Activity
From July 22, 2016 to August 20, 2016
August 19, 2016
- 17:43 Task #6530 (Work Completed-End life cycle): [Internal Testing] Apostrophe Issue
- Dear Akma,
Kindly assist to do the Internal Testing for the "apostrophe" issue.
Impacted area of fixes
1) bill... - 17:00 Support #6518 (Closed - End of life cycle): [SCP ID :##3332##] : DESKMATE: Directory Update - Res...
- Verified by AZLI.
Issue closed in SCP. - 17:00 Support #6524 (Closed - End of life cycle): [SCP ID :##3336##] : DESKMATE: Directory Update - Con...
- Verified by AZLI.
Issue closed in SCP. - 15:26 Support #6528 (Closed - End of life cycle): [SCP ID :##3337##] : WEBSITE & DESKMATE: Remove Banne...
- Hi,
Kindly attend below request:
WEBSITE
to remove the following visuals banner and "Latest Promotion":
http://...
August 18, 2016
- 17:06 Support #6524 (Closed - End of life cycle): [SCP ID :##3336##] : DESKMATE: Directory Update - Con...
- Hi,
Kindly attend below request.
1. to remove Justina Annette Anak Mandau from KFH Malaysia>Consumer Banking>Aut... - 09:44 Support #6519 (Closed - End of life cycle): [SCP ID :##3333##] : DESKMATE: Directory Update - New...
- Hi,
Kindly attend below request.
to update the following changes:
http://deskmate.kfh.com.my/index.php?option=c... - 09:41 Support #6518 (Closed - End of life cycle): [SCP ID :##3332##] : DESKMATE: Directory Update - Res...
- Hi,
Kindly attend below request.
to remove the following staff from KFH Malaysia directory:
1. Sharifah Rogay... - 09:39 Support #6517 (Closed - End of life cycle): [SCP ID :##3331##] : SI Astro bill payment transactio...
- Hi,
Kindly attend below request.
We encounter one SI Astro bill payment transaction error on 27/07/2016 . Our r...
August 16, 2016
- 15:39 Support #6236 (Closed - End of life cycle): [SCP ID :#3109##] : Customer encountered error page w...
- Issue closed in SCP.
- 15:31 Support #6476 (Closed - End of life cycle): [SCP ID :##3308##] : WEBSITE: Deposit & Investment Fe...
- Issue closed in SCP.
- 15:30 Support #6250 (Closed - End of life cycle): [SCP ID :##3121##] : Bulk Error Insufficient Acc Bala...
- Issue closed in SCP.
- 15:27 Task #6498 (Development / Work In Progress): [SCP ID :##3320##] : Unsuccessful Prepaid Top Up (UM...
- 15:26 Support #6416 (Closed - End of life cycle): [SCP ID :##3253##] : RFI W1 Crediting on 18.7.2016 - ...
- Update by Hafiz, Jul 18, 2016 12:25 PM:-...
- 15:19 Support #6447 (Closed - End of life cycle): [SCP ID :##3283##] : DESKMATE: Link Deskmate to X: Fo...
- Issue closed in SCP.
- 15:16 Support #6439 (Closed - End of life cycle): [SCP ID :##3274##] : DESKMATE - directory
- Issue closed in SCP.
- 15:04 Support #6477 (Closed - End of life cycle): [SCP ID :##3309##] : KFH Online Security Question Pro...
- Issue closed in SCP.
- 15:03 Support #6475 (Closed - End of life cycle): [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.
- Issue closed in SCP.
- 15:01 Support #6433 (Closed - End of life cycle): [SCP ID :##3268##] : Successful Instant Transafer Trx...
- Issue closed in SCP.
- 14:59 Support #6503 (Closed - End of life cycle): [SCP ID :##3325##] : Successful Prepaid Trx not refle...
- Issue closed in SCP.
- 14:52 Support #6458 (Closed - End of life cycle): [SCP ID :##3291##] : SI FTT Failed with reason exceed...
- Issue closed in SCP.
- 11:29 Support #6387 (Development / Work In Progress): [SCP ID :##3213##] : RFI CREDITING PROCESS execut...
- 11:28 Support #6383 (Closed - End of life cycle): [SCP ID :##3210##] : Additional SI Email Notification...
- No feedback from customer since 30 june 2016.
Closed at the moment. - 11:24 Support #6364 (Closed - End of life cycle): [SCP ID :##3199##] : IBG Acct Structure Changes.
- Update by Hafiz, Jun 21, 2016 02:55 PM:-...
- 10:37 Support #6216 (Closed - End of life cycle): [SCP ID :##3086##] : Prepaid Top Up via KFH Online (D...
- Update by Hafiz, Jul 20, 2016 06:34 PM:-...
- 09:47 Support #6502 (Closed - End of life cycle): [SCP ID :##3324##] : CMS Failed Bulk IBG Trx
- Issue closed in SCP.
August 15, 2016
- 15:55 Bug #1632: HD00012599 - Unable to Update for Financing Acc in CORUS
- Dear Akma,
In order to make sure all patches is okay, kindly assist to do the comfort test for this issue. Please ... - 11:37 Support #6508 (Work Completed-End life cycle): [SCP ID :##3327##] : DESKMATE: News Update - New B...
- 10:21 Support #6508 (Pending Customer Feedback): [SCP ID :##3327##] : DESKMATE: News Update - New BR & BFR
- 09:27 Support #6508 (Work Completed-End life cycle): [SCP ID :##3327##] : DESKMATE: News Update - New B...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=section&layout=blog...
August 12, 2016
- 18:00 Support #6433 (Pending Customer Feedback): [SCP ID :##3268##] : Successful Instant Transafer Trx ...
- Actually there are 2 transaction, first transaction is the successfully sent to phoenix but failed to log into databa...
- 17:56 Support #6475: [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.
- Done and provided patch to KFH.
- 17:55 Support #6503 (Pending Customer Feedback): [SCP ID :##3325##] : Successful Prepaid Trx not reflec...
- Found the transaction is executed on date 11/08/2016 not 10/08/2016. Already asked Shahrul Nizam to check this transa...
- 17:01 Support #6502 (Pending Customer Feedback): [SCP ID :##3324##] : CMS Failed Bulk IBG Trx
- Update by Hafiz, Aug 12, 2016 03:52 PM:-...
- 11:40 Support #6298 (Closed - End of life cycle): [SCP ID :##3158##] : Amendment on FTT page and report
- Issue closed in SCP.
August 11, 2016
- 17:48 Support #6484 (Closed - End of life cycle): [SCP ID :##3314##] : Bulk Payment Upload – should pro...
- Issue closed in SCP.
- 16:24 Task #6501 (Closed - End of life cycle): [SCP ID :##3323##] : WEBSITE: Mudharabah Plus Account-i ...
- Issue closed in SCP.
- 11:02 Support #6503 (Closed - End of life cycle): [SCP ID :##3325##] : Successful Prepaid Trx not refle...
- Hi,
Kindly attend below request:
Based on our daily recon, noticed that the below successful prepaid transaction ... - 10:06 Support #6483 (Closed - End of life cycle): [SCP ID :##3313##] : Multiple sms received for Labuan...
- Issue closed in SCP.
- 09:49 Support #6437 (Closed - End of life cycle): [SCP ID :##3272##] : TAC issue
- Issue closed in SCP.
- 09:45 Support #6484 (Pending Customer Feedback): [SCP ID :##3314##] : Bulk Payment Upload – should prom...
- Update by Hafiz, Aug 8, 2016 04:04 PM:-...
- 09:43 Support #6475 (Pending Customer Feedback): [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.
- Update by Hafiz, Aug 9, 2016 01:54 PM:-...
- 09:23 Support #6458: [SCP ID :##3291##] : SI FTT Failed with reason exceeded trf limit
- Update by Hafiz,Aug 10, 2016 11:44 AM:-...
- 09:22 Support #6458 (Pending Customer Feedback): [SCP ID :##3291##] : SI FTT Failed with reason exceede...
- Update by Hafiz, Aug 8, 2016 06:16 PM:-...
- 09:11 Support #6433 (Development / Work In Progress): [SCP ID :##3268##] : Successful Instant Transafer...
- 09:06 Support #6502 (Closed - End of life cycle): [SCP ID :##3324##] : CMS Failed Bulk IBG Trx
- Hi,
Kindly attend below request:
Seek your assistance to further investigate why 1 of the Bulk-IBG transaction (R...
August 10, 2016
- 15:44 Task #6501 (Pending Customer Feedback): [SCP ID :##3323##] : WEBSITE: Mudharabah Plus Account-i (...
- 15:44 Support #6476 (Pending Customer Feedback): [SCP ID :##3308##] : WEBSITE: Deposit & Investment Fee...
- 15:43 Support #6439 (Development / Work In Progress): [SCP ID :##3274##] : DESKMATE - directory
- 15:41 Task #6494 (Closed - End of life cycle): [SCP ID :##3318##] : DESKMATE: Directory Update - Risk M...
- 15:40 Support #6476 (Pending Review): [SCP ID :##3308##] : WEBSITE: Deposit & Investment Fee and Charge...
- 15:38 Task #6501 (Pending Review): [SCP ID :##3323##] : WEBSITE: Mudharabah Plus Account-i (MPlus) Remo...
- 11:26 Task #6501 (Closed - End of life cycle): [SCP ID :##3323##] : WEBSITE: Mudharabah Plus Account-i ...
- Hi Athira,
Kindly attend below request.... - 10:57 Task #6498 (Closed - End of life cycle): [SCP ID :##3320##] : Unsuccessful Prepaid Top Up (UMobil...
- Hi Hafiz,
Kindly attend below request....
August 09, 2016
- 12:16 Task #6494 (Closed - End of life cycle): [SCP ID :##3318##] : DESKMATE: Directory Update - Risk M...
- Hi Athira,
Kindly attend below request....
August 08, 2016
- 10:54 Support #6487 (Work Completed-End life cycle): [SCP ID :##3316##] : WEBSITE: Revised Commodity Mu...
- 10:53 Support #6485 (Work Completed-End life cycle): [SCP ID :##3315##] : WEBSITE: Updates for 1) KFH M...
- 10:50 Support #6488 (Work Completed-End life cycle): [SCP ID :##3317##] : WEBSITE: Content Update e-Bil...
August 05, 2016
- 15:17 Support #6488 (Work Completed-End life cycle): [SCP ID :##3317##] : WEBSITE: Content Update e-Bil...
- Hi,
Kindly attend below request:
to remove Centennial from list
http://www.kfh.com.my/kfhmb/v2/contentView.do?co... - 12:13 Support #6487 (Work Completed-End life cycle): [SCP ID :##3316##] : WEBSITE: Revised Commodity Mu...
- Hi,
Kindly attend below request:
to replace the old deposit rate for foreign currency with the new one (attached)... - 11:34 Support #6485 (Work Completed-End life cycle): [SCP ID :##3315##] : WEBSITE: Updates for 1) KFH M...
- Hi,
Kindly attend below request:
1) KFH Mudharabah Plus Account-i July 2016 Rate, 12 months rates and updated per...
August 04, 2016
- 19:13 Support #6484 (Development / Work In Progress): [SCP ID :##3314##] : Bulk Payment Upload – should...
- Fixed already. Wait Hafiz to perform testing and provide the patch.
- 18:40 Support #6482 (Work Completed-End life cycle): [SCP ID :##3312##] : WEBSITE - CORPORATE INFO - UR...
- 16:41 Support #6484 (Closed - End of life cycle): [SCP ID :##3314##] : Bulk Payment Upload – should pro...
- Hi,
Kindly attend below request:
Currently, if customer provided an Invalid Payment Date in the bulk upload file,... - 13:55 Support #6477 (Pending Customer Feedback): [SCP ID :##3309##] : KFH Online Security Question Problem
- Already provide the patch to Shikin and Shahrul Nizam.
- 13:54 Support #6437 (Pending Customer Feedback): [SCP ID :##3272##] : TAC issue
- Root Cause:
The OS reach maximum job can be processes. Therefore, the SMSCron not able stopped function on that time... - 13:39 Support #6246 (Closed - End of life cycle): [SCP ID :##3120##] : KFHIB15 SBConsole - unable to vi...
- Already resolved
- 10:45 Support #6483: [SCP ID :##3313##] : Multiple sms received for Labuan online transaction
- Already done this with Azraf and confirmed with labuan user only receive 1 sms now.
August 03, 2016
- 17:05 Support #6477 (Internal Testing): [SCP ID :##3309##] : KFH Online Security Question Problem
- Root Cause:
The security question is from cache. Therefore, the next day customer did not get the wrong security que... - 16:14 Support #6483 (Pending Customer Feedback): [SCP ID :##3313##] : Multiple sms received for Labuan ...
- Root Cause:
Many processes are running.
Solution:
Change labuan JDK, kill all processes tonight and start back a... - 14:45 Support #6475 (Development / Work In Progress): [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.
- Root Cause:
There is a apostrophe (') in Recipient's Reference field.
ErrorMessage=JZ0S8: An escape sequence in a... - 14:34 Support #6483 (Closed - End of life cycle): [SCP ID :##3313##] : Multiple sms received for Labuan...
- Hi,
Kindly attend below request:
Please help to check why there are multiple sms TAC/notification received for La... - 09:44 Support #6482 (Work Completed-End life cycle): [SCP ID :##3312##] : WEBSITE - CORPORATE INFO - UR...
- Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/programView.do?contentTypeId=3000&displayPage=%2F...
August 02, 2016
- 09:50 Support #6477 (Closed - End of life cycle): [SCP ID :##3309##] : KFH Online Security Question Pro...
- Hi,
Kindly attend below request:
We have received call from customer where customer failed to login due to securi...
August 01, 2016
- 17:12 Support #6476 (Closed - End of life cycle): [SCP ID :##3308##] : WEBSITE: Deposit & Investment Fe...
- Hi,
Kindly attend below request:
to update the Deposit & Investment fee and charges
to replace the current pdf d... - 15:57 Support #6475 (Closed - End of life cycle): [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.
- Hi,
Kindly attend below request:
eek your assistance to further check & revert why this CMS customer failed to pe... - 10:44 Support #6471 (Work Completed-End life cycle): [SCP ID :##3303##] : WEBSITE: Notification on Bas...
- 10:11 Support #6474 (Closed - End of life cycle): [SCP ID :##3306##] : WEBSITE: To Remove "Term Deposit...
- Verified by Azli.
Issue closed in SCP.
- 09:54 Support #6472 (Closed - End of life cycle): [SCP ID :##3304##] : DESKMATE & WEBSITE: Resigned Staff
- Verified by Azli.
Issue closed in SCP. - 09:25 Support #6474 (Closed - End of life cycle): [SCP ID :##3306##] : WEBSITE: To Remove "Term Deposit...
- Hi,
Kindly attend below request:
to remove the visual from Consumer>Deposits>Promotion>Promotion
http://www.kfh.... - 09:19 Support #6469 (Closed - End of life cycle): [SCP ID :##3299##] : DESKMATE - directory and search
- Issue closed in SCP.
- 09:10 Support #6472 (Closed - End of life cycle): [SCP ID :##3304##] : DESKMATE & WEBSITE: Resigned Staff
- Hi,
Kindly attend below request:
1. to remove Nora Shah Abdul Wahab Shah from Website
http://deskmate.kfh.com.my...
July 29, 2016
- 15:09 Support #6471 (Work Completed-End life cycle): [SCP ID :##3303##] : WEBSITE: Notification on Bas...
- Hi,
Kindly attend below request:
to upload in "Highlights"
http://kfhonline.com.my/kfhmb/
Notification on Bas...
July 28, 2016
- 17:39 Support #6469 (Pending Review): [SCP ID :##3299##] : DESKMATE - directory and search
- 14:37 Support #6469 (Closed - End of life cycle): [SCP ID :##3299##] : DESKMATE - directory and search
- Hi,
Kindly attend below request:
1. REMOVE - Special Asset Mgmt, ITEM 3 - Michelle:
http://deskmate.kfh.com.my/i... - 11:46 Support #6444 (Work Completed-End life cycle): [SCP ID :##3281##] : Non receipt TAC - 25/07/2016
- Update by Hazri ,Thu, Jul 28, 2016 at 6:52 AM:-...
- 11:24 Support #6298: [SCP ID :##3158##] : Amendment on FTT page and report
- Update from Hafiz, Jul 21, 2016 11:35 AM:-...
- 10:20 Support #6418 (Closed - End of life cycle): [SCP ID :##3255##] : WEBSITE: Debit Card-i Term Depos...
- Issue closed in SCP.
- 10:19 Support #6352 (Closed - End of life cycle): [SCP ID :##3190##] : WEBSITE - CORPORATE INFO(14/06/2...
- Issue closed in SCP.
- 09:32 Support #6447 (Development / Work In Progress): [SCP ID :##3283##] : DESKMATE: Link Deskmate to X...
- 09:28 Support #6459 (Work Completed-End life cycle): [SCP ID :##3292##] : WEBSITE: KFH First Half of 20...
- 09:27 Support #6453 (Work Completed-End life cycle): [SCP ID :##3289##] : DESKMATE: Debit Card-i TIme T...
- 09:26 Support #6449 (Work Completed-End life cycle): [SCP ID :##3285##] : DESKMATE: Alternate Channel -...
- 09:25 Support #6448 (Work Completed-End life cycle): [SCP ID :##3284##] : DESKMATE: Alternate Channel -...
- 09:24 Support #6442 (Work Completed-End life cycle): [SCP ID :##3278##] : DESKMATE & WEBSITE: Resigned ...
- 09:23 Support #6443 (Work Completed-End life cycle): [SCP ID :##3279##] : DESKMATE: Directory Update -...
July 27, 2016
- 11:54 Support #6459 (Work Completed-End life cycle): [SCP ID :##3292##] : WEBSITE: KFH First Half of 20...
- Hi,
Kindly attend below request:
to upload in website (profit announcement attached)
http://www.kfh.com.my/kfhmb... - 09:22 Support #6458 (Closed - End of life cycle): [SCP ID :##3291##] : SI FTT Failed with reason exceed...
- Hi,
Kindly attend below request:
Please assist to further check why this SI FTT trx dated 25/07/2016 was failed d...
July 26, 2016
- 16:16 Support #6453 (Work Completed-End life cycle): [SCP ID :##3289##] : DESKMATE: Debit Card-i TIme T...
- Hi,
Kindly attend below request:
to upload banner (attached)
http://deskmate.kfh.com.my/
!https://support.pen... - 10:14 Support #6446 (Closed - End of life cycle): [SCP ID :##3282##] : DESKMATE: Risk Management - Acco...
- Verified by Azli.
Issue closed in SCP. - 10:12 Change #6415 (Work Completed-End life cycle): [SCP ID :##3252##] : CR-Remove Option for Cheque Re...
- Update by Hafiz, Jul 21, 2016 11:30 AM:-...
- 10:08 Change #6414 (Work Completed-End life cycle): [SCP ID :##3251##] : CR-Remove Option for Hardcopy ...
- Update by Hafiz, Jul 21, 2016 11:35 AM:-...
- 10:05 Support #6411 (Closed - End of life cycle): [SCP ID :##3247##] : eStanding Instruction Error Page
- Issue closed in SCP.
- 10:04 Support #6421 (Closed - End of life cycle): [SCP ID :##3258##] : DESKMATE = directory URGENT
- Issue closed in SCP.
- 10:03 Support #6422 (Closed - End of life cycle): [SCP ID :##3259##] : DESKMATE - directory
- Issue closed in SCP.
- 10:03 Support #6423 (Closed - End of life cycle): [SCP ID :##3260##] : DESKMATE - addresses - URGENT
- Issue closed in SCP.
- 10:02 Support #6346 (Closed - End of life cycle): [SCP ID :##3185##] : SI Failed and Error Page at CORU...
- Issue closed in SCP.
- 10:01 Support #6435 (Closed - End of life cycle): [SCP ID :##3270##] : WEBSITE: Company Profile Update ...
- Verified by Azli.
Issue closed in SCP. - 10:00 Support #6434 (Closed - End of life cycle): [SCP ID :##3269##] : DESKMATE: Directory Update - Re...
- Verified by Azli.
Issue closed in SCP. - 09:59 Support #6431 (Closed - End of life cycle): [SCP ID :##3265##] : WEBSITE: Alternate Channel - Fin...
- Verified by Azli.
Issue closed in SCP. - 09:55 Support #6432 (Closed - End of life cycle): [SCP ID :##3266##] : WEBSITE: Debit Card-i - Giant Ra...
- Verified by Azli.
Issue closed in SCP. - 09:54 Support #6430 (Closed - End of life cycle): [SCP ID :##3264##] : DESKMATE - directory (2)
- Verified by Akmal.
Issue closed in SCP. - 09:53 Support #6429 (Closed - End of life cycle): [SCP ID :##3263##] : DESKMATE - directory (1)
- Issue closed in SCP.
- 09:52 Support #6413 (Closed - End of life cycle): [SCP ID :##3250##] : DESKMATE -- upload CIRCULAR.
- Issue closed in SCP.
- 09:51 Support #6412 (Closed - End of life cycle): [SCP ID :##3248##] : DESKMATE - HCD Policy upload.
- Issue closed in SCP.
July 25, 2016
- 17:46 Support #6449 (Work Completed-End life cycle): [SCP ID :##3285##] : DESKMATE: Alternate Channel -...
- Hi Athira,
Kindly attend below request.... - 17:37 Support #6448 (Work Completed-End life cycle): [SCP ID :##3284##] : DESKMATE: Alternate Channel -...
- Hi Athira,
Kindly attend below request.... - 17:09 Support #6447 (Closed - End of life cycle): [SCP ID :##3283##] : DESKMATE: Link Deskmate to X: Fo...
- Hi Athira,
Kindly attend below request.... - 16:54 Support #6446 (Closed - End of life cycle): [SCP ID :##3282##] : DESKMATE: Risk Management - Acco...
- Hi Athira,
Kindly attend below request.... - 11:32 Support #6444 (Work Completed-End life cycle): [SCP ID :##3281##] : Non receipt TAC - 25/07/2016
- Hi Hafiz,
Kindly attend below request.... - 10:28 Support #6443 (Work Completed-End life cycle): [SCP ID :##3279##] : DESKMATE: Directory Update -...
- Hi Athira,
Kindly attend below request.... - 10:25 Support #6442 (Work Completed-End life cycle): [SCP ID :##3278##] : DESKMATE & WEBSITE: Resigned ...
- Hi Athira,
Kindly attend below request....
July 22, 2016
- 11:07 Support #6439 (Closed - End of life cycle): [SCP ID :##3274##] : DESKMATE - directory
- Hi,
Kindly attend below request:
1. Pls change phone number, ITEM 1. Azahari to:
03-21680068
http://deskmate.... - 10:41 Support #6437 (Closed - End of life cycle): [SCP ID :##3272##] : TAC issue
- Hi,
Kindly attend below request:
sms cron at kfhib01 suddenly stop around 6:23 PM on 20/07/2016.
Cron job runni...
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