Activity
From August 06, 2016 to September 04, 2016
September 02, 2016
- 11:15 Support #6557 (Work Completed-End life cycle): [SCP ID :##3356##] : URGENT = WEBSITE (2/9/2016)
- Hi,
Kindly attend below request:
Pls see the profile of Directors:
Mohammed Nasser Al-Fouzan
Please ADD L...
September 01, 2016
- 18:01 Support #6542 (Closed - End of life cycle): [SCP ID :##3346##] : WEBSITE - CORPORATE INFO
- Issue closed in SCP.
- 18:00 Support #6541 (Closed - End of life cycle): [SCP ID: ##3345## : URGENT - DESKMATE: CEO ]
- Issue closed in SCP.
- 18:00 Support #6540 (Closed - End of life cycle): [SCP ID :##3344##] : URGENT: SUPER URGENT! - WEBSITE
- Issue closed in SCP.
- 17:39 Task #6530: [Internal Testing] Apostrophe Issue
- Done except Jompay transactions.
- 09:42 Support #6542 (Pending Customer Feedback): [SCP ID :##3346##] : WEBSITE - CORPORATE INFO
- 09:39 Support #6541 (Pending Customer Feedback): [SCP ID: ##3345## : URGENT - DESKMATE: CEO ]
- 09:36 Support #6540 (Pending Customer Feedback): [SCP ID :##3344##] : URGENT: SUPER URGENT! - WEBSITE
- 09:25 Support #6555 (Closed - End of life cycle): [SCP ID :##3354##] : BVMC Report Cust Name Split into...
- Hi,
Kindly attend below request:
In BVMC User Activities Report dated 26.08.2016, there’s 1 customer’s name “YANG... - 09:20 Support #6554 (Closed - End of life cycle): [SCP ID :##3353##] : 1 IBG OFI Trx Rejected by MyClea...
- Hi,
Kindly attend below request:
There's 1 IBG trx at OFI W5 (26/08/2016) which performed by KLMain was rejected ... - 09:16 Support #6553 (Work Completed-End life cycle): [SCP ID :##3352##] : DESKMATE: KFH Group Employee ...
- Hi,
Kindly attend below request:
to upload in "Latest News"
http://deskmate.kfh.com.my/ - 08:36 Support #6552 (Work Completed-End life cycle): [SCP ID :##3351##] : DESKMAN: To Remove Banner -...
- Hi Athira
Kindly help attend to this case
Thanks
August 30, 2016
- 14:13 Support #6548 (Work Completed-End life cycle): Re: [SCP ID :##3349##] : URGENT = WEBSITE
- Hi Athira
kindly attend this case.
Thanks - 12:14 Support #6547 (Work Completed-End life cycle): Re: [Request ID :##3348##] : URGENT = WEBSITE
- Hi Athira
Kindly attend this case.
Thanks
August 29, 2016
- 17:55 Task #6530: [Internal Testing] Apostrophe Issue
- Done testing on CIB transactions.
# Open/Registered Bill payment
# Open/Registered FTT
# Own Acc
# Open/Registere... - 11:18 Support #6542 (Closed - End of life cycle): [SCP ID :##3346##] : WEBSITE - CORPORATE INFO
- Hi Hafiz
Kindly attend this issue.
Thanks - 10:19 Support #6541 (Closed - End of life cycle): [SCP ID: ##3345## : URGENT - DESKMATE: CEO ]
- Hi Hafiz
Kindly help to attend this case urgently.
Thanks - 10:14 Support #6540 (Closed - End of life cycle): [SCP ID :##3344##] : URGENT: SUPER URGENT! - WEBSITE
- Hafiz
Kindly attend this issue as per Subject.
Thanks
August 26, 2016
- 17:39 Support #6387 (Closed - End of life cycle): [SCP ID :##3213##] : RFI CREDITING PROCESS executed o...
- Issue closed in SCP.
- 11:35 Support #6539 (Closed - End of life cycle): [SCP ID :##3343##] : No Email Notification on SI Sche...
- Hi,
Kindly attend below request:
Seek your assistance to check and confirm whether SI for Consumer today executed... - 09:25 Support #6533 (Pending Customer Feedback): [SCP ID :##3339##] : EPF Report dated 22.08.2016 not a...
- Update by Hafiz, Aug 23, 2016 11:19 AM:-...
August 24, 2016
- 16:12 Support #6387 (Pending Customer Feedback): [SCP ID :##3213##] : RFI CREDITING PROCESS executed on...
- Update by Hafiz, Aug 23, 2016 06:41 PM:-...
- 11:29 Task #6530: [Internal Testing] Apostrophe Issue
Please test at
kfhib10:8110/kfh_consumer_3rd
kfhib10:8110/kfh_bib_3rd
August 23, 2016
- 17:18 Task #6530: [Internal Testing] Apostrophe Issue
- Salam Hafiz,
Kindly assist to provide instances for this testing.
Thank you. - 10:51 Support #6533 (Closed - End of life cycle): [SCP ID :##3339##] : EPF Report dated 22.08.2016 not ...
- Hi,
Kindly attend below request.
There's 1 successful EPF Self-Contribution via KFHOnline dated 22.08.16. Howev...
August 22, 2016
- 09:09 Support #6519 (Closed - End of life cycle): [SCP ID :##3333##] : DESKMATE: Directory Update - New...
- Verified by Azli.
Issue closed in SCP. - 09:08 Support #6528 (Closed - End of life cycle): [SCP ID :##3337##] : WEBSITE & DESKMATE: Remove Banne...
- Verified by Azli.
Issue closed in SCP.
August 19, 2016
- 17:43 Task #6530 (Work Completed-End life cycle): [Internal Testing] Apostrophe Issue
- Dear Akma,
Kindly assist to do the Internal Testing for the "apostrophe" issue.
Impacted area of fixes
1) bill... - 17:00 Support #6518 (Closed - End of life cycle): [SCP ID :##3332##] : DESKMATE: Directory Update - Res...
- Verified by AZLI.
Issue closed in SCP. - 17:00 Support #6524 (Closed - End of life cycle): [SCP ID :##3336##] : DESKMATE: Directory Update - Con...
- Verified by AZLI.
Issue closed in SCP. - 15:26 Support #6528 (Closed - End of life cycle): [SCP ID :##3337##] : WEBSITE & DESKMATE: Remove Banne...
- Hi,
Kindly attend below request:
WEBSITE
to remove the following visuals banner and "Latest Promotion":
http://...
August 18, 2016
- 17:06 Support #6524 (Closed - End of life cycle): [SCP ID :##3336##] : DESKMATE: Directory Update - Con...
- Hi,
Kindly attend below request.
1. to remove Justina Annette Anak Mandau from KFH Malaysia>Consumer Banking>Aut... - 09:44 Support #6519 (Closed - End of life cycle): [SCP ID :##3333##] : DESKMATE: Directory Update - New...
- Hi,
Kindly attend below request.
to update the following changes:
http://deskmate.kfh.com.my/index.php?option=c... - 09:41 Support #6518 (Closed - End of life cycle): [SCP ID :##3332##] : DESKMATE: Directory Update - Res...
- Hi,
Kindly attend below request.
to remove the following staff from KFH Malaysia directory:
1. Sharifah Rogay... - 09:39 Support #6517 (Closed - End of life cycle): [SCP ID :##3331##] : SI Astro bill payment transactio...
- Hi,
Kindly attend below request.
We encounter one SI Astro bill payment transaction error on 27/07/2016 . Our r...
August 16, 2016
- 15:39 Support #6236 (Closed - End of life cycle): [SCP ID :#3109##] : Customer encountered error page w...
- Issue closed in SCP.
- 15:31 Support #6476 (Closed - End of life cycle): [SCP ID :##3308##] : WEBSITE: Deposit & Investment Fe...
- Issue closed in SCP.
- 15:30 Support #6250 (Closed - End of life cycle): [SCP ID :##3121##] : Bulk Error Insufficient Acc Bala...
- Issue closed in SCP.
- 15:27 Task #6498 (Development / Work In Progress): [SCP ID :##3320##] : Unsuccessful Prepaid Top Up (UM...
- 15:26 Support #6416 (Closed - End of life cycle): [SCP ID :##3253##] : RFI W1 Crediting on 18.7.2016 - ...
- Update by Hafiz, Jul 18, 2016 12:25 PM:-...
- 15:19 Support #6447 (Closed - End of life cycle): [SCP ID :##3283##] : DESKMATE: Link Deskmate to X: Fo...
- Issue closed in SCP.
- 15:16 Support #6439 (Closed - End of life cycle): [SCP ID :##3274##] : DESKMATE - directory
- Issue closed in SCP.
- 15:04 Support #6477 (Closed - End of life cycle): [SCP ID :##3309##] : KFH Online Security Question Pro...
- Issue closed in SCP.
- 15:03 Support #6475 (Closed - End of life cycle): [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.
- Issue closed in SCP.
- 15:01 Support #6433 (Closed - End of life cycle): [SCP ID :##3268##] : Successful Instant Transafer Trx...
- Issue closed in SCP.
- 14:59 Support #6503 (Closed - End of life cycle): [SCP ID :##3325##] : Successful Prepaid Trx not refle...
- Issue closed in SCP.
- 14:52 Support #6458 (Closed - End of life cycle): [SCP ID :##3291##] : SI FTT Failed with reason exceed...
- Issue closed in SCP.
- 11:29 Support #6387 (Development / Work In Progress): [SCP ID :##3213##] : RFI CREDITING PROCESS execut...
- 11:28 Support #6383 (Closed - End of life cycle): [SCP ID :##3210##] : Additional SI Email Notification...
- No feedback from customer since 30 june 2016.
Closed at the moment. - 11:24 Support #6364 (Closed - End of life cycle): [SCP ID :##3199##] : IBG Acct Structure Changes.
- Update by Hafiz, Jun 21, 2016 02:55 PM:-...
- 10:37 Support #6216 (Closed - End of life cycle): [SCP ID :##3086##] : Prepaid Top Up via KFH Online (D...
- Update by Hafiz, Jul 20, 2016 06:34 PM:-...
- 09:47 Support #6502 (Closed - End of life cycle): [SCP ID :##3324##] : CMS Failed Bulk IBG Trx
- Issue closed in SCP.
August 15, 2016
- 15:55 Bug #1632: HD00012599 - Unable to Update for Financing Acc in CORUS
- Dear Akma,
In order to make sure all patches is okay, kindly assist to do the comfort test for this issue. Please ... - 11:37 Support #6508 (Work Completed-End life cycle): [SCP ID :##3327##] : DESKMATE: News Update - New B...
- 10:21 Support #6508 (Pending Customer Feedback): [SCP ID :##3327##] : DESKMATE: News Update - New BR & BFR
- 09:27 Support #6508 (Work Completed-End life cycle): [SCP ID :##3327##] : DESKMATE: News Update - New B...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=section&layout=blog...
August 12, 2016
- 18:00 Support #6433 (Pending Customer Feedback): [SCP ID :##3268##] : Successful Instant Transafer Trx ...
- Actually there are 2 transaction, first transaction is the successfully sent to phoenix but failed to log into databa...
- 17:56 Support #6475: [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.
- Done and provided patch to KFH.
- 17:55 Support #6503 (Pending Customer Feedback): [SCP ID :##3325##] : Successful Prepaid Trx not reflec...
- Found the transaction is executed on date 11/08/2016 not 10/08/2016. Already asked Shahrul Nizam to check this transa...
- 17:01 Support #6502 (Pending Customer Feedback): [SCP ID :##3324##] : CMS Failed Bulk IBG Trx
- Update by Hafiz, Aug 12, 2016 03:52 PM:-...
- 11:40 Support #6298 (Closed - End of life cycle): [SCP ID :##3158##] : Amendment on FTT page and report
- Issue closed in SCP.
August 11, 2016
- 17:48 Support #6484 (Closed - End of life cycle): [SCP ID :##3314##] : Bulk Payment Upload – should pro...
- Issue closed in SCP.
- 16:24 Task #6501 (Closed - End of life cycle): [SCP ID :##3323##] : WEBSITE: Mudharabah Plus Account-i ...
- Issue closed in SCP.
- 11:02 Support #6503 (Closed - End of life cycle): [SCP ID :##3325##] : Successful Prepaid Trx not refle...
- Hi,
Kindly attend below request:
Based on our daily recon, noticed that the below successful prepaid transaction ... - 10:06 Support #6483 (Closed - End of life cycle): [SCP ID :##3313##] : Multiple sms received for Labuan...
- Issue closed in SCP.
- 09:49 Support #6437 (Closed - End of life cycle): [SCP ID :##3272##] : TAC issue
- Issue closed in SCP.
- 09:45 Support #6484 (Pending Customer Feedback): [SCP ID :##3314##] : Bulk Payment Upload – should prom...
- Update by Hafiz, Aug 8, 2016 04:04 PM:-...
- 09:43 Support #6475 (Pending Customer Feedback): [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.
- Update by Hafiz, Aug 9, 2016 01:54 PM:-...
- 09:23 Support #6458: [SCP ID :##3291##] : SI FTT Failed with reason exceeded trf limit
- Update by Hafiz,Aug 10, 2016 11:44 AM:-...
- 09:22 Support #6458 (Pending Customer Feedback): [SCP ID :##3291##] : SI FTT Failed with reason exceede...
- Update by Hafiz, Aug 8, 2016 06:16 PM:-...
- 09:11 Support #6433 (Development / Work In Progress): [SCP ID :##3268##] : Successful Instant Transafer...
- 09:06 Support #6502 (Closed - End of life cycle): [SCP ID :##3324##] : CMS Failed Bulk IBG Trx
- Hi,
Kindly attend below request:
Seek your assistance to further investigate why 1 of the Bulk-IBG transaction (R...
August 10, 2016
- 15:44 Task #6501 (Pending Customer Feedback): [SCP ID :##3323##] : WEBSITE: Mudharabah Plus Account-i (...
- 15:44 Support #6476 (Pending Customer Feedback): [SCP ID :##3308##] : WEBSITE: Deposit & Investment Fee...
- 15:43 Support #6439 (Development / Work In Progress): [SCP ID :##3274##] : DESKMATE - directory
- 15:41 Task #6494 (Closed - End of life cycle): [SCP ID :##3318##] : DESKMATE: Directory Update - Risk M...
- 15:40 Support #6476 (Pending Review): [SCP ID :##3308##] : WEBSITE: Deposit & Investment Fee and Charge...
- 15:38 Task #6501 (Pending Review): [SCP ID :##3323##] : WEBSITE: Mudharabah Plus Account-i (MPlus) Remo...
- 11:26 Task #6501 (Closed - End of life cycle): [SCP ID :##3323##] : WEBSITE: Mudharabah Plus Account-i ...
- Hi Athira,
Kindly attend below request.... - 10:57 Task #6498 (Closed - End of life cycle): [SCP ID :##3320##] : Unsuccessful Prepaid Top Up (UMobil...
- Hi Hafiz,
Kindly attend below request....
August 09, 2016
- 12:16 Task #6494 (Closed - End of life cycle): [SCP ID :##3318##] : DESKMATE: Directory Update - Risk M...
- Hi Athira,
Kindly attend below request....
August 08, 2016
- 10:54 Support #6487 (Work Completed-End life cycle): [SCP ID :##3316##] : WEBSITE: Revised Commodity Mu...
- 10:53 Support #6485 (Work Completed-End life cycle): [SCP ID :##3315##] : WEBSITE: Updates for 1) KFH M...
- 10:50 Support #6488 (Work Completed-End life cycle): [SCP ID :##3317##] : WEBSITE: Content Update e-Bil...
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