Activity

From September 27, 2018 to October 26, 2018

October 18, 2018

16:16 Support #8815 (Work Completed-End life cycle): SCP ID :##4747##] : bulk status not update: Provide query :
select
select * from BIB_BULK_PAYMENT_HISTORY where BATCH_ID in (
'11828301147',
'11828301146',... Stephanie Sufrapto
16:14 Support #8804 (Pending Prod Deployment): SCP ID :##4734##] : Viewer ( tokwan2018 ) unable to log...: patch for query enhancement at path D:\was-workspace\01 Download WAR files from Penril\Query Enhancement\patch_20181002 Stephanie Sufrapto
16:13 Support #8791 (Work Completed-End life cycle): SCP ID :##4724##] : unable to activate security to...: Issue cause by error code from SecureMatric 51 when activate (bind token) and error code 55 when revoke (unbind) toke... Stephanie Sufrapto
16:12 Support #8820 (Pending Customer Feedback): SCP ID :##4752##] : astro trnx details not complete: The reason the details not shown is the data failed to input to database.
From the error log we found the exception... Stephanie Sufrapto
15:22 Support #8821 (Closed - End of life cycle): SCP ID :##4753##] : Initiator got session expired whe...: Hi,
Kindly attend below request:
Initiator got session expired when upload bulk payment.
date/time as below:
... Zahir Abd Latif

October 17, 2018

17:55 Support #8820 (Closed - End of life cycle): SCP ID :##4752##] : astro trnx details not complete: Hi,
Kindly attend below request:
Please check IBAM display incomplete ASTRO trnx details...
1. 2nd trnx
Trans... Zahir Abd Latif
11:37 Support #8818 (Pending Customer Feedback): SCP ID :##4750##] : UNABLE TO ASSIGNED TOKEN :EAST COA...: Issue is related to [Request ID :##4680##] : CA assign token - session expired.
Solution: Update the class file re... Stephanie Sufrapto
11:37 Support #8819 (Pending Customer Feedback): SCP ID :##4751##] : UNABLE TO ASSIGNED TOKEN :PERTUBUH...: Issue is related to [Request ID :##4680##] : CA assign token - session expired.
Solution: Update the class file re... Stephanie Sufrapto
09:56 Support #8819 (Closed - End of life cycle): SCP ID :##4751##] : UNABLE TO ASSIGNED TOKEN :PERTUBU...: Hi,
Kindly attend below request:
CA unable assigned token. Got "session is expired. You have left browser idle f... Zahir Abd Latif
09:53 Support #8818 (Closed - End of life cycle): SCP ID :##4750##] : UNABLE TO ASSIGNED TOKEN :EAST CO...: Hi,
Kindly attend below request:
CA unable assigned token. Got "session is expired. You have left browser idle fo... Zahir Abd Latif

October 15, 2018

16:44 Support #8809 (Closed - End of life cycle): SCP ID :##4741##] : instant transfer - timeout 08102018: Issue closed in SCP. Zahir Abd Latif
16:43 Support #8808 (Closed - End of life cycle): SCP ID :##4740##] : request script to extract all SI ...: Issue closed in SCP. Zahir Abd Latif
16:42 Support #8807 (Closed - End of life cycle): SCP ID :##4738##] : Recurring Payment (AGRONET): RABI...: Issue closed in SCP. Zahir Abd Latif
16:40 Support #8805 (Closed - End of life cycle): SCP ID :##4736##] : UNABLE TO ACTIVATE TOKEN (ID-0239...: Issue closed in SCP. Zahir Abd Latif

October 12, 2018

14:58 Support #8815 (Work Completed-End life cycle): SCP ID :##4747##] : bulk status not update: Hi,
Kindly attend below request:
Bulk payment status not updated. Please check
!https://support.penril.net/inl... Zahir Abd Latif

October 09, 2018

16:50 Support #8809 (Pending Customer Feedback): SCP ID :##4741##] : instant transfer - timeout 08102018: Issue is cause by FUSE Return error code WS002 to RIB kindly check with FUSE team.
FUSE add the decimal point aft... Stephanie Sufrapto
16:40 Support #8809 (Closed - End of life cycle): SCP ID :##4741##] : instant transfer - timeout 08102018: Hi,
Kindly attend below request:
As discussed, please help to extract timestamp for all instant trf that getting ... Zahir Abd Latif
16:34 Support #8808 (Pending Customer Feedback): SCP ID :##4740##] : request script to extract all SI t...: Providing query as user requested
BIB
select distinct(sihist.oid), si.si_id, si.TRANSACTION_DESC, si.PAYMENT_MODE... Stephanie Sufrapto
16:26 Support #8808 (Closed - End of life cycle): SCP ID :##4740##] : request script to extract all SI ...: Hi,
Kindly attend below request:
Please help to provide sql script to extract all SI transaction performed by cus... Zahir Abd Latif

October 05, 2018

08:40 Support #8807 (Pending Customer Feedback): SCP ID :##4738##] : Recurring Payment (AGRONET): RABI'...: Please find the patch at D:\was-workspace\01 Download WAR files from Penril\4738-Recurring Payment (AGRONET) RABIAH B... Yap Kah Yan

October 04, 2018

15:15 Support #8807 (Closed - End of life cycle): SCP ID :##4738##] : Recurring Payment (AGRONET): RABI...: Hi,
Kindly attend below request:
Customer had set a recurring payment through Agronet to Maybank but there was no... Zahir Abd Latif
14:00 Support #8805 (Pending Customer Feedback): SCP ID :##4736##] : UNABLE TO ACTIVATE TOKEN (ID-02397...: Root Cause: Invalid OTP
Solution: To check if user input correct OTP. Yap Kah Yan
13:23 Support #8805 (Closed - End of life cycle): SCP ID :##4736##] : UNABLE TO ACTIVATE TOKEN (ID-0239...: Hi,
Kindly attend below request:-
Single user gagal login . error > Your Security Token is inactive.Please proce... Zahir Abd Latif

October 02, 2018

11:06 Support #8618 (Closed - End of life cycle): SCP ID :##4600 ##] : 20180620 Customer unable to logi...: Issue closed in SCP. Zahir Abd Latif
11:05 Support #8779 (Closed - End of life cycle): SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session...: Issue closed in SCP. Zahir Abd Latif
11:04 Support #8794 (Closed - End of life cycle): SCP ID :##4727##] : Cannot login approver (0234790 ) ...: Issue closed in SCP. Zahir Abd Latif
11:04 Support #8803 (Closed - End of life cycle): SCP ID :##4733##] : FTL - Service is currently unavai...: Issue closed in SCP. Zahir Abd Latif
11:03 Support #8802 (Closed - End of life cycle): SCP ID :##4732##] : PDK Rumah Sayangku initiator : Pd...: Issue closed in SCP. Zahir Abd Latif
11:03 Support #8801 (Closed - End of life cycle): SCP ID :##4731##] : cannot approve trnx - error servi...: Issue closed in SCP. Zahir Abd Latif
09:30 Support #8804 (Closed - End of life cycle): SCP ID :##4734##] : Viewer ( tokwan2018 ) unable to ...: Hi,
Kindly attend below request:-
Viewer ( tokwan2018 ) unable to login get "session expired" as email below.
... Zahir Abd Latif

September 27, 2018

17:56 Support #8801 (Pending Customer Feedback): SCP ID :##4731##] : cannot approve trnx - error servic...: This issue happened due to UPASS 2 Windows Server getting maximum connections reached.
This issue is same as yester... Stephanie Sufrapto
17:55 Support #8802 (Pending Customer Feedback): SCP ID :##4732##] : PDK Rumah Sayangku initiator : Pdk...: Issue is cause by no response from fuse, below is the log snippet.
[9/27/18 11:41:41:040 SGT] 000037cd SystemOut ... Stephanie Sufrapto
17:43 Support #8803 (Pending Customer Feedback): SCP ID :##4733##] : FTL - Service is currently unavail...: Issue cause by Windows server getting maximum connection . and the SM sent us response 24, possible default error cod... Stephanie Sufrapto
15:52 Support #8803 (Closed - End of life cycle): SCP ID :##4733##] : FTL - Service is currently unavai...: Hi,
Kindly attend below request:
Mohon semakan dimana pelanggan cuba untuk membuat first time login sebagai appr... Zahir Abd Latif
15:27 Support #8802 (Closed - End of life cycle): SCP ID :##4732##] : PDK Rumah Sayangku initiator : Pd...: Hi,
Kindly attend below request:-
PDK Rumah Sayangku initiator : PdktpgRs click bulk payment file upload, facing ... Zahir Abd Latif
15:24 Support #8801 (Closed - End of life cycle): SCP ID :##4731##] : cannot approve trnx - error servi...: Hi,
Kindly attend below request:-
ZS armin approver cannot approve transaction due to error' Service is current U... Zahir Abd Latif

« Previous

Also available in: Atom

B - Production Support » Agrobank Support

Activity

Activity

October 25, 2018

October 24, 2018

October 23, 2018

October 22, 2018

October 19, 2018

October 18, 2018

October 17, 2018

October 15, 2018

October 12, 2018

October 09, 2018

October 05, 2018

October 04, 2018

October 02, 2018

September 27, 2018