B - Production Support » KFH Support

May 31, 2019

11:29 Support #9965 (Closed - End of life cycle): SCP ID :##4992##] :Deskmate Update : End of employmen...

Hi Sis Lizahwati,
Kindly attend below request.... Nurul Akmal

May 30, 2019

14:57 Support #9964 (Closed - End of life cycle): SCP ID :##4991##] : kfhonline - field to answer quest...

Hi,
Kindly attend below request:
Seems to be system bugs for 3rd party transfer. Security question is prompted bu... Zahir Abd Latif

11:48 Support #9963 (Closed - End of life cycle): SCP ID :##4990##] : CMS Transaction - Unsuccesful - a...

Hi,
Kindly attend below request:
Received complaint from customer regarding CMS IBG transaction. The system pop u... Zahir Abd Latif

11:06 Support #9962 (Closed - End of life cycle): SCP ID :[##4989##] : CMS ISSUE | Unable to log in to CMS

Shahrulnizam, May 30, 2019 10:20 AM:-... Zahir Abd Latif

May 29, 2019

23:16 Support #9962 (Closed - End of life cycle): SCP ID :[##4989##] : CMS ISSUE | Unable to log in to CMS

Hi,
Kindly attend below request:
The below customer have complete for first time login registration. However, she... Zahir Abd Latif

14:16 Support #9961 (Closed - End of life cycle): SCP ID :##4988##] : CMS Transaction - Pending Approver

++Hi,
Kindly attend below request:
Account No : 006141000587
user ID: HRMPOLYMER01
Tel No ... Zahir Abd Latif

May 28, 2019

11:40 Support #9946 (Pending Customer Feedback): SCP ID :##4978##] : CMS IBG Error - Bulk Payment

Transaction is updated to Unsuccessful due to not able to connect to IBGWS.
Based on our findings, we suspect that B... Yap Kah Yan

11:35 Support #9952: SCP ID :##4984##] : Internet Transaction Report [BVMC] is Not Available since 25 A...

Provided patch at:
\\10.20.8.35\Internet Banking\20190527_4984_Internet Transaction Report BVMC Yap Kah Yan

11:34 Support #9954 (Pending Customer Feedback): SCP ID :##4986##] : Fraud Threshold Not Updated

Changes: add cd in.sh file
cd /export/home/bvadmin/KFH_batch/
/export/home/bvadmin/KFH_batch/jdk1.8.0_102_sparcv... Yap Kah Yan

May 27, 2019

09:58 Support #9952 (Pending Customer Feedback): SCP ID :##4984##] : Internet Transaction Report [BVMC]...

Pending on full log for confirmation.
Root Cause: cast BigDecimal to null value
Solution: default set to zero for... Yap Kah Yan

09:32 Support #9944 (Pending Customer Feedback): SCP ID :##4976##] : Report for RFI nacha processing no...

Root Cause: Connection to database was unstable. Received timeout to database
Logs:
In nohup.out, found the below... Yap Kah Yan

May 24, 2019

09:33 Support #9950 (Pending Customer Feedback): SCP ID :##4982##] : IBG - KFH Libshara Account - Acco...

This issue should be resolve after added libshara account type into ibgcore >> setting.properties Ngoh Chee Ping

08:51 Support #9954 (Closed - End of life cycle): SCP ID :##4986##] : Fraud Threshold Not Updated

Hi,
Kindly attend below request:
Please assist urgently on fraud table does not initialized daily. Cron was setup... Zahir Abd Latif

May 23, 2019

17:07 Support #9953 (Closed - End of life cycle): SCP ID :##4985##] : CMS | JOMPAY Transaction Change S...

Hi Hafiz,
Kindly attend below request.... Nurul Akmal

12:06 Support #9927 (Closed - End of life cycle): SCP ID :##4957##] : Unable to pay bill payment and to...

Issue closed in SCP. Zahir Abd Latif

12:04 Support #9926 (Closed - End of life cycle): SCP ID :##4955##] : BVMC Report - Rentas Transaction

Issue closed in SCP. Zahir Abd Latif

12:03 Support #9932 (Closed - End of life cycle): SCP ID :##4962##] : Post Deployment - Fraud Transaction

Issue closed in SCP. Zahir Abd Latif

12:00 Support #9952 (Closed - End of life cycle): SCP ID :##4984##] : Internet Transaction Report [BVMC...

Hi,
Kindly attend below request:
We received error while generating Internet Transaction Report. kindly assist
... Zahir Abd Latif

11:57 Support #9948 (Closed - End of life cycle): SCP ID :##4980##] : Deskmate Update : End of employme...

Issue closed in SCP. Zahir Abd Latif

May 21, 2019

14:57 Support #9950 (Closed - End of life cycle): SCP ID :##4982##] : IBG - KFH Libshara Account - Acc...

Hi,
Kindly attend below request:
We received complaint from customer unable to receive fund via IBG to KFH Libsha... Zahir Abd Latif

May 17, 2019

17:48 Support #9949 (Closed - End of life cycle): SCP ID :##4981##] : SI Ref No: 0005595735

Hi,
Ki kindly attend below request:
We received Email Notification stated Total Number of Transaction: 4, but fro... Zahir Abd Latif

13:20 Support #9948 (Pending Customer Feedback): SCP ID :##4980##] : Deskmate Update : End of employmen...

Done. Pending user to verify Lizahwati Basirun

12:45 Support #9948 (Closed - End of life cycle): SCP ID :##4980##] : Deskmate Update : End of employme...

Hi Sis Lizah,
Kindly attend below request.... Nurul Akmal

10:24 Support #9933 (Closed - End of life cycle): SCP ID :##4963##] : Consolidated Transaction IB Repor...

Issue closed in SCP. Zahir Abd Latif

10:22 Support #9942 (Closed - End of life cycle): SCP ID :##4973##] : Registered Jompay Issues

Issue closed in SCP. Zahir Abd Latif

10:22 Support #9943 (Closed - End of life cycle): SCP ID :##4974##] : RFI CREDITING PROCESS executed o...

Issue closed in SCP. Zahir Abd Latif

10:21 Support #9934 (Closed - End of life cycle): SCP ID :##4964##] : Issues in login KFH Online

Issue closed in SCP. Zahir Abd Latif

10:19 Support #9941 (Closed - End of life cycle): SCP ID :##4972##] : Missing Transaction in JomPay Bil...

Issue closed in SCP. Zahir Abd Latif

May 16, 2019

17:24 Support #9932 (Pending Customer Feedback): SCP ID :##4962##] : Post Deployment - Fraud Transaction

Patch provided in \\10.20.8.35\Internet Banking\20190513_combined_patch
Fix: To combine service code Open EPF and Re... Yap Kah Yan

17:21 Support #9927 (Pending Customer Feedback): SCP ID :##4957##] : Unable to pay bill payment and top...

At 06/05/2019, reinstall cacert into epay server. Managed to perform epay transaction Yap Kah Yan

17:20 Support #9926 (Pending Customer Feedback): SCP ID :##4955##] : BVMC Report - Rentas Transaction

Root Cause: Report only grab Accepted status
Fix: include Accepted and Successful status Yap Kah Yan

10:55 Support #9938 (Closed - End of life cycle): SCP ID :##4968##] : Deskmate Update : Quicklink and O...

Issue closed in SCP. Zahir Abd Latif

10:55 Support #9940 (Closed - End of life cycle): SCP ID :##4970##] : Deskmate Update : HR Request

Issue closed in SCP. Zahir Abd Latif

10:52 Support #9928 (Closed - End of life cycle): SCP ID :##4958##] : IBG Recon

Zahir Abd Latif

10:52 Support #9928: SCP ID :##4958##] : IBG Recon

Hafiz, May 2, 2019 05:30 PM:-
1) pecmmddw.txt for OFI Reconciliation function
2) pedmmddw.txt for RFI Reconcilia... Zahir Abd Latif

10:48 Support #9925 (Closed - End of life cycle): SCP ID :##4954##] : TAC not receipt

Lee Yong, Apr 29, 2019 09:58 AM:-... Zahir Abd Latif

10:16 Support #9933 (Pending Customer Feedback): SCP ID :##4963##] : Consolidated Transaction IB Report...

Lizah,May 8, 2019 09:16 AM:-
Please ignore on the previous email. You may get the patch in correct URL path as bel... Zahir Abd Latif

10:10 Support #9941 (Pending Customer Feedback): SCP ID :##4972##] : Missing Transaction in JomPay Bill...

Kah Yan,May 10, 2019 04:53 PM:-
As per provided result, the transaction is successfully inserted to SI History tab... Zahir Abd Latif

10:08 Support #9942 (Pending Customer Feedback): SCP ID :##4973##] : Registered Jompay Issues

Hafiz,May 10, 2019 04:53 PM:-
From our investigation. We found error when system want to insert recort to database... Zahir Abd Latif

10:01 Support #9946 (Closed - End of life cycle): SCP ID :##4978##] : CMS IBG Error - Bulk Payment

Hi,
Kindly attend below request:
Seek your urgent assistance, Business Team has upload bulk payment transaction a... Zahir Abd Latif

09:58 Support #9943 (Pending Customer Feedback): SCP ID :##4974##] : RFI CREDITING PROCESS executed on...

Hafiz, May 14, 2019 06:14 PM:-
From our investigation. We found several error related to database connection. we s... Zahir Abd Latif

09:45 Support #9934 (Pending Customer Feedback): SCP ID :##4964##] : Issues in login KFH Online

Hafiz, May 7, 2019 11:56 AM:-... Zahir Abd Latif

09:30 Support #9945 (Closed - End of life cycle): SCP ID :##4977##] : kfhib07 - IB database suddenly down

Hi,
Kindly attend below request:
server suddenly down. We have perform power cycle and server has up and running ... Zahir Abd Latif

May 15, 2019

09:38 Support #9944 (Closed - End of life cycle): SCP ID :##4976##] : Report for RFI nacha processing n...

Hi,
Kindly attend below request:
Currently no report were generate after RFI nacha processing complete. (report s... Zahir Abd Latif

May 14, 2019

13:22 Support #9943 (Closed - End of life cycle): SCP ID :##4974##] : RFI CREDITING PROCESS executed o...

Hi,
Kindly attend below request:
Kindly assist,
!https://support.penril.net/inlineimages/WorkOrder/May2019/497... Zahir Abd Latif

May 10, 2019

12:05 Support #9942 (Closed - End of life cycle): SCP ID :##4973##] : Registered Jompay Issues

Hi,
Kindly attend below request:
Customer successfully registered JomPay for Maxis on 9/5/2019, but it did not ap... Zahir Abd Latif

10:45 Support #9941 (Closed - End of life cycle): SCP ID :##4972##] : Missing Transaction in JomPay Bil...

Hi,
Kindly attend below request:
Please assist to check. Noted that there are missing transactions were found out... Zahir Abd Latif

09:29 Support #9940 (Closed - End of life cycle): SCP ID :##4970##] : Deskmate Update : HR Request

Hi,
Kindly attend below request:
Besides the documents to be deleted, kindly also let the vendor know to delete a... Zahir Abd Latif

May 09, 2019

13:39 Support #9938 (Pending Customer Feedback): SCP ID :##4968##] : Deskmate Update : Quicklink and Ov...

Done. Pending customer to verify. Lizahwati Basirun

13:36 Change #9898 (Pending UAT Deployment): SCP ID :##4941##] : Beneficiary Country field as mandatory

Delivered patch for UAT arrangement on 07052019 Lizahwati Basirun

May 08, 2019

15:14 Support #9938 (Closed - End of life cycle): SCP ID :##4968##] : Deskmate Update : Quicklink and O...

Hi,
Kindly attend below request:
Kindly update the deskmate as follows:
!https://support.penril.net/inlineimag... Zahir Abd Latif

May 07, 2019

16:08 Support #9937 (Closed - End of life cycle): SCP ID :##4967##] : Unable to access internet bankin...

Hi,
Kindly attend below request:
Received complaint from customer that she unable to access internet banking acco... Zahir Abd Latif

08:52 Support #9840 (Closed - End of life cycle): SCP ID :##4913##] : status at CMS shows unsuccessful,...

Hafiz, Apr 4, 2019 03:23 PM:-
The patches is ready to deploy to Staging server. Please get the patches via below p... Zahir Abd Latif

08:46 Support #9786 (Closed - End of life cycle): SCP ID :##4904##] : SMS Table Archive

Hafiz, Mar 25, 2019 01:29 PM:-
We already prepare index script at /10.20.8.35/internet banking/20190322_sms_index.... Zahir Abd Latif

08:44 Support #9605 (Closed - End of life cycle): SCP ID :##4882##] : IBG DR - host is running on outda...

Issue closed in SCP. Zahir Abd Latif

08:42 Support #9916 (Closed - End of life cycle): SCP ID :##4949##] : Deskmate Update : End of employme...

Issue closed in SCP. Zahir Abd Latif

08:41 Support #9930 (Closed - End of life cycle): SCP ID :##4960##] : Deskmate Update :Ahmad Faizal pro...

Issue closed in SCP. Zahir Abd Latif

08:39 Support #9935 (Closed - End of life cycle): SCP ID :##4965##] : Deskmate Update : End of employme...

Issue closed in SCP. Zahir Abd Latif