Activity
From January 12, 2022 to February 10, 2022
February 08, 2022
- 16:11 Support #12789 (Closed - End of life cycle): [SCP ID :##6140##] : Deskmate :Staff Directory
- Hi,
Kindly attend below request:-
Kindly add the staff designation as follow:
Employee Number
Employee Na...
February 07, 2022
- 16:11 Support #12778 (Closed - End of life cycle): [SCP ID :##6129##] : KFH Malaysia Buzz: January 2022
- Issue closed in SCP.
- 16:10 Support #12720 (Closed - End of life cycle): [SCP ID :##6090##] : KfhOnline Login Issue | Unknown...
- Issue closed in SCP.
- 15:16 Support #12786 (Closed - End of life cycle): [SCP ID :##6137##] : Deskmate :Staff Directory (07/0...
- Hi,
Kindly attend below request:-
Kindly update the deskmate staff directory as follows:
1) Remove the followi... - 13:31 Support #12785 (Closed - End of life cycle): [SCP ID :##6136##] : CORUS Gold Report
- Hi,
Kindly attend below request:-
Please help to check.
The CORUS Gold report the data contain unnecessary chara...
February 04, 2022
- 17:09 Support #12783 (Closed - End of life cycle): [SCP ID :##6134##] : MySecure App Activation - Error...
- Hi,
Kindly attend below request:-
Customer informed that he unable to activate the MySecure App after he click on...
February 02, 2022
- 05:30 Support #12781 (Closed - End of life cycle): [SCP ID :##6132##] : SMS Resend After Fallback to Pr...
- Hi,
Kindly attend below request:-
Please help to further check why SMS from transaction done during KFHOnline in ...
January 31, 2022
- 08:39 Support #12778 (Pending Customer Feedback): [SCP ID :##6129##] : KFH Malaysia Buzz: January 2022
- Done on 28/01/2022. Pending customer to verify.
January 28, 2022
- 09:50 Support #12778 (Closed - End of life cycle): [SCP ID :##6129##] : KFH Malaysia Buzz: January 2022
- Hi,
Kindly attend below request:-
Please upload the January issue of KFH Malaysia Buzz as follows:
File locati...
January 27, 2022
- 17:03 Support #12585 (Closed - End of life cycle): [SCP ID :##6025##] : kfhib13&kfhib19 (DR) Server Fla...
- This issue will be treated as CLOSE
kfhib13 - Resolved 15/11/2021. Replace DIMMs by ABS
kfhib19 - No information ... - 16:53 Support #12611 (Closed - End of life cycle): [SCP ID :##6032##] : Request (RCA) on KFHOnline DR ...
- Document provided at 10/12/2021
- 16:51 Support #12628 (Closed - End of life cycle): [SCP ID :##6038##] : Missing Notes for Gold and FTT ...
- Deployed to PROD at 28/11/2021
- 16:30 Support #12773 (Pending Customer Feedback): [SCP ID :##6124##] : Unsuccessful Monthly SI - Janua...
- Root Cause
Unable to connect to RPP_WS
2022-01-21 05:46:45,965 ERROR [STDERR] AxisFault
faultCode: {http://sche... - 16:12 Bug #12714 (Development / Work In Progress): [SCP ID :##6085##] : VAPT Findings
- Summary as at 27/01/2022
WASA 1 - Pending solution from netAssist on the solution (Due to old tech JBoss 4)
WASA ... - 14:32 Change #12458 (Dropped-End of life cycle): [SCP ID :##6011##] : DuitNow 140 Sender Name
- Dropped. No update from customer.
- 14:28 Support #12755 (Closed - End of life cycle): [SCP D :##6109##] : Deskmate Staff Directory : Staff...
- Issue closed in SCP.
- 14:27 Support #12755 (Pending Customer Feedback): [SCP D :##6109##] : Deskmate Staff Directory : Staff ...
- updated as per requested
- 14:25 Change #12477 (Dropped-End of life cycle): [SCP ID :##6014##] : Regulatory (AKPK) Online Form
- Dropped due to no update from KFH
- 14:24 Task #10906 (Dropped-End of life cycle): Move CORUS to Wildfly server
- Dropped due to no update from KFH
- 14:17 Support #12720 (Pending Customer Feedback): [SCP ID :##6090##] : KfhOnline Login Issue | Unknown ...
- Root Cause:
User's password was null in TB_AM_USER, was not able to replicate the issue in STG environment
Mitiga... - 14:09 Support #12767 (Closed - End of life cycle): [SCP ID :##6118##] : CMS Unable to reset password
- Issue closed in SCP.
- 14:08 Support #12766 (Closed - End of life cycle): [SCP ID :##6117##] : KFH MySecure Activation Failure
- Issue closed in SCP.
- 14:07 Support #12770 (Closed - End of life cycle): [SCP ID :##6121##] : Unable to login error message '...
- Issue closed in SCP.
January 26, 2022
- 15:51 Support #12766 (Pending Customer Feedback): [SCP ID :##6117##] : KFH MySecure Activation Failure
- Kah Yan, Jan 24, 2022:-...
- 15:48 Support #12767 (Pending Customer Feedback): [SCP ID :##6118##] : CMS Unable to reset password
- Kah Yan, Jan 25, 2022:-...
- 15:39 Support #12770 (Pending Customer Feedback): [SCP ID :##6121##] : Unable to login error message 'I...
- Hafiz, Jan 25, 2022:-...
January 25, 2022
- 17:22 Support #12769 (Closed - End of life cycle): [SCP ID :##6120##] : Unable to Reset Secure Pass Number
- Hafiz, Jan 25, 2022:-...
- 11:40 Support #12773 (Closed - End of life cycle): [SCP ID :##6124##] : Unsuccessful Monthly SI - Janu...
- Hi,
Kindly attend below request:-
Email from staff below is referred.
He has 8 Standing Instruction set t...
January 24, 2022
- 10:00 Support #12764 (Closed - End of life cycle): [SCP ID :##6116##] : Deskmate Staff Directory : Staf...
- Done by Hafiz.
Issue closed in SCP. - 09:59 Support #12763 (Closed - End of life cycle): [SCP ID :##6115##] : Deskmate Staff Directory : Staf...
- Done by Hafiz.
Issue closed in SCP.
January 21, 2022
- 15:40 Support #12770 (Closed - End of life cycle): [SCP ID :##6121##] : Unable to login error message '...
- Hi,
Kindly attend below request:-
Dear team,
Company name : HASBI BIN TANGGE
User ID ... - 15:36 Support #12769 (Closed - End of life cycle): [SCP ID :##6120##] : Unable to Reset Secure Pass Number
- Hi,
Kindly attend below request:-
Customer unable to reset secure pass number, error “Your Account Has Been Block... - 15:14 Support #12767 (Closed - End of life cycle): [SCP ID :##6118##] : CMS Unable to reset password
- Hi,
Kindly attend below request:-
Customer unable to reset password for CMS online banking. Error message “you ar... - 12:56 Support #12766 (Closed - End of life cycle): [SCP ID :##6117##] : KFH MySecure Activation Failure
- Hi,
Kindly attend below request:-
Customer unable to activate and register MySecure due to error “System Currentl...
January 20, 2022
- 17:54 Support #12764 (Closed - End of life cycle): [SCP ID :##6116##] : Deskmate Staff Directory : Staf...
- Hi,
Kindly attend below request:-
Kindly remove the following staff from the staff directory
1) Mohd Farid... - 16:54 Support #12763 (Closed - End of life cycle): [SCP ID :##6115##] : Deskmate Staff Directory : Staf...
- Hi,
Kindly attend below request:-
Please add these staff into staff directory as follows:
Staff ID ... - 14:56 Support #12762 (Closed - End of life cycle): SCP ID :##6114##] : Duitnow Failed
- Hi,
Kindly attend below request:-
Please help to check on Duitnow issue, page keep loading once customer click on...
January 17, 2022
- 14:40 Support #12747 (Closed - End of life cycle): [SCP ID :##6103##] : Failed Bulk Payment
- Issue closed in SCP.
- 14:39 Support #12742 (Closed - End of life cycle): [SCP ID :##6099##] : KFH Online Registration Failure
- Issue closed in SCP.
- 14:38 Support #12667 (Closed - End of life cycle): [SCP ID :##6056##] : EPF file empty
- Issue closed in SCP.
- 14:38 Support #12717 (Closed - End of life cycle): [SCP ID :##6087##] : KFH Online Foreign Telegraphic ...
- Issue closed in SCP.
- 14:37 Bug #12711 (Closed - End of life cycle): [SCP ID :##6082##] : No nacha file created for RFI- 2712...
- Issue closed in SCP.
January 15, 2022
- 08:36 Support #12756 (Closed - End of life cycle): [SCP ID :##6110##] : KFHIB07 - KFHONLINE Database Se...
- Hi,
Kindly attend below request:-
Need your urgent assistance. KFHIB07 server down flashed amber light.
January 14, 2022
- 15:32 Support #12755 (Closed - End of life cycle): [SCP D :##6109##] : Deskmate Staff Directory : Staff...
- Hi,
Kindly attend below request:-
1. Please remove the following staff from the staff directory
a) ... - 12:01 Support #12727 (Closed - End of life cycle): [SCP ID :##6096##] : Update from phoenix - Corus Error
- Hafiz, Jan 7, 2022:-...
- 11:58 Support #12747 (Pending Customer Feedback): [SCP ID :##6103##] : Failed Bulk Payment
- Hafiz, Jan 11, 2022:-...
- 11:54 Support #12667 (Pending Customer Feedback): [SCP ID :##6056##] : EPF file empty
- Hafiz, Jan 7, 2022:-...
- 11:48 Support #12742 (Pending Customer Feedback): [SCP ID :##6099##] : KFH Online Registration Failure
- Hafiz, Jan 6, 2022:-...
- 11:45 Support #12717 (Pending Customer Feedback): [SCP ID :##6087##] : KFH Online Foreign Telegraphic T...
- Kah Yan, Dec 31, 2021:-...
- 11:42 Bug #12711 (Pending Customer Feedback): [SCP ID :##6082##] : No nacha file created for RFI- 27122021
- Hafiz, Dec 27, 2021:-...
- 11:16 Support #12752 (Closed - End of life cycle): [SCP ID :##6106##] : Deskmate : Solat Time
- Done by Lizahwati.
Issue closed in SCP.
January 12, 2022
- 17:30 Support #12752 (Pending Customer Feedback): [SCP ID :##6106##] : Deskmate : Solat Time
- Done. Pending customer to review and feedback.
- 17:09 Support #12752 (Closed - End of life cycle): [SCP ID :##6106##] : Deskmate : Solat Time
- Hi,
Kindly attend below request:-
Please remove the Solat Time in the deskmate as we have found the timing aren't...
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