Activity
From March 05, 2022 to April 03, 2022
April 01, 2022
- 11:39 Support #12896 (Closed - End of life cycle): [SCP ID :##6226##] : Deskmate Banner : Libshara 6 (0...
- Hi,
Kindly attend below request:-
Please replace the old Libshara banner with the new one.
The image will be e...
March 31, 2022
- 16:23 Support #12886 (Pending Customer Feedback): [SCP ID :##6216##] : CMS - SMS Pin Number Invalid
- Hafiz, Mar 29, 2022:-...
- 16:18 Support #12859 (Pending Customer Feedback): [SCP ID :##6194##] : KFH Online - TAC Non Received
- Hafiz, Mar 22, 2022:-...
- 16:13 Support #12881 (Pending Customer Feedback): [SCP ID :##6212##] : Difference Amount between Statem...
- 16:09 Support #12862 (Closed - End of life cycle): [SCP ID :##6197##] : Unable to Cretae Password for F...
- We notice this issue is the same as issue 6195.
Sufian, Mar 19, 2022:-... - 16:04 Support #12843 (Pending Customer Feedback): [SCP ID :##6179##] : Flag Mobile Not working
- Hafiz, Mar 10, 2022:-...
- 15:56 Support #12781 (Pending Customer Feedback): [SCP ID :##6132##] : SMS Resend After Fallback to Pro...
- 15:16 Support #12894 (Closed - End of life cycle): [SCP ID :##6224##] : KFHOnline Acct Blocked
- Hi,
Kindly attend below request:-
Please confirm how many retry for TAC is allowed before system blocked the acco... - 11:28 Support #12860 (Pending Customer Feedback): [SCP ID :##6195##] : MS online Login issue
- Hafiz, Mar 24, 2022:-...
- 11:22 Support #12858 (Pending Customer Feedback): [SCP ID :##6193##] : KFH CMS Login Failure
- Hafiz, Mar 24, 2022:-...
- 11:17 Support #12840 (Pending Customer Feedback): [SCP ID :##6176##] : Unable to Login CMS “System Curr...
- Hafiz, Mar 24, 2022:-...
- 11:11 Support #12802 (Pending Customer Feedback): [SCP ID :##6145##] : Unable to login CMS online banki...
- Hafiz, Mar 24, 2022:-...
- 10:44 Support #12861 (Pending Customer Feedback): [SCP ID :##6196##] : KFH - CASH MANAGEMENT SOLUTIONS ...
- 10:27 Support #12892 (Closed - End of life cycle): [SCP ID :##6222##] : KFHOnline/CORUS unable to acces...
- Hi,
Kindly attend below request:-
Kindly assist to find the root cause for issue happened on 18/03/2022. We suspe...
March 28, 2022
- 12:56 Support #12861: [SCP ID :##6196##] : KFH - CASH MANAGEMENT SOLUTIONS - NO SMS PIN RECEIVE
- User unable to receive sms because mobile no is not starting with '6'. 0127622070 instead 60127622070.
From latest r... - 11:00 Support #12881: [SCP ID :##6212##] : Difference Amount between Statement and FTP (EPF)
- We notice EPF fixes for RSAPasswordGenerator are not applied to the DR server. Please apply EFP fixes at Production t...
March 25, 2022
- 16:36 Support #12888 (Closed - End of life cycle): [SCP ID :##6218##] : Deskmate : Buzz March 2022
- Done by Hafiz.
Verified by Azli.
Issue closed in SCP. - 11:30 Support #12888 (Closed - End of life cycle): [SCP ID :##6218##] : Deskmate : Buzz March 2022
- Hi,
Kindly attend below request:-
Please upload the latest Buzz issue in the deskmate accordingly.
Since we ha... - 10:48 Support #12781: [SCP ID :##6132##] : SMS Resend After Fallback to Production Environment
- findind
1) The affected SMS are SMS Notification
2) In the logs, SMS notification engine not able to connect to DR ...
March 23, 2022
- 15:07 Support #12886 (Closed - End of life cycle): [SCP ID :##6216##] : CMS - SMS Pin Number Invalid
- Hi,
Kindly attend below request:-
Customer complaint that he unable to reset his password for CMS account, due to... - 10:54 Support #12873 (Closed - End of life cycle): [SCP ID :##6207##] : IBG Recovery - 18/03/2022
- Hafiz, Mar 21, 2022:-...
March 22, 2022
- 15:04 Support #12881 (Closed - End of life cycle): [SCP ID :##6212##] : Difference Amount between State...
- Hi Hafiz,
Kindly attend below request....
March 21, 2022
- 09:55 Change #12864 (Development / Work In Progress): [SCP ID :##6199##] : To automate the delivery of ...
- Quotation prepared. Pending management for review.
March 19, 2022
- 22:07 Support #12873 (Closed - End of life cycle): [SCP ID :##6207##] : IBG Recovery - 18/03/2022
- Hi,
Kindly attend below request:-
Kindly advise on IBG recovery for
OFI--> W4 & W5
RFI W3,W4 & W5
March 18, 2022
- 15:02 Support #12845 (Closed - End of life cycle): [SCP ID :##6181##] : Sanity IB prod and DR environment
- KFH decided not to proceed the sanity activities.
March 15, 2022
- 16:47 Change #12864 (Closed - End of life cycle): [SCP ID :##6199##] : To automate the delivery of EPF ...
- Hi,
Kindly attend below request:-
CR attached. - 09:31 Support #12862 (Closed - End of life cycle): [SCP ID :##6197##] : Unable to Cretae Password for F...
- Hi,
Kindly attend below request:-
Customer unable to create password at first time login and the system automatic...
March 14, 2022
- 18:11 Support #12861 (Closed - End of life cycle): [SCP ID :##6196##] : KFH - CASH MANAGEMENT SOLUTIONS...
- Hi,
Kindly attend below request:-
Customer did not receive the SMS Pin to activate his CMS access even though SMS... - 18:09 Support #12860 (Closed - End of life cycle): [SCP ID :##6195##] : MS online Login issue
- Hi,
Kindly attend below request:-
Customer unable to create password at first time login and the system automatic... - 18:07 Support #12859 (Closed - End of life cycle): [SCP ID :##6194##] : KFH Online - TAC Non Received
- Hi,
Kindly attend below request:-
Customer unable to receive TAC for KFH Online. Have flag mobile in BVMC.
Pro... - 17:28 Support #12858 (Closed - End of life cycle): [SCP ID :##6193##] : KFH CMS Login Failure
- Hi,
Kindly attend below request:-
Staff unable to login Cash Management Solution.
The system will automatical...
March 11, 2022
- 18:06 Support #12756 (Closed - End of life cycle): [SCP ID :##6110##] : KFHIB07 - KFHONLINE Database Se...
- munidevan@abs.microlink.com.my, 21 Jan 2022:-...
- 18:02 Support #12773 (Closed - End of life cycle): [SCP ID :##6124##] : Unsuccessful Monthly SI - Janu...
- Issue closed in SCP.
- 18:00 Support #12852 (Closed - End of life cycle): [SCP ID :##6188##] : Deskmate: New Hire (09/03/2022)
- Done by Kar Chun.
Issue closed in SCP. - 17:59 Support #12851 (Closed - End of life cycle): [SCP ID :##6187##] : Deskmate : Staff photo
- Done by Kar Chun.
Verified by Fadzman.
Issue closed in SCP.
March 10, 2022
- 17:59 Support #12833 (Closed - End of life cycle): [SCP ID :##6169##] : SMS Notification Issue
- Issue closed in SCP.
March 09, 2022
- 17:08 Support #12852 (Closed - End of life cycle): [SCP ID :##6188##] : Deskmate: New Hire (09/03/2022)
- Hi,
Kindly attend below request:-
Please add the following staff details in the staff directory:
Staff ID ... - 15:55 Support #12851 (Closed - End of life cycle): [SCP ID :##6187##] : Deskmate : Staff photo
- Hi,
Kindly attend below request:-
Please upload the staff photo in the staff directory as follows:
1) Mohamad... - 12:13 Support #12833 (Pending Customer Feedback): [SCP ID :##6169##] : SMS Notification Issue
- Hafiz, Mar 3, 2022:-...
March 08, 2022
- 14:26 Support #12845 (Closed - End of life cycle): [SCP ID :##6181##] : Sanity IB prod and DR environment
- Hi,
Kindly attend below request:-
Kindly assist to perform Sanity IB prod and DR environment. We will have IB DR ... - 10:44 Support #12844 (Closed - End of life cycle): [SCP ID :##6180##] : Multiple Error Code Sent for FPX
- Hi,
Kindly attend below request:-
Please help to check why multiple error code were sent for 1 FPX transaction.... - 10:41 Support #12843 (Closed - End of life cycle): [SCP ID :##6179##] : Flag Mobile Not working
- Hi,
Kindly attend below request:-
As the issue still persist, and our IT App support needs to manually update the...
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