Activity
From January 12, 2024 to February 10, 2024
February 09, 2024
- 14:57 Support #13893 (User Acceptance Test): [SCP ID :##6947##] : NAD registration - wrong info at agro...
- Finding:
After investigate the message mapping, program sent the secondary value instead of NAD ID value.
Need to ... - 11:42 Support #13893 (Development / Work In Progress): [SCP ID :##6947##] : NAD registration - wrong in...
- 11:35 Support #13893 (User Acceptance Test): [SCP ID :##6947##] : NAD registration - wrong info at agro...
- Hi,
Kindly attend below request:-
Need your help to check below issue.
Perform duitnow registration for Mobile N...
February 06, 2024
- 12:20 Support #13868 (User Acceptance Test): [SCP ID :##6939##] : RTP - browser geolocation
- Finding:
The raw value of the latitude and longitude that retrieve from the browser geolocation has made the geoloca...
February 05, 2024
- 16:21 Support #13868 (Development / Work In Progress): [SCP ID :##6939##] : RTP - browser geolocation
- 16:11 Support #13868 (User Acceptance Test): [SCP ID :##6939##] : RTP - browser geolocation
- Hi,
Kindly attend below request:-
As communicated before there is an issue we encountered during RPP Phase 2 test...
January 29, 2024
- 09:52 Support #13845 (Work Completed-End life cycle): [SCP ID :##6926##] : AGRONET - UNABLE TO PERFORM ...
- Migrated to PROD on 27/01/2024.
Kindly, help to close the ticket - 09:51 Support #13828 (Work Completed-End life cycle): [SCP ID :##6916##] : Post Migration - DC at IB
- Migrated to PROD on 27/01/2024.
Kindly, help to close the ticket
January 22, 2024
- 15:57 Support #13846: [SCP ID :##6927##] : Propose solution based on FPX Survey Response
- Deliver the API and TSD doc to Bank on 22/01/2024
January 19, 2024
- 17:23 Support #13846 (Development / Work In Progress): [SCP ID :##6927##] : Propose solution based on F...
- 17:14 Support #13846 (Work Completed-End life cycle): [SCP ID :##6927##] : Propose solution based on FP...
- Hi,
Kindly attend below request:-
Customer does not receive notification. It is suspected due to FCM Token does n... - 11:25 Support #13845 (User Acceptance Test): [SCP ID :##6926##] : AGRONET - UNABLE TO PERFORM FORGOT MY...
- As per advice by the silverlakes team, changes the number of records to 15 when trigger the account summary by CIF se...
- 09:58 Support #13845 (Development / Work In Progress): [SCP ID :##6926##] : AGRONET - UNABLE TO PERFORM...
- 09:47 Support #13845 (Work Completed-End life cycle): [SCP ID :##6926##] : AGRONET - UNABLE TO PERFORM ...
- Hi,
Kindly attend below request:-
please find below response from silverlake related to this issue for your furth...
January 18, 2024
- 09:28 Support #12932 (Work Completed-End life cycle): [SCP ID :##6248##] : <MY0654593> SESSION EX...
- No reported issue from this user so far.
January 17, 2024
- 16:10 Support #12403 (Work Completed-End life cycle): [SCP ID :##6004##] : FAILURE TO MAKE FPX PAYMENT ...
- Help to close this ticket
- 16:09 Support #12403 (Development / Work In Progress): [SCP ID :##6004##] : FAILURE TO MAKE FPX PAYMENT...
- This user has success perform FPX transaction on 24/11/2023 based on IBAM transaction history.
- 16:03 Support #13032: [SCP ID :##6290##] : INVALID USERNAME OR PIN (AGRONETBIZ) : KL AUTO MOTOR SERVICE...
- Help to close
- 16:03 Support #13032 (Work Completed-End life cycle): [SCP ID :##6290##] : INVALID USERNAME OR PIN (AGR...
- Success perform FPX transaction on 24/11/2023 based on IBAM transaction history.
- 16:00 Support #13024 (Work Completed-End life cycle): [SCP ID :##6286##] : SESSION EXPIRED AFTER REQUES...
- This customer has success perform Duitnow on 11/1/2024 based on IBAM transaction history.
- 15:52 Support #11253 (Work Completed-End life cycle): [SCP ID :##5548##] : PETRONAS - system unavailable
- Check with Bank staff on the one of reported user login activity.
Based on login activity, user petrolnasional04 has... - 15:48 Support #11253 (Development / Work In Progress): [SCP ID :##5548##] : PETRONAS - system unavailable
- 15:44 Support #10552 (Work Completed-End life cycle): [SCP ID :##5216##] : UNABLE TO LOGIN INITIATOR : ...
- Check with Ilah on 17/01/2024 on the login activity.
This customer has success perform login.
Help to close this ... - 15:41 Support #10552 (Development / Work In Progress): [SCP ID :##5216##] : UNABLE TO LOGIN INITIATOR :...
- 14:52 Support #13574 (Work Completed-End life cycle): [SCP ID :##6735##] : FPX Transaction Failed
- Migrated to production under migration ID 209 on 04.08.2023.
- 14:32 Support #13535 (Work Completed-End life cycle): [SCP ID :##6696##] : Too many FPX transactions re...
- Reported issue:
Based on paynet report, there were too many 1D errors being sent to Paynet.
Finding:
Issue due t... - 14:26 Support #13611 (Work Completed-End life cycle): [SCP ID :##6768##] : unbind device at CPMS hit er...
- Migrated together with CUA Native Library under Migration ID 212
Can close the ticket - 12:25 Support #12827 (Work Completed-End life cycle): [SCP ID :##6163##] : Not Received TAC for FPX
- Can close this ticket.
- 12:24 Support #12827 (Development / Work In Progress): [SCP ID :##6163##] : Not Received TAC for FPX
- 12:24 Support #13328 (Work Completed-End life cycle): [SCP ID :##6523##] : no annual fee deduction on a...
- The assessment to manual execute the annual fee to those affected company has been completed early last year.
- 12:18 Support #13638 (Work Completed-End life cycle): [SCP ID :##6778##] : Change OS Version at AGRONet...
- Migrated on 05/09/2024. Kindly, help to close the ticket
- 12:12 Support #13657 (Work Completed-End life cycle): [SCP ID :##6792##] : AGRONET BIZ : SESSION EXPIRE...
- Using same patch as request ID 6790_BIB - Duplicate account number & session expired.
Migrated to PROD on 10/01/2024... - 12:11 Support #13657 (Development / Work In Progress): [SCP ID :##6792##] : AGRONET BIZ : SESSION EXPIR...
- 12:10 Support #13657 (Code Review): [SCP ID :##6792##] : AGRONET BIZ : SESSION EXPIRED [ FF BAKTI ENTER...
- 12:02 Support #13813 (User Acceptance Test): [SCP ID :##6908##] : AGRONETBIZ:PAY LATER STATUS :WHA AGR...
- Bank inform, they already success tested the SI transaction for
1) CASA to CASA
2) CASA to Loan
January 16, 2024
- 10:41 Support #13782 (Pending Customer Feedback): [SCP ID :##6888##] : No field checking on company sta...
- We able to put the (*) symbol at company status to make it as mandatory. We have concern on the user request to make ...
January 12, 2024
- 17:12 Support #13828 (System Integration Test): [SCP ID :##6916##] : Post Migration - DC at IB
- Item 1
Reported: IB display session expired if card maintenance hit timeout/ws002 from fuse. We suggest to display... - 15:07 Support #13828 (Development / Work In Progress): [SCP ID :##6916##] : Post Migration - DC at IB
- 14:55 Support #13828 (Work Completed-End life cycle): [SCP ID :##6916##] : Post Migration - DC at IB
- Hi,
Kindly attend below request:-
We found below issue after DC at IB migration to production on 10/01/2024. plea...
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