Activity

From July 24, 2016 to August 22, 2016

August 19, 2016

10:41 Support #6521: [SCP ID :##3334##] : En. Shaiful performed Fav. Instant Transfer and get Session E...
Root Cause:
Null value for payment type due to old data, added before instant transfer implementation
Fix:
Updat...
Yap Kah Yan
10:38 Support #6521 (Pending Customer Feedback): [SCP ID :##3334##] : En. Shaiful performed Fav. Instan...
+app2 svr1+
[8/17/16 16:48:04:614 SGT] 00000049 SystemOut O [17/08/2016] [16:48:04:614] [ERROR] [IBInterbankFu...
Yap Kah Yan
10:33 Task #6499 (Pending Customer Feedback): [SCP ID :##3321##] : Unable to make instant transfer due ...
No issue reported after deployment at 13/8/2016.
Asked user to retest.
Yap Kah Yan

August 18, 2016

12:43 Support #6522 (Closed - End of life cycle): [SCP ID :##3335##] : Forgot Password - Account has be...
Hi,
Kindly attend below request:
Pelanggan lupa password Agronet, namun apabila beliau membuat pilihan ' Forgot M...
Zahir Abd Latif
12:04 Support #6521 (Development / Work In Progress): [SCP ID :##3334##] : En. Shaiful performed Fav. I...
+App1-RIB log+
[2016-08-17 16:49:54,498 ERROR](com.ib.common.utils.IBControllerAction) -
com.ib.common.error.excep...
Yap Kah Yan
11:31 Support #6521 (Closed - End of life cycle): [SCP ID :##3334##] : En. Shaiful performed Fav. Insta...
Hi,
Kindly attend below request:
Kindly check urgently.

En. Shaiful performed Fav. Instant Transfer and get S...
Zahir Abd Latif

August 16, 2016

15:37 Support #6119 (Closed - End of life cycle): [SCP ID :##3031##] : INTERNET BANKING PENTEST 2016.
Issue closed in SCP. Zahir Abd Latif
15:01 Support #6509 (Closed - End of life cycle): [SCP ID :##3328##] : No error message display for TNB...
Issue closed in SCP. Zahir Abd Latif
12:26 Support #6513 (Closed - End of life cycle): [SCP ID :##3329##] : MASALAH NOMBOR TAC (AGRONET)
Issue closed in SCP. Zahir Abd Latif
12:24 Support #6513: [SCP ID :##3329##] : MASALAH NOMBOR TAC (AGRONET)
Hi Zahir,
Please help to close case.
Old issue, wrongly reported.
Yap Kah Yan
10:54 Support #6513 (Closed - End of life cycle): [SCP ID :##3329##] : MASALAH NOMBOR TAC (AGRONET)
Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue:

Sejumlah pelanggan telah...
Zahir Abd Latif
09:11 Task #6500 (Closed - End of life cycle): [SCP ID :##3322##] : Dynamic Report: Download excel only...
Issue closed in SCP. Zahir Abd Latif
09:09 Task #6500: [SCP ID :##3322##] : Dynamic Report: Download excel only show 2000 record
deployed to prod at 13/8/2016 Yap Kah Yan
08:45 Support #6509 (Pending Customer Feedback): [SCP ID :##3328##] : No error message display for TNB ...
Root Cause:
Not getting the error message when performing fav bill payment
Fixes:
To get error message when per...
Yap Kah Yan

August 15, 2016

11:49 Support #6509 (Closed - End of life cycle): [SCP ID :##3328##] : No error message display for TNB...
Hi,
Kindly attend below request:
Please help to check and fix below issue:
No error message display for TNB bi...
Zahir Abd Latif

August 11, 2016

16:22 Support #6480 (Closed - End of life cycle): [SCP ID :##3310##] : IBG transaction unsuccessful.
Issue closed in SCP. Zahir Abd Latif
10:04 IBAM Support #6436 (Closed - End of life cycle): [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT WAS...
Issue closed in SCP. Zahir Abd Latif
10:03 Support #6438 (Closed - End of life cycle): [SCP ID :##3273##] : eIBFT - Payment Type display '0
Issue closed in SCP. Zahir Abd Latif

August 10, 2016

14:55 Support #6438 (Pending Customer Feedback): [SCP ID :##3273##] : eIBFT - Payment Type display '0
Yap Kah Yan
14:14 Task #6499 (Development / Work In Progress): [SCP ID :##3321##] : Unable to make instant transfer...
suggest user to perform transaction again to capture the details. Yap Kah Yan
14:12 Task #6500 (Pending Customer Feedback): [SCP ID :##3322##] : Dynamic Report: Download excel only ...
Root cause: report is limited to 2000 records
Fix: change report to have same records as result screen
Yap Kah Yan
11:16 Task #6500 (Closed - End of life cycle): [SCP ID :##3322##] : Dynamic Report: Download excel only...
Hi Kah Yan,
Kindly attend below request....
Nurul Akmal
11:06 Task #6499 (Closed - End of life cycle): [SCP ID :##3321##] : Unable to make instant transfer due...
Hi Kahyan,
Kindly attend below request....
Nurul Akmal
09:07 IBAM Support #6436 (Pending Customer Feedback): [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT WAS ...
Deployed to production at 6/8/2016 Yap Kah Yan

August 05, 2016

10:52 IBAM Support #6436 (Pending Prod Deployment): [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT WAS NO...
deploying at 6/8/2016 ID056 Yap Kah Yan
10:51 Support #6438 (Pending Prod Deployment): [SCP ID :##3273##] : eIBFT - Payment Type display '0
deploying at 6/8/2016 ID056 Yap Kah Yan

August 02, 2016

17:31 Support #6480 (Pending Customer Feedback): [SCP ID :##3310##] : IBG transaction unsuccessful.
Root Cause: Socket Timeout at Host. Yap Kah Yan
16:44 Support #6480 (Closed - End of life cycle): [SCP ID :##3310##] : IBG transaction unsuccessful.
Hi,
Kindly attend below request:
Please help to check. IBG transaction unsuccessful. Details as below:
RIB Tra...
Zahir Abd Latif

July 28, 2016

17:45 IBAM Support #6406 (Closed - End of life cycle): [SCP ID :##3244##] : Dynamic Report, Error while per...
Issue closed in SCP. Zahir Abd Latif
17:43 Support #6462 (Closed - End of life cycle): [SCP ID :##3295##] : SI transaction not pickup by SI ...
Issue closed in SCP. Zahir Abd Latif
17:42 Support #6461 (Closed - End of life cycle): [SCP ID :##3294##] : CA complaint account always been...
Issue closed in SCP. Zahir Abd Latif
17:41 Support #6450 (Closed - End of life cycle): [SCP ID :##3286##] : FABULOUS ART : Token Issue
Issue closed in SCP. Zahir Abd Latif
08:57 Support #6438 (System Integration Test): [SCP ID :##3273##] : eIBFT - Payment Type display '0
Problem still persist after deployment for fav eibft (confirm page). Issue was reported in result page.
Pending to t...
Yap Kah Yan
08:53 Support #6450: [SCP ID :##3286##] : FABULOUS ART : Token Issue
Reply from Secure SecureMetric
Dear NORAZLILAH BINTI KHAMDAN,
Thank you for your request. Your ticket number...
Yap Kah Yan
08:52 Support #6461 (Pending Customer Feedback): [SCP ID :##3294##] : CA complaint account always been ...
Root cause:
The user is locked due to exceed dormancy period (30 days)
In the logs, we found that user was locked...
Yap Kah Yan
08:50 Support #6462 (Pending Customer Feedback): [SCP ID :##3295##] : SI transaction not pickup by SI e...
Root cause:
SI transaction (pay later) was approved (7:24M) after SI Engine run time (7AM).
Yap Kah Yan

July 27, 2016

15:12 Support #6462 (Closed - End of life cycle): [SCP ID :##3295##] : SI transaction not pickup by SI ...
Hi,
Kindly attend below request:
Kindly need your assistance to check on this transaction:
1. Customer initia...
Zahir Abd Latif
14:54 Support #6461 (Closed - End of life cycle): [SCP ID :##3294##] : CA complaint account always been...
Hi,
Kindly attend below request:
Please help to check this issue.
CA details:

User ID: 481
Username: ...
Zahir Abd Latif
11:20 IBAM Support #6436 (System Integration Test): [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT WAS NO...
Provided script to SIT Yap Kah Yan

July 26, 2016

17:24 Support #6450 (Pending Customer Feedback): [SCP ID :##3286##] : FABULOUS ART : Token Issue
From the logs we found that after calling token sync service (provided by secure metrics), return error code which is... Yap Kah Yan
14:48 Support #6419 (Closed - End of life cycle): [SCP ID :##3256##] : Unable to perform fund transfer ...
Issue closed in SCP. Zahir Abd Latif
14:41 Support #6450 (Closed - End of life cycle): [SCP ID :##3286##] : FABULOUS ART : Token Issue
Hi,
Kindly attend below request:
Kindly need your help to check this matter:
1. Customerunable to login as...
Zahir Abd Latif
10:51 Support #6380 (Closed - End of life cycle): [SCP ID :##3205##] : Koperasi BPM issue
Issue closed in SCP. Zahir Abd Latif
10:47 Support #6382 (Closed - End of life cycle): [SCP ID :##3207##] : IBG transaction details not disp...
Issue closed in SCP. Zahir Abd Latif
10:47 Support #6381 (Closed - End of life cycle): [SCP ID :##3206##] : RIB/BIB report date 21062016 not...
Issue closed in SCP. Zahir Abd Latif
10:46 Support #6356 (Closed - End of life cycle): [SCP ID :##3194##] : KADA - APPROVER UNABLE TO PERFOR...
Issue closed in SCP. Zahir Abd Latif
10:45 Support #6333 (Closed - End of life cycle): [SCP ID :##3177##] : VB CHECKER UNABLE TO APPROVED CR...
Issue closed in SCP. Zahir Abd Latif
10:44 Support #6334 (Closed - End of life cycle): [SCP ID :##3178##] : Retrieve Username, error This ac...
Issue closed in SCP. Zahir Abd Latif
10:39 Support #6438 (Pending Customer Feedback): [SCP ID :##3273##] : eIBFT - Payment Type display '0
Pending user to retest after deployment at 23/7/2016. Yap Kah Yan
10:30 Support #6417 (Closed - End of life cycle): [SCP ID :##3254##] : Perform IBG transaction, error "...
Issue closed in SCP. Zahir Abd Latif
10:28 Support #6410 (Closed - End of life cycle): [SCP ID :##3246##] : Bene acct no for fav interbank t...
Issue closed in SCP. Zahir Abd Latif
09:58 Support #6419: [SCP ID :##3256##] : Unable to perform fund transfer : MDI IRAU TRADING : Incident...
Requested user to update payment type at favourite maintenance.
Root cause: not able to get processing code due to...
Yap Kah Yan
09:51 Support #6358 (Closed - End of life cycle): [SCP ID :##3196##] : Approver cannot login.
Issue closed in SCP. Zahir Abd Latif

July 25, 2016

17:27 IBAM Support #6436 (Development / Work In Progress): [SCP ID :##3271##] : DATA IN IBAM DYNAMIC REPORT...
+BIB Register Company+
create view BIB_REGISTRATION_VIEW AS
SELECT
company.COMPANY_ID as TRNX_ID,
company.HO...
Yap Kah Yan
 

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