B - Production Support » KFH Support

March 18, 2021

15:30 Support #11595 (Closed - End of life cycle): [SCP ID :##5786##] : Transaction unsuccessful but ac...

Hi,
Kindly attend below request:-
Hi Team,
Please assist
Details :
Amount : RM1000.00
Date&Time : 18/3... Zahir Abd Latif

March 17, 2021

10:07 Change #11594 (Closed - End of life cycle): [SCP ID :##5785##] : IBG Receiving File Information

Hi,
Kindly attend below request:-
Request for integration with OMNI for IBG Receiving transaction (incoming fund).
Zahir Abd Latif

March 12, 2021

10:30 Support #11583 (Closed - End of life cycle): [SCP ID :##5783##] : Deskmate Update : DOA

Issue closed in SCP. Zahir Abd Latif

10:30 Support #11566 (Closed - End of life cycle): [SCP ID :##5776##] : Compliance Review Assessment - RPP

Kah Yan, Mar 4, 2021 04:32 PM:-... Zahir Abd Latif

10:27 Support #11489 (Closed - End of life cycle): [SCP ID :##5720##] : BVMC Report Query

Hafiz, Mar 4, 2021 06:34 PM:-... Zahir Abd Latif

March 11, 2021

09:52 Support #11583 (Pending Customer Feedback): [SCP ID :##5783##] : Deskmate Update : DOA

Updating by Kahyan on March 10, 2021. Waiting for KFH feedback. Lizahwati Basirun

March 10, 2021

18:29 Support #11584 (Closed - End of life cycle): [SCP ID :##5784##] : KFHOnline/CMS not Accessible

Hi,
Kindly attend below request:-
Currently KFHOnline / CMS is not accessible from outside. From network trace, t... Zahir Abd Latif

11:14 Support #11583 (Closed - End of life cycle): [SCP ID :##5783##] : Deskmate Update : DOA

Hi,
Kindly attend below request:-
Kindly replace the existing retail banking DOA document with the new one as fol... Zahir Abd Latif

09:00 Support #11567 (Closed - End of life cycle): [SCP ID :##5777##] : AML/CFT Directory

Issue closed in SCP. Zahir Abd Latif

March 09, 2021

17:35 Change #11501 (Development / Work In Progress): [SCP ID :##5726##] : Collection Agent File - Tabu...

Waiting for PO and SP from KFH before can start the development. Lizahwati Basirun

17:34 Support #11567 (Pending Customer Feedback): [SCP ID :##5777##] : AML/CFT Directory

Done update as requested by the customer. Pending feedback from them. Lizahwati Basirun

March 05, 2021

15:21 Support #11567 (Closed - End of life cycle): [SCP ID :##5777##] : AML/CFT Directory

Hi,
Kindly attend below request:-
Please update the KFH Malaysia>Compliance>AML/CFT Directory as follows:

... Zahir Abd Latif

11:03 Support #11353: [SCP ID :##5630##] : KFHOnline Post Implementation Issue: Drop down menu not refl...

Patch Migrated to Production = 27-Nov-2020 Zahir Abd Latif

10:54 Support #11396: [SCP ID :##5663##] : Bene Name Truncated For Beneficiariy DuitNow Maintenance (ad...

Patch Migrated to Production = 05/03/2021. Zahir Abd Latif

10:50 Support #11395: [SCP ID :##5662##] : Staff SI Fee for DuitNow

Patch Migrated to Production = 05/03/2021. Zahir Abd Latif

March 04, 2021

13:57 Support #11566 (Closed - End of life cycle): [SCP ID :##5776##] : Compliance Review Assessment - RPP

Dear Hafiz,
Kindly attend below request.... Nurul Akmal

March 03, 2021

10:11 Support #11495 (Closed - End of life cycle): [SCP ID :##5722##] : kfhib06 -two times server sudde...

Dav Tan, 22 February, 2021:-... Zahir Abd Latif

10:06 Support #11558 (Closed - End of life cycle): [SCP ID :##5768##] : Deskmate Update : End of employ...

Done by Lizah as per request.
Issue closed in SCP. Zahir Abd Latif

March 02, 2021

17:00 Support #11563 (Closed - End of life cycle): [SCP ID :##5773##] : Unable to Receive TAC SMS

Hi,
Kindly attend below request:-
We received request to change customer phone number.
But after updating the ac... Zahir Abd Latif

14:45 Support #11548 (Closed - End of life cycle): [SCP ID :##5759##] : Wrong DuitNow Type sent to Powe...

Hafiz, Feb 26, 2021 06:01 PM:-... Zahir Abd Latif

13:07 Support #11562 (Closed - End of life cycle): [SCP ID :##5772##] : BIB monthly report not availabl...

Hi,
Kindly attend below request:-
BIB monthly report not available in BVMC but exist in server
!https://suppor... Zahir Abd Latif

February 26, 2021

17:33 Support #11558 (Closed - End of life cycle): [SCP ID :##5768##] : Deskmate Update : End of employ...

Hi,
Kindly attend below request:-
Please update the following staff details:
No.
Staff No.
Name
Posit... Zahir Abd Latif

February 25, 2021

10:49 Enhancement #11556 (Development / Work In Progress): [SCP ID :##5765##] : IBG Enhancement

Dear Hafiz,
Please proceed with the enhancement. The details as follow:
+*Issues:*+
# Human mistake - Did not ... Lizahwati Basirun

February 24, 2021

17:15 Enhancement #11556 (Closed - End of life cycle): [SCP ID :##5765##] : IBG Enhancement

Hi,
Kindly attend below request:-
Request for IBG Enhancement Zahir Abd Latif

February 23, 2021

09:29 Support #11543 (Closed - End of life cycle): [SCP ID :##5757##] : Bulk Payment Issue

Issue closed in SCP. Zahir Abd Latif

09:27 Support #11513 (Closed - End of life cycle): [SCP ID :##5737##] : OFI - Incorrect Name

Issue closed in SCP. Zahir Abd Latif

February 22, 2021

11:46 Support #11548 (Closed - End of life cycle): [SCP ID :##5759##] : Wrong DuitNow Type sent to Powe...

Hi,
Kindly attend below request:-
Please check on below transaction as we received complaint on unable to proceed... Zahir Abd Latif

February 19, 2021

15:31 Support #11513 (Pending Customer Feedback): [SCP ID :##5737##] : OFI - Incorrect Name

Kah Yan, Feb 18, 2021 05:28 PM:-... Zahir Abd Latif

15:28 Support #11543 (Pending Customer Feedback): [SCP ID :##5757##] : Bulk Payment Issue

Kah Yan, Feb 18, 2021 05:28 PM:-... Zahir Abd Latif

15:24 Support #11544 (Closed - End of life cycle): [SCP ID :##5758##] : JomPAY Error

Issue closed in SCP. Zahir Abd Latif

15:24 Support #11536 (Closed - End of life cycle): [SCP ID :##5752##] : KFHOnline & CMS Website Cookies

Issue closed in SCP. Zahir Abd Latif