Activity

From January 19, 2020 to February 17, 2020

February 17, 2020

09:38 Support #10544: [SCP ID :##5210##] : Weblogic DR - telnet issue
Dear CF,
Kindly assist to update the current status or any finding/progress on this issue.
Thanks. Zahir Abd Latif

February 14, 2020

12:13 Support #10641 (Closed - End of life cycle): [SCP ID :##5255##] : KFH Online Unsuccessful DuitNow...
Hi,
Kindly attend below request:
Customer’s account has been debited for an unsuccessful DuitNow transaction.
... Zahir Abd Latif

February 13, 2020

16:22 Support #10640 (Closed - End of life cycle): [SCP ID :##5253##] : Payment Clearing Account ** GL ...
Hi,
Kindly attend below request:
Kindly assist to investigate issue where customer online banking transaction amo... Zahir Abd Latif

February 12, 2020

10:34 Support #10636 (Closed - End of life cycle): [SCP ID :##5251##] : Amend content in Client Generat...
Hi,
Kindly attend below request.
We would like to amend Contact Center Operation Hour in Client Generated Letter ... Zahir Abd Latif
10:29 Support #10607 (Pending Customer Feedback): [SCP ID :##5236##] : RFI - Window 4 Missing Report
Hafiz, Feb 3, 2020 05:51 PM:-
We update RCA report. Zahir Abd Latif

February 11, 2020

10:39 Support #10632 (Closed - End of life cycle): [SCP ID :##5249##] : CSM | Unsuccessful Bulk Payment...
Hi,
Kindly attend below request:
Customer has executed the bulk payment transaction via CMS for salary payment.
... Zahir Abd Latif

February 07, 2020

17:08 Support #10627 (Closed - End of life cycle): [SCP ID :##5246##] : Deskmate Update : End of employ...
Hi,
Kindly attend below request:
Kindly update KFH staff directory in the deskmate as follows:
1) End of emplo... Zahir Abd Latif
15:54 Support #10575 (Closed - End of life cycle): [SCP ID :##5225##] : Unable to Approve IBG Transaction
Issue closed in SCP. Zahir Abd Latif
15:54 Support #10594 (Closed - End of life cycle): [SCP ID :##5233##] : Unable to register KFH Online
Issue closed in SCP. Zahir Abd Latif
11:31 Support #10626 (Closed - End of life cycle): [SCP ID :##5245##] : CMS - Unable to login
Hi,
Kindly attend below request.
Customer unable to login due to secure pass no. has been blocked.

But af... Zahir Abd Latif

February 06, 2020

15:11 Support #10625 (Closed - End of life cycle): [SCP ID :##5244##] : CMS Auto Logout | LAURELCAP SDN...
Hi,
Kindly attend below request:
Received complaint from customer for Cash Management Solution.

The CMS a... Zahir Abd Latif

February 04, 2020

11:51 Support #10621 (Closed - End of life cycle): [SCP ID :##5242##] : IBG Transaction Status - Amount...
Hi,
Kindly attend below request.
Customer called to Contact Centre to enquire on the status of IBG transaction ... Zahir Abd Latif
09:55 Support #10555 (Closed - End of life cycle): [SCP ID :##5218##] : KFHOnline - 3 of 4 instance error
Chee Ping, Dec 27, 2019 11:33 AM:-... Zahir Abd Latif

February 03, 2020

11:47 Support #10546 (Pending Customer Feedback): [SCP ID :##5212##] : CMS - Duplicate Transaction at V...
Hafiz, Jan 31, 2020 11:45 AM:-
Investigation result
1. No error found at log file for jompay transaction
2.... Zahir Abd Latif
11:33 Support #10518 (Closed - End of life cycle): [SCP ID :##5203##] : BulkPayment Engine Failed
Issue closed in SCP. Zahir Abd Latif
11:32 Support #10462 (Closed - End of life cycle): [SCP ID :##5184##] : IBG Credit Card Payment Not Suc...
Issue closed in SCP. Zahir Abd Latif
11:31 Support #10464 (Closed - End of life cycle): [SCP ID :##5186##] : Missing record in ePay recon fi...
Issue closed in SCP. Zahir Abd Latif
11:30 Support #10567 (Closed - End of life cycle): [SCP ID :##5221##] : Deskmate Update : New Hire Update
Issue closed in SCP. Zahir Abd Latif
11:30 Support #10554 (Closed - End of life cycle): [SCP ID :##5217##] : Deskmate Update : End of employ...
Issue closed in SCP. Zahir Abd Latif
11:29 Support #10562 (Closed - End of life cycle): [SCP ID :##5220##] : Deskmate: Pay Day 2020 Calendar
Issue closed in SCP. Zahir Abd Latif
11:27 Support #10575 (Pending Customer Feedback): [SCP ID :##5225##] : Unable to Approve IBG Transaction
Kah Yan, Jan 10, 2020 06:12 PM:-
Since the transaction is unsuccessful, please advise customer to redo the transac... Zahir Abd Latif
11:25 Support #10581 (Closed - End of life cycle): [SCP ID :##5226##] : Deskmate Update : Unit BCP Team...
Issue closed in SCP. Zahir Abd Latif
11:12 Support #10586 (Closed - End of life cycle): [SCP ID :##5229##] : Error transaksi | KFH Online Go...
Kar Chun, Jan 17, 2020 06:52 PM:-
We require the version of the browser used, and the steps to reproduce this issu... Zahir Abd Latif
10:53 Bug #10568 (Closed - End of life cycle): [SCP ID :##5223##] : IBG W1 Rejected - Invalid Record Size
Sufian, Jan 20, 2020 05:00 PM:-
The issue is already rectified.
It was caused by special character in customer ... Zahir Abd Latif
10:43 Support #10593 (Closed - End of life cycle): 5231 - Deskmate Update : End of employment
Issue closed in SCP. Zahir Abd Latif
10:38 Support #10594 (Pending Customer Feedback): [SCP ID :##5233##] : Unable to register KFH Online
Hafiz, Jan 20, 2020 06:28 PM:-... Zahir Abd Latif
10:13 Support #10618 (Closed - End of life cycle): [SCP ID :##5241##] : Deskmate Update : Branch Directory
Issue closed in SCP. Zahir Abd Latif

January 31, 2020

18:49 Support #10618 (Pending Customer Feedback): [SCP ID :##5241##] : Deskmate Update : Branch Directory
Nurul Akmal
17:02 Support #10618 (Closed - End of life cycle): [SCP ID :##5241##] : Deskmate Update : Branch Directory
To remove Tanjung Manis Branch from the Deskmate directory.
 Nurul Akmal

January 30, 2020

10:27 Migration #10238 (Work Completed-End life cycle): SCP#5047- CMS FPX Issue - Error Code 1H - Consu...
Anonymous
10:26 Support #10544 (Investigation): [SCP ID :##5210##] : Weblogic DR - telnet issue
Anonymous

January 24, 2020

12:30 Support #10607 (Closed - End of life cycle): [SCP ID :##5236##] : RFI - Window 4 Missing Report
Hi Hafiz,
Kindly attend below request.... Nurul Akmal

January 20, 2020

17:30 Support #10567 (Pending Customer Feedback): [SCP ID :##5221##] : Deskmate Update : New Hire Update
Done update. Pending user to review. Lizahwati Basirun
16:15 Support #10594 (Closed - End of life cycle): [SCP ID :##5233##] : Unable to register KFH Online
Hi Hafiz,
Kindly attend below request.
Customer called today complained they still unable to register KFH Online ... Nurul Akmal
11:57 Support #10593 (Closed - End of life cycle): 5231 - Deskmate Update : End of employment
Hi Lizahwati,
Kindly remove the following staff from the staff directory:
Staff Id Name ... Nurul Akmal
 

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