Activity
From July 14, 2018 to August 12, 2018
August 10, 2018
- 17:21 Support #8751 (Closed - End of life cycle): SCP ID :##4692##] : [KFH Online - HD00019777] Invalid...
- Hi,
Kindly attend below request.
Following customers are facing invalid TAC issues by today (10-Aug-2018)
Deta...
August 09, 2018
- 15:02 Support #8749 (Closed - End of life cycle): SCP ID :##4690##] : [IBG] GL-41200010 : IBG Credit to...
- Hi,
Kindly attend below request.
We have noticed to highlight that IBG system after implementation of 24X7 (28-Ju... - 10:26 Support #8691 (Closed - End of life cycle): SCP ID :##4639##] : Labuan Report Issue - IBSCR105 & ...
- Issue closed in SCP.
August 08, 2018
- 17:05 Support #8724 (Closed - End of life cycle): SCP ID :##4665##] : WEBSITE UPDATE: Libshara Account-...
- Issue closed in SCP.
- 16:37 Support #8748 (Closed - End of life cycle): SCP ID :##4689##] : [KFH Online login issue - HD00019...
- Hi,
Kindly attend below request.
Noticed that following customers are facing KFH online login failure issues due ... - 15:27 Support #8747 (Closed - End of life cycle): SCP ID :##4688##] : [KFH online- HD00019777] Invalid ...
- Hi,
Kindly attend below request.
Customer claimed that she received invalid TAC for below transaction.
In... - 09:29 Support #8746 (Closed - End of life cycle): SCP ID :##4687##] : DR Issue (07/08/2018) - Bulk Paym...
- Hi,
Kindly attend below request.
Please help to check as one of the customers initiate 3 bulk payments on 07/08/2... - 09:25 Support #8745 (Closed - End of life cycle): SCP ID :##4686##] : DR Issue (07/08/2018) - Unable to...
- Hi,
Kindly attend below request.
Please help to investigate on customer's complaints as they are unable to Approv...
August 06, 2018
- 15:04 Support #8742 (Closed - End of life cycle): SCP ID :##4683##] : KFH Online Unable to reset password
- Hi,
Kindly attend below request:
Following customer has unable to reset password for KFH Online
I/C No ...
August 03, 2018
- 14:54 Support #8736 (Closed - End of life cycle): SCP ID :##4677##] : [URGENT] KFH Online Link to KFH M...
- Hi,
Kindly attend below request:
Please change the following links in KFH Online as follows:
1. Home: ... - 12:16 Support #8735 (Closed - End of life cycle): SCP ID :##4676##] : SI Today - 03/08/2018
- Hi,
Kindly attend below request.
Please help us to identify whether the SI for today (03/08/2018) is successful o...
August 02, 2018
- 09:18 Support #8732 (Closed - End of life cycle): SCP ID :##4673##] : KFH Online Unable to register
- Hi,
Kindly attend below request:
Following customer has failed to do register in KFH online
I/C No ...
August 01, 2018
- 17:52 Support #8731 (Closed - End of life cycle): SCP ID :##4672##] : KFH Online Unsuccessful IBFT Tran...
- Hi,
Kindly attend below request.
Noticed that following unsuccessful KFH Online IBFT failure but customer’s accou... - 10:47 Support #8724 (Pending Customer Feedback): SCP ID :##4665##] : WEBSITE UPDATE: Libshara Account-i...
- Done.
- 10:06 Support #8726 (Closed - End of life cycle): SCP ID :##4667##] : DESKMATE: Bandar Saujana Putra Br...
- Issue closed in SCP.
- 09:14 Support #8728 (Closed - End of life cycle): SCP ID :##4669##] : [JOMPAY] Incorrect Transaction st...
- Hi,
Kindly attend below request.
Noticed that following customer had performed registered JOMPAY payment and succ... - 08:55 Support #8726 (Pending Customer Feedback): SCP ID :##4667##] : DESKMATE: Bandar Saujana Putra Bra...
- Done.
July 31, 2018
- 10:58 Support #8726 (Closed - End of life cycle): SCP ID :##4667##] : DESKMATE: Bandar Saujana Putra Br...
- Hi,
Kindly attend below request.
Kindly remove the following staff from Bandar Saujana Putra directory
Elmi He... - 10:44 Support #8719 (Closed - End of life cycle): SCP ID :##4661##] : DESKMATE: Fees and Charges
- Issue closed in SCP.
July 30, 2018
- 17:35 Support #8724 (Closed - End of life cycle): SCP ID :##4665##] : WEBSITE UPDATE: Libshara Account-...
- Hi,
Kindly attend below request:
Kindly upload the correct Libshara Account-i terms and condition in the corporat... - 11:19 Support #8713 (Closed - End of life cycle): SCP ID :##4656##] : Unsuccessful transaction performe...
- Hafiz, Jul 24, 2018 02:16 PM:-...
- 10:42 Support #8719 (Pending Customer Feedback): SCP ID :##4661##] : DESKMATE: Fees and Charges
- Done.
July 26, 2018
- 14:59 Support #8714 (Closed - End of life cycle): SCP ID :##4657##] : WEBSITE UPDATE: Gary picture
- Issue closed in SCP.
- 14:58 Support #8717 (Closed - End of life cycle): SCP ID :##4658##] : WEBSITE UPDATE: System Maintenanc...
- Issue closed in SCP.
- 14:58 Support #8718 (Closed - End of life cycle): SCP ID :##4659##] : DESKMATE: New Hire Update 250718
- Issue closed in SCP.
- 12:11 Support #8719 (Closed - End of life cycle): SCP ID :##4661##] : DESKMATE: Fees and Charges
- Hi,
Kindly attend below request.
Kindly remove all the documents of Fees and Charges in the deskmate and link the...
July 25, 2018
- 19:01 Support #8714 (Pending Customer Feedback): SCP ID :##4657##] : WEBSITE UPDATE: Gary picture
- Done.
- 19:00 Support #8717 (Pending Customer Feedback): SCP ID :##4658##] : WEBSITE UPDATE: System Maintenance...
- Done.
- 18:59 Support #8718 (Pending Customer Feedback): SCP ID :##4659##] : DESKMATE: New Hire Update 250718
- Done.
- 11:51 Support #8718 (Closed - End of life cycle): SCP ID :##4659##] : DESKMATE: New Hire Update 250718
- Hi,
Kindly attend below request:
Kindly update the deskmate directory with new hire details as follows:
St... - 09:16 Support #8717 (Closed - End of life cycle): SCP ID :##4658##] : WEBSITE UPDATE: System Maintenanc...
- Hi,
Kindly attend below request:
Title: Notification of Upcoming System Upgrade
Kindly upload the system mainten...
July 24, 2018
- 16:39 Support #8714 (Closed - End of life cycle): SCP ID :##4657##] : WEBSITE UPDATE: Gary picture
- Hi,
Kindly attend below request:
Kindly upload the Acting Head, Retail Banking picture in the corporate website a... - 11:37 Support #8601 (Development / Work In Progress): SCP ID :##4588##] : CMS MISSING TRANSACTION
- Hafiz,Jun 11, 2018 01:01 PM:-...
- 11:32 Support #8620 (Internal Testing): SCP ID :##4602 ##] : Email Host IP Change
- Hafiz,Jun 21, 2018 06:37 PM:-...
- 11:29 Support #8632 (Development / Work In Progress): [SCP ID :##4606##] : Labuan - Transaction Missing...
- 11:28 Support #8655 (Development / Work In Progress): SCP ID :##4619##] : IBG issue : Bulk Payment Tran...
- Chee Ping, Jul 6, 2018 11:54 AM:-...
- 11:26 Support #8674 (Development / Work In Progress): SCP ID :##4630##] : Sun Storage Tek 2530 - reques...
- 11:25 Support #8700 (Closed - End of life cycle): SCP ID :##4645 ##] : Deskmate Update: End Of Employement
- Done by Lizah.
Issue closed in SCP. - 11:24 Support #8691 (User Acceptance Test): SCP ID :##4639##] : Labuan Report Issue - IBSCR105 & IBSCR110
- Lizah, Jul 19,2018:-...
- 11:22 Support #8690 (Pending Customer Feedback): SCP ID :##4638##] : [CMS Labuan - SMS PIN] Customer (H...
- Hafiz, Jul 13, 2018 04:45 PM:-...
- 11:20 Support #8676 (Pending Customer Feedback): SCP ID :##4632##] : Unable to bring up instance in DR
- Lizahwati,Jul 23, 2018 12:50 PM:-...
- 11:17 Support #8675 (Pending Customer Feedback): SCP ID :##4631##] : IBG Transfer via CMS | AYMAR CREAT...
- Hafiz, Jul 13, 2018 04:14 PM:-...
- 11:14 Support #8669 (Closed - End of life cycle): SCP ID :##4627##] : URGENT: Removal of Julio's detail...
- Done by Lizah.
Issue closed in SCP. - 11:13 Support #8667 (Closed - End of life cycle): SCP ID :##4625##] : unsuccessful KFH Online registration
- Hafiz, Jul 10, 2018 11:46 AM:-...
- 11:12 Support #8660 (Closed - End of life cycle): SCP ID :##4622##] : Log Access
- Hazri,Jul 18, 2018 12:48 PM:-...
- 11:10 Support #8658 (Closed - End of life cycle): SCP ID :##4620##] : SI Scheduler Error - 06072018
- Chee Ping,Jul 6, 2018 12:50 PM:-...
- 11:08 Support #8637 (Closed - End of life cycle): SCP ID :##4611##] : CMS IBG issue
- Hafiz,Jul 4, 2018 11:32 AM:-...
- 11:06 Support #8636 (Closed - End of life cycle): SCP ID :##4610##] : Invalid TAC
- Hafiz,Jun 29, 2018 03:21 PM:-...
- 11:02 Support #8653 (Closed - End of life cycle): SCP ID :##4617##] : Deskmate Update: Corporate Bankin...
- Done by Lizah.
Issue closed in SCP. - 10:43 Support #8712 (Closed - End of life cycle): SCP ID :##4655##] : WINNER ANNOUNCEMENT : KFH LIBSHAR...
- Issue closed in SCP.
- 10:43 Support #8711 (Closed - End of life cycle): SCP ID :##4654##] : CORPORATE WEBSITE: FPX CAMPAIGN
- Issue closed in SCP.
- 10:42 Support #8709 (Closed - End of life cycle): SCP ID :##4652##] : URGENT: New website teaser banner
- Issue closed in SCP.
- 10:42 Support #8707 (Closed - End of life cycle): SCP ID :##4650##] : PIDM list of insured products
- Issue closed in SCP.
- 10:41 Support #8706 (Closed - End of life cycle): SCP ID :##4649##] : Corporate Website and Deskmate U...
- Issue closed in SCP.
July 23, 2018
- 12:30 Support #8706 (Pending Customer Feedback): SCP ID :##4649##] : Corporate Website and Deskmate Up...
- Done.
- 12:29 Support #8707 (Pending Customer Feedback): SCP ID :##4650##] : PIDM list of insured products
- Done.
- 12:25 Support #8709 (Pending Customer Feedback): SCP ID :##4652##] : URGENT: New website teaser banner
- Done.
- 12:24 Support #8711 (Pending Customer Feedback): SCP ID :##4654##] : CORPORATE WEBSITE: FPX CAMPAIGN
- Done.
- 12:24 Support #8712 (Pending Customer Feedback): SCP ID :##4655##] : WINNER ANNOUNCEMENT : KFH LIBSHARA...
- Done.
- 11:46 Support #8713 (Closed - End of life cycle): SCP ID :##4656##] : Unsuccessful transaction performe...
- Hi,
Kindly attend below request:
Noticed that our customer account was not debited even though Celcom already rec... - 11:10 Support #8638 (Development / Work In Progress): SCP ID :##4612##] : EPF Self-Contribution Payment
- Dear Hafiz/Amy/Chee Ping,
Any update for this request?
Kindly update.
Thanks. - 09:59 Support #8712 (Closed - End of life cycle): SCP ID :##4655##] : WINNER ANNOUNCEMENT : KFH LIBSHAR...
- Hi,
Kindly attend below request.
Kindly upload Libshara Q1 winners announcement in highlight section as follows ...
July 20, 2018
- 15:05 Support #8711 (Closed - End of life cycle): SCP ID :##4654##] : CORPORATE WEBSITE: FPX CAMPAIGN
- Hi,
Kindly attend below request.
Kindly upload the FPX campaign's banner in the corporate website as follows:
!h... - 10:45 Support #8709 (Closed - End of life cycle): SCP ID :##4652##] : URGENT: New website teaser banner
- Hi,
Kindly attend below request.
Kindly upload the new website teaser banner as the first running banner in the c... - 09:28 Support #8707 (Closed - End of life cycle): SCP ID :##4650##] : PIDM list of insured products
- Hi,
Kindly attend below request.
Urgently requesting if you could fix the name at the PIDM list of insured produc...
July 19, 2018
- 16:11 Support #8706 (Closed - End of life cycle): SCP ID :##4649##] : Corporate Website and Deskmate U...
- Hi,
Kindly attend below request.
1) Kindly replace Dilip's profile with Gary's in KFH Malaysia Website and Deskma...
July 18, 2018
- 11:33 Support #8703 (Closed - End of life cycle): SCP ID :##4647##] : Invalid DB Object
- Hi,
Kindly attend below request.
Please check whether below objects are still used since our DBA detected there a...
July 17, 2018
- 16:37 Support #8700 (Closed - End of life cycle): SCP ID :##4645 ##] : Deskmate Update: End Of Employement
- Hi Hafiz,
Kindly attend below request.
Kindly update the deskmate staff directory by removing the staff details a...
Also available in: Atom