B - Production Support » KFH Support

July 29, 2022

12:25 Support #13119: [SCP ID :##6367##] : CMS Physical Token Quotation

Quotation sent to KFH on 29/07/2022. Pending KFH to feedback. Lizahwati Basirun

12:24 Support #13122 (Pending Customer Feedback): [SCP ID :##6370##] : Directory Update: Finance & Corp...

Done by Hafiz and done amend by Lizah. Pending KFH to verify. Lizahwati Basirun

12:23 Support #13124 (Pending Customer Feedback): [SCP ID :##6372##] : KFHMB BUZZ: July Issue

Document uploaded as request. Pending KFH to verify. Lizahwati Basirun

12:22 Change #12864 (Closed - End of life cycle): [SCP ID :##6199##] : To automate the delivery of EPF ...

CR migrated to production on 28/07/2022 12:00am. Lizahwati Basirun

11:56 Support #13125 (Closed - End of life cycle): [SCP ID :##6373##] : Issue with sending AC

Hi,
Kindly attend below request:-
We seek your help to identify why we are not receiving AC for these two transac... Zahir Abd Latif

09:50 Support #13124 (Closed - End of life cycle): [SCP ID :##6372##] : KFHMB BUZZ: July Issue

Hi,
Kindly attend below request:-
Kindly upload the July issue of BUZZ. The document will be email to the assigne... Zahir Abd Latif

July 27, 2022

14:41 Support #13122 (Closed - End of life cycle): [SCP ID :##6370##] : Directory Update: Finance & Cor...

Hi,
Kindly attend below request:-
Please help to proceed with the following changes:
1. Finance
a. to add n... Zahir Abd Latif

July 26, 2022

10:11 Support #13119 (Work Completed-End life cycle): [SCP ID :##6367##] : CMS Physical Token Quotation

Hi Sis Lizah,
Kindly assist below request.... Nurul Akmal

July 20, 2022

11:19 Support #13111 (Closed - End of life cycle): [SCP ID :##6359##] : Deskmate Staff Directory : Staf...

Done by Lizahwati as per request.
Issue closed in SCP. Zahir Abd Latif

July 19, 2022

16:00 Support #12844 (Closed - End of life cycle): [SCP ID :##6180##] : Multiple Error Code Sent for FPX

Zahir Abd Latif

15:52 Support #12762 (Closed - End of life cycle): SCP ID :##6114##] : Duitnow Failed

Rashivaran, Mar 14, 2022:-... Zahir Abd Latif

15:49 Support #12783 (Closed - End of life cycle): [SCP ID :##6134##] : MySecure App Activation - Error...

Hafiz,Feb 8, 2022:-... Zahir Abd Latif

15:46 Support #12844 (Pending Customer Feedback): [SCP ID :##6180##] : Multiple Error Code Sent for FPX

Kah Yan, Mar 18, 2022:-... Zahir Abd Latif

15:41 Support #12892 (Closed - End of life cycle): [SCP ID :##6222##] : KFHOnline/CORUS unable to acces...

Hafiz, Apr 5, 2022:-... Zahir Abd Latif

15:32 Support #12999 (Closed - End of life cycle): [SCP ID :##6279##] : FPX Testing Issue - 1C + Multip...

Kah Yan, May 13, 2022:-... Zahir Abd Latif

15:23 Support #13025 (Closed - End of life cycle): [SCP ID :##6287##] : KFH MySecure Activation Issue

Hafiz, May 31, 2022:-... Zahir Abd Latif

15:21 Support #13085 (Closed - End of life cycle): [SCP ID :##6335##] : DuitNow Error Message

Hafiz, Jul 15, 2022:-... Zahir Abd Latif

15:17 Support #13082 (Closed - End of life cycle): [SCP ID :##6332##] : Deskmate : BUzz June issue and ...

Lizahwati,Jun 27, 2022:-... Zahir Abd Latif

15:14 Support #13109 (Closed - End of life cycle): [SCP ID :##6357##] : Directory Update: Promotion

Done by Akmal as per request.
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

10:23 Support #13111 (Closed - End of life cycle): [SCP ID :##6359##] : Deskmate Staff Directory : Staf...

Hi,
Kindly attend below request:-
Please add the following new hire to the staff directory:
Staff ID ... Zahir Abd Latif

July 18, 2022

11:53 Support #13103 (Closed - End of life cycle): [SCP ID :##6351##] : Deskmate Staff Directory : Staf...

Issue closed in SCP. Zahir Abd Latif

11:50 Support #13086 (Closed - End of life cycle): [SCP ID :##6337##] : IBG Issue

Issue closed in SCP. Zahir Abd Latif

11:45 Support #13109 (Closed - End of life cycle): [SCP ID :##6357##] : Directory Update: Promotion

Hi,
Kindly attend below request:-
1. Please help to change the following staff post as follows:
Employee Numbe... Zahir Abd Latif

July 15, 2022

13:59 Change #12864 (Pending Customer Feedback): [SCP ID :##6199##] : To automate the delivery of EPF s...

User completed the UAT. Pending for Prod Migration. Lizahwati Basirun

13:58 Support #13102 (Work Completed-End life cycle): [SCP ID :##6350##] : [KFH Online]:

KFH Online successfully swing back from DR to Prod with around 3am++.
Off-Site Support: Kahyan 12am-5am Lizahwati Basirun

13:54 Support #13103 (Pending Customer Feedback): [SCP ID :##6351##] : Deskmate Staff Directory : Staff...

Done. Pending verify from KFH. Lizahwati Basirun

July 13, 2022

12:02 Support #13103 (Closed - End of life cycle): [SCP ID :##6351##] : Deskmate Staff Directory : Staf...

Hi,
Kindly attend below request:-
Kindly add the following new hire details in the staff directory:
Staff ID ... Zahir Abd Latif

10:54 Support #13092 (Closed - End of life cycle): [SCP ID :##6341##] : BVMC Report Missing (DR)

Sufian, Jul 12, 2022:-... Zahir Abd Latif

10:49 Support #13102 (Work Completed-End life cycle): [SCP ID :##6350##] : [KFH Online]:

Hi,
Kindly attend below request:-
Following hardware issue on KFH's DR for KFH Online (logged via ID : 6336)
... Zahir Abd Latif

July 06, 2022

15:25 Support #13092 (Closed - End of life cycle): [SCP ID :##6341##] : BVMC Report Missing (DR)

Hi,
Kindly attend below request:-
Please help to check for issue missing report from BVMC DR (both Retail & Corpo... Zahir Abd Latif

10:13 Support #13086 (Pending Customer Feedback): [SCP ID :##6337##] : IBG Issue

Hafiz, Jul 1, 2022:-... Zahir Abd Latif

10:04 Support #13077 (Closed - End of life cycle): [SCP ID :##6327##] : IBG OFI W1 Script

Issue closed in SCP. Zahir Abd Latif

July 04, 2022

10:01 Support #13077 (Pending Customer Feedback): [SCP ID :##6327##] : IBG OFI W1 Script

Hafiz, Jun 27, 2022:-... Zahir Abd Latif

09:56 Support #13047 (Closed - End of life cycle): [SCP ID :##6302##] : TAC No Receive

Issue closed in SCP. Zahir Abd Latif

09:55 Support #13075 (Closed - End of life cycle): [SCP ID :##6325##] : VAPT Finding - IBG

Issue closed in SCP. Zahir Abd Latif

09:54 Support #13069 (Closed - End of life cycle): [SCP ID :##6319##] : Auto Log Out Setting

Issue closed in SCP. Zahir Abd Latif

09:52 Support #13031 (Closed - End of life cycle): [SCP ID :##6289##] : SMS Pin Number Invalid

Issue closed in SCP. Zahir Abd Latif