9687 (Closed - End of life cycle): SCP ID :##4892##] : BIB Labuan did not send data addr...: Issue closed in SCP. Zahir Abd Latif

March 14, 2019

16:26 Support #9774 (Pending Customer Feedback): SCP ID :##4900##] : Error to make transaction to own A...: Hafiz, Mar 12, 2019 04:11 PM:-... Zahir Abd Latif
16:22 Support #9719 (Closed - End of life cycle): SCP ID :##4898##] : Deskmate Update: End Of Employeme...: Issue closed in SCP. Zahir Abd Latif
16:19 Support #9604 (Closed - End of life cycle): SCP ID :##4881##] : Transaction Missing (FPX CMS): Zahir Abd Latif
16:17 Support #9604: SCP ID :##4881##] : Transaction Missing (FPX CMS): Issue closed in SCP. Zahir Abd Latif
16:11 Support #9566 (Closed - End of life cycle): SCP ID :##4879##] : Two Instruction From Internet Ban...: Hafiz, Feb 22, 2019 03:37 PM:-... Zahir Abd Latif
16:09 Support #9564 (Closed - End of life cycle): SCP ID :##4878##] : VAPT Findings - Credit Card: Nurul Akmal, Mar 8, 2019 06:50 PM:-... Zahir Abd Latif
16:07 Support #9536 (Closed - End of life cycle): SCP ID :##4873##] : Findings : PCI DSS not comply - C...: Issue closed in SCP. Zahir Abd Latif
16:06 Support #9535 (Closed - End of life cycle): SCP ID :##4872##] : E-banking vapt finding: Pending to provide screenshot for the reported servers.
Already follow up with KFH and still no update.
Closed at t... Zahir Abd Latif
16:04 Support #9496 (Closed - End of life cycle): SCP ID :##4869##] : CMS FPX : Unsuccesful Approved Tr...: Pending log files since Feb 12, 2019 03:18 PM.
Already follow up with KFH and still no update.
Closed at the moment... Zahir Abd Latif
16:01 Support #9365 (Closed - End of life cycle): SCP ID :##4850##] : VAPT - FPX MBO: Issue closed in SCP. Zahir Abd Latif
16:00 Support #9378 (Closed - End of life cycle): SCP ID :##4854##] : JomPAY Pending Verify Status Unch...: Pending log files since Jan 23, 2019 11:15 AM.
Already follow up with KFH and still no update.
Closed at the moment... Zahir Abd Latif
15:56 Support #9127 (Closed - End of life cycle): SCP ID :##4829##] : KFH Online : Security Questions D...: Kah Yan, Dec 26, 2018 12:59 PM:-... Zahir Abd Latif
15:54 Support #9050 (Closed - End of life cycle): SCP ID :##4820##] : VAPT Findings - Security Enhancement: Hazri, Jan 16, 2019 04:20 PM:-... Zahir Abd Latif
15:53 Support #9125 (Closed - End of life cycle): SCP ID :##4828##] : Insufficient Permision to Login K...: Kah Yan, Dec 27, 2018 03:16 AM:-... Zahir Abd Latif
15:51 Support #8935 (Closed - End of life cycle): SCP ID :##4809##] : [KFH-CMS] Transaction Status: Kah Yan, Dec 28, 2018 12:35 PM:-... Zahir Abd Latif
15:49 Support #8888 (Closed - End of life cycle): SCP ID :##4799##] : Production TAC Expiry: Hafiz, Dec 18, 2018 04:58 PM:-... Zahir Abd Latif
15:45 Support #8768 (Closed - End of life cycle): SCP ID :##4706##] : [HD00019859] Failed activation vi...: No activity from both side since Dec 24, 2018 09:15 AM.
Reopen if got any issue.
Close at the moment. Zahir Abd Latif
15:43 Support #8877 (Closed - End of life cycle): SCP ID :##4792##] : [KFHOnline -HD00020241] Unsuccess...: No respond from KFH since Dec 18, 2018.
Closed at the moment.
Reopen if get the required info. Zahir Abd Latif
15:42 Change #8843 (Closed - End of life cycle): SCP ID :##4779##] : Transaction Limit for Non Resident...: Issue closed in SCP. Zahir Abd Latif
15:40 Support #8655 (Closed - End of life cycle): SCP ID :##4619##] : IBG issue : Bulk Payment Transfer...: Issue closed in SCP. Zahir Abd Latif
15:39 Support #8601 (Closed - End of life cycle): SCP ID :##4588##] : CMS MISSING TRANSACTION: Issue closed in SCP. Zahir Abd Latif
15:37 Support #9776 (Closed - End of life cycle): SCP ID :##4901##] : Deskmate Update: New Product List: Issue closed in SCP. Zahir Abd Latif

March 13, 2019

12:15 Support #9786 (Closed - End of life cycle): SCP ID :##4904##] : SMS Table Archive: Hi Hafiz,
Kindly attend below request.... Nurul Akmal

March 12, 2019

14:54 Support #9719 (Pending Customer Feedback): SCP ID :##4898##] : Deskmate Update: End Of Employemen...: Nurul Akmal
14:51 Support #9776 (Pending Customer Feedback): SCP ID :##4901##] : Deskmate Update: New Product List: Done.
Pending feedback from customer. Nurul Akmal
09:10 Support #9776 (Closed - End of life cycle): SCP ID :##4901##] : Deskmate Update: New Product List: Hi,
Kindly attend below request:
kindly replace the existing KFHMB product list file with the latest one as follo... Zahir Abd Latif

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April 09, 2019

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March 29, 2019

March 28, 2019

March 26, 2019

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March 20, 2019

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March 18, 2019

March 14, 2019

March 13, 2019

March 12, 2019