Activity
From November 15, 2023 to December 14, 2023
December 11, 2023
- 01:30 Support #13781 (Closed - End of life cycle): [SCP ID :##6886##] : CORUS Holiday Update for Year ...
- Hi,
Kindly attend below request:-
We need to update CORUS calendar for 2024.
Kindly assist to provide the updat... - 11:49 Support #13744 (Closed - End of life cycle): [SCP ID :##6868##] : Deskmate :KFHMB BUZZ - DEC2023
- Issue closed in SCP.
- 11:48 Support #13578 (Closed - End of life cycle): [SCP ID :##6741##] : Reset Secure Pass PIN - Invalid...
- Issue closed in SCP.
- 11:47 Support #13747 (Closed - End of life cycle): [SCP ID :##6870##] : Deskmate Staff Directory : Staf...
- Issue closed in SCP.
- 11:46 Support #13754 (Closed - End of life cycle): [SCP ID :##6875##] : Deskmate :Staff Directory Updat...
- Issue closed in SCP.
- 11:45 Support #13768 (Closed - End of life cycle): [SCP ID :##6880##] : Deskmate :Staff Directory Updat...
- Issue closed in SCP.
- 11:43 Support #13780 (Closed - End of life cycle): [SCP ID :##6885##] : IBG OFI Window 1 - Duplicate Re...
- Hi,
Kindly attend below request:-
We found discrepancy between IBG settlement report and OFI NACHA record for IBG...
December 08, 2023
- 15:19 Support #13779 (Closed - End of life cycle): [SCP ID :##6884##] : JomPAY Issue - UAT
- Hi,
Kindly attend below request:-
Please help to check on the issue when performing JomPAY using new biller code ...
December 07, 2023
- 16:17 Task #13746 (Pending Review): FSD IBSCR2023004 KFH Online - Kill Switch Button
- 15:22 Support #13770 (Closed - End of life cycle): [SCP ID :##6882##] : IBG RFI WINDOW 5 DATED 06.12.20...
- Hi,
Kindly attend below request:-
Kindly investigate on why the crediting was triggered twice for window 5 06/12/... - 10:01 Support #13768 (Pending Customer Feedback): [SCP ID :##6880##] : Deskmate :Staff Directory Update...
- Done by Kahyan. Pending customer review and feedback.
December 06, 2023
- 17:55 Support #13768 (Closed - End of life cycle): [SCP ID :##6880##] : Deskmate :Staff Directory Updat...
- Hi,
Kindly attend below request:-
Plese update the following staff details in the directory as follows:
1) New... - 12:09 Support #13754 (Pending Customer Feedback): [SCP ID :##6875##] : Deskmate :Staff Directory Update...
- Done by Hafiz on 5/12/2023. Pending customer review and feedback.
- 12:08 Support #13747 (Pending Customer Feedback): [SCP ID :##6870##] : Deskmate Staff Directory : Staff...
- Done by Hafiz on 1/12/2023. Pending customer review and feedback.
- 11:49 Support #13760 (Closed - End of life cycle): [SCP ID :##6879##] : Deskmate :BIMIS Portal (NEW) - ...
- Hi,
Kindly attend below request:-
Please be informed that BIMIS HA will be go live on 11 Dec 2023
Please change ...
December 04, 2023
- 17:30 Task #13746: FSD IBSCR2023004 KFH Online - Kill Switch Button
- Uploaded updated SOW
- 16:49 Task #13746 (Development / Work In Progress): FSD IBSCR2023004 KFH Online - Kill Switch Button
- '80%' because still waiting for confirmation from user
- 11:32 Support #13754 (Closed - End of life cycle): [SCP ID :##6875##] : Deskmate :Staff Directory Updat...
- Hi,
Kindly attend below request:-
Please amend the IT Staff directory accordingly.
!https://support.penril.net...
December 01, 2023
- 09:44 Support #13744 (Pending Customer Feedback): [SCP ID :##6868##] : Deskmate :KFHMB BUZZ - DEC2023
- Done. Pending customer to verify and feedback.
- 09:25 Support #13585 (Pending Customer Feedback): [SCP ID :##6748##] : VAPT Finding - JBoss Admin Inter...
November 29, 2023
- 18:39 Support #13747 (Closed - End of life cycle): [SCP ID :##6870##] : Deskmate Staff Directory : Staf...
- Hi,
Kindly attend below request:-
Please remove the following staff from the staff directory:
Staff No.
Nam... - 14:47 Task #13746 (Review BRS): FSD IBSCR2023004 KFH Online - Kill Switch Button
- To prepare the FSD document for this CR. Please refer to the attached SOW.
- 10:08 Support #13744 (Closed - End of life cycle): [SCP ID :##6868##] : Deskmate :KFHMB BUZZ - DEC2023
- Hi,
Kindly attend below request:-
Please upload the December issue of KFHMB BUZZ.
File name: KFHMB Buzz - Dec...
November 28, 2023
- 15:26 Support #13637 (Closed - End of life cycle): [SCP ID :##6777##] : Unable to Perform Fund Transfe...
- Issue closed in SCP.
- 15:25 Support #13631 (Closed - End of life cycle): [SCP ID :##6771##] : EPF File not Generated
- Issue closed in SCP.
- 15:24 Support #13725 (Closed - End of life cycle): [SCP ID :##6860##] : Deskmate : Latest list of KFHMB...
- Issue closed in SCP.
- 15:23 Support #13724 (Closed - End of life cycle): [SCP ID :##6859##] : Deskmate Staff Directory : Sta...
- Issue closed in SCP.
- 15:22 Support #13612 (Closed - End of life cycle): [SCP ID :##6769##] : Touch n Go FPX Payment Failed
- Issue closed in SCP.
- 15:19 Support #13580 (Closed - End of life cycle): [SCP ID :##6743##] : TAC Number not Shown in SMS
- Issue closed in SCP.
- 15:01 Support #13717 (Work Completed-End life cycle): [SCP ID :##6848##] : Norton Secured Logo - CMS
- Still no release to kfh.
patch: \\10.20.8.35\internet banking\20231127_6848_norton_logo - 14:58 Support #13585: [SCP ID :##6748##] : VAPT Finding - JBoss Admin Interface Access
From CF
Hi Shikin,
Step 1: Stop/Shutdown Jboss application server.
Step 2: Clear /tmp in Jboss application...- 14:54 Support #13692 (Closed - End of life cycle): [SCP ID :##6823##] : Jompay Issue
Salam Sufian,
From our investigation, we found the nbps server returned empty. Please refer to the log below for...- 14:49 Support #13663 (Work Completed-End life cycle): [SCP ID :##6797##] : RFI Crediting Window 1 engin...
- Salam Shahrul,
From our investigation, we found system unable to get response from Ethix CORE for the ibg schedule...
November 24, 2023
- 16:14 Support #13728 (Development / Work In Progress): [SCP ID :##6863##] : DuitNow transaction custome...
- Update by Hafiz on 23/11/2023;
Salam Shahrul
Please provide us item below:-
1) user name
2) rim no
3) time... - 16:07 Support #13674 (Development / Work In Progress): [SCP ID :##6808##] : RFI Crediting Window 5 03/1...
- Update by Hafiz on 5/10/2023
Pending KFH to provide below:
Salam Shahrul,
Please provide us with below item
... - 16:04 Support #13663 (Development / Work In Progress): [SCP ID :##6797##] : RFI Crediting Window 1 engi...
- Update by Hafiz on 5/10/2023;
Pending KFH to provide below request
Any update on RFI Nacha File (pnd). - 16:01 Support #13637 (Pending Customer Feedback): [SCP ID :##6777##] : Unable to Perform Fund Transfer...
- Update by Hafiz on 19/9/2023:
From our investigation. we found error code 121 ( Unknown Error ) is returned from t... - 16:00 Support #13631 (Pending Customer Feedback): [SCP ID :##6771##] : EPF File not Generated
- From our investigation, We suspect the Epf file is not generating due conjob.
Please restart cronjob since no log ... - 15:57 Support #13578 (Pending Customer Feedback): [SCP ID :##6741##] : Reset Secure Pass PIN - Invalid ...
- From our investigation, we found a missed out in the process where CMS customers should reset secure pass before logi...
- 14:21 Support #13632 (Development / Work In Progress): [SCP ID :##6772##] : Bulk Payment Status Accepte...
- 4/9/2023 - Pending KFH to provide log file from /bulkpayment\log.
7/9/2023 - Follow up on the log file - 14:14 Change #13727 (Development / Work In Progress): [SCP ID :##6862##] : Kill Switch Button
- Preparing the SOW and quotation
- 11:20 Support #13725 (Pending Customer Feedback): [SCP ID :##6860##] : Deskmate : Latest list of KFHMB ...
- Done. Pending customer to review and feedback.
- 10:31 Support #13724 (Pending Customer Feedback): [SCP ID :##6859##] : Deskmate Staff Directory : Staf...
- Done. Pending customer to review and feedback
November 23, 2023
- 12:25 Support #13728 (Closed - End of life cycle): [SCP ID :##6863##] : DuitNow transaction customer’s ...
- Hi,
Kindly attend below request:-
Our user received around 24 complaints where customer’s account debited, but th... - 10:49 Support #13717 (Development / Work In Progress): [SCP ID :##6848##] : Norton Secured Logo - CMS
- Dear Hafiz,
Please proceed with the development as SOW below:
*Section A: Scope of Work Summary*
+Business R... - 10:44 Support #13686 (Closed - End of life cycle): [SCP ID :##6818##] : Mobile App APK Update Issue
- Update by Karchun on 27/10/2023;
The server in this context refers to the machine which kfh_consumer is being host... - 10:42 Change #13588 (Pending UAT Deployment): [SCP ID :##6751##] : CR - MCMC Announcement SMS Template
- Development and SIT completed. Migration and test results were sent to KFH on 8/11/2023. Pending UAT arrangement.
- 10:39 Support #13612 (Pending Customer Feedback): [SCP ID :##6769##] : Touch n Go FPX Payment Failed
- Update by Hafiz on 1/11/2023;
From our investigation, we found out that we successfully routed the FPX to the merc... - 10:37 Support #13580 (Pending Customer Feedback): [SCP ID :##6743##] : TAC Number not Shown in SMS
- Update by Hafiz on 22/08/2023;
The patches are ready to deploy to Staging environment. Please get the patches via ... - 10:17 Support #13722 (Work Completed-End life cycle): [SCP ID :##6857##] : Approved Duitnow Transaction...
- +Update by Kahyan:+
Workaround for this issue
*Option 1 - if only 1 approver in the company*
* Update approval m...
November 22, 2023
- 16:31 Change #13727 (Development / Work In Progress): [SCP ID :##6862##] : Kill Switch Button
- Hi,
Kindly attend below request:-
As per CR attached.
November 21, 2023
- 16:53 Support #13725 (Closed - End of life cycle): [SCP ID :##6860##] : Deskmate : Latest list of KFHMB...
- Hi,
Kindly attend below request:-
Please update the latest list of KFHMB product as follows:
Deskmate Link :
...
November 20, 2023
- 12:27 Support #13722: [SCP ID :##6857##] : Approved Duitnow Transaction Pending Approval
- Dear Kahyan,
As a conversation, assigned it to you for further checking. Waiting for KFH to provide us with the at...
November 16, 2023
- 10:09 Support #13710 (Closed - End of life cycle): [SCP ID :##6841##] : Deskmate :Staff Directory (02/1...
- Issue closed in SCP.
- 10:09 Support #13707 (Closed - End of life cycle): [SCP ID :##6838##] : Deskmate :BCP Team Leader List
- Issue closed in SCP.
- 10:08 Support #13718 (Closed - End of life cycle): [SCP ID :##6849##] : Deskmate Staff Directory : Staf...
- Issue closed in SCP.
November 15, 2023
- 15:02 Support #13724 (Closed - End of life cycle): [SCP ID :##6859##] : Deskmate Staff Directory : Sta...
- Hi,
Kindly attend below request:-
Kindly upload the following staff details in the deskmate directory as follows:...
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