Activity
From September 02, 2018 to October 01, 2018
September 27, 2018
- 17:56 Support #8801 (Pending Customer Feedback): SCP ID :##4731##] : cannot approve trnx - error servic...
- This issue happened due to UPASS 2 Windows Server getting maximum connections reached.
This issue is same as yester... - 17:55 Support #8802 (Pending Customer Feedback): SCP ID :##4732##] : PDK Rumah Sayangku initiator : Pdk...
- Issue is cause by no response from fuse, below is the log snippet.
[9/27/18 11:41:41:040 SGT] 000037cd SystemOut ... - 17:43 Support #8803 (Pending Customer Feedback): SCP ID :##4733##] : FTL - Service is currently unavail...
- Issue cause by Windows server getting maximum connection . and the SM sent us response 24, possible default error cod...
- 15:52 Support #8803 (Closed - End of life cycle): SCP ID :##4733##] : FTL - Service is currently unavai...
- Hi,
Kindly attend below request:
Mohon semakan dimana pelanggan cuba untuk membuat first time login sebagai appr... - 15:27 Support #8802 (Closed - End of life cycle): SCP ID :##4732##] : PDK Rumah Sayangku initiator : Pd...
- Hi,
Kindly attend below request:-
PDK Rumah Sayangku initiator : PdktpgRs click bulk payment file upload, facing ... - 15:24 Support #8801 (Closed - End of life cycle): SCP ID :##4731##] : cannot approve trnx - error servi...
- Hi,
Kindly attend below request:-
ZS armin approver cannot approve transaction due to error' Service is current U...
September 25, 2018
- 13:12 Support #8798 (Closed - End of life cycle): Re: [Request ID :##4728##] : Cannot proceed instant trf
- Issue closed in SCP.
Root Cause:
IB received Async operation timed out from Beans.
javax.xml.ws.WebServiceExce... - 10:12 Support #8798: Re: [Request ID :##4728##] : Cannot proceed instant trf
- Dear Akmal,
Nanti tolong hantar email to close this issue.
Thanks - 10:10 Support #8798 (Pending Customer Feedback): Re: [Request ID :##4728##] : Cannot proceed instant trf
- Root Cause:
IB received Async operation timed out from Beans.
javax.xml.ws.WebServiceException: java.net.SocketTi... - 09:42 Support #8798 (Closed - End of life cycle): Re: [Request ID :##4728##] : Cannot proceed instant trf
- Step
Kindly attend below case...
September 21, 2018
- 16:53 Support #8794 (Pending Customer Feedback): SCP ID :##4727##] : Cannot login approver (0234790 ) P...
- 09:51 Support #8794 (Development / Work In Progress): SCP ID :##4727##] : Cannot login approver (023479...
- Pending Secure Metrics to feedback on why token is disabled.
Checked in OTP Center, have 2 active tokens with disabl... - 09:48 Support #8794 (Closed - End of life cycle): SCP ID :##4727##] : Cannot login approver (0234790 ) ...
- Hi,
Kindly attend below request:
Customer unable to login
1. error ‘your security token is inactive’
2. activ...
September 18, 2018
- 14:42 Support #8790 (Closed - End of life cycle): SCP ID :##4723##] : Agronetbiz customer unable to com...
- Issue closed in SCP.
- 14:42 Support #8789 (Closed - End of life cycle): SCP ID :##4722##] : account & banking - financing
- Issue closed in SCP.
- 14:41 Support #8788 (Closed - End of life cycle): SCP ID :##4721##] : Login agronet - session expired
- Issue closed in SCP.
- 14:41 Support #8785 (Closed - End of life cycle): SCP ID :##4718##] : AGRONetBIZ customer unable to login
- Issue closed in SCP.
- 14:40 Support #8786 (Closed - End of life cycle): SCP ID :##4719##] : BIB-UNABLE TO DO FTL (ID-0233269)...
- Issue closed in SCP.
September 14, 2018
- 12:14 Support #8790 (Pending Customer Feedback): SCP ID :##4723##] : Agronetbiz customer unable to comp...
- Patch at D:\was-workspace\01 Download WAR files from Penril\4723-Agronetbiz customer unable to complete FTL with erro...
- 09:46 Support #8778 (Closed - End of life cycle): SCP ID :##4714##] : BIB - Jompay transaction status =...
- Issue closed in SCP.
- 09:46 Support #8776 (Closed - End of life cycle): SCP ID :##4712##] : Approver unable to approve Accoun...
- Issue closed in SCP.
- 09:03 Support #8789 (Pending Customer Feedback): SCP ID :##4722##] : account & banking - financing
- Root Cause: Filtering did not cater for Financing Account Type.
Please note that Financing account will not go thr... - 09:03 Support #8788 (Pending Customer Feedback): SCP ID :##4721##] : Login agronet - session expired
- Root Cause: Filtering did not cater for Financing Account Type.
Please note that Financing account will not go thr...
September 13, 2018
- 18:06 Support #8791 (Work Completed-End life cycle): SCP ID :##4724##] : unable to activate security to...
- Hi,
Kindly attend below request:-
Kindly assist for Agronetbiz issue as below:
1. Single user unable to a... - 16:20 Support #8790 (Closed - End of life cycle): SCP ID :##4723##] : Agronetbiz customer unable to com...
- Hi,
Kindly attend below request:-
Kindly assist on this, Agronetbiz customer unable to complete FTL with error to... - 09:31 Support #8789 (Closed - End of life cycle): SCP ID :##4722##] : account & banking - financing
- Hi,
Kindly attend below request:-
Customer get session expired when accessing to account details/estatement for f... - 09:29 Support #8788 (Closed - End of life cycle): SCP ID :##4721##] : Login agronet - session expired
- Hi,
Kindly attend below request:-
Please help to check. Certain customer getting expired when login to agronet.
...
September 12, 2018
- 14:20 Support #8785 (Pending Customer Feedback): SCP ID :##4718##] : AGRONetBIZ customer unable to login
- Root Cause: Error Code 125 (OTP Replay) from Secure Metrics
Checked: after 10:35am, user able to login and perform t... - 13:38 Support #8786 (Pending Customer Feedback): SCP ID :##4719##] : BIB-UNABLE TO DO FTL (ID-0233269) ...
- Findings: Secure Metrics response 200 (Token is already binded).
Solution:
1. Check in OTPCenter whether token is ... - 12:36 Support #8786 (Closed - End of life cycle): SCP ID :##4719##] : BIB-UNABLE TO DO FTL (ID-0233269)...
- Hi,
Kindly attend below request:-
Kindly assist to check on this, customer unable to perform FTL, page loading to... - 12:33 Support #8785 (Closed - End of life cycle): SCP ID :##4718##] : AGRONetBIZ customer unable to login
- Hi,
Kindly attend below request:-
AGRONetBIZ customer unable to login, page loading too long until Session expire...
September 05, 2018
- 15:26 Support #8772 (Closed - End of life cycle): SCP ID :##4708##] : Bulk payment status not update
- Issue closed in SCP.
- 15:24 Support #8759 (Closed - End of life cycle): SCP ID :##4698##] : Click SOCSO/LHDN navigation - ses...
- Issue closed in SCP.
- 15:23 Support #8755 (Closed - End of life cycle): SCP ID :##4694##] : Reset password - session expired
- Issue closed in SCP.
September 03, 2018
- 17:23 Support #8779 (Pending Customer Feedback): SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session ...
- suspect user token type is NULL or empty
2018/09/03 12:54:09:065 INFO my.com.upass.UPassControllerV2: SP_VerifySt... - 15:19 Support #8779 (Closed - End of life cycle): SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session...
- Hi,
Kindly attend below request:-
Customer, ZS Armin approver user (username : approver02) try to login around 10... - 11:41 Support #8778 (Pending Customer Feedback): SCP ID :##4714##] : BIB - Jompay transaction status = ...
- Error returned when call NotifyCompletion message.
[2018-08-30 11:07:56,601 ERROR](com.ib.enterprise.services.inte... - 11:09 Support #8778: SCP ID :##4714##] : BIB - Jompay transaction status = pending
- Ila (Agrobank) mentioned that this customer faced this issue since Feb 2018
- 10:52 Support #8778 (Closed - End of life cycle): SCP ID :##4714##] : BIB - Jompay transaction status =...
- Hi,
Kindly attend below request:-
All approved Jompay transaction company JMB BTS 2 (BLOK F & G) status = pending... - 09:39 Support #8772 (Pending Prod Deployment): SCP ID :##4708##] : Bulk payment status not update
- Issue is cause by Bulk Cron overwrite the status when the approver reject the transaction.
As you can see from belo...
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