Activity
From April 28, 2014 to May 27, 2014
May 26, 2014
- 23:14 Support #4379 (Closed - End of life cycle): [SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA
- Case closed since Web is not our scope.
- 15:25 Support #4379 (Pending Customer Feedback): [SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA
- Hi Hazri,
This error was not caused by our application, and from the webserver logs, this error was caused by the ... - 15:14 Support #4412 (Pending Customer Feedback): [SCP ID :##2262##] : HWANGDBS Unable to receive Passwo...
- Hi William,
Already check the log, and notice that there is no error thrown from the application side, and the ema... - 14:21 Support #4412 (Work Completed-End life cycle): [SCP ID :##2262##] : HWANGDBS Unable to receive Pa...
- Please assist to check issue below
Customer unable to receive Password via email.
From email trail below. Custom...
May 19, 2014
- 21:28 Support #4397 (Closed - End of life cycle): [SCP ID :##2252##] : STEELASIA - BBO Re-Activation o...
- Please attend user request below:...
- 15:13 Support #4392 (Pending Customer Feedback): [SCP ID :##2246##] : Unable to approve token - MYMMCES
- Token already assigned to user.
- 15:12 Support #4393 (Pending Customer Feedback): [SCP ID :##2249##] : Shanghai Audit Request
May 16, 2014
- 11:43 Support #4393 (Work Completed-End life cycle): [SCP ID :##2249##] : Shanghai Audit Request
- Please attend user query below:...
- 10:59 Support #4392 (Work Completed-End life cycle): [SCP ID :##2246##] : Unable to approve token - MYM...
- Kindly assist customer query below:
1. Not able to approve token binding. Error message : Fail. System error CAS ... - 09:44 Support #4388 (Pending Customer Feedback): [SCP ID :##2245##] : Hit error 97 Invalid required in...
- The mobile number sent to RCAS was too long.
RCMS sent us 19 digits, RCAS validation length is 16 digits. - 09:38 Support #4381 (Closed - End of life cycle): [SCP ID :##2238##] : CIF NUMBER SHOULD BE 9 DIGITS
- BBO manage to do their task.
May 15, 2014
- 11:16 Support #4388 (Work Completed-End life cycle): [SCP ID :##2245##] : Hit error 97 Invalid require...
- Please attend user query below...
May 14, 2014
- 14:00 Support #4370 (Pending Customer Feedback): [SCP ID :##2232##] : mobile number not updated in RCAS...
- 08:39 Support #4381 (Pending Customer Feedback): [SCP ID :##2238##] : CIF NUMBER SHOULD BE 9 DIGITS
- Boby already provided the script to update the CIF number.
May 12, 2014
- 17:07 Support #4381 (Closed - End of life cycle): [SCP ID :##2238##] : CIF NUMBER SHOULD BE 9 DIGITS
- Customer's query as below:
Our BBO has wronglykey in CIF no for Corp Id MYUGAT.
The correct CIF noshould be 02226... - 12:12 Support #4379 (Closed - End of life cycle): [SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA
- Please attend user query below...
May 09, 2014
- 11:17 Support #4274 (Closed - End of life cycle): SCP ID # 2136 : KFC - creation in RCAS (SG customer)
- Script provided
- 11:14 Support #4278 (Closed - End of life cycle): SCP ID # 2140 : Not able to approve token binding : M...
- 11:13 Support #4281 (Closed - End of life cycle): SCP ID# 2147 : Not able to approve token binding : MY...
- 11:07 Support #4284 (Closed - End of life cycle): SCP ID # 2151 : SUPER URGENT/NEW/RCMS/CORP MNC/COLLEC...
- Provided the script to show United Kingdom in country list
- 11:02 Support #4305 (Closed - End of life cycle): SCP ID # 2169 : Not able to approve token binding-App...
- Issue caused by timeout during user creation. After re-trigger, user creation was successful. User was able to contin...
- 11:01 Support #4309 (Closed - End of life cycle): [SCP ID :##2171##] : TTJ GROUP OF COMPANIES RCMS-Wr...
- Provided script to update the CIF to dummy
- 10:59 Support #4310 (Closed - End of life cycle): SCP ID # 2173 : PRODUCTION ISSUE- 2GO EXPRESS, INC.
- Issue caused by during assign token, RCAS take more than 60 seconds to complete the task, however, web server had rou...
- 10:57 Support #4317 (Closed - End of life cycle): [SCP ID :##2177##] : Pin gen problem
- Issue caused by there is invalid character in user address (";") causing HSM return error "Invalid Input"
- 10:48 Support #4323 (Closed - End of life cycle): [SCP ID :##2185##] : MYKPJRAWANG/Unable to Approve T...
- Issue caused by during assign token, RCAS take more than 60 seconds to complete the task, however, web server had rou...
- 10:44 Support #4327 (Closed - End of life cycle): [SCP ID :##2192##] : Unable to print pin mailer
- Connection timeout when sending request to HSM
- 10:43 Support #4329 (Pending Customer Feedback): SCP ID # 2200 : Unable to Authorised MYASINAR token
- Confirm is invalid token. Might caused by token out of sync. Pending for user feedback
- 10:41 Support #4331 (Closed - End of life cycle): SCP ID # 2201 : Unable to approve token binding - BEK...
- Issue caused by mobile number exceed maximum length (max : 16, received : 18). User update the mobile number and re-t...
- 10:38 Support #4369 (Closed - End of life cycle): [SCP ID :##2231##] : Wrong Corp ID created
- Advise user to select existing corporate ID instead of create new corporate ID
May 07, 2014
- 14:55 Support #4370 (Closed - End of life cycle): [SCP ID :##2232##] : mobile number not updated in RCA...
- Customer complains:
We have made changes in RCMS but system not update RCAS, We have lodged complaint to Helpdesk ... - 11:30 Support #4369 (Closed - End of life cycle): [SCP ID :##2231##] : Wrong Corp ID created
- Please assist to raise Ticket and assign this issue to RCMS Group for further investigation. Details are as below:
... - 08:48 Support #4296 (Pending Customer Feedback): [SCP ID :##2163##] : MY1LENS : Not able to approve tok...
- Error Code 46: User ID Has Been Assigned To Another Token
This is the issue cause by timeout from websphere.
The ...
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