Activity

From May 02, 2014 to May 31, 2014

May 28, 2014

10:56 Support #4329 (Closed - End of life cycle): SCP ID # 2200 : Unable to Authorised MYASINAR token: No update from customer.
Case closed Ahmad Hazri

May 26, 2014

23:14 Support #4379 (Closed - End of life cycle): [SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA: Case closed since Web is not our scope. Ahmad Hazri
15:25 Support #4379 (Pending Customer Feedback): [SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA: Hi Hazri,
This error was not caused by our application, and from the webserver logs, this error was caused by the ... Ong Wei Kuan
15:14 Support #4412 (Pending Customer Feedback): [SCP ID :##2262##] : HWANGDBS Unable to receive Passwo...: Hi William,
Already check the log, and notice that there is no error thrown from the application side, and the ema... Ong Wei Kuan
14:21 Support #4412 (Work Completed-End life cycle): [SCP ID :##2262##] : HWANGDBS Unable to receive Pa...: Please assist to check issue below

Customer unable to receive Password via email.
From email trail below. Custom... William Gozali Tan

May 12, 2014

17:07 Support #4381 (Closed - End of life cycle): [SCP ID :##2238##] : CIF NUMBER SHOULD BE 9 DIGITS: Customer's query as below:
Our BBO has wronglykey in CIF no for Corp Id MYUGAT.
The correct CIF noshould be 02226... William Gozali Tan
12:12 Support #4379 (Closed - End of life cycle): [SCP ID :##2237##] : UNABLE TO UPLOAD TOKEN FOR MSIA: Please attend user query below... Ahmad Hazri

May 09, 2014

11:17 Support #4274 (Closed - End of life cycle): SCP ID # 2136 : KFC - creation in RCAS (SG customer): Script provided Hartanto Boby
11:14 Support #4278 (Closed - End of life cycle): SCP ID # 2140 : Not able to approve token binding : M...: Hartanto Boby
11:13 Support #4281 (Closed - End of life cycle): SCP ID# 2147 : Not able to approve token binding : MY...: Hartanto Boby
11:07 Support #4284 (Closed - End of life cycle): SCP ID # 2151 : SUPER URGENT/NEW/RCMS/CORP MNC/COLLEC...: Provided the script to show United Kingdom in country list Hartanto Boby
11:02 Support #4305 (Closed - End of life cycle): SCP ID # 2169 : Not able to approve token binding-App...: Issue caused by timeout during user creation. After re-trigger, user creation was successful. User was able to contin... Hartanto Boby
11:01 Support #4309 (Closed - End of life cycle): [SCP ID :##2171##] : TTJ GROUP OF COMPANIES RCMS-Wr...: Provided script to update the CIF to dummy Hartanto Boby
10:59 Support #4310 (Closed - End of life cycle): SCP ID # 2173 : PRODUCTION ISSUE- 2GO EXPRESS, INC.: Issue caused by during assign token, RCAS take more than 60 seconds to complete the task, however, web server had rou... Hartanto Boby
10:57 Support #4317 (Closed - End of life cycle): [SCP ID :##2177##] : Pin gen problem: Issue caused by there is invalid character in user address (";") causing HSM return error "Invalid Input" Hartanto Boby
10:48 Support #4323 (Closed - End of life cycle): [SCP ID :##2185##] : MYKPJRAWANG/Unable to Approve T...: Issue caused by during assign token, RCAS take more than 60 seconds to complete the task, however, web server had rou... Hartanto Boby
10:44 Support #4327 (Closed - End of life cycle): [SCP ID :##2192##] : Unable to print pin mailer: Connection timeout when sending request to HSM Hartanto Boby
10:43 Support #4329 (Pending Customer Feedback): SCP ID # 2200 : Unable to Authorised MYASINAR token: Confirm is invalid token. Might caused by token out of sync. Pending for user feedback Hartanto Boby
10:41 Support #4331 (Closed - End of life cycle): SCP ID # 2201 : Unable to approve token binding - BEK...: Issue caused by mobile number exceed maximum length (max : 16, received : 18). User update the mobile number and re-t... Hartanto Boby
10:38 Support #4369 (Closed - End of life cycle): [SCP ID :##2231##] : Wrong Corp ID created: Advise user to select existing corporate ID instead of create new corporate ID Hartanto Boby

May 07, 2014

14:55 Support #4370 (Closed - End of life cycle): [SCP ID :##2232##] : mobile number not updated in RCA...: Customer complains:
We have made changes in RCMS but system not update RCAS, We have lodged complaint to Helpdesk ... William Gozali Tan
11:30 Support #4369 (Closed - End of life cycle): [SCP ID :##2231##] : Wrong Corp ID created: Please assist to raise Ticket and assign this issue to RCMS Group for further investigation. Details are as below:
... William Gozali Tan
08:48 Support #4296 (Pending Customer Feedback): [SCP ID :##2163##] : MY1LENS : Not able to approve tok...: Error Code 46: User ID Has Been Assigned To Another Token
This is the issue cause by timeout from websphere.
The ... Yap Kah Yan

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