Activity
From July 16, 2019 to August 14, 2019
August 14, 2019
- 12:14 Support #10052 (Closed - End of life cycle): [SCP ID :##5044##] : BIB - Unable to perform Bill Pa...
- Issue closed in SCP.
August 07, 2019
- 16:21 Support #10096 (Closed - End of life cycle): [SCP ID :##5066##] : FPX Transaction Unsuccessful
- Hi,
Kindly attend below request:
Customer performed FPX transaction amounting RM1,492.00 dated 07/08/2019 transa...
August 05, 2019
- 16:34 Support #10084 (Closed - End of life cycle): [SCP ID :##5061##] : unable to increase limit up to...
- Hi,
Kindly attend below request:
Details of customers are as follows:
UserId : 61647
Date & Time: 3...
August 02, 2019
- 14:23 Support #10083 (Closed - End of life cycle): [SCP ID :##5060##] : Geolocation Fraud Detection
- Hi,
Kindly attend below request:
Prior UIUX,MSL and error code mapping impelmentation, Penril has raised the conc...
August 01, 2019
- 14:40 Support #10081 (Closed - End of life cycle): [SCP ID :##5058##] : Registered RENTAS,IBG & JOMPAY ...
- Hi,
Kindly attend below request:
Customer EMRAIL SDN. BHD. performed registered RENTAS,IBG & JOMPAY amounting RM3...
July 31, 2019
- 13:49 Support #10076 (Closed - End of life cycle): [SCP ID :##5055##] : OUT OF MEMORY issue
- Hi,
Kindly attend below request.
Kindly assist to find the rootcause why the server keep having OUT OF MEMORY iss... - 10:44 Support #10075 (Work Completed-End life cycle): [SCP ID :##5054##] : Deskmate Update : End of emp...
- Hi Lizahwati,
Kindly attend below request....
July 26, 2019
- 11:39 Support #10045 (Closed - End of life cycle): [SCP ID :##5038##] : Deskmate Update : End of employ...
- 11:38 Support #10066 (Closed - End of life cycle): [SCP ID :##5049##] : Deskmate Update : Staff movement
- 10:32 Support #10045 (Pending Customer Feedback): [SCP ID :##5038##] : Deskmate Update : End of employm...
- Updated, removed staff from list
- 10:29 Support #9978 (Pending Customer Feedback): [SCP ID :##5007##] : unable to open new Gold Account-i...
- updated July 18, 2019
Log file not generated for the reported date. User to retest. If issue still persist, will nee... - 10:21 Support #10046 (Pending Customer Feedback): [SCP ID :##5039##] : IB Services ID
- Advised not to use individual id to start / restart services as there is a possibility of not able to access / startu...
- 10:13 Support #10061 (Pending Customer Feedback): [SCP ID :##5047##] : CMS FPX Issue
- Root Cause: error code 99 (Pending) not send, therefore used default error 1L.
Patches include:
1. To send 99 (Pe...
July 25, 2019
- 15:09 Support #10066 (Pending Customer Feedback): [SCP ID :##5049##] : Deskmate Update : Staff movement
- 14:34 Support #10066 (Closed - End of life cycle): [SCP ID :##5049##] : Deskmate Update : Staff movement
- Hi,
Kindly attend below request.
Kindly move the staff from their current position to their new position as follo...
July 23, 2019
- 14:02 Support #10048 (Development / Work In Progress): [SCP ID :##5041##] : Failed to Process IBG OFI D...
- Root Cause: special character not transaction correctly when inserting into database. power of 1 was translated into ...
- 13:59 Support #10052 (Pending Customer Feedback): [SCP ID :##5044##] : BIB - Unable to perform Bill Pay...
- Root Cause: Missing patch ePay TLS 1.2 during previous migrations (Jan 2018)
Solution: Deployed ePay TLS 1.2 into pr... - 10:53 Support #10061 (Closed - End of life cycle): [SCP ID :##5047##] : CMS FPX Issue
- Hi,
Kindly attend below request:
Please help to check reported issue whereby FPX transaction initiated at CMS hav...
July 22, 2019
- 17:37 Support #10056 (Closed - End of life cycle): [SCP ID :##5046##] : Jompay - Unable to Add Unifi Bi...
- Hi Hafiz,
Kindly attend below request.... - 17:32 Support #10055 (Closed - End of life cycle): [SCP ID :##5045##] : Unable to Perform Jompay Mainte...
- Hi Hafiz,
Kindly attend below request....
July 20, 2019
- 07:50 Support #10052 (Closed - End of life cycle): [SCP ID :##5044##] : BIB - Unable to perform Bill Pa...
- Hi,
Kindly attend below request:
Please help to check on unsuccesful bill payment performed at CMS instance after... - 07:46 Support #10051 (Closed - End of life cycle): SCP ID :##5043##] : CMS Rentas Transaction not refle...
- Hi,
Kindly attend below request:
Trade Operation CMS account performed RENTAS transaction date 18/07/2019 (after ...
July 19, 2019
- 12:21 Support #10048: [SCP ID :##5041##] : Failed to Process IBG OFI During Windows 1
- Hi Kah Yan,
Kindly assist.
Thanks. - 12:13 Support #10048 (Closed - End of life cycle): [SCP ID :##5041##] : Failed to Process IBG OFI Durin...
- Hi,
Kindly attend below request.
Please help to investigate on why OFI file during Windows 1 is rejected at Payne...
July 18, 2019
- 16:58 Support #10047 (Closed - End of life cycle): [SCP ID :##5040##] : Unable to Login to KFHOnline - ...
- Hi,
Kindly attend below request.
Customer unable to access her KFH Online access. Error as appeared as “You Have ... - 09:11 Support #10046 (Closed - End of life cycle): [SCP ID :##5039##] : IB Services ID
- Hi,
Kindly attend below request.
Can individual id (system admin, etc) can be used to restart IB services bv, ibg...
July 17, 2019
- 15:11 Support #10045 (Closed - End of life cycle): [SCP ID :##5038##] : Deskmate Update : End of employ...
- Hi,
Kindly attend below request.
Kindly update the deskmate staff directory as follows:
1) remove the listed s... - 10:38 Support #10044 (Closed - End of life cycle): [SCP ID :##5037##] : Failed to Generate EPF Report
- Hi,
Kindly attend below request:
Currenntly we have issue to generate EPF report in BVMC. Whenever there is EPF t... - 09:59 Support #9982 (Closed - End of life cycle): [SCP ID :##5011##] : Email : FTT Error Exception
- Issue closed in SCP.
- 09:58 Support #10038 (Closed - End of life cycle): [SCP ID :##5033##] : CMS Action and Transaction Status
- Issue closed in SCP.
- 09:57 Support #9988 (Closed - End of life cycle): [SCP ID :##5014##] : Error "MAXIMUM MEPS IBG TRANSFER...
- Issue closed in SCP.
- 09:56 Support #9953 (Closed - End of life cycle): SCP ID :##4985##] : CMS | JOMPAY Transaction Change S...
- Issue closed in SCP.
- 09:50 Support #9996 (Closed - End of life cycle): [SCP ID :##4920##] : Deskmate Update : New Hire Update
- Issue closed in SCP.
- 09:50 Support #10037 (Closed - End of life cycle): [SCP ID :##5032##] : Deskmate Update : Messages from...
- Done.
Issue closed in SCP. - 09:49 Support #10032 (Closed - End of life cycle): [SCP ID:##5029##] : Deskmate Update : Deskmate
- Issue closed in SCP.
- 09:49 Support #10026 (Closed - End of life cycle): [SCP ID:##5027##] : Deskmate Update : Risk Managemen...
- Issue closed in SCP.
- 09:49 Support #10021 (Closed - End of life cycle): [SCP ID :##5026##] : Deskmate Update : End of emplo...
- Issue closed in SCP.
- 09:49 Support #10020 (Closed - End of life cycle): [SCP ID :##5025##] : Deskmate Update : Contact Centr...
- Issue closed in SCP.
- 09:48 Support #10001 (Closed - End of life cycle): [SCP ID :##5021##] : FPX Landing Page (CIB) Not MBO
- Issue closed in SCP.
- 09:47 Support #9993 (Closed - End of life cycle): [SCP ID :##5018##] : UNABLE TO ACTIVATE FOR CUSTOMER ...
- Issue closed in SCP.
- 09:47 Support #9983 (Closed - End of life cycle): [SCP ID :##5012##] : CIB SI Consumer Execution Proces...
- Issue closed in SCP.
- 09:42 Support #9980 (Closed - End of life cycle): SCP ID :##5009##] : Unable To Register KFH Online Int...
- Issue closed in SCP.
- 09:41 Support #9979 (Closed - End of life cycle): SCP ID :##5008##] : KFH Online Unable to Reset Password
- Issue closed in SCP.
July 16, 2019
- 10:30 Support #9980 (Pending Customer Feedback): SCP ID :##5009##] : Unable To Register KFH Online Inte...
- Hafiz, Jul 4, 2019 04:45 PM:-...
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