Activity - Agrobank Support - Penril Support System

Activity

From January 11, 2024 to February 09, 2024

February 09, 2024

14:57 Support #13893 (User Acceptance Test): [SCP ID :##6947##] : NAD registration - wrong info at agro...: Finding:
After investigate the message mapping, program sent the secondary value instead of NAD ID value.
Need to ... Siti Balqis Othman
11:42 Support #13893 (Development / Work In Progress): [SCP ID :##6947##] : NAD registration - wrong in...: Siti Balqis Othman
11:35 Support #13893 (User Acceptance Test): [SCP ID :##6947##] : NAD registration - wrong info at agro...: Hi,
Kindly attend below request:-
Need your help to check below issue.
Perform duitnow registration for Mobile N... Zahir Abd Latif

February 06, 2024

12:20 Support #13868 (User Acceptance Test): [SCP ID :##6939##] : RTP - browser geolocation: Finding:
The raw value of the latitude and longitude that retrieve from the browser geolocation has made the geoloca... Siti Balqis Othman

February 05, 2024

16:21 Support #13868 (Development / Work In Progress): [SCP ID :##6939##] : RTP - browser geolocation: Siti Balqis Othman
16:11 Support #13868 (User Acceptance Test): [SCP ID :##6939##] : RTP - browser geolocation: Hi,
Kindly attend below request:-
As communicated before there is an issue we encountered during RPP Phase 2 test... Zahir Abd Latif

January 29, 2024

09:52 Support #13845 (Work Completed-End life cycle): [SCP ID :##6926##] : AGRONET - UNABLE TO PERFORM ...: Migrated to PROD on 27/01/2024.
Kindly, help to close the ticket Siti Balqis Othman
09:51 Support #13828 (Work Completed-End life cycle): [SCP ID :##6916##] : Post Migration - DC at IB: Migrated to PROD on 27/01/2024.
Kindly, help to close the ticket Siti Balqis Othman

January 22, 2024

15:57 Support #13846: [SCP ID :##6927##] : Propose solution based on FPX Survey Response: Deliver the API and TSD doc to Bank on 22/01/2024 Siti Balqis Othman

January 19, 2024

17:23 Support #13846 (Development / Work In Progress): [SCP ID :##6927##] : Propose solution based on F...: Siti Balqis Othman
17:14 Support #13846 (Work Completed-End life cycle): [SCP ID :##6927##] : Propose solution based on FP...: Hi,
Kindly attend below request:-
Customer does not receive notification. It is suspected due to FCM Token does n... Zahir Abd Latif
11:25 Support #13845 (User Acceptance Test): [SCP ID :##6926##] : AGRONET - UNABLE TO PERFORM FORGOT MY...: As per advice by the silverlakes team, changes the number of records to 15 when trigger the account summary by CIF se... Siti Balqis Othman
09:58 Support #13845 (Development / Work In Progress): [SCP ID :##6926##] : AGRONET - UNABLE TO PERFORM...: Siti Balqis Othman
09:47 Support #13845 (Work Completed-End life cycle): [SCP ID :##6926##] : AGRONET - UNABLE TO PERFORM ...: Hi,
Kindly attend below request:-
please find below response from silverlake related to this issue for your furth... Zahir Abd Latif

January 18, 2024

09:28 Support #12932 (Work Completed-End life cycle): [SCP ID :##6248##] : <MY0654593> SESSION EX...: No reported issue from this user so far. Siti Balqis Othman

January 17, 2024

16:10 Support #12403 (Work Completed-End life cycle): [SCP ID :##6004##] : FAILURE TO MAKE FPX PAYMENT ...: Help to close this ticket Siti Balqis Othman
16:09 Support #12403 (Development / Work In Progress): [SCP ID :##6004##] : FAILURE TO MAKE FPX PAYMENT...: This user has success perform FPX transaction on 24/11/2023 based on IBAM transaction history.
Siti Balqis Othman
16:03 Support #13032: [SCP ID :##6290##] : INVALID USERNAME OR PIN (AGRONETBIZ) : KL AUTO MOTOR SERVICE...: Help to close Siti Balqis Othman
16:03 Support #13032 (Work Completed-End life cycle): [SCP ID :##6290##] : INVALID USERNAME OR PIN (AGR...: Success perform FPX transaction on 24/11/2023 based on IBAM transaction history. Siti Balqis Othman
16:00 Support #13024 (Work Completed-End life cycle): [SCP ID :##6286##] : SESSION EXPIRED AFTER REQUES...: This customer has success perform Duitnow on 11/1/2024 based on IBAM transaction history. Siti Balqis Othman
15:52 Support #11253 (Work Completed-End life cycle): [SCP ID :##5548##] : PETRONAS - system unavailable: Check with Bank staff on the one of reported user login activity.
Based on login activity, user petrolnasional04 has... Siti Balqis Othman
15:48 Support #11253 (Development / Work In Progress): [SCP ID :##5548##] : PETRONAS - system unavailable: Siti Balqis Othman
15:44 Support #10552 (Work Completed-End life cycle): [SCP ID :##5216##] : UNABLE TO LOGIN INITIATOR : ...: Check with Ilah on 17/01/2024 on the login activity.
This customer has success perform login.
Help to close this ... Siti Balqis Othman
15:41 Support #10552 (Development / Work In Progress): [SCP ID :##5216##] : UNABLE TO LOGIN INITIATOR :...: Siti Balqis Othman
14:52 Support #13574 (Work Completed-End life cycle): [SCP ID :##6735##] : FPX Transaction Failed: Migrated to production under migration ID 209 on 04.08.2023. Siti Balqis Othman
14:32 Support #13535 (Work Completed-End life cycle): [SCP ID :##6696##] : Too many FPX transactions re...: Reported issue:
Based on paynet report, there were too many 1D errors being sent to Paynet.
Finding:
Issue due t... Siti Balqis Othman
14:26 Support #13611 (Work Completed-End life cycle): [SCP ID :##6768##] : unbind device at CPMS hit er...: Migrated together with CUA Native Library under Migration ID 212
Can close the ticket Siti Balqis Othman
12:25 Support #12827 (Work Completed-End life cycle): [SCP ID :##6163##] : Not Received TAC for FPX: Can close this ticket. Siti Balqis Othman
12:24 Support #12827 (Development / Work In Progress): [SCP ID :##6163##] : Not Received TAC for FPX: Siti Balqis Othman
12:24 Support #13328 (Work Completed-End life cycle): [SCP ID :##6523##] : no annual fee deduction on a...: The assessment to manual execute the annual fee to those affected company has been completed early last year.
Siti Balqis Othman
12:18 Support #13638 (Work Completed-End life cycle): [SCP ID :##6778##] : Change OS Version at AGRONet...: Migrated on 05/09/2024. Kindly, help to close the ticket Siti Balqis Othman
12:12 Support #13657 (Work Completed-End life cycle): [SCP ID :##6792##] : AGRONET BIZ : SESSION EXPIRE...: Using same patch as request ID 6790_BIB - Duplicate account number & session expired.
Migrated to PROD on 10/01/2024... Siti Balqis Othman
12:11 Support #13657 (Development / Work In Progress): [SCP ID :##6792##] : AGRONET BIZ : SESSION EXPIR...: Siti Balqis Othman
12:10 Support #13657 (Code Review): [SCP ID :##6792##] : AGRONET BIZ : SESSION EXPIRED [ FF BAKTI ENTER...: Siti Balqis Othman
12:02 Support #13813 (User Acceptance Test): [SCP ID :##6908##] : AGRONETBIZ:PAY LATER STATUS :WHA AGR...: Bank inform, they already success tested the SI transaction for
1) CASA to CASA
2) CASA to Loan Siti Balqis Othman

January 16, 2024

10:41 Support #13782 (Pending Customer Feedback): [SCP ID :##6888##] : No field checking on company sta...: We able to put the (*) symbol at company status to make it as mandatory. We have concern on the user request to make ... Binti Johari Aishah Maisarah

January 12, 2024

17:12 Support #13828 (System Integration Test): [SCP ID :##6916##] : Post Migration - DC at IB: Item 1
Reported: IB display session expired if card maintenance hit timeout/ws002 from fuse. We suggest to display... Siti Balqis Othman
15:07 Support #13828 (Development / Work In Progress): [SCP ID :##6916##] : Post Migration - DC at IB: Siti Balqis Othman
14:55 Support #13828 (Work Completed-End life cycle): [SCP ID :##6916##] : Post Migration - DC at IB: Hi,
Kindly attend below request:-
We found below issue after DC at IB migration to production on 10/01/2024. plea... Zahir Abd Latif

January 11, 2024

10:32 Support #13659 (Work Completed-End life cycle): [SCP ID :##6793##] : FPX transaction error "This ...: Hi Zahir,
Migrated to production on 10/01/2024 under migration id 217.
Kindly, help to close this ticket. Siti Balqis Othman
10:31 Support #13659 (Development / Work In Progress): [SCP ID :##6793##] : FPX transaction error "This...: Siti Balqis Othman
10:31 Support #13659 (Code Review): [SCP ID :##6793##] : FPX transaction error "This FPX Transaction ID...: Siti Balqis Othman
10:30 Support #13655 (Work Completed-End life cycle): [SCP ID :##6790##] : BIB - Duplicate account numb...: Hi Zahir,
Please help to close this ticket, the patch has been migrated on 10/01/2024 under Migration ID 217 Siti Balqis Othman
10:29 Support #13655 (Development / Work In Progress): [SCP ID :##6790##] : BIB - Duplicate account num...: Siti Balqis Othman
10:29 Support #13655 (Code Review): [SCP ID :##6790##] : BIB - Duplicate account number & session expired: Siti Balqis Othman

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