Activity

From August 07, 2014 to September 05, 2014

September 05, 2014

10:54 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.: Cause :
HSM return error code 53.
Addition :
User input details :
encrypted pin = A5B411B9C01397692BDD659E901... Ong Wei Kuan

September 04, 2014

16:34 Support #4653 (Closed - End of life cycle): [SCP ID :##2367##] : Request - To add Bangladesh in ...: Ahmad Hazri
12:10 Support #4645 (Pending Customer Feedback): [SCP ID :##2365##] : Token Binding - CMS Officers -M...: Findings: User is inactive. Need to activate user and request user to login on the same day
Steps:
1. enable the ... Yap Kah Yan
11:39 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.: pending maybank to provide the logs.(requested 3 times) Ong Wei Kuan
11:36 Support #4572 (Development / Work In Progress): [SCP ID :##2349##] : Temporary Password Email Not...: Cause :
Still finding the cause of this issue, suspect is browser compatibility issue(button disable function after ... Ong Wei Kuan
11:30 Support #4567 (Work Completed-End life cycle): [SCP ID :##2343##] : GWI BUSINESS SOLUTIONS INC - ...: This issue was handled by Boby.
Cause :
CIF created is tied under the corporate created for MY provider, not PH.... Ong Wei Kuan
11:27 Support #4485 (Work Completed-End life cycle): [SCP ID :##2310##] : ROCKY MOUNTAIN CAFE INC - TOK...: This issue was handled by Boby.
Cause :
Different token was binded to user in RCMS and RCAS.
Solution :
Unbi... Ong Wei Kuan
11:08 Support #4529 (Work Completed-End life cycle): [SCP ID :##2317##] : UPSELLING/RCMS/SME/VB VENTURE...: Cause :
This issue happened when BBO wanted to reissue token. Reissue token involves two process : frist revoke tok... Ong Wei Kuan
10:56 Support #4660 (Development / Work In Progress): [SCP ID :##2372##] : 201400829/PROD/RCMS/MY/ERRO...: Pending for logs to further investigation Yap Kah Yan
10:55 Support #4659 (Development / Work In Progress): [SCP ID :##2369##] : PASSWORD NOT RECEIVED (00MTH...: Findings from the logs,
user name: LEW WAH YIN
corporate ID: MYIJM
email: a@a.com
After we provided our f... Yap Kah Yan
10:49 Support #4653 (Pending Customer Feedback): [SCP ID :##2367##] : Request - To add Bangladesh in D...: Hi Hazri,
Already provided the script to customer. Yap Kah Yan
10:09 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.: Dear Wei Kuan,
Customer not provide any log file for us. Zahir Abd Latif

September 03, 2014

15:48 Support #4661 (Development / Work In Progress): [SCP ID :##2375##] - :MYMMCES1U : Not able to log...: Ong Wei Kuan
15:47 Support #4661: [SCP ID :##2375##] - :MYMMCES1U : Not able to log in RCMS.: Dear Zahir,
Did customer provide any log file for us? Ong Wei Kuan
12:03 Support #4661 (Closed - End of life cycle): [SCP ID :##2375##] - :MYMMCES1U : Not able to log in ...: Kindly attend below request:
... Zahir Abd Latif

September 02, 2014

17:52 Support #4660 (Closed - End of life cycle): [SCP ID :##2372##] : 201400829/PROD/RCMS/MY/ERROR/MY...: Kindly attend below request:... William Gozali Tan
17:32 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A: Hi LeeLee,
I can't confirm, the logs is not related with the issue. But, from the email, is RCMS not include the d... Ong Wei Kuan
17:26 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A: l know. l just wanted to confirm that RCMS did not send the update user profile to RCAS, so it cause the user name di... Anonymous
17:10 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A: Hi LeeLee,
Based on the previous email, this issue is not caused by our side, it should be fixed by RCMS.
Howeve... Ong Wei Kuan
15:44 Support #4075: SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A: Hi LeeLee,
From Boby's update, he claimed that the fix will be done in RCMS, not our side.
Can you forward me the... Ong Wei Kuan
15:28 Support #4075 (Development / Work In Progress): SCP ID# 1913 : NINIQ BISTRO SDN BHD-USER MYNINIQ2A: Hi Wei Kuan,
Do you able assist to check on this issue? Anonymous
13:04 Support #4659 (Closed - End of life cycle): [SCP ID :##2369##] : PASSWORD NOT RECEIVED (00MTHBWBI): Kindly attend to customer's enquiry below:
COMP NAME: *IJM CONSTRUCTION SDN BHD*
CORP ID: *MYIJM*
USER ID: *MYI... William Gozali Tan

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