Activity

From November 21, 2023 to December 20, 2023

December 19, 2023

14:05 Support #13788 (New - Begin Life Cycle): [SCP ID :##6890##] : Generate EPF File Manually: Hi,
Kindly attend below request:-
Please help to generate EPF file manually from our testing environment as of tr... Zahir Abd Latif

December 18, 2023

16:14 Support #13787 (Work Completed-End life cycle): [SCP ID :##6889##] : No Email Notification Receiv...: Hi,
Kindly attend below request:-
Need your advice and expertise to check on no email notification receive for RF... Zahir Abd Latif
14:06 Support #13770 (Closed - End of life cycle): [SCP ID :##6882##] : IBG RFI WINDOW 5 DATED 06.12.20...: Issue closed in SCP. Zahir Abd Latif
14:02 Support #13780 (Closed - End of life cycle): [SCP ID :##6885##] : IBG OFI Window 1 - Duplicate Re...: Issue closed in SCP. Zahir Abd Latif
13:55 Support #13781 (Closed - End of life cycle): [SCP ID :##6886##] : CORUS Holiday Update for Year ...: Issue closed in SCP. Zahir Abd Latif
13:51 Support #13760 (Closed - End of life cycle): [SCP ID :##6879##] : Deskmate :BIMIS Portal (NEW) - ...: Issue closed in SCP. Zahir Abd Latif
13:41 Task #13746 (Development / Work In Progress): FSD IBSCR2023004 KFH Online - Kill Switch Button: Hi Amir,
I have reviewed and updated the FSD. Please take a look again at the comments section that I put in the F... Lizahwati Basirun
11:44 Support #13780 (Pending Customer Feedback): [SCP ID :##6885##] : IBG OFI Window 1 - Duplicate Ret...: related to 13770, pending feedback on long term solution Yap Kah Yan
11:43 Support #13779 (Pending Customer Feedback): [SCP ID :##6884##] : JomPAY Issue - UAT: request KFH to check with JomPAY engine vendor Yap Kah Yan
11:42 Support #13781 (Pending Customer Feedback): [SCP ID :##6886##] : CORUS Holiday Update for Year 2024: Provided script to insert holiday Yap Kah Yan
11:42 Support #13770 (Pending Customer Feedback): [SCP ID :##6882##] : IBG RFI WINDOW 5 DATED 06.12.202...: Provided chronology and root cause, pending feedback on long term solution Yap Kah Yan
11:41 Support #13760 (Pending Customer Feedback): [SCP ID :##6879##] : Deskmate :BIMIS Portal (NEW) - H...: Done by Lizah on 8/12. Pending customer feedback. Lizahwati Basirun

December 11, 2023

01:30 Support #13781 (Closed - End of life cycle): [SCP ID :##6886##] : CORUS Holiday Update for Year ...: Hi,
Kindly attend below request:-
We need to update CORUS calendar for 2024.
Kindly assist to provide the updat... Zahir Abd Latif
11:49 Support #13744 (Closed - End of life cycle): [SCP ID :##6868##] : Deskmate :KFHMB BUZZ - DEC2023: Issue closed in SCP. Zahir Abd Latif
11:48 Support #13578 (Closed - End of life cycle): [SCP ID :##6741##] : Reset Secure Pass PIN - Invalid...: Issue closed in SCP. Zahir Abd Latif
11:47 Support #13747 (Closed - End of life cycle): [SCP ID :##6870##] : Deskmate Staff Directory : Staf...: Issue closed in SCP. Zahir Abd Latif
11:46 Support #13754 (Closed - End of life cycle): [SCP ID :##6875##] : Deskmate :Staff Directory Updat...: Issue closed in SCP. Zahir Abd Latif
11:45 Support #13768 (Closed - End of life cycle): [SCP ID :##6880##] : Deskmate :Staff Directory Updat...: Issue closed in SCP. Zahir Abd Latif
11:43 Support #13780 (Closed - End of life cycle): [SCP ID :##6885##] : IBG OFI Window 1 - Duplicate Re...: Hi,
Kindly attend below request:-
We found discrepancy between IBG settlement report and OFI NACHA record for IBG... Zahir Abd Latif

December 08, 2023

15:19 Support #13779 (Closed - End of life cycle): [SCP ID :##6884##] : JomPAY Issue - UAT: Hi,
Kindly attend below request:-
Please help to check on the issue when performing JomPAY using new biller code ... Zahir Abd Latif

November 29, 2023

18:39 Support #13747 (Closed - End of life cycle): [SCP ID :##6870##] : Deskmate Staff Directory : Staf...: Hi,
Kindly attend below request:-
Please remove the following staff from the staff directory:
Staff No.
Nam... Zahir Abd Latif
14:47 Task #13746 (Review BRS): FSD IBSCR2023004 KFH Online - Kill Switch Button: To prepare the FSD document for this CR. Please refer to the attached SOW. Lizahwati Basirun
10:08 Support #13744 (Closed - End of life cycle): [SCP ID :##6868##] : Deskmate :KFHMB BUZZ - DEC2023: Hi,
Kindly attend below request:-
Please upload the December issue of KFHMB BUZZ.
File name: KFHMB Buzz - Dec... Zahir Abd Latif

November 28, 2023

15:26 Support #13637 (Closed - End of life cycle): [SCP ID :##6777##] : Unable to Perform Fund Transfe...: Issue closed in SCP. Zahir Abd Latif
15:25 Support #13631 (Closed - End of life cycle): [SCP ID :##6771##] : EPF File not Generated: Issue closed in SCP. Zahir Abd Latif
15:24 Support #13725 (Closed - End of life cycle): [SCP ID :##6860##] : Deskmate : Latest list of KFHMB...: Issue closed in SCP. Zahir Abd Latif
15:23 Support #13724 (Closed - End of life cycle): [SCP ID :##6859##] : Deskmate Staff Directory : Sta...: Issue closed in SCP. Zahir Abd Latif
15:22 Support #13612 (Closed - End of life cycle): [SCP ID :##6769##] : Touch n Go FPX Payment Failed: Issue closed in SCP. Zahir Abd Latif
15:19 Support #13580 (Closed - End of life cycle): [SCP ID :##6743##] : TAC Number not Shown in SMS: Issue closed in SCP. Zahir Abd Latif
15:01 Support #13717 (Work Completed-End life cycle): [SCP ID :##6848##] : Norton Secured Logo - CMS: Still no release to kfh.
patch: \\10.20.8.35\internet banking\20231127_6848_norton_logo Hafizudin MD
14:58 Support #13585: [SCP ID :##6748##] : VAPT Finding - JBoss Admin Interface Access: From CF
Hi Shikin,
Step 1: Stop/Shutdown Jboss application server.
Step 2: Clear /tmp in Jboss application... Hafizudin MD
14:54 Support #13692 (Closed - End of life cycle): [SCP ID :##6823##] : Jompay Issue: Salam Sufian,
From our investigation, we found the nbps server returned empty. Please refer to the log below for... Hafizudin MD
14:49 Support #13663 (Work Completed-End life cycle): [SCP ID :##6797##] : RFI Crediting Window 1 engin...: Salam Shahrul,
From our investigation, we found system unable to get response from Ethix CORE for the ibg schedule... Hafizudin MD

November 24, 2023

16:14 Support #13728 (Development / Work In Progress): [SCP ID :##6863##] : DuitNow transaction custome...: Update by Hafiz on 23/11/2023;
Salam Shahrul
Please provide us item below:-
1) user name
2) rim no
3) time... Lizahwati Basirun
16:07 Support #13674 (Development / Work In Progress): [SCP ID :##6808##] : RFI Crediting Window 5 03/1...: Update by Hafiz on 5/10/2023
Pending KFH to provide below:
Salam Shahrul,
Please provide us with below item
... Lizahwati Basirun
16:04 Support #13663 (Development / Work In Progress): [SCP ID :##6797##] : RFI Crediting Window 1 engi...: Update by Hafiz on 5/10/2023;
Pending KFH to provide below request
Any update on RFI Nacha File (pnd). Lizahwati Basirun
16:01 Support #13637 (Pending Customer Feedback): [SCP ID :##6777##] : Unable to Perform Fund Transfer...: Update by Hafiz on 19/9/2023:
From our investigation. we found error code 121 ( Unknown Error ) is returned from t... Lizahwati Basirun
16:00 Support #13631 (Pending Customer Feedback): [SCP ID :##6771##] : EPF File not Generated: From our investigation, We suspect the Epf file is not generating due conjob.
Please restart cronjob since no log ... Lizahwati Basirun
15:57 Support #13578 (Pending Customer Feedback): [SCP ID :##6741##] : Reset Secure Pass PIN - Invalid ...: From our investigation, we found a missed out in the process where CMS customers should reset secure pass before logi... Lizahwati Basirun
14:21 Support #13632 (Development / Work In Progress): [SCP ID :##6772##] : Bulk Payment Status Accepte...: 4/9/2023 - Pending KFH to provide log file from /bulkpayment\log.
7/9/2023 - Follow up on the log file Lizahwati Basirun
14:14 Change #13727 (Development / Work In Progress): [SCP ID :##6862##] : Kill Switch Button: Preparing the SOW and quotation
Lizahwati Basirun
11:20 Support #13725 (Pending Customer Feedback): [SCP ID :##6860##] : Deskmate : Latest list of KFHMB ...: Done. Pending customer to review and feedback. Lizahwati Basirun
10:31 Support #13724 (Pending Customer Feedback): [SCP ID :##6859##] : Deskmate Staff Directory : Staf...: Done. Pending customer to review and feedback Lizahwati Basirun

November 23, 2023

12:25 Support #13728 (Closed - End of life cycle): [SCP ID :##6863##] : DuitNow transaction customer’s ...: Hi,
Kindly attend below request:-
Our user received around 24 complaints where customer’s account debited, but th... Zahir Abd Latif
10:49 Support #13717 (Development / Work In Progress): [SCP ID :##6848##] : Norton Secured Logo - CMS: Dear Hafiz,
Please proceed with the development as SOW below:
*Section A: Scope of Work Summary*
+Business R... Lizahwati Basirun
10:44 Support #13686 (Closed - End of life cycle): [SCP ID :##6818##] : Mobile App APK Update Issue: Update by Karchun on 27/10/2023;
The server in this context refers to the machine which kfh_consumer is being host... Lizahwati Basirun
10:42 Change #13588 (Pending UAT Deployment): [SCP ID :##6751##] : CR - MCMC Announcement SMS Template: Development and SIT completed. Migration and test results were sent to KFH on 8/11/2023. Pending UAT arrangement. Lizahwati Basirun
10:39 Support #13612 (Pending Customer Feedback): [SCP ID :##6769##] : Touch n Go FPX Payment Failed: Update by Hafiz on 1/11/2023;
From our investigation, we found out that we successfully routed the FPX to the merc... Lizahwati Basirun
10:37 Support #13580 (Pending Customer Feedback): [SCP ID :##6743##] : TAC Number not Shown in SMS: Update by Hafiz on 22/08/2023;
The patches are ready to deploy to Staging environment. Please get the patches via ... Lizahwati Basirun
10:17 Support #13722 (Work Completed-End life cycle): [SCP ID :##6857##] : Approved Duitnow Transaction...: +Update by Kahyan:+
Workaround for this issue
*Option 1 - if only 1 approver in the company*
* Update approval m... Lizahwati Basirun

November 22, 2023

16:31 Change #13727 (Development / Work In Progress): [SCP ID :##6862##] : Kill Switch Button: Hi,
Kindly attend below request:-
As per CR attached.
Zahir Abd Latif

November 21, 2023

16:53 Support #13725 (Closed - End of life cycle): [SCP ID :##6860##] : Deskmate : Latest list of KFHMB...: Hi,
Kindly attend below request:-
Please update the latest list of KFHMB product as follows:
Deskmate Link :
... Zahir Abd Latif

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