Activity

From July 17, 2018 to August 15, 2018

11:30 Support #8632 (Pending Customer Feedback): [SCP ID :##4606##] : Labuan - Transaction Missing (HD0...: Hafiz,Aug 13, 2018 04:46 PM:-
From our investigation. We found BIB system unable to insert/update data to database... Zahir Abd Latif
11:29 Support #8748 (Pending Customer Feedback): SCP ID :##4689##] : [KFH Online login issue - HD000197...: Hafiz, Aug 13, 2018 04:41 PM:-
From our investigation. We found IB system unable complete the registration due sys... Zahir Abd Latif
11:27 Support #8745 (Pending Customer Feedback): SCP ID :##4686##] : DR Issue (07/08/2018) - Unable to ...: Hafiz, Aug 13, 2018 04:15 PM:-
From out investigation. We found BIB system unable to insert/update data to databas... Zahir Abd Latif
11:26 Support #8747 (Pending Customer Feedback): SCP ID :##4688##] : [KFH online- HD00019777] Invalid TAC: Hafiz, Aug 13, 2018 04:15 PM:-
From out investigation. We found BIB system unable to insert/update data to databas... Zahir Abd Latif
11:24 Support #8749 (Pending Customer Feedback): SCP ID :##4690##] : [IBG] GL-41200010 : IBG Credit to ...: Hafiz, Aug 13, 2018 03:55 PM:-
Patches is ready to deploy to Staging server. Please get patches from below path:-
... Zahir Abd Latif

17:21 Support #8751 (Closed - End of life cycle): SCP ID :##4692##] : [KFH Online - HD00019777] Invalid...: Hi,
Kindly attend below request.
Following customers are facing invalid TAC issues by today (10-Aug-2018)
Deta... Zahir Abd Latif

15:02 Support #8749 (Closed - End of life cycle): SCP ID :##4690##] : [IBG] GL-41200010 : IBG Credit to...: Hi,
Kindly attend below request.
We have noticed to highlight that IBG system after implementation of 24X7 (28-Ju... Zahir Abd Latif
10:26 Support #8691 (Closed - End of life cycle): SCP ID :##4639##] : Labuan Report Issue - IBSCR105 & ...: Issue closed in SCP. Zahir Abd Latif

17:05 Support #8724 (Closed - End of life cycle): SCP ID :##4665##] : WEBSITE UPDATE: Libshara Account-...: Issue closed in SCP. Zahir Abd Latif
16:37 Support #8748 (Closed - End of life cycle): SCP ID :##4689##] : [KFH Online login issue - HD00019...: Hi,
Kindly attend below request.
Noticed that following customers are facing KFH online login failure issues due ... Zahir Abd Latif
15:27 Support #8747 (Closed - End of life cycle): SCP ID :##4688##] : [KFH online- HD00019777] Invalid ...: Hi,
Kindly attend below request.
Customer claimed that she received invalid TAC for below transaction.

In... Zahir Abd Latif
09:29 Support #8746 (Closed - End of life cycle): SCP ID :##4687##] : DR Issue (07/08/2018) - Bulk Paym...: Hi,
Kindly attend below request.
Please help to check as one of the customers initiate 3 bulk payments on 07/08/2... Zahir Abd Latif
09:25 Support #8745 (Closed - End of life cycle): SCP ID :##4686##] : DR Issue (07/08/2018) - Unable to...: Hi,
Kindly attend below request.
Please help to investigate on customer's complaints as they are unable to Approv... Zahir Abd Latif

15:04 Support #8742 (Closed - End of life cycle): SCP ID :##4683##] : KFH Online Unable to reset password: Hi,
Kindly attend below request:
Following customer has unable to reset password for KFH Online
I/C No ... Zahir Abd Latif

14:54 Support #8736 (Closed - End of life cycle): SCP ID :##4677##] : [URGENT] KFH Online Link to KFH M...: Hi,
Kindly attend below request:
Please change the following links in KFH Online as follows:
1. Home: ... Zahir Abd Latif
12:16 Support #8735 (Closed - End of life cycle): SCP ID :##4676##] : SI Today - 03/08/2018: Hi,
Kindly attend below request.
Please help us to identify whether the SI for today (03/08/2018) is successful o... Zahir Abd Latif

09:18 Support #8732 (Closed - End of life cycle): SCP ID :##4673##] : KFH Online Unable to register: Hi,
Kindly attend below request:
Following customer has failed to do register in KFH online
I/C No ... Zahir Abd Latif

15:05 Support #8711 (Closed - End of life cycle): SCP ID :##4654##] : CORPORATE WEBSITE: FPX CAMPAIGN: Hi,
Kindly attend below request.
Kindly upload the FPX campaign's banner in the corporate website as follows:
!h... Zahir Abd Latif
10:45 Support #8709 (Closed - End of life cycle): SCP ID :##4652##] : URGENT: New website teaser banner: Hi,
Kindly attend below request.
Kindly upload the new website teaser banner as the first running banner in the c... Zahir Abd Latif
09:28 Support #8707 (Closed - End of life cycle): SCP ID :##4650##] : PIDM list of insured products: Hi,
Kindly attend below request.
Urgently requesting if you could fix the name at the PIDM list of insured produc... Zahir Abd Latif

16:11 Support #8706 (Closed - End of life cycle): SCP ID :##4649##] : Corporate Website and Deskmate U...: Hi,
Kindly attend below request.
1) Kindly replace Dilip's profile with Gary's in KFH Malaysia Website and Deskma... Zahir Abd Latif

11:33 Support #8703 (Closed - End of life cycle): SCP ID :##4647##] : Invalid DB Object: Hi,
Kindly attend below request.
Please check whether below objects are still used since our DBA detected there a... Zahir Abd Latif

16:37 Support #8700 (Closed - End of life cycle): SCP ID :##4645 ##] : Deskmate Update: End Of Employement: Hi Hafiz,
Kindly attend below request.
Kindly update the deskmate staff directory by removing the staff details a... Nurul Akmal

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B - Production Support » KFH Support