Activity

From February 25, 2022 to March 26, 2022

March 23, 2022

10:52 Support #12885: [SCP ID :##6215##] : implement the RSA Encryption at client and RSA Decryption fo...
Hi kah yan,
As per conversation via whatsapp, I passing this ticket to you. Siti Balqis Othman
10:48 Support #12885 (Closed - End of life cycle): [SCP ID :##6215##] : implement the RSA Encryption at...
Hi,
Kindly attend below request:-
please help to implement the RSA Encryption at client and RSA Decryption for pa... Zahir Abd Latif

March 22, 2022

12:40 Support #12878 (User Acceptance Test): [SCP ID :##6211##] : bulk payment - ERR037 : Corporate Nam...
Hi,
Kindly attend below request:-
Customer perform payroll Multiple Payment failed due to validation error ERR037... Zahir Abd Latif

March 21, 2022

18:18 Support #12876 (Work Completed-End life cycle): [SCP ID :##6210##] : Edit Approval Matrix Issue
Hi Balqis,
Kindly attend below request.... Nurul Akmal
18:15 Support #12875 (Work Completed-End life cycle): [SCP ID :##6209##] : SMS truncated
Hi Balqis,
Kindly attend below request.... Nurul Akmal
18:10 Support #12874 (Work Completed-End life cycle): [SCP ID :##6208##] : CA failed login - session ex...
Hi Balqis,
Kindly attend below request.... Nurul Akmal
12:13 Support #12797 (Work Completed-End life cycle): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DEC...
Migrated to production on 16/03/2022 Siti Balqis Othman
12:13 Support #12797 (Development / Work In Progress): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DE...
Siti Balqis Othman
12:13 Support #12797 (Code Review): [SCP ID :##6143##] : MERCHANT QR CODE ERROR - DECODE_VALUE_TOO_SHORT
Siti Balqis Othman
12:06 Support #12810 (Work Completed-End life cycle): [SCP ID :##6148##] : approve ibam disable admin -...
Migrated to production on 16/03/2022 Siti Balqis Othman
12:06 Support #12810 (Development / Work In Progress): [SCP ID :##6148##] : approve ibam disable admin ...
Siti Balqis Othman
12:05 Support #12810 (Finished Development): [SCP ID :##6148##] : approve ibam disable admin - system n...
Siti Balqis Othman
09:31 Support #12872 (Work Completed-End life cycle): [SCP ID :##6206##] : MASALAH SISTEM DI IBAM ( TAK...
Hi team,
Based on the log we found that the customer was unable to download the document because of a JDBC connect... Siti Balqis Othman

March 18, 2022

15:55 Support #12872 (Work Completed-End life cycle): [SCP ID :##6206##] : MASALAH SISTEM DI IBAM ( TAK...
Hi,
Kindly attend below request:-
we received few complaint from branch which they not able to download document ... Zahir Abd Latif

March 17, 2022

17:53 Support #12871 (Pending Customer Feedback): [SCP ID :##6205##] : ISS REPORT ISSUE
Feedback to Agrobank
1. Refer to sheet 3 – Transaction: currently ISS taken status Successful and Accepted. However,... Siti Balqis Othman
11:32 Support #12871 (Work Completed-End life cycle): [SCP ID :##6205##] : ISS REPORT ISSUE
Hi,
Kindly attend below request:-
ISS team raised issue on the ISS raw file generated by IB.
1. Refer to ... Zahir Abd Latif
10:41 Support #12870 (Work Completed-End life cycle): [SCP ID :##6204##] : AGRONETBIZ - APPROVER BEING ...
Hi,
Kindly attend below request:-
customer informed that his agronetbiz account locked after approve transaction ... Zahir Abd Latif
09:03 Support #12869 (Development / Work In Progress): [SCP ID :##6203##] : IBAM - Keep loading
Siti Balqis Othman

March 16, 2022

16:06 Support #12869 (Work Completed-End life cycle): [SCP ID :##6203##] : IBAM - Keep loading
Hi,
Kindly attend below request:-
today we received complaint from contact center IBAM keep loading. Please help ... Zahir Abd Latif
15:24 Support #12868 (New - Begin Life Cycle): [SCP ID :##6202##] : mobile token error 21, fail to regi...
Hi,
Kindly attend below request:-
Customer called and informed having a problem to activate new security token.
... Zahir Abd Latif

March 14, 2022

18:36 Support #12113 (Work Completed-End life cycle): [SCP ID :##5927##] : QR RPP - SMS
Migrated to production on 05.11.2021 Siti Balqis Othman
18:36 Support #12113 (Development / Work In Progress): [SCP ID :##5927##] : QR RPP - SMS
Siti Balqis Othman
18:36 Support #12113 (Finished Development): [SCP ID :##5927##] : QR RPP - SMS
Siti Balqis Othman
18:31 Support #12394 (Work Completed-End life cycle): [SCP ID :##6000##] : Standing instruction menu fo...
Migrated to production on 11.02.2022 Siti Balqis Othman
18:30 Support #12394 (Development / Work In Progress): [SCP ID :##6000##] : Standing instruction menu f...
Siti Balqis Othman
18:30 Support #12394 (Finished Development): [SCP ID :##6000##] : Standing instruction menu for single ...
Siti Balqis Othman
18:29 Support #12670 (Work Completed-End life cycle): [SCP ID :##6057##] : AGRONETBIZ : STANDING INSTRU...
Migrated to production on 11.02.2022 Siti Balqis Othman
18:29 Support #12670 (Development / Work In Progress): [SCP ID :##6057##] : AGRONETBIZ : STANDING INSTR...
Siti Balqis Othman
18:28 Support #12670 (Finished Development): [SCP ID :##6057##] : AGRONETBIZ : STANDING INSTRUCTION DET...
Siti Balqis Othman
18:27 Support #12645 (Work Completed-End life cycle): [SCP ID :##6048##] : New BPS - Bernas bulk paymen...
Migrated to production on 11.02.2022 Siti Balqis Othman
09:45 Support #12856 (New - Begin Life Cycle): [SCP ID :##6191##] : ADUAN AGROKEY TIDAK MESRA PELANGGAN...
Hi,
Kindly attend below request:-
Pelanggan telah menghubungi contact centre pada 09/03/2022 untuk membuat aduan ... Zahir Abd Latif
09:22 Support #12784 (Internal Testing): [SCP ID :##6135##] : unable to activate rib customer account
Implementation:
- Passing group id value when retrieve data from TB_AM_USER Siti Balqis Othman

March 09, 2022

09:05 Support #12846 (User Acceptance Test): [SCP ID :##6182##] : RIB - BLOCK ATM
Hi team,
Root cause:
Issue due to both of the cards using the same id. Thus, when the user clicks either of the r... Siti Balqis Othman

March 08, 2022

15:49 Support #12846 (Work Completed-End life cycle): [SCP ID :##6182##] : RIB - BLOCK ATM
Hi,
Kindly attend below request:-
Please help to check. User cannot select the other card number for maintenance ... Zahir Abd Latif

March 01, 2022

16:53 Support #12827 (Investigation): [SCP ID :##6163##] : Not Received TAC for FPX
Hi team,
Update inform on the customer issue,
On 01 March 2022:
1) Request Izzati to ask En. Khairul to retry ... Siti Balqis Othman

February 28, 2022

17:19 Support #12827 (Work Completed-End life cycle): [SCP ID :##6163##] : Not Received TAC for FPX
Hi,
Kindly attend below request:-
Today we received complaint from En Khairul Azman saying that he did not receiv... Zahir Abd Latif
 

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