Activity
From December 12, 2013 to January 10, 2014
January 07, 2014
- 09:52 Support #4061 (Pending Customer Feedback): SCP ID# 1896 : Unable to approve token binding - Corpo...
- +Update #1+
Based on the log provided, we found out that token of serial number 2688584773, 2688584766 and 268858475...
January 06, 2014
- 11:06 Support #4060 (Development / Work In Progress): SCP ID# 1895 : Unable to approve bind token-QL Re...
- Provided the queries below to update the duplicate entries to dummy.
update TB_AM_USER set U_USER_ALIAS = 'MYQLRES... - 10:22 Support #4061 (Development / Work In Progress): SCP ID# 1896 : Unable to approve token binding - ...
- Logs requested from user.
January 03, 2014
- 17:38 Support #4061 (Closed - End of life cycle): SCP ID# 1896 : Unable to approve token binding - Corp...
- Dear Penril,
From log the response code error from rcas is 45 means
45 Provider not match
Please explain... - 16:39 Support #4060 (Closed - End of life cycle): SCP ID# 1895 : Unable to approve bind token-QL Resour...
- Hi Penril,
BBO cannot approve token.
We find out from RCAS DB both id MYQLRESO9D and MYQLRESO9U was duplicate.
...
January 02, 2014
- 12:56 Support #4055: [SCP ID : 1869] - JOOYEE/Unable to Activate Token/00GIE4FQP
- Noted and thanks Boby
- 12:26 Support #4027: [Real SCP ID 1761] SCP ID# 1773 : Unable to create corporate ID
- Pending customer feedback
- 12:25 Support #4055: [SCP ID : 1869] - JOOYEE/Unable to Activate Token/00GIE4FQP
- Ateh,
RCAS returned 6 is because of that. I will fix the source code to return correct error code - 12:23 Support #4055: [SCP ID : 1869] - JOOYEE/Unable to Activate Token/00GIE4FQP
- Boby
Please copy the error thrown in the log stated that the token not yet assigned to the user. This for our ref. - 12:19 Support #4051 (Finished Development): [SCP ID : 1856 ]- Unable to approve Bind Token-Kelana Nirwa...
- Due to duplicate corporate id. Resolved after fix the duplicate corporate id
- 12:17 Support #4055 (Pending Customer Feedback): [SCP ID : 1869] - JOOYEE/Unable to Activate Token/00GI...
- The token is not assigned to the user. Need to assign the token to the user first then only can perform this task
December 31, 2013
- 16:44 Support #4055: [SCP ID : 1869] - JOOYEE/Unable to Activate Token/00GIE4FQP
- Update today : Query result at attachment.
Query 1 : select * from tb_am_user where u_user_alias = 'JOOYEE12D';
... - 10:41 Support #4056 (Closed - End of life cycle): [ SCP ID : 1873] - Password not received via Email or...
- Reported by Naza
Details are as below:
Company: KENANGA INVESTMENT BANK BERHAD
Corporate ID: MYMYKENANG
User ID...
December 27, 2013
- 15:59 Support #4036 (Pending Customer Feedback): SCP ID# 1817 : Fail to approve token binding MYMAGRES
- Request customer to check from RCAS Token Mgmnt page
- 12:50 Support #4036: SCP ID# 1817 : Fail to approve token binding MYMAGRES
- Updated by customer
Please help to confirm that the token tagged to this user is the same as in RCMS.
User id: ... - 12:31 Support #4036 (Development / Work In Progress): SCP ID# 1817 : Fail to approve token binding MYMA...
- 12:30 Support #4036: SCP ID# 1817 : Fail to approve token binding MYMAGRES
- Zayani
Customer asking:
Since token has been bind, please confirm whether Customer will able to assess the sys... - 12:03 Support #3598 (Closed - End of life cycle): [SCP ID : 978] USER ID NOT APPEAR IN RCAS - PINGEN
- No update from customer.
Case closed. - 11:57 Support #4025 (Closed - End of life cycle): SCP ID# 1766 : Unable to Approve User (reset password...
- 11:51 Support #4025: SCP ID# 1766 : Unable to Approve User (reset password via pin mailer)
- Updated by Naza...
- 11:48 Support #4055: [SCP ID : 1869] - JOOYEE/Unable to Activate Token/00GIE4FQP
- Hi All,
This if what I finding in database production.
Error Code 6 is User Alias Not Found
Query 1 : select... - 11:43 Support #3831 (Closed - End of life cycle): [SCP ID# 1363] : RCMS Production patch and HA testing
- No update from customer.
Case closed. - 11:40 Support #3807 (Closed - End of life cycle): [SCP ID# 1290] : Re-usable OTP twice
- No update from customer.
Case closed. - 11:37 Support #3911 (Closed - End of life cycle): [SCP ID# 1441]: 20131101/Prod/RCMS/MY/Query/-/RCMS P...
- Task done.
Case closed. - 11:35 Support #3833 (Closed - End of life cycle): [SCP ID# 1367] : 20131025/Prod/RCMS/MY/Error/MYSAMLG/...
- No update from Customer.
Case closed. - 11:31 Support #3792 (Closed - End of life cycle): SCP ID# 1289 : RCMS Pin Cover Letter with Null Value
- Task done.
Case closed. - 11:29 Support #3701 (Closed - End of life cycle): [SCP ID# 1186] : Request Onsite Standby for 23rd Floo...
- Task done
- 11:27 Support #3606 (Closed - End of life cycle): [SCP ID : 1036] RCAS - Admin User Maintenance Error
- No update from customer after redeployed.
Case closed - 11:19 Support #3597 (Closed - End of life cycle): [SCP ID : 975] RCAS Pin Letter Issue : Alignment was...
- No update from Naza.
Case closed. - 11:15 Support #3589 (Closed - End of life cycle): (SCP ID : 953) RCAS Pin Letter Issue : Name value be...
- 09:31 Support #4055: [SCP ID : 1869] - JOOYEE/Unable to Activate Token/00GIE4FQP
- The error code 6 meant User not found. First, please check does the user "JOOYEE12D" existed in the company "JOOYEE" ...
- 09:24 Support #4055: [SCP ID : 1869] - JOOYEE/Unable to Activate Token/00GIE4FQP
- I found this trace in the file "SystemOut_13.12.26_17.30.18.log". Please find out what the response code 6 meant? And...
December 26, 2013
- 22:30 Support #4055 (Closed - End of life cycle): [SCP ID : 1869] - JOOYEE/Unable to Activate Token/00G...
- Reported by Zaireen
Customer unable to activate token:
Company: JOO YEE & COMPANY PTE LTD
Corporate ID: JOOYE... - 10:25 Support #4051 (Development / Work In Progress): [SCP ID : 1856 ]- Unable to approve Bind Token-Ke...
December 25, 2013
- 01:19 Support #4051 (Closed - End of life cycle): [SCP ID : 1856 ]- Unable to approve Bind Token-Kelana...
- Reported by Naza
BBO get error when try to bind the token
December 20, 2013
- 17:09 Support #4029: SCP ID# 1780 : Unable to approve Bind Token-time 4:40pm
- Already compare with the source code. No issue.
Ting Wei also deployed the war file in development environment to re... - 17:05 Support #4025: SCP ID# 1766 : Unable to Approve User (reset password via pin mailer)
- For quick fix, updated the user with -dummy, then recreate the user.
Still not able to approve.
Already compare wit... - 17:03 Support #4027: [Real SCP ID 1761] SCP ID# 1773 : Unable to create corporate ID
- Already compare with the source code. No issue.
Pending for Maybank to restart the server and retest - 15:21 Support #4036 (Pending Customer Feedback): SCP ID# 1817 : Fail to approve token binding MYMAGRES
- Already check in the DB.
user: MYMAGRES3U is already bind to token: 2688603191
Pending ebWork feedback on this issue - 15:19 Support #4036 (Development / Work In Progress): SCP ID# 1817 : Fail to approve token binding MYMA...
- 13:29 Support #4036 (Closed - End of life cycle): SCP ID# 1817 : Fail to approve token binding MYMAGRES
- Dear Penril Team,
Please check issue below.
Kindly help to check issue below. Try to approved token binding but... - 08:55 Support #4027: [Real SCP ID 1761] SCP ID# 1773 : Unable to create corporate ID
- Had tried to update the DB with following queries
application still do not allow user to recreate the companies.
... - 08:53 Support #4029 (Development / Work In Progress): SCP ID# 1780 : Unable to approve Bind Token-time ...
- Found duplicate records for the 3 users.
Had proceed to delete the duplicates with approval from Maybank.
Deleted... - 08:49 Support #4025 (Development / Work In Progress): SCP ID# 1766 : Unable to Approve User (reset pass...
- Checked in DB, record is there.
Pending for war file to do code compare.
December 19, 2013
- 09:00 Support #4027 (Finished Development): [Real SCP ID 1761] SCP ID# 1773 : Unable to create corporat...
- Run the query:
To get the data:
select * from PRL_PARTY where ROW_ID in (select ROW_ID from TB_AM_COMPANY where ... - 08:56 Support #4027 (Development / Work In Progress): [Real SCP ID 1761] SCP ID# 1773 : Unable to creat...
December 18, 2013
- 17:53 Support #4029 (Closed - End of life cycle): SCP ID# 1780 : Unable to approve Bind Token-time 4:40pm
- Dear Penril Team,
Kindly help to check issue below.
BBO unable to bind the token. From the log CAS return 99.
... - 16:15 Support #4027 (Closed - End of life cycle): [Real SCP ID 1761] SCP ID# 1773 : Unable to create co...
- Kindly help assist issue below.
There are 2 corporate ID involve for this issue and our BBO cannot continue to on ... - 14:48 Support #4025 (Closed - End of life cycle): SCP ID# 1766 : Unable to Approve User (reset password...
- Based on the cas.log, RCAS return 6 which is user not found during approve. You may see on below :
2013-12-17 15:...
December 12, 2013
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