Activity

From May 16, 2016 to June 14, 2016

June 14, 2016

16:11 Support #6353 (Closed - End of life cycle): [SCP ID :##3191##] : WEBSITE & DESKMATE - update of i...
Hi,
Kindly attend below request:
Please update: Mplus rates (May)
https://www.kfhonline.com.my/kfhmb/v2/prog... Zahir Abd Latif
15:28 Support #6352 (Closed - End of life cycle): [SCP ID :##3190##] : WEBSITE - CORPORATE INFO(14/06/2...
Hi,
Kindly attend below request:
Pls update accordingly:
1.To change pdf document for Deposits & Investment
... Zahir Abd Latif
12:36 Support #6347 (Closed - End of life cycle): [SCP ID :##3186##] : DESKMATE: Delegation of Authorit...
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
12:36 Support #6348 (Closed - End of life cycle): [SCP ID :##3187##] : DESKMATE: Risk Management - Remo...
Verified by Azli
Issue closed in SCP. Zahir Abd Latif
12:34 Support #6345 (Closed - End of life cycle): [SCP ID :##3184##] : DESKMATE - upload CIRCULARS.
Verified by Akmal.
Issue closed in SCP. Zahir Abd Latif
12:28 Support #6349 (Closed - End of life cycle): [SCP ID :##3188##] : DESKMATE: HCD Bank Account No Up...
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
12:21 Support #6345 (Pending Customer Feedback): [SCP ID :##3184##] : DESKMATE - upload CIRCULARS.
Zahir Abd Latif
12:17 Support #6348 (Pending Customer Feedback): [SCP ID :##3187##] : DESKMATE: Risk Management - Remov...
Zahir Abd Latif
12:17 Support #6347 (Pending Customer Feedback): [SCP ID :##3186##] : DESKMATE: Delegation of Authority...
Zahir Abd Latif
12:16 Support #6349 (Pending Customer Feedback): [SCP ID :##3188##] : DESKMATE: HCD Bank Account No Upd...
Zahir Abd Latif
12:05 Support #6336 (Closed - End of life cycle): [SCP ID :##3180##] : WEBSITE - highlights section - ...
Issue closed in SCP. Zahir Abd Latif
12:03 Support #6301 (Closed - End of life cycle): [SCP ID :##3161##] : WEBSITE: Debit Card-i Updates
Issue closed in SCP. Zahir Abd Latif
12:01 Support #6323 (Closed - End of life cycle): [SCP ID :##3172##] : [URGENT] DESKMATE: Directory Upd...
Issue closed in SCP. Zahir Abd Latif
12:01 Support #6331 (Closed - End of life cycle): [SCP ID :##3176##] : WEBSITE BANNER---- replace
Issue closed in SCP. Zahir Abd Latif
09:31 Support #6349 (Closed - End of life cycle): [SCP ID :##3188##] : DESKMATE: HCD Bank Account No Up...
Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&task=cat_view&gid=157&Ite... Zahir Abd Latif
09:26 Support #6348 (Closed - End of life cycle): [SCP ID :##3187##] : DESKMATE: Risk Management - Remo...
Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/
!https://support.penril.net/inlineimages/WorkOr... Zahir Abd Latif
09:21 Support #6347 (Closed - End of life cycle): [SCP ID :##3186##] : DESKMATE: Delegation of Authorit...
Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=525&Item... Zahir Abd Latif
09:13 Support #6346 (Closed - End of life cycle): [SCP ID :##3185##] : SI Failed and Error Page at CORU...
Hi,
Kindly attend below request:
We encountered the below 3 issues and suspect that these issues are inter-relate... Zahir Abd Latif
09:09 Support #6345 (Closed - End of life cycle): [SCP ID :##3184##] : DESKMATE - upload CIRCULARS.
Hi,
Kindly attend below request:
Please upload accordingly in:
HR MATTERS>CIRCULARS>2016 Zahir Abd Latif

June 13, 2016

11:10 Support #6330 (Closed - End of life cycle): [SCP ID :##3175##] : DESKMATE: Directory Update - New...
This case has been close and verified by Azli, Zahir Abd Latif
10:45 Support #6323 (Pending Customer Feedback): [SCP ID :##3172##] : [URGENT] DESKMATE: Directory Upda...
Update by Athira, Jun 8, 2016 10:20 AM:-... Zahir Abd Latif
10:37 Support #6331 (Pending Customer Feedback): [SCP ID :##3176##] : WEBSITE BANNER---- replace
Update by Athira, Jun 8, 2016 02:35 PM:-... Zahir Abd Latif
10:26 Support #6335 (Closed - End of life cycle): [SCP ID :##3179##] : WEBSITE & DESKMATE - CORPORATE ...
Verified by Akmal.
Issue closed in SCP. Zahir Abd Latif
09:50 Support #6335 (Pending Customer Feedback): [SCP ID :##3179##] : WEBSITE & DESKMATE - CORPORATE I...
Zahir Abd Latif

June 10, 2016

11:34 Support #6250 (Pending Customer Feedback): [SCP ID :##3121##] : Bulk Error Insufficient Acc Balance
Salam Hafiz,
Kindly assist to update the root cause for this issue since you already provided the patches on 06/06... Lizahwati Basirun
08:59 Support #6321 (Closed - End of life cycle): [SCP ID :##3170##] : WEBSITE: Consumer Banking Update...
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

June 09, 2016

15:30 Support #6336 (Pending Customer Feedback): [SCP ID :##3180##] : WEBSITE - highlights section - r...
Zahir Abd Latif
15:30 Support #6321 (Pending Customer Feedback): [SCP ID :##3170##] : WEBSITE: Consumer Banking Updates...
Zahir Abd Latif
13:28 Support #6336 (Closed - End of life cycle): [SCP ID :##3180##] : WEBSITE - highlights section - ...
Hi,.
Kindly attend below request:
1. Remove - NOTICE OF TEMPORARY DISRUPTION OF SERVICE
2. REPLACE WITH: Safet... Zahir Abd Latif
11:46 Support #6335 (Closed - End of life cycle): [SCP ID :##3179##] : WEBSITE & DESKMATE - CORPORATE ...
Hi,
Kindly attend below request:
1. Pls remove Mr Gopala profile and pic.
2. Pls put the following text to the e... Zahir Abd Latif
10:37 Support #6245 (Closed - End of life cycle): [SCP ID :##3119##] : OFI File changes.
Issue closed in SCP. Zahir Abd Latif
10:36 Support #6277 (Closed - End of life cycle): [SCP ID :##3141##] : TAC invalid for instance 7210.
Issue closed in SCP. Zahir Abd Latif
09:42 Support #6324 (Closed - End of life cycle): [SCP ID :##3173##] : [URGENT] DESKMATE: Directory Upd...
Verified by Akmal.
Issue closed in SCP. Zahir Abd Latif
09:15 Support #6324 (Pending Customer Feedback): [SCP ID :##3173##] : [URGENT] DESKMATE: Directory Upda...
Zahir Abd Latif
09:11 Support #6317 (Closed - End of life cycle): [SCP ID :##3169##] : DESKMATE - directory (2)
Issue closed in SCP. Zahir Abd Latif
09:10 Support #6289 (Closed - End of life cycle): [SCP ID :##3149##] : Failed to perform Open 3rd Part...
Issue closed in SCP. Zahir Abd Latif

June 08, 2016

14:04 Support #6331 (Closed - End of life cycle): [SCP ID :##3176##] : WEBSITE BANNER---- replace
Hi,
Kindly attend below request:
Please remove BANNER 3 and replace with the attached at the same location.
Zahir Abd Latif
13:02 Support #6330 (Closed - End of life cycle): [SCP ID :##3175##] : DESKMATE: Directory Update - New...
Hi,
Kindly attend below request:
To update in New Hire and Directory (existing format to follow) as follows:
1... Zahir Abd Latif
10:15 Support #6289 (Pending Customer Feedback): [SCP ID :##3149##] : Failed to perform Open 3rd Party...
Update by Hafiz, Jun 6, 2016 01:11 PM:-... Zahir Abd Latif
10:00 Support #6317 (Pending Customer Feedback): [SCP ID :##3169##] : DESKMATE - directory (2)
Zahir Abd Latif
09:56 Support #6286 (Closed - End of life cycle): [SCP ID :##3147##] : WEBSITE - CORPORATE INFO - HIGHL...
Issue closed in SCP. Zahir Abd Latif
09:54 Support #6302 (Closed - End of life cycle): [SCP ID :##3162##] : WEBSITE: Additional Running Banner.
Issue closed in SCP. Zahir Abd Latif
09:37 Support #6324 (Closed - End of life cycle): [SCP ID :##3173##] : [URGENT] DESKMATE: Directory Upd...
Hi Athira,
Kindly attend below request.
1. to rename Consumer Banking to Deputy CEO's Office & Consumer Banking
... Zahir Abd Latif
09:32 Support #6301: [SCP ID :##3161##] : WEBSITE: Debit Card-i Updates
Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks. Zahir Abd Latif
09:15 Support #6323 (Closed - End of life cycle): [SCP ID :##3172##] : [URGENT] DESKMATE: Directory Upd...
Hi,
Kindly attend below request.
Details as follow:
Name: Nor Azzam Abdul Jalil
Staff ID: 16-1519
Ext: 0866
D... Zahir Abd Latif

June 07, 2016

16:01 Support #6288 (Work Completed-End life cycle): [SCP ID :##3148##] : WEBSITE: eBillers Update
Anonymous
15:37 Support #6321 (Closed - End of life cycle): [SCP ID :##3170##] : WEBSITE: Consumer Banking Update...
Dear Athira,
Kindly attend below request.... Nurul Akmal
15:31 Support #6315 (Work Completed-End life cycle): [SCP ID :##3167##] : DESKMATE - directory.
Anonymous
15:30 Support #6316 (Work Completed-End life cycle): [SCP ID :##3168##] : DESKMATE - directory (1)
Because of unstable internet line, the task has been hold for one day. Anonymous
15:29 Support #6315: [SCP ID :##3167##] : DESKMATE - directory.
Because of unstable internet line, the task has been hold for one day. Anonymous

June 06, 2016

14:48 Support #6317 (Closed - End of life cycle): [SCP ID :##3169##] : DESKMATE - directory (2)
Hi,
Kindly attend below request.
Operations directory - changes to be sent via mail. Zahir Abd Latif
14:47 Support #6316 (Work Completed-End life cycle): [SCP ID :##3168##] : DESKMATE - directory (1)
Hi,
Kindly attend below request.
Taman Permata Branch - details will be sent via email. Zahir Abd Latif
14:36 Support #6315 (Work Completed-End life cycle): [SCP ID :##3167##] : DESKMATE - directory.
Hi,
Kindly attend below request.
Changes to the directory for KL Main branch. Unable to send changes on the body... Zahir Abd Latif
09:35 Support #6241 (Closed - End of life cycle): [SCP ID :##3117##] : Bulk Cancelled but Still Execute.
Issue closed in SCP. Zahir Abd Latif

June 03, 2016

15:45 Support #6305 (Closed - End of life cycle): [SCP ID :##3165##] : WEBSITE: Latest Promotions Tab.
Issue closed in SCP. Zahir Abd Latif
15:43 Support #6302 (Pending Customer Feedback): [SCP ID :##3162##] : WEBSITE: Additional Running Banner.
Update by Athira, Jun 3, 2016 12:49 PM:-... Zahir Abd Latif
15:37 Support #6288 (Development / Work In Progress): [SCP ID :##3148##] : WEBSITE: eBillers Update
Update by Azli, May 26, 2016 08:45 AM:-... Zahir Abd Latif
15:33 Support #6286 (Pending Customer Feedback): [SCP ID :##3147##] : WEBSITE - CORPORATE INFO - HIGHLI...
This issue required IT to deploy into production server. Please get new patches from below path:-
\\10.20.8.35\int... Zahir Abd Latif
15:29 Support #6257 (Development / Work In Progress): [SCP ID :##3127##] : e-IBFT transaction not refle...
Zahir Abd Latif
15:28 Support #6246 (Development / Work In Progress): [SCP ID :##3120##] : KFHIB15 SBConsole - unable t...
Zahir Abd Latif
15:28 Support #6250 (Development / Work In Progress): [SCP ID :##3121##] : Bulk Error Insufficient Acc ...
Zahir Abd Latif
15:26 Support #6256 (Development / Work In Progress): [SCP ID :##3126##] : Unsuccessful BVMC Report
Zahir Abd Latif
15:21 Support #6216 (Pending Customer Feedback): [SCP ID :##3086##] : Prepaid Top Up via KFH Online (Di...
Zahir Abd Latif
15:18 Support #6192 (Closed - End of life cycle): [SCP ID :##3071##] : CMS Labuan - JPY payment failed ...
Issue closed in SCP. Zahir Abd Latif
15:06 Support #6306 (Closed - End of life cycle): [SCP ID :##3166##] : WEBSITE: PDM Update - Gold Chequ...
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
11:58 Support #6306 (Closed - End of life cycle): [SCP ID :##3166##] : WEBSITE: PDM Update - Gold Chequ...
Hi,
Kindly attend below request:
to upload banner, replace current banner #5 (umobile) but remain it as banner #5... Zahir Abd Latif
10:02 Support #6245 (Pending Customer Feedback): [SCP ID :##3119##] : OFI File changes.
Update by Hafiz, May 31, 2016 08:53 PM:-... Zahir Abd Latif
09:56 Support #6277 (Pending Customer Feedback): [SCP ID :##3141##] : TAC invalid for instance 7210.
Update by Hafiz, May 31, 2016 11:12 AM:-... Zahir Abd Latif
09:38 Support #6276 (Closed - End of life cycle): [SCP ID :##3140##] : Labuan Logger
Issue closed in SCP. Zahir Abd Latif

June 02, 2016

16:01 Support #6241 (Pending Customer Feedback): [SCP ID :##3117##] : Bulk Cancelled but Still Execute.
Patch already provided by Hafiz under path
\\10.20.8.35\internet banking\20160601_3117_bulk_cancel Ngoh Chee Ping
11:59 Support #6304 (Closed - End of life cycle): [SCP ID :##3164##] : WEBSITE - CORPORATE INFO URGENT ...
Verified by Akmal.
Issue closed in SCP. Zahir Abd Latif
11:56 Support #6305 (Closed - End of life cycle): [SCP ID :##3165##] : WEBSITE: Latest Promotions Tab.
Hi,
Kindly attend below request.
http://www.kfh.com.my/kfhmb/
To display all current promotions in the Latest ... Zahir Abd Latif
11:17 Support #6304 (Closed - End of life cycle): [SCP ID :##3164##] : WEBSITE - CORPORATE INFO URGENT ...
Hi,
Kindly attend below request.
Pls include a NEW name, AFTER CEO & MD:
DEPUTY CHIEF EXECUTIVE OFFICER & CHIE... Zahir Abd Latif

June 01, 2016

12:56 Support #6302 (Closed - End of life cycle): [SCP ID :##3162##] : WEBSITE: Additional Running Banner.
Hi,
Kindly attend below request.
Kindly share your thoughts if we were to add another banner.
Currently we are h... Zahir Abd Latif
12:32 Support #6293 (Pending Customer Feedback): [SCP ID :##3153##] : VeriSign Secured button not worki...
Already provide patch to Shikin. Waiting Shikin to confirm this issue is fixed or not. Ngoh Chee Ping
10:17 Support #6260 (Work Completed-End life cycle): [SCP ID :##3130##] : DESKMATE: New HCD Document
Anonymous
10:15 Support #6258 (Work Completed-End life cycle): [SCP ID :##3128##] : WEBSITE: New Tab for 2016 Fin...
Anonymous
10:14 Support #6292 (Work Completed-End life cycle): [SCP ID :##3152##] : WEBSITE - CORPORATE INFO
Anonymous
10:12 Support #6282 (Work Completed-End life cycle): [SCP ID :##3144##] : WEBSITE BANNER- replace and ...
Anonymous
10:12 Support #6265 (Work Completed-End life cycle): [SCP ID :##3133##] : DESKMATE: Annual Innovation A...
Anonymous
10:10 Support #6299 (Work Completed-End life cycle): [SCP ID :##3159##] : WEBSITE: PDM Update - PIDM B...
Done. Anonymous
09:59 Support #6291 (Closed - End of life cycle): [SCP ID :##3151##] : WEBSITE - CORPORATE INFO
Verified by Azli.
Issue closed in SCP.
 Zahir Abd Latif

May 31, 2016

16:42 Support #6296 (Closed - End of life cycle): [SCP ID :##3156##] : WEBSITE: PDM Update - Gold Cheque-i
Done by Azli.
Issue closed in SCP. Nurul Akmal
16:37 Support #6295 (Closed - End of life cycle): [SCP ID :##3155##] : WEBSITE: Hari Raya Festive Campa...
Verified by Azli.
Issue closed in SCP. Nurul Akmal
16:30 Support #6294 (Closed - End of life cycle): [SCP ID :##3118##] : DESKMATE: Hari Raya Festive Camp...
Verified by Azli.
Issue closed in SCP. Nurul Akmal
15:01 Support #6301 (Closed - End of life cycle): [SCP ID :##3161##] : WEBSITE: Debit Card-i Updates
Hi Athira,
Kindly attend below request.... Nurul Akmal
11:06 Support #6299 (Work Completed-End life cycle): [SCP ID :##3159##] : WEBSITE: PDM Update - PIDM B...
Hi Athira,
Kindly attend below request.... Nurul Akmal
10:05 Support #6298 (Closed - End of life cycle): [SCP ID :##3158##] : Amendment on FTT page and report
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

May 30, 2016

17:26 Support #6289 (Development / Work In Progress): [SCP ID :##3149##] : Failed to perform Open 3rd ...
We suspect that the user/sender's name (LAILINA'AM) is causing this error. We tried to replicate bene name (HADJIRA @... Yap Kah Yan
13:39 Support #6296 (Closed - End of life cycle): [SCP ID :##3156##] : WEBSITE: PDM Update - Gold Cheque-i
Hi Athira,
Kindly attend below request.... Nurul Akmal
13:31 Support #6295 (Closed - End of life cycle): [SCP ID :##3155##] : WEBSITE: Hari Raya Festive Campa...
Hi Athira,
Kindly attend below request.... Nurul Akmal
12:17 Support #6294 (Closed - End of life cycle): [SCP ID :##3118##] : DESKMATE: Hari Raya Festive Camp...
Hi Athira,
Kindly attend blow request.... Nurul Akmal

May 27, 2016

18:03 Support #6237 (Closed - End of life cycle): [SCP ID :3110## : Error - Register Internet Banking
Update from Shahrul:... Nurul Akmal
17:10 Support #6258: [SCP ID :##3128##] : WEBSITE: New Tab for 2016 Financial Results (Q1)
Hi Athira,
Kindly assist on this request.
Thank you. Nurul Akmal
17:07 Support #6260: [SCP ID :##3130##] : DESKMATE: New HCD Document
Hi Athira,
Kindly assist on this request.
Thank you. Nurul Akmal
16:57 Support #6276 (Pending Customer Feedback): [SCP ID :##3140##] : Labuan Logger
Updated by Hafiz: ... Nurul Akmal
09:35 Support #6293 (Closed - End of life cycle): [SCP ID :##3153##] : VeriSign Secured button not work...
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

May 26, 2016

17:56 Support #6292 (Work Completed-End life cycle): [SCP ID :##3152##] : WEBSITE - CORPORATE INFO
Hi,
Kindly attend below request.... Nurul Akmal
17:45 Support #6291 (Closed - End of life cycle): [SCP ID :##3151##] : WEBSITE - CORPORATE INFO
Hi Athira,
Kindly attend below request.... Nurul Akmal
16:53 Support #6241 (Internal Testing): [SCP ID :##3117##] : Bulk Cancelled but Still Execute.
This issue happen because IBG_BULK table did not update the status when customer cancel bulk. Already give to Hafiz t... Ngoh Chee Ping
15:27 Support #6289 (Work Completed-End life cycle): [SCP ID :##3149##] : Failed to perform Open 3rd P...
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

May 25, 2016

17:37 Support #6288 (Work Completed-End life cycle): [SCP ID :##3148##] : WEBSITE: eBillers Update
Hi Athira,... Nurul Akmal
16:52 Support #6286 (Closed - End of life cycle): [SCP ID :##3147##] : WEBSITE - CORPORATE INFO - HIGHL...
Hi Athira,
Kindly attend below request.... Nurul Akmal
09:48 Support #6282 (Work Completed-End life cycle): [SCP ID :##3144##] : WEBSITE BANNER- replace and ...
Hi Athira,
Kindly attend below request.... Nurul Akmal

May 24, 2016

12:38 Support #6259 (Closed - End of life cycle): [SCP ID :##3129##] : DESKMATE: To Update HCD Forms
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
12:34 Support #6203 (Closed - End of life cycle): [SCP ID :##3073##] : SI & TAC issue.
Issue closed in SCP. Zahir Abd Latif
11:03 Support #6176 (Closed - End of life cycle): [Request ID :##3063##] : ALSB status "UNKNOWN"
Issue closed in SCP. Zahir Abd Latif
10:56 Support #6277 (Closed - End of life cycle): [SCP ID :##3141##] : TAC invalid for instance 7210.
Hi,
Kindly attend below request.
Please help to check on invalid TAC reported for open transactions. We did not r... Zahir Abd Latif
10:37 Support #6274 (Closed - End of life cycle): [SCP ID :##3138##] : WEBSITE: To Replace "KFH Malaysi...
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
10:33 Support #6253 (Closed - End of life cycle): [SCP ID :##3124##] : WEBSITE: KFH Malaysia Annual Rep...
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
10:31 Support #6275 (Closed - End of life cycle): [SCP ID :##3139##] : DESKMATE: To Add Group CEO Messa...
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

May 23, 2016

15:36 Support #6276 (Closed - End of life cycle): [SCP ID :##3140##] : Labuan Logger
Hi,
Kindly attend below request.
We will proceed to re-deploy CMS logger for Labuan. As there are few changes on ... Zahir Abd Latif
13:21 Support #6275 (Closed - End of life cycle): [SCP ID :##3139##] : DESKMATE: To Add Group CEO Messa...
Hi,
Kindly attend below request.
To add and display the Group CEO Message (text) below Group CEO Message (video).... Zahir Abd Latif
13:15 Support #6274 (Closed - End of life cycle): [SCP ID :##3138##] : WEBSITE: To Replace "KFH Malaysi...
Hi,
Kindly attend below request.
http://kfhonline.com.my/kfhmb/v2/programView.do?field=PUB_DATE&yrCatName=2016&co... Zahir Abd Latif
10:23 Support #6254 (Closed - End of life cycle): [SCP ID :##3125##] : BIB_Labuan_Foreign_Telegraphic_T...
The transaction id is not missing, because the transaction id is share for all transaction and user activities. There... Ngoh Chee Ping
10:18 Support #6236 (Development / Work In Progress): [SCP ID :#3109##] : Customer encountered error pa...
Activities Performed:
# Try delete SI bill payment ASTRO in production using different account. Able to delete and n... Ngoh Chee Ping
10:14 Support #6237 (Pending Customer Feedback): [SCP ID :3110## : Error - Register Internet Banking
Suspect the mobile number return from esb is 1 digit. Requested the ESB log from KFH. Pending the ESB log. Ngoh Chee Ping

May 20, 2016

15:57 Support #6253: [SCP ID :##3124##] : WEBSITE: KFH Malaysia Annual Report Year 2015 (to be uploaded...
Hi Athira,
Kindly assist on this issue.
Thank you. Nurul Akmal
15:48 Support #6267 (Closed - End of life cycle): [SCP ID :##3135##] : DESKMATE: Directory Update - Con...
Verified by IT Staff (Azli).
This case is closed in SCP. Nurul Akmal
15:46 Support #6266 (Closed - End of life cycle): [SCP ID :##3134##] : DESKMATE: Corporate Rate 2016 (u...
Verified by IT Staff.
This case is closed in SCP. Nurul Akmal
15:44 Support #6264 (Closed - End of life cycle): [SCP ID :##3132##] : WEBSITE - CORPORATE INFO
Verified by IT Staff (Azli).
This case is closed in SCP. Nurul Akmal
12:06 Support #6267 (Closed - End of life cycle): [SCP ID :##3135##] : DESKMATE: Directory Update - Con...
Hi Athira,
Kindly attend below request.... Nurul Akmal
11:51 Support #6266 (Closed - End of life cycle): [SCP ID :##3134##] : DESKMATE: Corporate Rate 2016 (u...
Hi,
Kindly attend below request.... Nurul Akmal
11:31 Support #6265 (Work Completed-End life cycle): [SCP ID :##3133##] : DESKMATE: Annual Innovation A...
Hi,
Kindly attend below request.... Nurul Akmal
11:12 Support #6264 (Closed - End of life cycle): [SCP ID :##3132##] : WEBSITE - CORPORATE INFO
Hi Athira,
Kindly attend below request.... Nurul Akmal

May 19, 2016

16:26 Support #6260 (Work Completed-End life cycle): [SCP ID :##3130##] : DESKMATE: New HCD Document
Dear Hafiz,
Kindly attend below request.... Nurul Akmal
15:42 Support #6259 (Closed - End of life cycle): [SCP ID :##3129##] : DESKMATE: To Update HCD Forms
Hi Hafiz,
Kindly attend below request.... Nurul Akmal
15:07 Support #6258 (Work Completed-End life cycle): [SCP ID :##3128##] : WEBSITE: New Tab for 2016 Fin...
Dear Hafiz,... Nurul Akmal
14:55 Support #6257 (Closed - End of life cycle): [SCP ID :##3127##] : e-IBFT transaction not reflected...
Dear Hafiz,
Kindly attend below request.... Nurul Akmal
14:25 Support #6256 (Closed - End of life cycle): [SCP ID :##3126##] : Unsuccessful BVMC Report
Hi Hafiz,
Kindly attend below request.... Nurul Akmal
11:32 Support #6240 (Closed - End of life cycle): [SCP ID :##3114##] : Labuan SMS Notification.
Updated by IT Staff (Syikin) on 18/5/2016:
Migration this morning was successful - Labuan user is able to receive... Nurul Akmal

May 18, 2016

15:01 Support #6254 (Closed - End of life cycle): [SCP ID :##3125##] : BIB_Labuan_Foreign_Telegraphic_T...
Dear Hafiz,
Kindly attend below request.... Nurul Akmal
10:55 Support #6253 (Closed - End of life cycle): [SCP ID :##3124##] : WEBSITE: KFH Malaysia Annual Rep...
Hi,
Kindly attend below request.... Nurul Akmal
10:11 Support #6250 (Closed - End of life cycle): [SCP ID :##3121##] : Bulk Error Insufficient Acc Bala...
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

May 17, 2016

14:24 Support #6240 (Pending Customer Feedback): [SCP ID :##3114##] : Labuan SMS Notification.
Patch already provided to Shikin on 16/5/2016 under path "\\10.20.8.35\Internet Banking\16052016_SMS_Labuan\Patch\SMS... Ngoh Chee Ping
12:17 Support #6246 (Closed - End of life cycle): [SCP ID :##3120##] : KFHIB15 SBConsole - unable to vi...
Dear Hafiz,
Kindly attend below request.... Nurul Akmal
12:05 Support #6239 (Closed - End of life cycle): [SCP ID :##3118##] : WEBSITE & DESKMATE: Debit Card-i...
Verified by Azli.
This case is closed in SCP. Nurul Akmal

May 16, 2016

12:48 Support #6245 (Closed - End of life cycle): [SCP ID :##3119##] : OFI File changes.
Hi,
Kindly attend below request:
MyClear will revise the IBG rules that require OFI to populate correct codes for... Zahir Abd Latif
11:47 Support #6229 (Closed - End of life cycle): [SCP ID :##3102##] : WEBSITE - CORPORATE INFO.
Issue closed in SCP. Zahir Abd Latif
10:58 Support #6241 (Closed - End of life cycle): [SCP ID :##3117##] : Bulk Cancelled but Still Execute.
Hi,
Kindly attend below request:
Please help to investigate on successful bulk transactions cancellation, but 1 o... Zahir Abd Latif
10:32 Support #6240 (Closed - End of life cycle): [SCP ID :##3114##] : Labuan SMS Notification.
Hi,
Kindly attend below request:
Kindly prepare the necessary for Labuan SMS Notification to be running on JDK1.7... Zahir Abd Latif
10:24 Support #6239 (Closed - End of life cycle): [SCP ID :##3118##] : WEBSITE & DESKMATE: Debit Card-i...
Hi,
Kindly attend below request:
WEBSITE
1. To create new tab and name "Promotion"
http://kfhonline.com.my/kfhm... Zahir Abd Latif
 

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