Activity
From February 27, 2017 to March 28, 2017
March 28, 2017
- 12:32 Support #7328 (Closed - End of life cycle): [SCP ID :##3747##] : Instant Transfer Failed - 28/03/...
- Hi,
Kindly attend below request:
Customer encountered issue with instant transfer today (28/03/2017). Details as ... - 11:50 Support #7327 (Closed - End of life cycle): [SCP ID :##3746##] : Issue with FTT Labuan transactions
- Hi,
Kindly attend below request:
The following 2 transaction was unsuccessful during authorization, Kindly confir...
March 27, 2017
- 18:05 Support #7325 (Work Completed-End life cycle): [SCP ID :##3745##] : WEBSITE: New tab for New Prod...
- Hi,
Kindly attend below request.
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%2F...
March 24, 2017
- 10:01 Support #7300 (Closed - End of life cycle): [SCP ID :##3741##] : DESKMATE: Directory Update - Ris...
- Verified by Azli.
Issue closed in SCP. - 09:59 Support #7142 (Closed - End of life cycle): [SCP ID :##3662##] : Jompay Issue - Unable to make pa...
- Issue closed in SCP.
March 23, 2017
- 11:10 Support #7142 (Pending Customer Feedback): [SCP ID :##3662##] : Jompay Issue - Unable to make pay...
- Update by Hafiz, Feb 21, 2017 08:25 PM:-...
March 22, 2017
- 17:36 Support #7300 (Closed - End of life cycle): [SCP ID :##3741##] : DESKMATE: Directory Update - Ris...
- Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=88&I... - 11:26 Support #7297 (Work Completed-End life cycle): [SCP ID :##3738##] : DESKMATE: Directory Update - ...
- Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=80&I...
March 21, 2017
- 12:42 Support #7280 (Work Completed-End life cycle): [SCP ID :##3725##] : WEBSITE: Kuwait Finance House...
- 12:41 Support #7278 (Work Completed-End life cycle): [SCP ID :##3723##] : DESKMATE: Directory Update
- 12:40 Support #7289 (Work Completed-End life cycle): [SCP ID :##3734##] : DESKMATE: Directory Update - ...
- 12:34 Support #7282 (Work Completed-End life cycle): [SCP ID :##3727##] : DESKMATE: Banner Removal - En...
- 11:58 Support #7281 (Closed - End of life cycle): [SCP ID :##3726##] : DESKMATE: Directory Update [to b...
- Verified by Azli.
Issue closed in SCP. - 10:46 Support #7285 (Closed - End of life cycle): [SCP ID :##3730##] : [URGENT] DESKMATE: PDM - Persona...
- Verified by Azli.
Issue closed in SCP.
- 09:16 Support #7291 (Work Completed-End life cycle): [SCP ID :##3736##] : DESKMATE: New Tab - Letters f...
- Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/
to add new tab title: Letters from David
to make...
March 20, 2017
- 17:36 Support #7289 (Work Completed-End life cycle): [SCP ID :##3734##] : DESKMATE: Directory Update - ...
- Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=90&I... - 15:26 Support #7288 (Closed - End of life cycle): [SCP ID :##3733##] : KFH Online : Instant Transfer :T...
- Hi,
Kindly attend below request.
Customer called to advise on Instant Transfer transaction failure due to session... - 15:21 Support #7287 (Closed - End of life cycle): [SCP ID :##3732##] : Fw: KFH Online - 3RD Party Trans...
- Hi,
Kindly attend below request.
Customer called to inform on the failure of 3rd party transfer transaction perfo... - 15:17 Support #7286 (Closed - End of life cycle): [SCP ID :##3731##] : Fw: IBG - Transaction Failure Se...
- Hi,
Kindly attend below request.
Customer encountered transactions unsuccessful but account was debited resulted ... - 12:57 Support #7285 (Closed - End of life cycle): [SCP ID :##3730##] : [URGENT] DESKMATE: PDM - Persona...
- Hi,
Kindly attend below request..
http://deskmate.kfh.com.my/
to upload the Personal Financing-i and Cashline-... - 09:58 Support #7283 (Work Completed-End life cycle): [SCP ID :##3728##] : Replacing the T&C for Debit C...
- Hi,
Kindly attend below request.
Upload the latest T&C for Debit Card-i
March 17, 2017
- 18:10 Support #7282 (Work Completed-End life cycle): [SCP ID :##3727##] : DESKMATE: Banner Removal - En...
- Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/
kindly remove the banner form deskmate
!http:/... - 18:07 Support #7281 (Closed - End of life cycle): [SCP ID :##3726##] : DESKMATE: Directory Update [to b...
- Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=388&... - 12:15 Support #7280 (Work Completed-End life cycle): [SCP ID :##3725##] : WEBSITE: Kuwait Finance House...
- Hi,
Kindly attend below request.
To add in News Section.
Content as attached. - 12:06 Support #7278 (Work Completed-End life cycle): [SCP ID :##3723##] : DESKMATE: Directory Update
- Hi,
Kindly attend below request.
1. to remove from Deskmate - Siti Zurina Binti Zakaria (Finance)
2. to add in... - 12:01 Support #7277 (Closed - End of life cycle): [SCP ID :##3722##] : [URGENT] WEBSITE: Alternate Chan...
- Hi,
Kindly attend below request:
to add radio button for enquiry form
please refer attachment
March 16, 2017
- 09:49 Support #7264 (Work Completed-End life cycle): [SCP ID :##3711##] : WEBSITE: Alternate Channel - ...
- 09:48 Support #7256 (Work Completed-End life cycle): [SCP ID :##3703##] : Upload the image and the T&C ...
- 09:48 Support #7253 (Work Completed-End life cycle): [SCP ID :##3700##] : To upload Lucky 7 winners name
- 09:47 Support #7252 (Work Completed-End life cycle): [SCP ID :##3699##] : To remove lucky 7 campaign ba...
- 09:46 Support #7273 (Closed - End of life cycle): [SCP ID :##3719##] : Request to extract FTT informati...
- Hi Hapiz
Kindly attend this case... - 09:46 Support #7153 (Work Completed-End life cycle): [SCP ID :##3668##] : DESKMATE: Directory Update - ...
- 09:46 Support #7227 (Work Completed-End life cycle): [SCP ID :##3693##] : [URGENT] DESKMATE & WEBSITE: ...
- 09:45 Support #7266 (Work Completed-End life cycle): [SCP ID :##3713##] : DESKMATE: Directory Update -...
- 09:44 Support #7220 (Work Completed-End life cycle): [SCP ID :##3690##] : WEBSITE: Whistle Blowing Poli...
- 09:42 Support #7140 (Work Completed-End life cycle): [SCP ID :##3660##] : WEBSITE: PDM Update - KFH Deb...
- 09:42 Support #7254 (Work Completed-End life cycle): [SCP ID :##3701##] : Remove Mark Peile information...
- 09:41 Support #7255 (Work Completed-End life cycle): [SCP ID :##3702##] : URGENT : to update Mr Muad Pr...
- 09:41 Support #7257 (Work Completed-End life cycle): [SCP ID :##3704##] : URGENT: Remove staff details ...
March 15, 2017
- 18:22 Support #7272 (Closed - End of life cycle): [SCP ID :##3718##] : Error - Red Sea Housing Malaysia...
- hapiz
kindly assist. details in email.... - 14:33 Support #7270 (Closed - End of life cycle): [SCP ID :##3716##] : Error - BIB SI Execution Proces...
- Hi Hafiz
Kindly attend below case: ... - 09:56 Support #7266 (Work Completed-End life cycle): [SCP ID :##3713##] : DESKMATE: Directory Update -...
- Hi Athira
Kindly attend this case:...
March 14, 2017
- 17:49 Support #7264 (Work Completed-End life cycle): [SCP ID :##3711##] : WEBSITE: Alternate Channel - ...
- Hi,
Kindly attend below request:
http://www.bnm.gov.my/index.php?ch=ps&pg=ps_epayment&ac=431&lang=en
to link t... - 09:48 Support #7259 (Closed - End of life cycle): [SCP ID :##3706##] : To remove the pevious table of f...
- Done creating the patches for this issue.
10.20.8.35\internet banking\ 20170313_3706_remove_fund_rate_table
Iss... - 09:46 Support #7228 (Closed - End of life cycle): [SCP ID :##3694##] : DESKMATE: Directory Update - PASD
- Verified by Azli.
Issue closed in SCP. - 09:46 Support #7229 (Closed - End of life cycle): [SCP ID :##3695##] : DESKMATE: Directory Update - Res...
- Verified by Azli.
Issue closed in SCP. - 09:45 Support #7230 (Closed - End of life cycle): [SCP ID :##3696##] : DESKMATE: Directory Update - New...
- Verified by Azli.
Issue closed in SCP.
March 10, 2017
- 10:43 Support #7260 (Work Completed-End life cycle): [SCP ID :##3707##] : Mplus rates (February 2017) ...
- Hi,
Kindly attend below request:
Please update the Mplus rates (February 2017) in KFH website.
Kindly provide... - 09:25 Support #7259 (Closed - End of life cycle): [SCP ID :##3706##] : To remove the pevious table of f...
- Hi,
Kindly attend below request:
Please remove the bottom table (the previous table) of the fund rates and just m...
March 09, 2017
- 12:21 Support #7257 (Work Completed-End life cycle): [SCP ID :##3704##] : URGENT: Remove staff details ...
- Hi,
Kindly attend below request:
Kindly please remove the information of Mohd Fais Mohd Ghani from Project and Co... - 11:39 Support #7256 (Work Completed-End life cycle): [SCP ID :##3703##] : Upload the image and the T&C ...
- Hi,
Kindly attend below request:
Kindly upload the web banner for Enjoy 10.88%p.a. Advance Profit for 3 Months Te... - 10:41 Support #7255 (Work Completed-End life cycle): [SCP ID :##3702##] : URGENT : to update Mr Muad Pr...
- Hi,
Kindly attend below request:
Kindly assist me in uploading the new profile of Mr Muad in corporate website at...
March 08, 2017
- 16:29 Support #7254 (Work Completed-End life cycle): [SCP ID :##3701##] : Remove Mark Peile information...
- Hi,
Kindly attend below request:
Please remove Mark Peile information and picture from management team page on th... - 15:49 Task #6530 (Work Completed-End life cycle): [Internal Testing] Apostrophe Issue
- It is related to SCP Issue #6289.
Successfully migrated to production on 21/10/2016. - 15:17 Support #7253 (Work Completed-End life cycle): [SCP ID :##3700##] : To upload Lucky 7 winners name
- Hi,
Kindly attend below request:
Appreciate to upload below attached KFH Debit Card-i "Lucky 7" Campaign Winners... - 15:05 Support #7252 (Work Completed-End life cycle): [SCP ID :##3699##] : To remove lucky 7 campaign ba...
- Hi,
Kindly attend below request:
Please take down the Lucky 7 campaign promotional banner in the corporate websit... - 11:37 Support #7103 (Closed - End of life cycle): [SCP ID :##3648##] : JomPAY IBG rejected
- This issue related to [Request ID :##3563##] : Special Characters IBG.
Issue closed in SCP. - 09:00 Support #6852 (Closed - End of life cycle): [SCP ID :##3488##] : DR - IBG Creditng W1 to Financin...
- Issue closed in SCP.
- 08:59 Support #7211 (Closed - End of life cycle): [SCP ID :##3682##] : Request to cancel SI
- Issue closed in SCP.
- 08:59 Support #7212 (Closed - End of life cycle): [SCP ID :##3683##] : ISsue on IBG transaction thru KF...
- Issue closed in SCP.
- 08:58 Support #7213 (Closed - End of life cycle): [SCP ID :##3684##] : issue on swift - JPY format - KF...
- Issue closed in SCP.
- 08:58 Support #7214 (Closed - End of life cycle): [SCP ID :##3685##] : Unable to Approve Bulk Payment i...
- Issue closed in SCP.
- 08:57 Support #7210: [SCP ID :##3680##] : DESKMATE: Directory Update - Revamp
- Dear Athira/Hafiz,
May I know the status update of this request? Has it done yet?
Thanks. - 08:56 Support #7153: [SCP ID :##3668##] : DESKMATE: Directory Update - Consumer Banking Division
- Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks. - 08:55 Support #7140: [SCP ID :##3660##] : WEBSITE: PDM Update - KFH Debit Card-i amended Product Disclo...
- Dear Athira,
May I know the status update of this request? Has it done yet?
Thanks.
March 07, 2017
- 12:14 Support #7234 (Closed - End of life cycle): [SCP ID :##3697##] : Unable to reject transaction
- Hi,
Kindly attend below request:
Customer (approver) cannot see transaction upon request from Initiator&Verifier ... - 10:05 Support #7073 (Work Completed-End life cycle): [SCP ID :##3629##] : WEBSITE: CoSec - New Tab unde...
March 06, 2017
- 16:06 Support #7230 (Closed - End of life cycle): [SCP ID :##3696##] : DESKMATE: Directory Update - New...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=500&Item... - 15:54 Support #7229 (Closed - End of life cycle): [SCP ID :##3695##] : DESKMATE: Directory Update - Res...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_content&view=article&id=500&Item... - 15:21 Support #7228 (Closed - End of life cycle): [SCP ID :##3694##] : DESKMATE: Directory Update - PASD
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=280&... - 15:13 Support #7227 (Work Completed-End life cycle): [SCP ID :##3693##] : [URGENT] DESKMATE & WEBSITE: ...
- Hi,
Kindly attend below request:
A. DESKMATE
1. to upload in directory http://deskmate.kfh.com.my/index.php?opti... - 12:02 Support #7217 (Development / Work In Progress): [SCP ID :##3688##] : SI CIB Failed with reason I...
- Hafiz
Please help look into "Error while processing your request" page when accessing to his eSI listing page and ... - 10:22 Support #7093 (Closed - End of life cycle): [Request ID :##3643##] : Unable to add more characte...
- Issue closed in SCP.
- 09:52 Support #6999 (Closed - End of life cycle): [SCP ID :##3584##] : Status Incorrect for Bulk Trx da...
- Issue closed in SCP.
- 09:09 Support #7220 (Work Completed-End life cycle): [SCP ID :##3690##] : WEBSITE: Whistle Blowing Poli...
- Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/contentView.do?contentTypeId=3000&displayPage=%2F...
March 03, 2017
- 14:11 Support #7217 (Closed - End of life cycle): [SCP ID :##3688##] : SI CIB Failed with reason Insuf...
- Hi Chee Ping
kindly assist:
There's 1 CIB SI failed to execute with reason provided Insufficient Fund eventhoug...
March 02, 2017
- 23:49 Support #7214 (Pending Customer Feedback): [SCP ID :##3685##] : Unable to Approve Bulk Payment in...
- Informed by KFH IT, customer able to approve the transaction on second time. But there is unsuccessful with "Insuffic...
- 23:46 Support #7212 (Pending Customer Feedback): [SCP ID :##3683##] : ISsue on IBG transaction thru KFH...
- Root Cause:
Suspect there is a problem to retrieve available balance from phoenix side. But due to the aqualogic log... - 23:42 Support #7211 (Pending Customer Feedback): [SCP ID :##3682##] : Request to cancel SI
- Script had been provided to Shahrulnizam and help to update to database already.
- 23:41 Support #7213 (Pending Customer Feedback): [SCP ID :##3684##] : issue on swift - JPY format - KFH...
- Root Cause:
Found the swift.jar is not update to DR.
Solution:
Copy swift.jar from production to DR and then res... - 23:36 Support #6852: [SCP ID :##3488##] : DR - IBG Creditng W1 to Financing Account Failed
- Root Cause:
The PhoenixGL2Finance is not setup in aqualogic
Solution:
Add PhoenixGL2Finance services into aqualo... - 17:53 Support #7214 (Closed - End of life cycle): [SCP ID :##3685##] : Unable to Approve Bulk Payment i...
- Hi,
Kindly attend below request:
Customer having problem to approve their Bulk Payment in CMS under Approve Funct... - 15:29 Support #7213 (Closed - End of life cycle): [SCP ID :##3684##] : issue on swift - JPY format - KF...
- Hi,
Kindly attend below request:
Currently we had a problem with swift message for JPY . All JPY currency went to... - 15:24 Support #7212 (Closed - End of life cycle): [SCP ID :##3683##] : ISsue on IBG transaction thru KF...
- Hi,
Kindly attend below request:
User complaining that they are having problem all day long performing IBG tran... - 15:05 Support #7211 (Closed - End of life cycle): [SCP ID :##3682##] : Request to cancel SI
- Hi,
Kindly attend below request:
Customer unable to delete hisSI Trx. Hence, seek your assistance to provide a s... - 10:04 Support #7210: [SCP ID :##3680##] : DESKMATE: Directory Update - Revamp
- Athira on leave. Hafiz, please work on this one today.
- 09:23 Support #7210 (Closed - End of life cycle): [SCP ID :##3680##] : DESKMATE: Directory Update - Revamp
- Hi,
Kindly attend below request:
to update the current directory following the updated Organisation Chart
!htt...
March 01, 2017
- 10:25 Support #7190 (Work Completed-End life cycle): [SCP ID :##3678##] : WEBSITE: HIGHLIGHT
- 10:23 Support #7160 (Work Completed-End life cycle): [SCP ID :##3673##] : WEBSITE: PDM Update - List of...
- 10:22 Support #7072 (Work Completed-End life cycle): [SCP ID :##3628##] : WEBSITE: CoSec - Directors Pr...
- 10:17 Support #7163 (Work Completed-End life cycle): [SCP ID :##3675##] : [URGENT] WEBSITE: Company Pro...
- 09:59 Support #6860: [SCP ID :##3495##] : SI BIB failed during DR
- Update by Hafiz, Feb 28, 2017 09:05 PM:-
Salam Ashikin/Shahrul
From our investigation. we notice gst amount t... - 09:45 Support #7209 (Closed - End of life cycle): [SCP ID :##3679##] : DESKMATE: Staff Incentive Progra...
- Hi,
Kindly attend below request:
KFH Malaysia will be launching a new Staff Incentive Programme (INSPIRE).
INPIR...
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