Activity
From October 30, 2019 to November 28, 2019
November 27, 2019
- 15:28 Support #10471 (Closed - End of life cycle): [SCP ID :##5189##] : Deskmate Update : Tab rearrange...
- Hi,
Kindly attend below request:
Kindly rearrange the pages and documents in the Deskmate as follows:
1) Hid...
November 26, 2019
- 15:07 Support #10465 (Closed - End of life cycle): [SCP ID :##5188##] : Deskmate Update : Staff movement
- Hi,
Kindly attend below request:
Kindly update the staff directory according to staff movement as attach: - 10:16 Support #10464 (Closed - End of life cycle): [SCP ID :##5186##] : Missing record in ePay recon fi...
- Hi,
Kindly attend below request:
CELCOM PREPAID TOP UP VIA KFH ONLINE NOT CAPTURE INTO EPAY RECON FILE IN BVMC. C...
November 25, 2019
- 15:10 Support #10462 (Closed - End of life cycle): [SCP ID :##5184##] : IBG Credit Card Payment Not Suc...
- Hi,
Kindly attend below request:
Please investigate on Failed credit card payment via IBG. The fail reason is 'Un... - 09:55 Change #10400 (Closed - End of life cycle): [SCP ID :##5163##] : EPF Contributon information to b...
- Issue closed in SCP.
- 09:53 Support #10434 (Closed - End of life cycle): [SCP ID :##5180##] : Not able to re-register Online ...
- Issue closed in SCP.
- 09:52 Support #10446 (Closed - End of life cycle): [SCP ID :##5182##] : Unable to reset security answe...
- Issue closed in SCP.
November 22, 2019
- 15:54 Support #10407 (Closed - End of life cycle): [SCP ID :##5166##] : Unable to approve transaction v...
- Issue closed in SCP.
- 15:51 Support #10449 (Closed - End of life cycle): [SCP ID :##5183##] : FPX UAT
- Issue closed in SCP.
November 20, 2019
- 12:28 Support #10449 (Pending Customer Feedback): [SCP ID :##5183##] : FPX UAT
- [UAT Environment]
Root Cause: missing mapping in hibernate.cfg.xml causing system not able to count amount of tran... - 12:17 Support #10449 (Closed - End of life cycle): [SCP ID :##5183##] : FPX UAT
- Hi,
Kindly attend below request:
Please help to check on the FPX instance in UAT which has been merged with 2FA c... - 09:02 Support #10446 (Pending Customer Feedback): [SCP ID :##5182##] : Unable to reset security answer...
- Possible root cause: Powercard not running. The error simulated is during request to Powercard to validate debit card...
- 09:00 Support #10376 (Development / Work In Progress): [SCP ID :##5151##] : IB TT Country List - Reque...
- To be handled as change request.
Pending KFH to confirm request and timeline to start development. - 08:58 Support #10407: [SCP ID :##5166##] : Unable to approve transaction via CMS
- Suspected Root Cause: Error when inserting record to table and is not logged into the log files.
Workaround: To rein... - 08:56 Support #10434 (Pending Customer Feedback): [SCP ID :##5180##] : Not able to re-register Online B...
- Issue: Customer Name set up incorrectly in CORE.
Request to update customer name in IB after updated to correct nam... - 08:54 Support #10434 (Development / Work In Progress): [SCP ID :##5180##] : Not able to re-register Onl...
- 08:53 Support #10434 (Investigation): [SCP ID :##5180##] : Not able to re-register Online Banking
November 19, 2019
- 17:34 Support #10446 (Closed - End of life cycle): [SCP ID :##5182##] : Unable to reset security answe...
- Hi,
Kindly attend below request:
CUSTOMER UNABLE TO RESET SECURITY ANSWERS.
AFTER CLICK NEXT THE PAGE IS LOADIN...
November 15, 2019
- 15:09 Support #10419 (Closed - End of life cycle): [SCP ID :##5175##] : EMRAIL SDN BHD IBG
- Issue closed in SCP.
- 15:09 Support #10397 (Closed - End of life cycle): [SCP ID :##5161##] : Cash Management Solution Unable...
- Issue closed in SCP.
- 15:08 Support #10342 (Closed - End of life cycle): [SCP ID :##5141##] : Fraud threshold
- Issue closed in SCP.
- 15:08 Support #10402 (Closed - End of life cycle): [SCP ID :##5164##] : HARMONY EXCELLENCE HOLIDAYS SDN...
- Issue closed in SCP.
- 15:07 Support #10396 (Closed - End of life cycle): [SCP ID :##5160##] : SMS TAC / Notification
- Issue closed in SCP.
November 14, 2019
- 11:27 Support #10419 (Pending Customer Feedback): [SCP ID :##5175##] : EMRAIL SDN BHD IBG
- Kah Yan, Nov 8, 2019 05:10 PM:-...
- 11:20 Support #10397 (Pending Customer Feedback): [SCP ID :##5161##] : Cash Management Solution Unable ...
- Hafiz, Nov 6, 2019 09:43 AM:-...
- 11:13 Support #10342 (Pending Customer Feedback): [SCP ID :##5141##] : Fraud threshold
- Nadhirah, Nov 5, 2019 11:48 AM:-...
- 11:10 Support #10342 (Development / Work In Progress): [SCP ID :##5141##] : Fraud threshold
- 11:09 Support #10402 (Pending Customer Feedback): [SCP ID :##5164##] : HARMONY EXCELLENCE HOLIDAYS SDN ...
- Kah Yan,Nov 5, 2019 12:14 PM:-...
- 10:56 Support #10396 (Pending Customer Feedback): [SCP ID :##5160##] : SMS TAC / Notification
- Kah Yan, Nov 5, 2019 08:31 AM:-...
- 10:46 Support #10407 (Pending Customer Feedback): [SCP ID :##5166##] : Unable to approve transaction vi...
- Kah Yan, Oct 31, 2019 11:06 AM:-...
November 13, 2019
- 16:54 Support #10434 (Closed - End of life cycle): [SCP ID :##5180##] : Not able to re-register Online ...
- Hi,
Kindly attend below request:
Kindly assist, customer unable to re-register her online banking
User ID : ... - 09:31 Support #10432 (Closed - End of life cycle): [SCP ID :##5179##] : Unable to view approval status
- Hi,
Kindly attend below request:
Customer complaint he unable to view Approval status. When click on the Authoriz...
November 11, 2019
- 09:48 Change #10333 (Closed - End of life cycle): [SCP ID :##5140##] : EPF New Product
- Issue closed in SCP.
- 09:47 Support #10411 (Closed - End of life cycle): [SCP ID :##5170##] : ATM IBG Fee RM0.10 - To zerorise
- Issue closed in SCP.
- 09:46 Support #10403 (Closed - End of life cycle): [SCP ID :##5165 ##] : CIB and BIB notification not r...
- Issue closed in SCP.
November 08, 2019
- 16:32 Support #10403 (Pending Customer Feedback): [SCP ID :##5165 ##] : CIB and BIB notification not re...
- Kah Yan, Nov 1, 2019 10:30 AM:-...
- 16:25 Support #10411 (Pending Customer Feedback): [SCP ID :##5170##] : ATM IBG Fee RM0.10 - To zerorise
- Kah Yan, Nov 6, 2019 05:03 PM:-...
- 15:16 Support #10419 (Closed - End of life cycle): [SCP ID :##5175##] : EMRAIL SDN BHD IBG
- Hi,
Kindly attend below request:
Emrail Sdn Bhd perform IBG transaction on 07/11/2019 1st approver manage to appr... - 11:33 Support #10410 (Closed - End of life cycle): [SCP ID :##5169##] : Deskmate Update : End of employ...
- Issue closed in SCP.
- 11:33 Support #10412 (Closed - End of life cycle): [SCP ID :##5171##] : Deskmate Update : End of emplo...
- Issue closed in SCP.
November 07, 2019
- 11:57 Change #10400 (Pending Customer Feedback): [SCP ID :##5163##] : EPF Contributon information to be...
- Quotation send to IT on 07/11/2019. Pending their feedback.
November 05, 2019
- 15:37 Support #10410 (Pending Customer Feedback): [SCP ID :##5169##] : Deskmate Update : End of employm...
- Done. Pending user to verify.
- 15:36 Support #10412 (Pending Customer Feedback): [SCP ID :##5171##] : Deskmate Update : End of employ...
- Done. Pending user to verify.
- 14:37 Support #10412 (Closed - End of life cycle): [SCP ID :##5171##] : Deskmate Update : End of emplo...
- Hi,
Kindly attend below request:
Kindly remove the following staff from deskmate staff directory:
No.
Staff... - 14:32 Support #10411 (Closed - End of life cycle): [SCP ID :##5170##] : ATM IBG Fee RM0.10 - To zerorise
- Hi,
Kindly attend below request:
Request to zerorise the ATM IBG fee of RM0.10 currently configured at File Prope...
November 04, 2019
- 16:34 Support #10410 (Closed - End of life cycle): [SCP ID :##5169##] : Deskmate Update : End of employ...
- Hi,
Kindly attend below request:
Kindly remove the following staff from deskmate staff directory:
No.
Staff... - 09:50 Support #10363 (Closed - End of life cycle): [SCP ID :##5148##] : TNB Jompay Biller Code
- Issue closed in SCP.
November 01, 2019
- 18:03 Support #10409 (Closed - End of life cycle): [SCP ID :##5168##] : Unable to approve transaction v...
- Hi,
Kindly attend below request:
Details of the customer are as follows:
Company
:...
October 31, 2019
- 09:28 Support #10407 (Closed - End of life cycle): [SCP ID :##5166##] : Unable to approve transaction v...
- Hi,
Kindly attend below request:
Details of the customer are as follows:
User ID : azu...
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