B - Production Support » KFH Support

January 01, 2015

13:02 Support #5096 (Closed - End of life cycle): [SCP ID :##2524##] : unable to mount disk - KFHIB18

Issue: According to IT, not all filesystem/dir mounting after run the df-h command.
This is expected behaviour.
T... Ahmad Hazri

11:17 Support #5096 (Closed - End of life cycle): [SCP ID :##2524##] : unable to mount disk - KFHIB18

Unable to mount the labelled dir in /etc/fstab file... Ahmad Hazri

December 31, 2014

15:13 Support #4806 (Development / Work In Progress): [SCP ID :##2469##] : IBG OFI w1 process report ...

Dear Hafiz,
Refer from last customer email on Dec 24, 2014 11:32 AM :Re: [Request ID :##2469##] : IBG OFI w1 proce... Zahir Abd Latif

December 29, 2014

15:18 Support #5092 (Closed - End of life cycle): [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG...

Hi,
Kindly attend below request:... Zahir Abd Latif

11:52 Support #4675: [SCP ID :##2376##] : Pentest Issue.

Dear Kah Yan,
Any updates on this case?
Thanks. Zahir Abd Latif

10:19 Support #5091 (Closed - End of life cycle): [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay...

Hi,
Kindly attend below request:... Zahir Abd Latif

December 26, 2014

15:19 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...

error because of data not unique(more than 1)
- request pec12114.txt from iIT to further investigate Hafizudin MD

14:19 Support #5090 (Closed - End of life cycle): [SCP ID :##2517##] : BIB page error

Error message appeared when user tried to perform transactions. Please find attachment for details. Ahmad Hazri

12:41 Support #4307 (Development / Work In Progress): [SCP ID :##2170##] : IBG-OTC Trx Issue

fix patches for this issue is still not deploy into prod Hafizudin MD

12:25 Support #5089 (Closed - End of life cycle): [SCP ID :##2514##] : BVMC Labuan :Admin unable grant...

Hapiz
Kindly look into this issue... Ahmad Hazri

11:15 Support #5088 (Closed - End of life cycle): [SCP ID :##2516##] : Delete Holiday in Calendar table

Description :
Upon deletion 1 of the date in 2015 calendar table holiday,system automatically log out and prompte... Ahmad Hazri

11:08 Support #5087: [SCP ID :##2515##] : Payment mode 2 and 3

Payment Mode :-
01 = pay now
02 = pay later
03 = recurring payment
Payment Frequency :-
1 = Weekly
2 = ... Hafizudin MD

10:13 Support #5087 (Closed - End of life cycle): [SCP ID :##2515##] : Payment mode 2 and 3

The meaning of payment mode 2 and 3 in ib_si table. Kindly confirm if 2 = monthly and 3 = weekly
Ahmad Hazri

December 24, 2014

15:07 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...

Dear Hafiz/KFH Support Team,
There is no update on this case since December 12, 2014 in support portal and redmine... Zahir Abd Latif

14:57 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...

Dear Hafiz/KFH Support Team,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif

14:19 Support #5032: [SCP ID :##2495##] : Successful Rentas Trxn Having Pending Approval status

Dear Hafiz,
Kindly assist to update the current status in Redmine.
Please help to follow up to see whether we can... Zahir Abd Latif

December 23, 2014

12:44 Change #4526 (Closed - End of life cycle): [SCP ID :##2314##] : IBG originanting transaction

SOW and CR Quotation under IBSCR067_IBG Limit for ATM & Change Service ID has been send to KFH on Aug 22, 2014 and qu... Norhaidah Md Dasuki

11:28 Support #4711 (Closed - End of life cycle): [SCP ID :##2366##] : Request latest source code for B...

Zahir Abd Latif

10:14 Support #4287 (Closed - End of life cycle): [SCPID :##2152##] : Session Expired Issues

Zahir Abd Latif

10:12 Support #4419 (Closed - End of life cycle): [SCP ID :##2268##] : CIB rejected by MyClear due to 3...

Zahir Abd Latif

09:02 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

Hi Zahir,
We are still pending for the schema of DR database for verification.
Currently there is no report of th... Yap Kah Yan

December 22, 2014

18:27 Bug #1636: Prod Issue log: Missing Trx in BVMC Rpt - 27.8.12

refer Task #4312 for any update Norhaidah Md Dasuki

18:27 Task #1230 (Work Completed-End life cycle): SI Month End Recurring

refer Task #4312 for any update Norhaidah Md Dasuki

18:26 Bug #1631 (Work Completed-End life cycle): Corus SI ExeReport unavailable HD00012949

refer Task #4312 for any update Norhaidah Md Dasuki

18:25 Bug #1635 (Work Completed-End life cycle): Prod Issue: CMS Log HD00013073 - CIB SI Scheduler for ...

Norhaidah Md Dasuki

18:25 Bug #1635 (Closed - End of life cycle): Prod Issue: CMS Log HD00013073 - CIB SI Scheduler for 27....

refer Task #4312 for any update. Norhaidah Md Dasuki

18:22 Support #1588 (Closed - End of life cycle): HD00013138 - 2 failed epay trx sent to epay after 2 w...

This issue will closed due no feedback from user. Will create new ID if the problem reported. Norhaidah Md Dasuki

18:15 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14

Hi Haida, please check this case. Why Hafiz not working on it? Need to clarify and close this case. Please update sta... Zahir Abd Latif

18:12 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

Hi Kah Yan,
Please update this status by tomorrow morning. If not, I assumed this case is closed and will close this... Zahir Abd Latif

18:11 Change #4526: [SCP ID :##2314##] : IBG originanting transaction

Hi Haida,
This is more than 5 months old. Please check the current status. If not feedback, I will go ahead to close... Zahir Abd Latif

17:08 Support #4675: [SCP ID :##2376##] : Pentest Issue.

Dear Kah Yan,
Please assist regarding this issue.
Refer email : [Request ID :##2376##] : Pentest Issue
Thanks. Zahir Abd Latif

16:59 Support #5033 (Closed - End of life cycle): [SCP ID :##2496##] : Unsuccessful Consumer SI Sched...

Refer email :Re: [Request ID :##2496##] : Unsuccessful Consumer SI Scheduler for 07/12/2014 Actions
Case closed. Zahir Abd Latif

16:30 Support #4955 (Closed - End of life cycle): [SCP ID :##2490##] : CIB SI Consumer Execution (26/...

Refer email :Re: [Request ID :##2490##] : CIB SI Consumer Execution (26/11/2014) Succesful with error status.
Case... Zahir Abd Latif

16:17 Support #4948 (Closed - End of life cycle): [SCP ID :##2483##] : BIB Report not available

Refer email : Re: [Request ID :##2483##] : BIB Report not available
No response from customer within 3 days, closed. Zahir Abd Latif

16:07 Support #4947 (Closed - End of life cycle): [SCP ID :##2482##] : CIB SI Consumer Execution Proce...

Refer email : Re: [Request ID :##2482##] : CIB SI Consumer Execution Process executed on 24/11/2014 10:50: Successful... Zahir Abd Latif

15:49 Support #4809 (Closed - End of life cycle): [SCP ID :##2472##] : Interbank GIRO Disaster Recove...

Refer email : Re: [Request ID :##2472##] : Interbank GIRO Disaster Recovery Live Run Retest Exercise 2014
Issue re... Zahir Abd Latif

15:41 Support #4806 (Closed - End of life cycle): [SCP ID :##2469##] : IBG OFI w1 process report not ...

Refer email :Re: [Request ID :##2469##] : IBG OFI w1 process report not generated and available at CORUS (ONG11112014... Zahir Abd Latif

11:08 Support #4553 (Closed - End of life cycle): [SCP ID :##2335##] : IBFT Transfer Report dated 08....

IBFT transfer report date 08/07/2014 & 10072014 generated successful.
Root course : database error - maximum open cu... Zahir Abd Latif

11:05 Support #4527 (Closed - End of life cycle): [SCP ID :##2315##] : BG Settlement Report - Window 2

No response from customer within 3 days, closed. Zahir Abd Latif

10:54 Support #4340 (Closed - End of life cycle): [SCP ID :##2207##] : Error in Maxis Mobile Reload Rep...

Issue resolve after generate manually.
Case closed. Zahir Abd Latif

09:38 Support #4146 (Closed - End of life cycle): [SCP ID : 2030] - KFH 17 Feb 2014-extra transactions

Zahir Abd Latif

December 19, 2014

18:05 Support #4169 (Closed - End of life cycle): [SCP ID :##2043##] : IBG Trx Rejected by MyClear due ...

Zahir Abd Latif

18:05 Support #4639 (Closed - End of life cycle): [SCP ID :##2363##] : Error regarding IBGCore issues ...

Based on our investigation, we suspect that the issue occurred is because of configuration setting . due error found... Zahir Abd Latif

17:33 Support #4556 (Closed - End of life cycle): [SCP ID :##2338##] : Unable Stop Cheque thru KFH Online

Zahir Abd Latif

16:35 Support #4603 (Work Completed-End life cycle): SCP : ##2350## : IBG Trx Failed & Account Debited

The Problem resolved after IT restart ESB to establish connection from Internet Banking to Phoenix Core Banking. Root... Zahir Abd Latif

16:25 Support #4395 (Work Completed-End life cycle): [SCP ID :##2250##] : Pentest result

Refer Email: Re: [Request ID :##2250##] : Pentest result
Case closed. Zahir Abd Latif

16:18 Support #4307 (Work Completed-End life cycle): [SCP ID :##2170##] : IBG-OTC Trx Issue

Zahir Abd Latif

15:52 Change #1637 (Closed - End of life cycle): SR : 1-27106301 : Broadvision security vulnerability (...

Closed since it is too old without update Tan Lee Yong

15:20 Bug #1629 (Work Completed-End life cycle): HD00012900 - Rentas File CMS not generated

Expired issue Tan Lee Yong

December 12, 2014

10:35 Support #5047 (Closed - End of life cycle): [SCP ID :##2508##] : Error Message RFI Reconcile W4...

Hi,
Kindly attend below request:... Zahir Abd Latif

December 10, 2014

11:02 Support #5040 (Closed - End of life cycle): [SCP ID :##2501##] : BVMC Problem Login

Solution:Restart DB
Case close Ahmad Hazri

11:01 Support #5041 (Closed - End of life cycle): [SCP ID :##2498##] : bv_framework0 at kfhib03 unable ...

Solution:Restart DB
Case closed. Ahmad Hazri

10:52 Support #5045 (Work Completed-End life cycle): [SCP ID :##2505##] : No email generation and repo...

Hi Hapiz
Kindly attend below request... Ahmad Hazri

December 09, 2014

16:02 Support #5041 (Closed - End of life cycle): [SCP ID :##2498##] : bv_framework0 at kfhib03 unable ...

Hi Hafiz
Kindly attend below case:... Ahmad Hazri

15:43 Support #5040 (Closed - End of life cycle): [SCP ID :##2501##] : BVMC Problem Login

Hapiz
Kindly attend below issue... Ahmad Hazri

December 08, 2014

09:37 Support #5033 (Closed - End of life cycle): [SCP ID :##2496##] : Unsuccessful Consumer SI Sched...

Hi Hapiz
kindly attend below request:... Ahmad Hazri

09:29 Support #5032 (Work Completed-End life cycle): [SCP ID :##2495##] : Successful Rentas Trxn Having...

Hi Hafiz
Kindly refer below reported case... Ahmad Hazri

December 04, 2014

10:24 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

May be need to check their DR DB on the table and sequence number setting Tan Lee Yong

December 03, 2014

17:25 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

Hi Mr Tan,
This issue happened when swing from DR env to PROD env. I am not sure how the IT team back up and resto... Yap Kah Yan

15:29 Support #4950 (Development / Work In Progress): [SCP ID :##2484##] : Cash Management Solutions ...

Tan Lee Yong

15:29 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

Hi Kah Yan, we need to know why the sequence number script was removed. Even if the sequence id is disabled, but OID ... Tan Lee Yong

15:17 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...

Root Cause:
Trigger for auto generate OID is missing from DB for BIB related tables.
List of tables containing th... Yap Kah Yan