Activity
From September 22, 2016 to October 21, 2016
October 21, 2016
- 16:59 Support #6722 (Pending Customer Feedback): [SCP ID :##3430##] : IBG transaction not captured in a...
- Root Cause: DB deadlock
Solution: Manual insert record. Pending user id to complete the script. - 11:03 Support #6722 (Closed - End of life cycle): [SCP ID :##3430##] : IBG transaction not captured in ...
- Hi,
Kindly attend below request.
Kindly assist to checked on this issue; Customer did Favorite IBG transfer today...
October 20, 2016
- 09:39 Support #6716 (Closed - End of life cycle): [SCP ID :##3426##] : AGRONetBIZ - System prompt "Syst...
- Issue closed in SCP.
- 09:35 Support #6714 (Pending Customer Feedback): [SCP ID :##3424##] : Token license expired - after mig...
- Update from Chee Ping, Oct 18, 2016 11:10 AM:-...
October 19, 2016
- 17:37 Support #6708 (Closed - End of life cycle): [SCP ID :##3420##] : Bulk Payment Upload - excel form...
- Issue closed in SCP.
- 17:36 Support #6668 (Closed - End of life cycle): [SCP ID :##3401##] : Session expired after click conf...
- Issue closed in SCP.
- 10:43 Support #6712 (Pending Customer Feedback): [SCP ID :##3423##] : Create New Company - Company deta...
- Root Cause:
suspect that the system is throwing null pointer when converting the stored blob into company details
... - 10:02 Support #6668: [SCP ID :##3401##] : Session expired after click confirm but txn was captured at I...
- Fixes to limit 20 character deployed to production at 15/10/2016 (ID062, Auto Sweeping)
- 10:01 Support #6708 (Pending Customer Feedback): [SCP ID :##3420##] : Bulk Payment Upload - excel forma...
- Middleware / EPG to revert on why the file has format error.
October 18, 2016
- 15:17 Support #6716 (Pending Customer Feedback): [SCP ID :##3426##] : AGRONetBIZ - System prompt "Syste...
- The edit user jsp page is not correct that causing this problem. Already provide the correct jsp to agrobank to updat...
- 11:25 Support #6716 (Closed - End of life cycle): [SCP ID :##3426##] : AGRONetBIZ - System prompt "Syst...
- Hi,
Kindly attend below request.
Kindly check this issue.
<Summary>
- On 17/10/2016, Corporate Admin (Userna... - 11:02 Support #6714 (Closed - End of life cycle): [SCP ID :##3424##] : Token license expired - after mi...
- Hi,
Kindly attend below request.
Kindly assist us to resolve token license issue urgently. Currently bank admin c...
October 17, 2016
- 17:27 Support #6712 (Closed - End of life cycle): [SCP ID :##3423##] : Create New Company - Company det...
- Hi,
Kindly attend below request.
Please help to check and fix.
Refer attachement.
Thank You. - 11:58 Support #6708: [SCP ID :##3420##] : Bulk Payment Upload - excel format failed
- Test environment: SIT
Tested on the provided files (Changed debit account number and crediting date).
Both unsuc...
October 14, 2016
- 17:46 Support #6708 (Closed - End of life cycle): [SCP ID :##3420##] : Bulk Payment Upload - excel form...
- Hi,
Kindly attend below request.
Customer upload bulk payment file using excel format was rejected with erro mess...
October 13, 2016
- 18:12 Task #6700 (Work Completed-End life cycle): [Internal Testing] - Agrobank Session Expired
- Hi Erni,
Kindly assist to test on the issue and prepare test result. Please liaise with Kah Yan shall you have any ... - 08:33 Support #6668: [SCP ID :##3401##] : Session expired after click confirm but txn was captured at I...
- Further Findings:
1. RIB bill payment and add new bill allow 30 characters
2. BIB bill payment and add new bill all...
October 10, 2016
- 18:32 Support #6668 (Pending Customer Feedback): [SCP ID :##3401##] : Session expired after click confi...
- The 1st transaction is unsuccessful due to session issue. We are still working on a permanent fix for this.
2nd tran... - 11:06 Support #6600 (Closed - End of life cycle): [SCP ID :##3385##] : BIB: Session Expired 2
- Issue closed in SCP.
- 11:06 Support #6599 (Closed - End of life cycle): [SCP ID :##3384##] : BIB: Session Expired
- Issue closed in SCP.
October 08, 2016
- 21:24 RIB Support #6676 (Pending Customer Feedback): [SCP ID :##3407##] : DR Issue: Not able to login, er...
- This problem happen due to upass not able to connect DB using direct ip address. Already advise illah to update the h...
- 20:52 RIB Support #6676 (Closed - End of life cycle): [SCP ID :##3407##] : DR Issue: Not able to login, e...
- Hi Chee Ping
Kindly attend this issue.
Agrobank doing DR testing and failed to login during testing.
October 06, 2016
- 13:20 Support #6668 (Closed - End of life cycle): [SCP ID :##3401##] : Session expired after click conf...
- Hi KahYan,
Kindly attend below request....
September 29, 2016
- 09:45 Support #6624 (Closed - End of life cycle): [SCP ID :##3388##] : RIB report 22092016 not generated
- Issue closed in SCP.
September 28, 2016
- 15:02 Support #6593 (Closed - End of life cycle): [SCP ID :##3380##] : DEPOSIT ACCOUNT CANNOT BE VIEWED...
- Issue closed in SCP.
- 13:33 Support #6624 (Pending Customer Feedback): [SCP ID :##3388##] : RIB report 22092016 not generated
- Root Cause:
Java Heap Space (Out of Memory)
Solution:
Add -Xms512m -Xmx1024m to the .bat file.
Sample
java -...
September 27, 2016
- 09:38 Support #6624 (Closed - End of life cycle): [SCP ID :##3388##] : RIB report 22092016 not generated
- Hi,
Kindly attend below request:
Please help to check.
RIB report dated 22092016 was not generated. We have reg...
September 26, 2016
- 09:53 Task #6572 (Closed - End of life cycle): [SCP ID :##3364##] : Customer with status TAC Unlocked n...
- Issue closed in SCP.
- 09:51 RIB Support #6556 (Closed - End of life cycle): [SCP ID :##3355##] : Session Expired (ID-0081268) NO...
- Issue closed in SCP.
- 09:50 BIB Support #6549 (Closed - End of life cycle): [SCP ID :##3350##] : Username problem for Single Use...
- Issue closed in SCP.
September 23, 2016
- 15:23 Support #6599 (Pending Customer Feedback): [SCP ID :##3384##] : BIB: Session Expired
- Suspect: Session issue
Solution: Pending migration of plugin. User to retest after plugin migration - 15:22 Support #6600 (Pending Customer Feedback): [SCP ID :##3385##] : BIB: Session Expired 2
- Suspect: Session issue
Solution: Pending migration of plugin. User to retest after plugin migration - 13:15 Support #6593 (Pending Customer Feedback): [SCP ID :##3380##] : DEPOSIT ACCOUNT CANNOT BE VIEWED ...
- Possible account number used in registration: 2007422000009875
as IB do not store account number during registration...
September 22, 2016
- 17:57 Support #6600 (Closed - End of life cycle): [SCP ID :##3385##] : BIB: Session Expired 2
- Hi,
Kindly attend below request:
Customer unable to do FTL in AgronetBiz. After click First time login, corporate... - 17:54 Support #6599 (Closed - End of life cycle): [SCP ID :##3384##] : BIB: Session Expired
- Hi,
Kindly attend below request:
Customer unable to check transaction history and perform transaction in Agronet... - 11:46 Support #6593 (Closed - End of life cycle): [SCP ID :##3380##] : DEPOSIT ACCOUNT CANNOT BE VIEWED...
- Hi,
Kindly attend below request:
Customer complaint no account displayed in his account and banking screen. Based... - 10:05 Support #6588 (Closed - End of life cycle): [SCP ID :##3375##] : Incident 20092016.
- Issue closed in SCP.
- 10:01 Support #6522 (Closed - End of life cycle): [SCP ID :##3335##] : Forgot Password - Account has be...
- If the problem persist, issue will reopen.
Issue closed in SCP. - 09:56 Support #6558 (Closed - End of life cycle): [SCP ID :##3357##] : Instant Transfer Declined ( 0081...
- Issue closed in SCP.
- 09:54 Task #6499 (Closed - End of life cycle): [SCP ID :##3321##] : Unable to make instant transfer due...
- Issue closed in SCP.
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