Activity
From September 20, 2018 to October 19, 2018
October 19, 2018
- 10:23 Support #8819 (Closed - End of life cycle): SCP ID :##4751##] : UNABLE TO ASSIGNED TOKEN :PERTUBU...
- Issue closed in SCP.
- 10:23 Support #8818 (Closed - End of life cycle): SCP ID :##4750##] : UNABLE TO ASSIGNED TOKEN :EAST CO...
- Issue closed in SCP.
October 18, 2018
- 16:16 Support #8815 (Work Completed-End life cycle): SCP ID :##4747##] : bulk status not update
- Provide query :
select
select * from BIB_BULK_PAYMENT_HISTORY where BATCH_ID in (
'11828301147',
'11828301146',... - 16:14 Support #8804 (Pending Prod Deployment): SCP ID :##4734##] : Viewer ( tokwan2018 ) unable to log...
- patch for query enhancement at path D:\was-workspace\01 Download WAR files from Penril\Query Enhancement\patch_20181002
- 16:13 Support #8791 (Work Completed-End life cycle): SCP ID :##4724##] : unable to activate security to...
- Issue cause by error code from SecureMatric 51 when activate (bind token) and error code 55 when revoke (unbind) toke...
- 16:12 Support #8820 (Pending Customer Feedback): SCP ID :##4752##] : astro trnx details not complete
- The reason the details not shown is the data failed to input to database.
From the error log we found the exception... - 15:22 Support #8821 (Closed - End of life cycle): SCP ID :##4753##] : Initiator got session expired whe...
- Hi,
Kindly attend below request:
Initiator got session expired when upload bulk payment.
date/time as below:
...
October 17, 2018
- 17:55 Support #8820 (Closed - End of life cycle): SCP ID :##4752##] : astro trnx details not complete
- Hi,
Kindly attend below request:
Please check IBAM display incomplete ASTRO trnx details...
1. 2nd trnx
Trans... - 11:37 Support #8818 (Pending Customer Feedback): SCP ID :##4750##] : UNABLE TO ASSIGNED TOKEN :EAST COA...
- Issue is related to [Request ID :##4680##] : CA assign token - session expired.
Solution: Update the class file re... - 11:37 Support #8819 (Pending Customer Feedback): SCP ID :##4751##] : UNABLE TO ASSIGNED TOKEN :PERTUBUH...
- Issue is related to [Request ID :##4680##] : CA assign token - session expired.
Solution: Update the class file re... - 09:56 Support #8819 (Closed - End of life cycle): SCP ID :##4751##] : UNABLE TO ASSIGNED TOKEN :PERTUBU...
- Hi,
Kindly attend below request:
CA unable assigned token. Got "session is expired. You have left browser idle f... - 09:53 Support #8818 (Closed - End of life cycle): SCP ID :##4750##] : UNABLE TO ASSIGNED TOKEN :EAST CO...
- Hi,
Kindly attend below request:
CA unable assigned token. Got "session is expired. You have left browser idle fo...
October 15, 2018
- 16:44 Support #8809 (Closed - End of life cycle): SCP ID :##4741##] : instant transfer - timeout 08102018
- Issue closed in SCP.
- 16:43 Support #8808 (Closed - End of life cycle): SCP ID :##4740##] : request script to extract all SI ...
- Issue closed in SCP.
- 16:42 Support #8807 (Closed - End of life cycle): SCP ID :##4738##] : Recurring Payment (AGRONET): RABI...
- Issue closed in SCP.
- 16:40 Support #8805 (Closed - End of life cycle): SCP ID :##4736##] : UNABLE TO ACTIVATE TOKEN (ID-0239...
- Issue closed in SCP.
October 12, 2018
- 14:58 Support #8815 (Work Completed-End life cycle): SCP ID :##4747##] : bulk status not update
- Hi,
Kindly attend below request:
Bulk payment status not updated. Please check
!https://support.penril.net/inl...
October 09, 2018
- 16:50 Support #8809 (Pending Customer Feedback): SCP ID :##4741##] : instant transfer - timeout 08102018
- Issue is cause by FUSE Return error code WS002 to RIB kindly check with FUSE team.
FUSE add the decimal point aft... - 16:40 Support #8809 (Closed - End of life cycle): SCP ID :##4741##] : instant transfer - timeout 08102018
- Hi,
Kindly attend below request:
As discussed, please help to extract timestamp for all instant trf that getting ... - 16:34 Support #8808 (Pending Customer Feedback): SCP ID :##4740##] : request script to extract all SI t...
- Providing query as user requested
BIB
select distinct(sihist.oid), si.si_id, si.TRANSACTION_DESC, si.PAYMENT_MODE... - 16:26 Support #8808 (Closed - End of life cycle): SCP ID :##4740##] : request script to extract all SI ...
- Hi,
Kindly attend below request:
Please help to provide sql script to extract all SI transaction performed by cus...
October 05, 2018
- 08:40 Support #8807 (Pending Customer Feedback): SCP ID :##4738##] : Recurring Payment (AGRONET): RABI'...
- Please find the patch at D:\was-workspace\01 Download WAR files from Penril\4738-Recurring Payment (AGRONET) RABIAH B...
October 04, 2018
- 15:15 Support #8807 (Closed - End of life cycle): SCP ID :##4738##] : Recurring Payment (AGRONET): RABI...
- Hi,
Kindly attend below request:
Customer had set a recurring payment through Agronet to Maybank but there was no... - 14:00 Support #8805 (Pending Customer Feedback): SCP ID :##4736##] : UNABLE TO ACTIVATE TOKEN (ID-02397...
- Root Cause: Invalid OTP
Solution: To check if user input correct OTP. - 13:23 Support #8805 (Closed - End of life cycle): SCP ID :##4736##] : UNABLE TO ACTIVATE TOKEN (ID-0239...
- Hi,
Kindly attend below request:-
Single user gagal login . error > Your Security Token is inactive.Please proce...
October 02, 2018
- 11:06 Support #8618 (Closed - End of life cycle): SCP ID :##4600 ##] : 20180620 Customer unable to logi...
- Issue closed in SCP.
- 11:05 Support #8779 (Closed - End of life cycle): SCP ID :##4715##] : ZS ARMIN SDN BHD - Facing Session...
- Issue closed in SCP.
- 11:04 Support #8794 (Closed - End of life cycle): SCP ID :##4727##] : Cannot login approver (0234790 ) ...
- Issue closed in SCP.
- 11:04 Support #8803 (Closed - End of life cycle): SCP ID :##4733##] : FTL - Service is currently unavai...
- Issue closed in SCP.
- 11:03 Support #8802 (Closed - End of life cycle): SCP ID :##4732##] : PDK Rumah Sayangku initiator : Pd...
- Issue closed in SCP.
- 11:03 Support #8801 (Closed - End of life cycle): SCP ID :##4731##] : cannot approve trnx - error servi...
- Issue closed in SCP.
- 09:30 Support #8804 (Closed - End of life cycle): SCP ID :##4734##] : Viewer ( tokwan2018 ) unable to ...
- Hi,
Kindly attend below request:-
Viewer ( tokwan2018 ) unable to login get "session expired" as email below.
...
September 27, 2018
- 17:56 Support #8801 (Pending Customer Feedback): SCP ID :##4731##] : cannot approve trnx - error servic...
- This issue happened due to UPASS 2 Windows Server getting maximum connections reached.
This issue is same as yester... - 17:55 Support #8802 (Pending Customer Feedback): SCP ID :##4732##] : PDK Rumah Sayangku initiator : Pdk...
- Issue is cause by no response from fuse, below is the log snippet.
[9/27/18 11:41:41:040 SGT] 000037cd SystemOut ... - 17:43 Support #8803 (Pending Customer Feedback): SCP ID :##4733##] : FTL - Service is currently unavail...
- Issue cause by Windows server getting maximum connection . and the SM sent us response 24, possible default error cod...
- 15:52 Support #8803 (Closed - End of life cycle): SCP ID :##4733##] : FTL - Service is currently unavai...
- Hi,
Kindly attend below request:
Mohon semakan dimana pelanggan cuba untuk membuat first time login sebagai appr... - 15:27 Support #8802 (Closed - End of life cycle): SCP ID :##4732##] : PDK Rumah Sayangku initiator : Pd...
- Hi,
Kindly attend below request:-
PDK Rumah Sayangku initiator : PdktpgRs click bulk payment file upload, facing ... - 15:24 Support #8801 (Closed - End of life cycle): SCP ID :##4731##] : cannot approve trnx - error servi...
- Hi,
Kindly attend below request:-
ZS armin approver cannot approve transaction due to error' Service is current U...
September 25, 2018
- 13:12 Support #8798 (Closed - End of life cycle): Re: [Request ID :##4728##] : Cannot proceed instant trf
- Issue closed in SCP.
Root Cause:
IB received Async operation timed out from Beans.
javax.xml.ws.WebServiceExce... - 10:12 Support #8798: Re: [Request ID :##4728##] : Cannot proceed instant trf
- Dear Akmal,
Nanti tolong hantar email to close this issue.
Thanks - 10:10 Support #8798 (Pending Customer Feedback): Re: [Request ID :##4728##] : Cannot proceed instant trf
- Root Cause:
IB received Async operation timed out from Beans.
javax.xml.ws.WebServiceException: java.net.SocketTi... - 09:42 Support #8798 (Closed - End of life cycle): Re: [Request ID :##4728##] : Cannot proceed instant trf
- Step
Kindly attend below case...
September 21, 2018
- 16:53 Support #8794 (Pending Customer Feedback): SCP ID :##4727##] : Cannot login approver (0234790 ) P...
- 09:51 Support #8794 (Development / Work In Progress): SCP ID :##4727##] : Cannot login approver (023479...
- Pending Secure Metrics to feedback on why token is disabled.
Checked in OTP Center, have 2 active tokens with disabl... - 09:48 Support #8794 (Closed - End of life cycle): SCP ID :##4727##] : Cannot login approver (0234790 ) ...
- Hi,
Kindly attend below request:
Customer unable to login
1. error ‘your security token is inactive’
2. activ...
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