Activity

From July 06, 2019 to August 04, 2019

August 02, 2019

14:23 Support #10083 (Closed - End of life cycle): [SCP ID :##5060##] : Geolocation Fraud Detection: Hi,
Kindly attend below request:
Prior UIUX,MSL and error code mapping impelmentation, Penril has raised the conc... Zahir Abd Latif

August 01, 2019

14:40 Support #10081 (Closed - End of life cycle): [SCP ID :##5058##] : Registered RENTAS,IBG & JOMPAY ...: Hi,
Kindly attend below request:
Customer EMRAIL SDN. BHD. performed registered RENTAS,IBG & JOMPAY amounting RM3... Zahir Abd Latif

July 23, 2019

14:02 Support #10048 (Development / Work In Progress): [SCP ID :##5041##] : Failed to Process IBG OFI D...: Root Cause: special character not transaction correctly when inserting into database. power of 1 was translated into ... Yap Kah Yan
13:59 Support #10052 (Pending Customer Feedback): [SCP ID :##5044##] : BIB - Unable to perform Bill Pay...: Root Cause: Missing patch ePay TLS 1.2 during previous migrations (Jan 2018)
Solution: Deployed ePay TLS 1.2 into pr... Yap Kah Yan
10:53 Support #10061 (Closed - End of life cycle): [SCP ID :##5047##] : CMS FPX Issue: Hi,
Kindly attend below request:
Please help to check reported issue whereby FPX transaction initiated at CMS hav... Zahir Abd Latif

July 22, 2019

17:37 Support #10056 (Closed - End of life cycle): [SCP ID :##5046##] : Jompay - Unable to Add Unifi Bi...: Hi Hafiz,
Kindly attend below request.... Nurul Akmal
17:32 Support #10055 (Closed - End of life cycle): [SCP ID :##5045##] : Unable to Perform Jompay Mainte...: Hi Hafiz,
Kindly attend below request.... Nurul Akmal

July 20, 2019

07:50 Support #10052 (Closed - End of life cycle): [SCP ID :##5044##] : BIB - Unable to perform Bill Pa...: Hi,
Kindly attend below request:
Please help to check on unsuccesful bill payment performed at CMS instance after... Zahir Abd Latif
07:46 Support #10051 (Closed - End of life cycle): SCP ID :##5043##] : CMS Rentas Transaction not refle...: Hi,
Kindly attend below request:
Trade Operation CMS account performed RENTAS transaction date 18/07/2019 (after ... Zahir Abd Latif

July 19, 2019

12:21 Support #10048: [SCP ID :##5041##] : Failed to Process IBG OFI During Windows 1: Hi Kah Yan,
Kindly assist.
Thanks. Zahir Abd Latif
12:13 Support #10048 (Closed - End of life cycle): [SCP ID :##5041##] : Failed to Process IBG OFI Durin...: Hi,
Kindly attend below request.
Please help to investigate on why OFI file during Windows 1 is rejected at Payne... Zahir Abd Latif

July 18, 2019

16:58 Support #10047 (Closed - End of life cycle): [SCP ID :##5040##] : Unable to Login to KFHOnline - ...: Hi,
Kindly attend below request.
Customer unable to access her KFH Online access. Error as appeared as “You Have ... Zahir Abd Latif
09:11 Support #10046 (Closed - End of life cycle): [SCP ID :##5039##] : IB Services ID: Hi,
Kindly attend below request.
Can individual id (system admin, etc) can be used to restart IB services bv, ibg... Zahir Abd Latif

July 17, 2019

15:11 Support #10045 (Closed - End of life cycle): [SCP ID :##5038##] : Deskmate Update : End of employ...: Hi,
Kindly attend below request.
Kindly update the deskmate staff directory as follows:
1) remove the listed s... Zahir Abd Latif
10:38 Support #10044 (Closed - End of life cycle): [SCP ID :##5037##] : Failed to Generate EPF Report: Hi,
Kindly attend below request:
Currenntly we have issue to generate EPF report in BVMC. Whenever there is EPF t... Zahir Abd Latif
09:59 Support #9982 (Closed - End of life cycle): [SCP ID :##5011##] : Email : FTT Error Exception: Issue closed in SCP. Zahir Abd Latif
09:58 Support #10038 (Closed - End of life cycle): [SCP ID :##5033##] : CMS Action and Transaction Status: Issue closed in SCP. Zahir Abd Latif
09:57 Support #9988 (Closed - End of life cycle): [SCP ID :##5014##] : Error "MAXIMUM MEPS IBG TRANSFER...: Issue closed in SCP. Zahir Abd Latif
09:56 Support #9953 (Closed - End of life cycle): SCP ID :##4985##] : CMS | JOMPAY Transaction Change S...: Issue closed in SCP. Zahir Abd Latif
09:50 Support #9996 (Closed - End of life cycle): [SCP ID :##4920##] : Deskmate Update : New Hire Update: Issue closed in SCP. Zahir Abd Latif
09:50 Support #10037 (Closed - End of life cycle): [SCP ID :##5032##] : Deskmate Update : Messages from...: Done.
Issue closed in SCP. Zahir Abd Latif
09:49 Support #10032 (Closed - End of life cycle): [SCP ID:##5029##] : Deskmate Update : Deskmate: Issue closed in SCP. Zahir Abd Latif
09:49 Support #10026 (Closed - End of life cycle): [SCP ID:##5027##] : Deskmate Update : Risk Managemen...: Issue closed in SCP. Zahir Abd Latif
09:49 Support #10021 (Closed - End of life cycle): [SCP ID :##5026##] : Deskmate Update : End of emplo...: Issue closed in SCP. Zahir Abd Latif
09:49 Support #10020 (Closed - End of life cycle): [SCP ID :##5025##] : Deskmate Update : Contact Centr...: Issue closed in SCP. Zahir Abd Latif
09:48 Support #10001 (Closed - End of life cycle): [SCP ID :##5021##] : FPX Landing Page (CIB) Not MBO: Issue closed in SCP. Zahir Abd Latif
09:47 Support #9993 (Closed - End of life cycle): [SCP ID :##5018##] : UNABLE TO ACTIVATE FOR CUSTOMER ...: Issue closed in SCP. Zahir Abd Latif
09:47 Support #9983 (Closed - End of life cycle): [SCP ID :##5012##] : CIB SI Consumer Execution Proces...: Issue closed in SCP. Zahir Abd Latif
09:42 Support #9980 (Closed - End of life cycle): SCP ID :##5009##] : Unable To Register KFH Online Int...: Issue closed in SCP. Zahir Abd Latif
09:41 Support #9979 (Closed - End of life cycle): SCP ID :##5008##] : KFH Online Unable to Reset Password: Issue closed in SCP. Zahir Abd Latif

July 16, 2019

10:30 Support #9980 (Pending Customer Feedback): SCP ID :##5009##] : Unable To Register KFH Online Inte...: Hafiz, Jul 4, 2019 04:45 PM:-... Zahir Abd Latif

July 15, 2019

16:29 Support #10043 (Closed - End of life cycle): [SCP ID :##5036##] : NO TRANSACTION CAPTURED IN BVMC...: Hi,
Kindly attend below request:
ON 28/6/2019, EPAY HIGHLIGHTED THAT THERE IS 1 EXTRA TRANSACTION CAPTURED AMOUNT... Zahir Abd Latif
16:15 Change #9898 (Closed - End of life cycle): SCP ID :##4941##] : Beneficiary Country field as manda...: Zahir Abd Latif
16:12 Change #9898 (User Acceptance Test): SCP ID :##4941##] : Beneficiary Country field as mandatory: Migrated to production on 03/07/2019. Lizahwati Basirun
16:10 Support #10020 (Pending Customer Feedback): [SCP ID :##5025##] : Deskmate Update : Contact Centre...: Done. Pending customer to verify. Lizahwati Basirun
16:09 Support #10021 (Pending Customer Feedback): [SCP ID :##5026##] : Deskmate Update : End of employ...: Done. Pending customer to verify. Lizahwati Basirun
16:09 Support #10026 (Pending Customer Feedback): [SCP ID:##5027##] : Deskmate Update : Risk Management...: Done. Pending customer to verify. Lizahwati Basirun
16:08 Support #10032 (Pending Customer Feedback): [SCP ID:##5029##] : Deskmate Update : Deskmate: Done. Pending user to verify. Lizahwati Basirun

July 12, 2019

16:47 Support #10038 (Pending Customer Feedback): [SCP ID :##5033##] : CMS Action and Transaction Status: Provide list of Action Code and Transaction Status to Shikin Yap Kah Yan
16:46 Support #10001 (Pending Customer Feedback): [SCP ID :##5021##] : FPX Landing Page (CIB) Not MBO: Patches provided at //10.20.8.35/internet banking/20190704_5021_fpx_mobile_view
Deployed to Production at 06/07/2019... Yap Kah Yan
13:00 Support #10038 (Closed - End of life cycle): [SCP ID :##5033##] : CMS Action and Transaction Status: Hi,
Kindly attend below request:
Please confirm below action and transaction status if we were to update in datab... Zahir Abd Latif

July 11, 2019

17:34 Support #10037 (Closed - End of life cycle): [SCP ID :##5032##] : Deskmate Update : Messages from...: Hi,
Kindly attend below request:
Kindly create 2019 Tab in the Messages from The CEO in the deskmate and please u... Zahir Abd Latif

July 10, 2019

10:09 Support #10032 (Closed - End of life cycle): [SCP ID:##5029##] : Deskmate Update : Deskmate: Hi,
Kindly attend below request:
Kindly remove KFH Senior ICM campaign from the deskmate banner:
!https://sup... Zahir Abd Latif

July 09, 2019

15:43 Support #10026 (Closed - End of life cycle): [SCP ID:##5027##] : Deskmate Update : Risk Managemen...: Hi,
Kindly attend below request:
Kindly update Risk staff directory ass follows:
Current:
!https://suppor... Zahir Abd Latif

July 08, 2019

10:13 Support #10021 (Closed - End of life cycle): [SCP ID :##5026##] : Deskmate Update : End of emplo...: Hi Lizahwati,
Kindly attend below request.... Nurul Akmal
09:59 Support #10020 (Closed - End of life cycle): [SCP ID :##5025##] : Deskmate Update : Contact Centr...: Hi Lizahwati,
Kindly attend below request.... Nurul Akmal

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