B - Production Support » KFH Support

July 17, 2017

16:21 Support #7577 (Work Completed-End life cycle): [SCP ID :##3959##] : DESKMATE UPLOAD [URGENT]

Hi,
Kindly attend below request:
DESKMATE BANNER
Please remove banner no. 1 (KFH Staff Campaign Swipe for Raya... Zahir Abd Latif

10:17 Support #7399 (Closed - End of life cycle): [SCP ID :##3802##] : DESKMATE: We Are One - Group Cam...

This CR has been canceled.
Issue closed in SCP. Zahir Abd Latif

10:16 Support #7209 (Closed - End of life cycle): [SCP ID :##3679##] : DESKMATE: Staff Incentive Progra...

Updated by Athira, Jul 12, 2017 03:53 PM-... Zahir Abd Latif

10:11 Support #7575 (Work Completed-End life cycle): [SCP ID :##3958##] : FILE REPLACEMENT_WEBSITE

Hi,
Kindly attend below request.
Please use this (as attached) general deposit terms and conditions that should ... Zahir Abd Latif

10:11 Support #7561 (Work Completed-End life cycle): [SCP ID :##3945##] : WEBSITE UPLOAD: LATEST PROMOTION

Anonymous

10:09 Support #7573 (Work Completed-End life cycle): [SCP ID :##3956##] : WEBSITE BANNER

Anonymous

09:50 Support #7574 (Work Completed-End life cycle): [SCP ID :##3957##] : UNIT TRUST LIST UPDATE

Hi,
Kindly attend below request.
Please update the list of Islamic Unit Trust Funds at KFH website.
Link as b... Zahir Abd Latif

July 14, 2017

15:17 Support #7573 (Work Completed-End life cycle): [SCP ID :##3956##] : WEBSITE BANNER

Hi,
Kindly attend below request.
Please upload visual - samsung to banner website. Zahir Abd Latif

09:53 Support #7570 (Work Completed-End life cycle): [SCP ID :##3954##] : DESKMATE: Directory Update

Done on the same date. Anonymous

09:52 Support #7567 (Work Completed-End life cycle): SCP ID :##3951##] : WEBSITE: HIGHLIGHT

Done on the same date,
Waiting for deployment on 14/7/2017 night. Anonymous

July 13, 2017

15:30 Support #7571 (Closed - End of life cycle): [SCP ID :##3955##] : Unable to cancel IBG (corus)

Hi,
Kindly attend below request.
Please help to check on why user unable to cancel IBG transaction at Corus.
A... Zahir Abd Latif

12:14 Support #7570 (Work Completed-End life cycle): [SCP ID :##3954##] : DESKMATE: Directory Update

Hi,
Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&catid=346... Zahir Abd Latif

09:20 Support #7568 (Closed - End of life cycle): [SCP ID :##3952##] : KFH Malaysia IB System Availability

Hi,
Kindly attend below request.
We received concern from server admin team regarding the IB instance stability ... Zahir Abd Latif

July 12, 2017

17:43 Support #7567 (Work Completed-End life cycle): SCP ID :##3951##] : WEBSITE: HIGHLIGHT

Hi,
Kindly attend below request.
Hi Please upload file at WEBSITE - Highlights
Alternatively please advise wh... Zahir Abd Latif

11:39 Support #7560 (Work Completed-End life cycle): [SCP ID :##3944##] : DESKMATE: Resigned Staff

Anonymous

11:36 Support #7549 (Work Completed-End life cycle): [SCP ID :##3933##] : Financial Results

Done on the same date. Anonymous

11:34 Support #7544 (Work Completed-End life cycle): [SCP ID :##3927##] : WEBSITE: KFH Libshara Account...

Anonymous

11:34 Support #7543 (Work Completed-End life cycle): [SCP ID :##3926##] : WEBSITE: KFH Libshara Account...

Anonymous

11:33 Support #7558 (Pending Prod Deployment): [SCP ID :##3943##] : WEBSITE UPLOAD

Sent patch on 11/07/2017. Anonymous

11:31 Support #7548 (Work Completed-End life cycle): [SCP ID :##3932##] : Replace PF Landing Page image

Anonymous

11:30 Support #7555 (Work Completed-End life cycle): [SCP ID :##3940##] : UPLOAD WEBSITE: WAVE & WIN Ma...

Anonymous

11:30 Support #7550 (Work Completed-End life cycle): [SCP ID :##3934##] : Please remove the Eid Banner ...

Anonymous

11:29 Support #7564 (Work Completed-End life cycle): [SCP ID :##3948##] : DESKMATE UPLOAD [URGENT]

Anonymous

09:21 Support #7564 (Work Completed-End life cycle): [SCP ID :##3948##] : DESKMATE UPLOAD [URGENT]

Hi,
Kindly attend below request.
Please upload File: 120717_IslamicBusinessFinance_EnhancingTrust at deskmate - ... Zahir Abd Latif

09:18 Support #7563 (Closed - End of life cycle): [SCP ID :##3947##] : TSV Email did not received IB000...

Hi,
Kindly attend below request.
Please check as no email notification received by CPO for one of the Labuan tra... Zahir Abd Latif

July 11, 2017

17:06 Support #7562 (Closed - End of life cycle): [SCP ID :##3946##] : IBG Error but Account Debited

Hi,
Kindly attend below request.
Please assist urgently. We received one complaint from customer that performed ... Zahir Abd Latif

15:20 Support #7561 (Work Completed-End life cycle): [SCP ID :##3945##] : WEBSITE UPLOAD: LATEST PROMOTION

Hi,
Kindly attend below request.
Please upload file to
1- Latest Promotion (visual only - the visual to link... Zahir Abd Latif

12:26 Support #7560 (Work Completed-End life cycle): [SCP ID :##3944##] : DESKMATE: Resigned Staff

Hi,
Kindly attend below request.
to remove staff from directory
Staff No. Name Department
16-1517 Mohamed Fari... Zahir Abd Latif

July 10, 2017

15:13 Support #7558 (Closed - End of life cycle): [SCP ID :##3943##] : WEBSITE UPLOAD

Hi,
Kindly attend below request.
Please upload our winner's list week 10 as below:
Title:
WINNER ANNOUNCEME... Zahir Abd Latif

14:51 Support #7557 (Closed - End of life cycle): [SCP ID :##3942##] : EPF Report Missing - 07072017

Hi,
Kindly attend below request.
Please assist urgently to manually generate the EPF report by today for 07/07/2... Zahir Abd Latif

14:46 Support #7556 (Closed - End of life cycle): [SCP ID :##3941##] : Unable to unlock CMS Account

Hafiz
kindly attend this... Ahmad Hazri

13:18 Support #7555 (Work Completed-End life cycle): [SCP ID :##3940##] : UPLOAD WEBSITE: WAVE & WIN Ma...

Hi,
Kindly attend below request.
Please upload visual at 2 terminal:
Title: WAVE & WIN Magical Prizes Campaig... Zahir Abd Latif

July 07, 2017

09:37 Support #7550 (Work Completed-End life cycle): [SCP ID :##3934##] : Please remove the Eid Banner ...

Hi,
Kindly attend below request.
Kindly remove the Eid Mubarak banner from corporate website. Zahir Abd Latif

09:33 Support #7549 (Work Completed-End life cycle): [SCP ID :##3933##] : Financial Results

Hi,
Kindly attend below request.
Please upload file at About Us - Investor Relations - Fianncial Results - 2017 ... Zahir Abd Latif

July 06, 2017

10:23 Support #7548 (Work Completed-End life cycle): [SCP ID :##3932##] : Replace PF Landing Page image

Hi,
Kindly attend below request.
Kindly please replace the image of Personal Financing Landing page with the lat... Zahir Abd Latif

July 03, 2017

16:12 Support #7544: [SCP ID :##3927##] : WEBSITE: KFH Libshara Account-i Weekly (week 9) Winners Annou...

Dear Athira,
Kindly assist on this request.
Thanks. Zahir Abd Latif

16:11 Support #7543: [SCP ID :##3926##] : WEBSITE: KFH Libshara Account-i Weekly (week 8) Winners Annou...

Dear Athira,
Kindly assist on this request.
Thanks. Zahir Abd Latif

16:08 Support #7519 (Closed - End of life cycle): [Request ID :##3905##] : WEBSITE: New Tab for SURE SM...

Done by Jeng Wei.
Issue closed in SCP. Zahir Abd Latif

16:07 Support #7546 (Closed - End of life cycle): [SCP ID :##3929##] : DESKMATE: Directory Update - Res...

Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

14:01 Support #7526 (Work Completed-End life cycle): [SCP ID :##3908##] : WEBSITE UPLOAD - TNCs

Anonymous

14:00 Support #7533 (Work Completed-End life cycle): [SCP ID :##3914##] : Replace the Ramadhan Banner w...

Anonymous

13:59 Support #7541 (Work Completed-End life cycle): [SCP ID :##3916##] : WEBSITE:: HIGHLIGHT

Anonymous

13:58 Support #7527 (Work Completed-End life cycle): [SCP ID :##3909##] : DESKMATE UPLOAD (URGENT)

Anonymous

10:44 Support #7270 (Closed - End of life cycle): [SCP ID :##3716##] : Error - BIB SI Execution Proces...

Issue closed in SCP. Zahir Abd Latif

10:44 Support #7217 (Closed - End of life cycle): [SCP ID :##3688##] : SI CIB Failed with reason Insuf...

Issue closed in SCP. Zahir Abd Latif

10:41 Support #7395 (Closed - End of life cycle): [SCP ID :##3798##] : URGENT||RENTAS ISSUE||

Issue closed in SCP. Zahir Abd Latif

10:35 Support #7546 (Closed - End of life cycle): [SCP ID :##3929##] : DESKMATE: Directory Update - Res...

Hi,
Kindly Kindly attend below request.
http://deskmate.kfh.com.my/index.php?option=com_contact&view=category&ca... Zahir Abd Latif

June 29, 2017

16:02 Support #7545 (Closed - End of life cycle): [SCP ID :##3928##] : WEBSITE: Landing Page - KFH Libs...

Hi Jeng Wei,
Kindly attend below request.... Nurul Akmal

15:56 Support #7544 (Work Completed-End life cycle): [SCP ID :##3927##] : WEBSITE: KFH Libshara Account...

Hi Jeng Wei,
Kindly attend below request.... Nurul Akmal

15:52 Support #7543 (Work Completed-End life cycle): [SCP ID :##3926##] : WEBSITE: KFH Libshara Account...

Hi Jeng Wei,
Kindly attend below request.... Nurul Akmal

15:47 Support #7542 (Closed - End of life cycle): [SCP ID :##3925##] : CIB SI Consumer Execution Proce...

Hi Jeng Wei,
Kindly attend below request.... Nurul Akmal

June 22, 2017

11:57 Support #7541 (Work Completed-End life cycle): [SCP ID :##3916##] : WEBSITE:: HIGHLIGHT

Hi,
Kindly Kindly attend below request.
Please upload file at website - highlight. Below text:Title: WINNER ANNO... Zahir Abd Latif

11:17 Support #7540 (Closed - End of life cycle): [SCP ID :##3915##] : ||Unable to access CMS KFHMB & K...

Hi,
Kindly Kindly attend below request.
Yesterday we have quarterly preventive maintenance for Internet Banking.... Zahir Abd Latif

June 21, 2017

09:55 Support #7510 (Work Completed-End life cycle): [Request ID :##3895##] : DESKMATE: Directory Upda...

Anonymous

09:50 Support #7531 (Work Completed-End life cycle): [SCP ID :##3913##] : UPDATE-: WEBSITE

Anonymous

09:50 Support #7528 (Work Completed-End life cycle): [SCP ID :##3910##] : DESKMATE & WEBSITE: Resigned ...

Anonymous

09:49 Support #7530 (Work Completed-End life cycle): [SCP ID :##3912##] : DESKMATE: Directory Update...

Anonymous

09:48 Support #7529 (Work Completed-End life cycle): [SCP ID :##3911##] : DESKMATE: Directory Update - ...

Anonymous

09:47 Support #7512 (Work Completed-End life cycle): [Request ID :##3897##] : DESKMATE: Directory Upda...

Anonymous

09:46 Support #7513 (Work Completed-End life cycle): [Request ID :##3898##] : DESKMATE: Directory Updat...

Anonymous

09:46 Support #7514 (Work Completed-End life cycle): [Request ID :##3899##] : DESKMATE: Directory Updat...

Anonymous

09:44 Support #7515 (Work Completed-End life cycle): [Request ID :##3900##] : DESKMATE: Directory Updat...

Anonymous

09:39 Support #7516 (Work Completed-End life cycle): [Request ID :##3901##] : DESKMATE: Directory Updat...

Anonymous

09:36 Support #7517 (Work Completed-End life cycle): [Request ID :##3903##] : WEBSITE: New Tab for Bas...

Anonymous

09:36 Support #7525 (Work Completed-End life cycle): [SCP ID :##3907##] : Upload staff campaign on desk...

Anonymous

09:34 Support #7533 (Work Completed-End life cycle): [SCP ID :##3914##] : Replace the Ramadhan Banner w...

Hi,
Kindly attend below request.
Kindly replace Ramadhan banner with KFH banner at the corporate website as follo... Zahir Abd Latif

June 20, 2017

14:28 Support #7531 (Work Completed-End life cycle): [SCP ID :##3913##] : UPDATE-: WEBSITE

Hi,
Kindly attend below request.
Please update below path:
Website - company profile - management team (Ustaz ... Zahir Abd Latif

11:04 Support #7466 (Closed - End of life cycle): [SCP ID :##3854##] : No transaction for approval

Issue closed in SCP. Zahir Abd Latif

11:03 Support #7467 (Closed - End of life cycle): [SCP ID :##3855##] : Link Account

Issue closed in SCP. Zahir Abd Latif

11:02 Support #7487 (Closed - End of life cycle): [SCP ID :##3871##] : Cannot register CMS at CORUS || ...

Issue closed in SCP. Zahir Abd Latif

11:02 Support #7480 (Closed - End of life cycle): [SCP ID :##3867##] : Unknown Verefier and Approver -...

Issue closed in SCP. Zahir Abd Latif

June 19, 2017

16:55 Support #7530 (Work Completed-End life cycle): [SCP ID :##3912##] : DESKMATE: Directory Update...

Hi,
Kindly attend below request.
to update in directory:
Staff ID Name Location Department Remarks
17-1584... Zahir Abd Latif

16:48 Support #7529 (Work Completed-End life cycle): [SCP ID :##3911##] : DESKMATE: Directory Update - ...

Hi,
Kindly attend below request.
1. to remove from KL Sentral Branch
2. to add in Contact Centre
3. to change ... Zahir Abd Latif

16:41 Support #7528 (Work Completed-End life cycle): [SCP ID :##3910##] : DESKMATE & WEBSITE: Resigned ...

Hi,
Kindly attend below request.
to remove staff:
1. DESKMATE
!https://support.penril.net/inlineimages/WorkO... Zahir Abd Latif

15:11 Support #7217 (Pending Customer Feedback): [SCP ID :##3688##] : SI CIB Failed with reason Insuff...

Hafiz, Jun 19, 2017 03:05 PM:-... Zahir Abd Latif

15:00 Support #7270 (Pending Customer Feedback): [SCP ID :##3716##] : Error - BIB SI Execution Process...

Hafiz, Jun 19, 2017 02:55 PM:-... Zahir Abd Latif

14:06 Support #7527 (Work Completed-End life cycle): [SCP ID :##3909##] : DESKMATE UPLOAD (URGENT)

Hi,
Kindly attend below request.
Please upload file (190617_LETTERSFROMDAVID_RAYA_PDF) to Deskmate - Letters Fro... Zahir Abd Latif

11:57 Support #7524 (Closed - End of life cycle): [Request ID :##3906##] : UPLOAD:DESMATE

Verified by Fadziq.
Issue closed in SCP. Zahir Abd Latif

11:41 Support #7526 (Work Completed-End life cycle): [SCP ID :##3908##] : WEBSITE UPLOAD - TNCs

Hi,
Kindly attend below request:
Please upload T&C files accordingly.
1- KFH SURE SAVINGS ACCOUNT-i: Link here... Zahir Abd Latif

11:19 Support #7525 (Work Completed-End life cycle): [SCP ID :##3907##] : Upload staff campaign on desk...

Hi,
Kindly attend below request:
Kindly please upload the staff campaign artwork on the deskmate
The image can... Zahir Abd Latif

11:09 Support #7033: [SCP ID :##3600##] : Issue to give privileges to user

Dear Hafiz,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks. Zahir Abd Latif

11:08 Support #7234: [SCP ID :##3697##] : Unable to reject transaction

Dear Hafiz,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks. Zahir Abd Latif

11:05 Support #7217: [SCP ID :##3688##] : SI CIB Failed with reason Insufficient Fund

Dear Hafiz,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks. Zahir Abd Latif

11:02 Support #7270: [SCP ID :##3716##] : Error - BIB SI Execution Process executed on 15/03/2017

Dear Hafiz,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks. Zahir Abd Latif

11:01 Support #7273 (Pending Customer Feedback): [SCP ID :##3719##] : Request to extract FTT informatio...

Zahir Abd Latif

10:51 Support #7387 (Closed - End of life cycle): [SCP ID :##3792##] : CMS Issue || EGYPT EXPRESS TRAV...

Hafiz, May 5, 2017 05:39 PM:-... Zahir Abd Latif

10:39 Support #7395 (Pending Customer Feedback): [SCP ID :##3798##] : URGENT||RENTAS ISSUE||

Hafiz, May 9, 2017 12:28 PM:-... Zahir Abd Latif

10:34 Support #7466 (Pending Customer Feedback): [SCP ID :##3854##] : No transaction for approval

Chee Ping, May 22, 2017 05:31 PM:-
Dear Shikin
Look like the approval matrix setup wrongly. Based on previous... Zahir Abd Latif

10:27 Support #7467 (Pending Customer Feedback): [SCP ID :##3855##] : Link Account

Jeng Wei, May 29, 2017 11:42 AM:-... Zahir Abd Latif

10:18 Support #7487 (Pending Customer Feedback): [SCP ID :##3871##] : Cannot register CMS at CORUS || H...

Jeng Wei, 6 June 2017 at 10:25:-... Zahir Abd Latif

10:08 Support #7480 (Pending Customer Feedback): [SCP ID :##3867##] : Unknown Verefier and Approver - ...

Chee Ping, May 31, 2017 02:42 PM:-... Zahir Abd Latif

09:29 Support #7524 (Closed - End of life cycle): [Request ID :##3906##] : UPLOAD:DESMATE

Hi,
Kindly attend below request.
UPLOAD:DESMATE:KFH & Banking Subsidiaries Activities
Title: 16 - 31 May 2... Zahir Abd Latif