Activity
From December 01, 2019 to December 30, 2019
December 27, 2019
- 11:12 Support #10555 (Closed - End of life cycle): [SCP ID :##5218##] : KFHOnline - 3 of 4 instance error
- Hi,
Kindly attend below request:
7210, 7310 & 7510 error. refer to attachment
December 26, 2019
- 15:08 Support #10554 (Closed - End of life cycle): [SCP ID :##5217##] : Deskmate Update : End of employ...
- Hi,
Kindly attend below request:
Kindly remove the following staff from Deskmate staff directory:
December 23, 2019
- 16:07 Support #10546 (Closed - End of life cycle): [SCP ID :##5212##] : CMS - Duplicate Transaction at ...
- Hi,
Kindly attend below request:
PLEASE HELP TO ASSIST ON BELOW ISSUE:
1. USER PERFORM SEVERAL JOMPAY TRANSACT... - 10:45 Support #10544 (Closed - End of life cycle): [SCP ID :##5210##] : Weblogic DR - telnet issue
- Hi,
Kindly attend below request:
We encounter telnet issue for kfhib15 (Weblogic DR) . Please refer to attachment...
December 18, 2019
- 10:30 Support #10532 (Closed - End of life cycle): [SCP ID :##5207##] : Deskmate Clean Up Exercise - BA...
- Hi,
Kindly attend below request:
CEO's OFFICE
COMPANY SECRETARY
Risk Management
Credit Risk
Retail Risk & Cre... - 10:16 Support #10512 (Closed - End of life cycle): [SCP ID :##5201##] : JomPay Error
- Kah Yan, Dec 9, 2019 10:18 AM:-...
- 10:12 Support #10462 (Pending Customer Feedback): [SCP ID :##5184##] : IBG Credit Card Payment Not Succ...
- Hafiz,Dec 5, 2019 05:05 PM:-
We found credit card webservice link contain space (yellow label) at IBGWS.war and sc...
December 17, 2019
- 16:22 Support #10531 (Closed - End of life cycle): [SCP ID :##5206##] : kfhib19 (IBG DR) disk amber light
- Hi,
Kindly attend below request:
We detected kfhib19 (ibg DR) disk amber light. - 09:08 Support #10530 (Closed - End of life cycle): [SCP ID :##5205##] : KFHIB04 server down
- Hi,
Kindly attend below request:
On 16/12/2019, we have detected that KFHIB04 suddenly down. We have report to pe...
December 09, 2019
- 16:29 Support #10518 (Closed - End of life cycle): [SCP ID :##5203##] : BulkPayment Engine Failed
- Hi Kah Yan,
Kindly attend below request....
December 06, 2019
- 16:15 Support #10512 (Closed - End of life cycle): [SCP ID :##5201##] : JomPay Error
- Hi,
Kindly attend below request:
Kindly please attend on below issues on JomPay.
Approver already approved the ... - 11:35 Change #10511 (Closed - End of life cycle): [SCP ID :##5200##] : Secure Pass Management & User Ma...
- Hi,
Kindly attend below request:
Request to amend existing notification letter for Secure Pass Management & User ... - 09:38 Support #10471 (Closed - End of life cycle): [SCP ID :##5189##] : Deskmate Update : Tab rearrange...
- Done.
Issue closed in SCP. - 09:36 Support #10503 (Closed - End of life cycle): [SCP ID :##5199##] : Deskmate Update : New Hire Update
- Done.
Issue closed in SCP. - 09:34 Support #10498 (Closed - End of life cycle): [SCP ID :##5196##] : Unable to delete e-SI Open JomP...
- Issue closed in SCP.
- 09:34 Support #10497 (Closed - End of life cycle): [SCP ID :##5195##] : Unable to Register for KFH Onli...
- Issue closed in SCP.
- 09:33 Support #10492 (Closed - End of life cycle): [SCP ID :##5194 ##] : Unable to Reset Password for ...
- Issue closed in SCP.
- 09:32 Support #10491 (Closed - End of life cycle): [SCP ID :##5193 ##] : Unable to Register for KFH On...
- Issue closed in SCP.
- 09:31 Support #10490 (Closed - End of life cycle): [SCP ID :##5192 ##] : CMS “Service is currently una...
- Issue closed in SCP.
December 04, 2019
- 14:46 Support #10464 (Pending Customer Feedback): [SCP ID :##5186##] : Missing record in ePay recon fil...
- Hafiz, Dec 3, 2019 03:14 PM:-
Data missing at table ib_transaction_history due to IB unable execute select sql(SMS... - 14:41 Support #10498: [SCP ID :##5196##] : Unable to delete e-SI Open JomPay transaction | RAFIDAH BINT...
- Zahir Abd Latif wrote:
> Kah Yan, Dec 3, 2019 11:36 AM:-
>
> Kindly refer to previous reported issue and confirm ... - 14:40 Support #10498 (Pending Customer Feedback): [SCP ID :##5196##] : Unable to delete e-SI Open JomPa...
- Kah Yan, Dec 3, 2019 11:36 AM:-
Kindly refer to previous reported issue and confirm if patch already deployed.
Em... - 14:37 Support #10497 (Pending Customer Feedback): [SCP ID :##5195##] : Unable to Register for KFH Onlin...
- Chee Ping, Dec 2, 2019 11:16 AM:-
This issue happened due to HPS return error code 02 when performing card no pin ... - 14:29 Support #10484 (Closed - End of life cycle): [SCP ID :##5190##] : Deskmate Update : 2019 DOA
- Issue closed in SCP.
- 14:29 Support #10486 (Closed - End of life cycle): [SCP ID :##5191##] : Deskmate Update : Updated Deleg...
- Issue closed in SCP.
- 14:28 Support #10465 (Closed - End of life cycle): [SCP ID :##5188##] : Deskmate Update : Staff movement
- Issue closed in SCP.
- 09:03 Support #10503 (Closed - End of life cycle): [SCP ID :##5199##] : Deskmate Update : New Hire Update
- Hi,
Kindly attend below request:
Kindly update the deskmate staff directory with the new hire as follow:
Staff...
December 03, 2019
- 16:11 Support #10484 (Pending Customer Feedback): [SCP ID :##5190##] : Deskmate Update : 2019 DOA
- Done. Pending KFH to verify.
- 15:50 Support #10486 (Pending Customer Feedback): [SCP ID :##5191##] : Deskmate Update : Updated Delega...
- Done. Pending KFH to review.
- 15:31 Support #10465 (Pending Customer Feedback): [SCP ID :##5188##] : Deskmate Update : Staff movement
- Done. Pending KFH feedback.
December 02, 2019
- 09:34 Support #10498 (Closed - End of life cycle): [SCP ID :##5196##] : Unable to delete e-SI Open JomP...
- Hi,
Kindly attend below request:
Name : RAFIDAH BINTI ABDUL JALAL
NRIC ... - 09:32 Support #10497 (Closed - End of life cycle): [SCP ID :##5195##] : Unable to Register for KFH Onli...
- Hi,
Kindly attend below request:
Name
: SITI ZUINA BINTI ISMAIL
Account No.
: 011142021148
Card No.
...
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