Activity
From January 21, 2015 to February 19, 2015
February 18, 2015
- 12:01 Support #5191 (Pending Customer Feedback): [SCP ID :##2584##] : iPay transactions successful with...
- Patch was deployed with the wrong path.
Will scheduled a new deployment next week.
February 16, 2015
- 15:07 Support #5191 (Closed - End of life cycle): [SCP ID :##2584##] : iPay transactions successful wit...
- Hi,
Kindly attend below request:... - 13:16 Support #5161: [SCP ID :##2554##] : Repeated Prod Isse - CIB IBG transaction rejected due to 3rd ...
- From our investigation we found kfh_consumer at bv02 is not updated.
They a two classes for patches second id vali... - 12:26 Support #5190 (Closed - End of life cycle): [SCP ID :##2583##] : HD00015836 - IPAY unsuccessful b...
- Hi,
Kindly attend below request:... - 10:49 Support #5185: [SCP ID :##2577##] : i-Debit Card Missing Link.
- Dear sis Haida,
Any updates on this issue?
Kindly assist to update the current status in Redmine.
Thanks. - 10:30 Support #5104 (Closed - End of life cycle): [SCP ID :##2529##] : IBG Fail and BVMC report problem.
- Issue closed in SCP.
- 10:28 Support #5092 (Closed - End of life cycle): [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG...
- Issue closed in SCP.
- 10:27 Support #5091 (Closed - End of life cycle): [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay...
- Issue closed in SCP.
- 10:25 Support #5160 (Closed - End of life cycle): [SCP ID :##2553##] : IBG Scheduler not triggered.
- Issue closed in SCP.
Refer email: Re: [Request ID :##2553##] : IBG Scheduler not triggered.
February 13, 2015
- 16:37 Support #5118 (Work Completed-End life cycle): [SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZL...
- Issue closed in SCP. Refer #5156 & #5157 on the logger enhancement
- 16:32 Support #5116: [SCP ID :##2531##] : No email notification & job was not executed for RFI W5 cre...
- Hi Wei Kuan,
Any updated on the code review process. - 16:16 Support #5104 (Pending Customer Feedback): [SCP ID :##2529##] : IBG Fail and BVMC report problem.
- Updated by Lee Yong on the IBG Issue updated to IT
Root Cause: Cannot find any trace log file
Solutions: Our sug...
February 12, 2015
- 14:26 Support #4675 (Closed - End of life cycle): [SCP ID :##2376##] : Pentest Issue.
- Refer email : Re: [Request ID :##2376##] : Pentest Issue
Case closed. - 14:21 Support #5177: [SCP ID :##2570##] : IBG OFI W1 & W2 problem - URGENT.
- Dear Hafiz/Team,
Kindly assist to update the current status in Redmine.
Thanks.
February 11, 2015
- 17:58 Support #5186 (Closed - End of life cycle): [SCP ID :##2578##] : VAPT Findings for Year 2014 (Int...
- Hi,
Kindly attend below request:... - 14:06 Support #5185 (Work Completed-End life cycle): [SCP ID :##2577##] : i-Debit Card Missing Link.
- Hi,
Kindly attend below request:... - 11:34 Support #5165: [SCP ID :##2557##] : TAC problem 27/1/2015
- Dear Team,
Last email from Azraf (Jan 28, 2015 02:21 PM) :... - 11:15 Support #5104: [SCP ID :##2529##] : IBG Fail and BVMC report problem.
- Dear Team,
What the plan on this issue?
Any updates?
Thanks. - 10:35 Support #5184 (Closed - End of life cycle): [SCP ID :##2576##] : kfhib19 (HP Proliant DL160 G6) a...
- Hi,
Kindly attend below request:...
February 10, 2015
- 18:34 Support #5160: [SCP ID :##2553##] : IBG Scheduler not triggered.
- Findings: (29/1/2015) After assessing the IBG server for the scheduler issue,
we found out that the user ID that is ... - 18:20 Support #5092: [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG Failure to credit.
- Update by Lee Yong on IBG Issue to KFH on 6/2/2015
Root cause :
Corus cannot retrieve profile from esb/phoenix
R... - 16:09 Support #5119 (Work Completed-End life cycle): [SCP ID :##2534##] : Bill & Prepaid Trx on 3 Jan 2...
- Closed in Support Plus.
- 16:06 Support #5109: [SCP ID :##2530##] : iPay - 5/1/2015.
- Logger Enhancement #5156 and #5157
- 15:51 Support #5091 (Pending Customer Feedback): [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay ...
- Email to IT on the last discussion with the team on the issue:-
Based on last meeting between Penril and IT team... - 15:10 Support #4950 (Closed - End of life cycle): [SCP ID :##2484##] : Cash Management Solutions Prob...
- Refer email (Jan 19, 2015 02:56 PM): Re: [Request ID :##2484##] : Cash Management Solutions Problem : Services is cur...
- 15:05 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...
- Zahir,
Kindly forward email to IT based on the last email send by Tengku Norashikin on 12/1/2015 where they need to... - 10:33 Support #4806 (Development / Work In Progress): [SCP ID :##2469##] : IBG OFI w1 process report ...
- Hafiz, Kindly liaise with IT on the difficulty they faced during the deployment.
February 09, 2015
- 15:38 Support #4675: [SCP ID :##2376##] : Pentest Issue.
- Email from Kah Yan 04/02/2015,...
- 14:16 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table
- new log
\\10.20.8.124\Shared\LOG\05022015_ib_logs - 14:13 Support #5161: [SCP ID :##2554##] : Repeated Prod Isse - CIB IBG transaction rejected due to 3rd ...
- update from email
We have transferred to \\10.20.8.124\Shared\23012015_ib_logs
still need all kfh_consumer.wa... - 12:11 Support #5145 (Pending Customer Feedback): [SCP ID :##2546##] : Reports generated for manual proc...
- This issue happened due to W5 (15/01) failed, the crediting is done at W1 (16/01).
All records from W5 (15/01) is ... - 12:11 Support #5145 (Development / Work In Progress): [SCP ID :##2546##] : Reports generated for manual...
- 11:44 Support #5168 (Closed - End of life cycle): [SCP ID :##2560##] : Pentest 2014 - POODLE attacks.
- Refer email : Re: [Request ID :##2560##] : Pentest 2014 - POODLE attacks
Case closed. - 11:28 Support #5160: [SCP ID :##2553##] : IBG Scheduler not triggered.
- Email from Rozita Daud 05/02/2015,...
- 11:13 Support #5158 (Closed - End of life cycle): [SCP ID :##2550##] : No IBG Scheduler notification ...
- Refer email : Re: [Request ID :##2550##] : No IBG Scheduler notification 23/1/2015.
Case closed. - 11:07 Support #5145: [SCP ID :##2546##] : Reports generated for manual process for RFI nacha W5 and cre...
- Dear Kah Yan,
Any updates on the issue?
Thanks. - 11:01 Support #5137 (Closed - End of life cycle): [SCP ID :##2540##] : CIB error page - session expired.
- Refer email : Re: [Request ID :##2540##] : CIB error page - session expired
Case closed. - 10:38 Support #5091: [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay transactions Failure.
- Hi,
What the plan on this issue?
Any updates?
Thanks. - 10:22 Support #5164 (Closed - End of life cycle): [SCP ID :##2556##] : IBG - RFI recon process for IB...
- Informer from Kah Yan 29/01/2015,...
- 10:18 Support #5047 (Closed - End of life cycle): [SCP ID :##2508##] : Error Message RFI Reconcile W4...
- 10:07 Support #4806: [SCP ID :##2469##] : IBG OFI w1 process report not generated and available at CO...
- Informed from Adhamuddin 05/02/2015,...
February 06, 2015
- 17:43 Support #5118 (Pending Customer Feedback): [SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZLIANA...
- Suggest to implement the logger enhancement.
No info from the logs - 16:19 Support #5116: [SCP ID :##2531##] : No email notification & job was not executed for RFI W5 cre...
- Root cause
From our investigation, RFI Crediting window 5 is missing trigger due of failed delete holiday in corus.
... - 16:04 Support #5088: [SCP ID :##2516##] : Delete Holiday in Calendar table
- Root cause
From our investigation, Delete Holiday failed because of error when update scheduler. So the scheduler is... - 15:57 Support #5161: [SCP ID :##2554##] : Repeated Prod Isse - CIB IBG transaction rejected due to 3rd ...
- Dear Hafiz/kfh team,
Kindly assist to update the current status in Redmine.
Thanks. - 15:51 Support #5165 (Development / Work In Progress): [SCP ID :##2557##] : TAC problem 27/1/2015
- Dear Hafiz/KFH team,
Kindly assist to update the current status in Redmine.
Thanks. - 09:52 Support #5177 (Closed - End of life cycle): [SCP ID :##2570##] : IBG OFI W1 & W2 problem - URGENT.
- Hi,
Kindly attend below request:...
February 05, 2015
January 29, 2015
- 12:00 Support #5168 (Pending Customer Feedback): [SCP ID :##2560##] : Pentest 2014 - POODLE attacks.
- 11:59 Support #5168 (Development / Work In Progress): [SCP ID :##2560##] : Pentest 2014 - POODLE attacks.
- Please provide below answer to customer:-
We do advise you to do BAU test on UAT environment before implement to p... - 11:31 Support #5168: [SCP ID :##2560##] : Pentest 2014 - POODLE attacks.
- Hi William,
Please look into this issue.
Thank you. - 11:17 Support #5168: [SCP ID :##2560##] : Pentest 2014 - POODLE attacks.
- Refer email Surianie : Fw: VAPT Findings for Year 2014 (Internet Banking Segment) External Assessment
In our recen... - 10:51 Support #5168 (Closed - End of life cycle): [SCP ID :##2560##] : Pentest 2014 - POODLE attacks.
- Hi,
Kindly attend below request:
... - 09:17 Support #5164 (Pending Customer Feedback): [SCP ID :##2556##] : IBG - RFI recon process for IB ...
- The root cause is duplication of trace id in database.
The patches for this issue was released by Hafiz yesterday ...
January 28, 2015
- 21:16 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...
- Hi Surianie/Ashikin,
Patches for issue 2508 is ready deploy. Please get the patches from below path.
\\10.20.8.35... - 09:32 Support #5165 (Closed - End of life cycle): [SCP ID :##2557##] : TAC problem 27/1/2015
- Hi,
Kindly attend below request:...
January 27, 2015
- 18:07 Support #5164 (Closed - End of life cycle): [SCP ID :##2556##] : IBG - RFI recon process for IB...
- Hi,
Kindly attend below request:... - 14:46 Support #5145: [SCP ID :##2546##] : Reports generated for manual process for RFI nacha W5 and cre...
- Dear Hafiz,
Please respond and update the current status in Redmine.
Thanks. - 14:09 Support #5104: [SCP ID :##2529##] : IBG Fail and BVMC report problem.
- Dear Hafiz,
Any update regarding this issue?
Thanks. - 11:58 Support #5092: [SCP ID :##2519##] : Prod Isuues - HD00015700 - IBG Failure to credit.
- Dear All,
Any update on this case?
Thanks. - 10:51 Support #4950: [SCP ID :##2484##] : Cash Management Solutions Problem : Services is currently u...
- Dear Kah Yan/ Chee Ping,
Any update on this case?
Thanks. - 10:20 Support #4806: [SCP ID :##2469##] : IBG OFI w1 process report not generated and available at CO...
- Informed from Norashikin 26/1/2015,...
January 26, 2015
- 16:06 Support #5142 (Work Completed-End life cycle): [SCP ID :##2543##] : CIB SI Consumer Execution Pro...
- tengku.norashikin@kfh.com.my
3:58 PM (9 minutes ago)
to me, Penril, Hafizudin, Kah, kfh.support, norsurianie.su., S... - 15:37 Support #5160 (Pending Customer Feedback): [SCP ID :##2553##] : IBG Scheduler not triggered.
- Forward email to IT
Understand that this issue was due to new implementation of OS ID to start the IBG Core servic... - 14:54 Support #5100 (Work Completed-End life cycle): [SCP ID :##2526##] : No notification for RFI win...
- Released patch to : //10.20.8.35/InternetBanking/Production/20150126_2526_ibg_change_message/
- 14:54 Support #5142: [SCP ID :##2543##] : CIB SI Consumer Execution Process executed on 15/01/2015 11:0...
- Updated by Kah Yan - suggested solution: to restart the server and IT will need to monitor if this issue still persist.
- 14:33 Support #5118: [SCP ID :##2533##] : iPay Trx on 07/01/2015 - MAZLIANA BINTI MUHAMAD TARMIZI
- Dear Kah Yan,
Any new updates on this issue?
What the plan on this case, can proceed to close it?
Thanks. - 12:38 Support #5116: [SCP ID :##2531##] : No email notification & job was not executed for RFI W5 cre...
- Updated by Hafiz:
From our investigation on date 1501/2015. We found two ibg scheduler running late after 12.30.
... - 11:57 Support #5160: [SCP ID :##2553##] : IBG Scheduler not triggered.
- this problem happen because IT using other ID then SU to jbadmin when restart at 23/01/2014. this morning when restar...
- 11:47 Support #5091: [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay transactions Failure.
- This issue is similar to [SCP ID :##2530##] : iPay - 5/1/2015.
- 11:43 Support #5161 (Closed - End of life cycle): [SCP ID :##2554##] : Repeated Prod Isse - CIB IBG tra...
- Hi,
Kindly attend below request:... - 11:35 Support #5091: [SCP ID :##2518##] : Prod Issue - HD00015694 - iPay transactions Failure.
- 15/1/15 - Issue still reoccured - User provide list of extra transactions which not captured at
BVMC report for your... - 09:46 Support #5160 (Closed - End of life cycle): [SCP ID :##2553##] : IBG Scheduler not triggered.
- Hi,
Kindly attend below request:...
January 23, 2015
- 14:42 Support #5158 (Pending Customer Feedback): [SCP ID :##2550##] : No IBG Scheduler notification 2...
- KFH IT team to restart server.
Hazri provided suggestion to increase IBG JVM heap size value as solution to this i... - 14:39 Support #5109 (Pending Customer Feedback): [SCP ID :##2530##] : iPay - 5/1/2015.
- Found the exception below in nohup.out. That user should receive session expired in this case. To prevent this to hap...
- 10:37 Support #5100 (Development / Work In Progress): [SCP ID :##2526##] : No notification for RFI wi...
- 23/1/15 - confirm by IT to proceed on option 1 for issue fix.
Kah Yan,
Please proceed on the fix and provide IT ... - 09:39 Support #5158: [SCP ID :##2550##] : No IBG Scheduler notification 23/1/2015.
- Additional Logs from email:
2015-01-23 05:00:09,649 DEBUG [com.arjuna.ats.arjuna.logging.arjLogger] (Thread-12) ... - 09:16 Support #5158 (Closed - End of life cycle): [SCP ID :##2550##] : No IBG Scheduler notification ...
- Hi,
Kindly attend below request:...
January 22, 2015
- 21:05 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14
- root course
1) transaction at M1 failed and get error code. then system revert back that transaction and success. ... - 20:55 Support #4975: [SCP ID :##2492##] : Bill Zakat Error on 22.11.14
- add error msg
tart Mobility One---------------------------------------
Url: https://203.223.144.228:8843/KFH/... - 20:47 Support #5047: [SCP ID :##2508##] : Error Message RFI Reconcile W4 (Successful) - 11/12/2014 & ...
- From our investigation. We found trace no at IBG_RFI table have duplicate trace no because it been reused again by ba...
- 20:24 Support #5045: [SCP ID :##2505##] : No email generation and report unavailable in Corus ( OFI &...
- root course
1) Ofi win1 unsuccessful because of error at hibernate when get data from database
2) Ofi &Rfi recon ... - 11:04 Support #4975 (Work Completed-End life cycle): [SCP ID :##2492##] : Bill Zakat Error on 22.11.14
- Dear Hafiz,
Please provide Root cause and Solution for our record and monitoring purposes.
Refer email : Re: [R... - 11:00 Support #5045 (Work Completed-End life cycle): [SCP ID :##2505##] : No email generation and repo...
- Dear Hafiz,
Please provide Root cause and Solution for our record and monitoring purposes.
Refer email : Re: [R...
January 21, 2015
- 09:28 Support #5137 (Pending Customer Feedback): [SCP ID :##2540##] : CIB error page - session expired.
- Cannot reproduce the error, waiting customer feedback after retry.
Thank you.
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